Besvarat

결제정보 업데이트 했는데 연체금액이 아직 결제되지 않았어요 하루 정도 기다려야 반영되는 건가요?

현재 카드 결제 관련해서 빌링 에러가 떠서 계속 빌링 에러를 해결하라고 팝업이 뜨고 있습니다. 빌링 에러가 뜬 것을 해결하고 이번에 카카오페이 결제로 기존의 카드 결제 형태를 바꾸고 싶은데 도대체 어떻게 해야할지 몰라서 문의드립니다.

프리미어프로 1년간 사용하였고 어제 자동결제가 되었습니다오늘 바로 취소하였는데 수수료가 3만원가량 발생하였습니다자동결제 되었고 다음날 바로 취소하였는데 수수료가 3만원이나 발생하는 것은이거 사기 아닙니까? 도둑질 하는 수준인데요? 한불해주세요2년이나 사용하였는데 진짜 정떨어지는 수준이네요환불요청합니다

모든 플랜 구입하고 첫날 일러스트를 잘 사용했는데 뭐가 문제인지 일러스트를 켜면 자꾸 저런 창이 뜨네요. 재로그인해도 무료 멤버십이라고 뜨고, 제 계정으로 들어가면 구입 내역에 없습니다. 결제되었다고 제 카드사앱에는 구입 내역이 뜨는데, 어도비 계정 구입 내역에는 없습니다. 다른 계정도 마찬가지구요. 뭐가 문제인지 알고 싶습니다.

사기 아닌가요?총 2번 결제된거 모두 환불하세요!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!지금 새로 회원가입하고 글씁니다 내카드삭제해 당장!@!!!!!!!!!!!!!!!!!!!!!!!!!

플랜취소를 위해 결제업데이트를 했는데데사이트가 느려서 계속 업데이트를 했더니 중복결제가 되었습니다.   두번 결제가 되었습니다.환불 부탁드립니다. 구독 취소하고싶습니다.   * 모더레이터에 의해 개인 정보가 삭제 되었습니다.

월간결제 후 일주일도 안 되어서 플랜을 취소했는데 따로 환불 신청 안해도 바로 환불되는 건가요?

토스 사용하고 있는데 답변 부탁드립니다

  어제 구매 눌렀는데 이 메일만 오고 포토샵이 잠겨있어서서 지금 일을 못하고 있습니다. 빨리 해결해주세요 제발     * 모더레이터에 의해 개인 정보가 삭제 되었습니다. 

I have owned ADOBY Acrobat software for some 20 + years. Now out of nowhere Adobe does not let me use my own software until I reactivate a licence.  They do not ask for payment, just provide a form with 2 choces. 1, ..reactivate by internet, 2. reactivate by phone. If I try by  Internet it says that they do not recognise my server. If I try by phone, none of the phone numbers are in service.   Any other attempt to resolve this issue results in an attempt to sell me something ! I do not want to purchase anythin, just want to use my software I paid for in full many years ago.  How did Adobe get in to my computer to shut down my software is nothing but a PIRACY !

I'm posting in the Premiere Pro community because you all deal with videos, but I do not use Premiere Pro... yet, or any specific video editing software.  I have thousands of family and community videos from iphone, go-pro, and early sony digicam.  I love being creative with my photos, I use Lightroom Classic and Photoshop, and want to start doing the same with all my videos, but first I have to organize them, and tag them with the people names, places, and events they each contain. Which program is best for that?  Thank you in advance for your help.

I added a single rectangle mask to a video (no other masks). I could see the video inside the rectangle, but not outside (expected). I want this mask to fade in, so I set keyframes, then set the first keyframe to 0% opacity. The video inside the mask  disappeared. As if I was changing the actual video opacity. I double-checked. I was changing the mask opacity. What am I doing wrong?

Hey InDesign World, Cannot create a NEW DOCUMENT. Either through key command or the main FILE drop down. From Main FILE, I'm greeted with this: Command N is no longer offered as an option. I can still open old projects, but apparently can't start new ones. Any ideas? Working with version 20.2 Thank you, jen

Hi,Bridge is the only place when I can`t preview HEVC files. AE and Premiere has no any problem (latest versions as Bridge).Windows Explorer has no any problem, too (K-lite pack). Is there any solution to preview HEVC clips in Bridge?Thanks,Adam

Hola!Alguien sabe por qué el cuentagotas no identifica el color de una imagen (jpg) vinculada en el documento de illustrator?Tengo dos iMac, en una si, en el otro, no... i la configuración, a priori, es la mismaGracias

Lost Photoshop CS6 due to SSD wipe.. from what I ve read however, I would have to deactivate Photoshop on my old SSD (which I tried to recover the files off of, but could not), so that I won't get the error message of 'invalid license' if I try to reinstall on my new device. Is there any solution to this?Thanks for any advice, cheers.

When I click on my image. I get this strage mask that prevents me from editing it. Closing the program and opening it back doesn't work. It still comes up with this mask covering everything. Does anyone know how to remove it?

Hello everyone,I want to get a set of icons related to business and health to incorporate into some images that I want to share via Adobe Stock. However, I am concerned about intellectual property issues, as I do not want to infringe on anyone's rights and want my work to be ethical.Please tell me where I can find icons without encountering these problems. I find that many photographers incorporate icons into their images on Adobe Stock, but I don't know where they get them from because most websites that provide icons stipulate that they cannot be used in works intended for sale.Thank you in advance for your answers, opinions, and suggestions.

Replace without formatting not working....

HelloI'm having this problem where Lightroom never stops syncing, even though there is no photos syncing (as seen with the filter on image attached). Also as you can see in the screenshot there is like 101MB occupied (and I have deleted every sigle photo trying to fix it..).This issue first started when I downloaded Lightroom Classic and tried out the collections. I have tried stoping Lightroom Classic Sync, removing Lightroom Classic, stopping Lightroom sync and starting it again, re-installing Lightroom and waiting for hours but nothing seems to work.Also I have checked if there is some problem on Lightroom Mobile (android) but nothing strange there.I think that maybe some photos got stuck on cloud so that is the reason why I cant see them from any of the Adobe products.As further information, I can upload new photos and those I can see from anywhere, but I can notice that is really slow (it is not internet speed problem).Lightroom Version: Lightroom 7.2OS: Windows 10 Thank

I am publishing a print and an ebook version of a book about music. I have occasion to present analytical representations of song lyrics - example attached. I know nothing about InDesign, but that is the tool my book designer is using. She/we are having difficulty getting the alignment to come out right in the EPUB file InDesign exports. I have looked at the html and stylesheet in the EPUB file (using Calibre), and I can see she is flailing. I believe if someone were doing this for a web page, they would use a CSS grid layout. My understanding is that InDesign has equivalent grid functionality, and my instinct is that is what we should be using, but the designer doesn't seem familiar with the grid functionality in InDesign, at least for this purpose. I am posting this to ask what would be the appropriate tool/functionality in InDesign to get the alignment right in the EPUB output. (Feel free to answer using InDesign specific terminology, as I will be passing this on to her anyway.)

HelloHere is a very simple script:$.writeln("aaa"); var aFile = new File($.fileName).parent.fsName + "/aaa.wav"; var jsx = proj.importFiles([aFile]); $.writeln("aaa2"); var startTime = new Date(); $.writeln("aa3"); I am running it, but nothing is happening? It was working yesterday:Screenshots: The folder where visual code is open: You can see the file is there.And finally PPRO right after running the code (and seeing no prints for the first time it happen to me)nothing happened: Please tell me what is wrong! At visual code level I see the usual eval, but only for a split second then it disapears and as i said nothing happened, no prints inside terminal/debug console (from $.writeln() lines) and no effect on current opened ppro project:(This dissapears in seconds)  I need PPRO scripting thought ExtendScript, I have been working on this workflow for 1-2 years (you might recognize my name from last year), everything was working fine up to today.&nbsp

I'm logged in with the same account on both systems, but despite claims I've seen to the contrary, a workspace I created and saved on my Windows computer does not appear on my Mac. Presumably there's a workspace file I can manually copy between the two computers, but where do these reside under these OSes? And are workspaces supposed to sync?

Hi, I’m having trouble opening MOV files in Photoshop 2025 (version 26.9.0) on my new computer. After getting the new setup from IT and installing Photoshop, I tried to open a video file, but I received the following error message: “Could not open 'Test.mov' because the video file could not be opened.”Here are the details of my system:MacBook ProApple M4 ProMacOS Sequoia 15.6Photoshop version 26.9.0Any help or guidance you can offer would be greatly appreciated! Thanks so much!

Hi All,I am running Captivate 12.6 and receive an error message "Something Went Wrong" every time I try to preview a project in Google Chrome. Initially, I was able to preview without difficulty and then this started happening. I have cleared the cache in my browser and Captivate, and still cannot preview. I would appreciate any ideas or solutions anyone may be able to provide. Thank you. *Screen Shot Below.