Besvarat

6/8에 구매하고 거의 바로 취소했는데요, 아직까지 환불(카드취소) 진행이 안돼서요;;제대로 취소된건 맞나요..? 취소확인메일도 따로 안와서요 ;;;제 계정 플랜에는 유료제품이 없다고 나오고, 아무리 뒤져도 답이 없네요

안녕하세요 프리미어프로를 사용하고 있는 학생입니다 제가 단편영화동아리를 제작하느라 이 프로그램을 작년부터 유용하게 사용해 왔는데 이번년도에 맥북으로 설치를 하게되었습니다 영상을 촬영할때는 캠코더 소니z90으로 하고 sd카드를 이용해 맥북에 영상을 따로 복사 저장하여 편집하고 있었는데 첫째날에는 오디오소리가 잘 들렸고 두번째날때는 제가 중간중간 불필요한 영상을 파일에서 지우고 편집본에서 지우면서 편집해서 그런지 파일 잃어버렸다는 창이 나와 당황해서 휴지통에 있는걸 복구하고 영상이 정상적으로 잘나와서 잘 마무리되는줄 알았으나 세번째날에는 영상 옮기고 편집본을 들어갔는데 전체적으로 영상이 지지직 소리로 가득차 있습니다 그래서 원본영상을 확인했는데 그 영상들은 정상적이고 오디오 미디어캐시를 삭제해도 해결이 안돼고 할건 다 해봤지만 고쳐지는건 딱히 없었습니다 그래서 새 파일을 만들어서 촬영하였던 영상을 넣어봐도 똑같이 지지직 거립니다 다른 편집본은 정상적으로 오디오가 작동하는데 촬영한 영상만 가져오면 소리가 지지직 소리가 나는데 어떡하나요…

작업 중에 멀쩡하던 컴프가 어느 순간 갑자기 부분적으로 튀는 현상이 생깁니다. 소스파일을 리로드 하면 멀쩡하게 돌아오는데, 다른 컴프에 가면 프레임이 튀는 구간이 생깁니다.렌더링을 한 후에도 프레임이 튀는 구간이 똑같이 생깁니다ㅠㅜ혹시 동일한 문제가 있으시거나 해결 방법 없을까요..? 뭔가 캐쉬 문제 때문인 것 같긴 한데 무슨 짓을 해도 고쳐지지가 않습니다.

오류 코드: 18000. 이라 뜨고귀하의 구독 상태를 확인할 수 없다고 뜨는데 해결 방법이 어떻게 될까요?자세히 알려주세요. 

첨부한 영상처럼.. 어제부터 오디오가 계속 치지직 거립니다. 예전 파일도 올려보니까 치지직 거리는걸보니까 제 캠코더 문제는 아닌 것 같습니다. 어제부터 이러네요검색해보니까 몇몇분들도 같은 증상겪는거 같은데.. 해결부탁드립니다.

안녕하세요. 현재 자동갱신되어서 사용하지않은 플랜이 결제가 되었는데 한달 자동 갱신된 플랜 환불을 원하는데 어떻게 해야하나요.

결제카드에 돈 넣어 두는 것을 깜박해서 밤에 다시 결제 시도해서 결제했습니다. 그런데 계정관리에 결제문제라고 계속뜨는데 해결방법있을까요 ? 

안녕하세요 현재 어도비 25.06.16 일자로 구독취소했습니다.이전에 사용 안한지 오래되었는데 사용안한 일자로부터 환불 받을 수 있을까요?또한 환불요청하는법도 문의드립니다

매번 확인 창이 떠서 클릭 노동이 힘듭니다. > 해결방법 알려주세요

Has anyone had trouble downloading Elements 2025 from Amazon? I was shortsided by not ordering on the Adobe site; that's how welded I am to the Amazon environment. When I called Amazon, they said it would be up to 48 hours before I get a reply.  I do have the activation code, so I wonder if it could be downloaded from this site.  Thanks to whomever answers.

Hi, this seems basic but I can't seem to find anything. Is there a way to change the default setting of Object Layer Options – the "When Updating Link:" dropdown default is "Keep Layer Visibility Overrides". I would like it to always be set to "Use PDF's Layer Visibility".  Any help would be appreciated, thanks ☺️ 

I'm running the latest non-beta versions of Creative Cloud, Photosop and Bridge. I'm running on a fairly powerful Mac Mini and when the apps work, I have no need for more speed.     But Bridge and Photoshop, especially Bridge keep lockng up.  Sometimes locking up my whole computer.   I've been using PS and everything for a long time and I think a clean start might help.  However I'd like to keep by keyboard shortcuts in in PS and my layout in Bridge.   Is there a way I can uninstall and reinstall everything?

Trying to export a video file from my drone to upload to a social media platform....the file size is about 480mb......it just keeps saying  "exporting video" and never exports....IS there a place for me to change the file size? Ive alrerady chopped it down a bit, but still no go........Any advice?ThanksRich 

Hello, I have the most current Acrobat Reader DC 2017 on macOS 10.11.6 (15G1421) and am trying to fill and sign a document that has been sent to me.However, while all form fills are working, the initial, date or signature areas do nothing when clicked, and the Sign tool at the top remains disabled/greyed out.The Document extensions seem to be set to enable me to do fill the form fields, save the file, sign it and even add attachments.Please see screenshot with all relevant document, app and os info: Any help/info appreciated!

Hi ALL,   Hope you can help me out,    So, whenever I finish using a sequence for the day, I render it all (Green bars everywhere, the good stuff, I then save and quit) However, whenever I open up the sequence the next day, I open with the rendered footage now appearing Red (this isn't a different document or an earlier save, the exact one).   I've googled, and tried to look through various places such as; Youtube, personal forums, social media, but no luck.   So thought it might be worth asking on here.     Kind Regards,   Luke Penning

I used to be able to select the "organize pages" tab under "all tools" and drag either one or multiple pages into my files to save as a separate PDF. This was quicker than going through the print to PDF option, but now nothing happens if I attempt to drag and drop. Does anyone know the solution? It's been about a month or so since it hasn't allowed me to do it.  

I've followed all advice found, but nothing. 100% up to date SW, XMP files appearing OK but an ACR changes are lost. Win 11 on a relatively new laptop. I've tried raw files from other cameras to no avail. I've been using PS for 20+ years and am very frustrated - any ideas please? 

The new AI People and Reflections detection features are not working. People is not detecting people and Relfections doesn't even appear to be an option. I have updated via My Creative Cloud Desktop app and uninstalled/reinstalled Lightroom Classic to no avail.  I've attached screenshots of a photo I was testing and how my Lightroom Classic interface appears with only the non-working People feature.

We have an enterprise Adobe license and were today surprised to find we cannot use Pantone spot colors as we have in the past. We have purchased an annual subscription to Pantone Connect and installed the Pantone Connect plugin in Adobe Creative Cloud, but is not working in Photoshop. The duotones that use Pantone spot colors are still rendering as black and black. All our Adobe apps seem to be up to date. Can you help us understand what might be wrong?Windows 10PS version 23.5

I accidentally pushed a button on the right side of my screen that turned everything white with black outlines. I can't figure out what I pushed and crtl+z didn't undo it. Please help! Thanks!!! (below is what my screen looks like)

Hello, Within the past week, our team has been unable to download stock images to our local drives, and then not even to a library. I was able to download one image today to our cloud library, but nothing is going in the local download folder. I was not able to download other files as the browser would time out. We've also had problems with auto-fills on websites, so we were thinking our IT might've changed something that is blocking something on our browsers. Both these bugs have come up around the same time in the past 2 weeks. Any thoughts would be appreciated.

Hello, Our Firefly isn't working properly, we're writing  long or short prompts but we can't get any images. We need a little help in here 🙂 We're waiting the responses. Best Regards,Koza Gida  

O meu Illustrator estava funcionando corretamente. Porém quando fui abrir ele, ele pede para aceitar os termos de uso. Porém eu não consigo clicar em ACEITAR é como se estivesse congelado. Já reinstalei diversas vezes. Sem sucesso. Alguém sabe como corrigir? 

Hi,First of all, sorry, if this has already been covered, but I have searched Premiere Pro help and the forums without finding any answer.I record in s-log3 and import the clips to Premiere Pro, which nicely convert it automatically to wide gamut Acescct and I can make adjustments to the individual clips using lumetri color, using the full "color information" from the s-log3 clip. The clips are converted/output to rec 709 using tone mapping.But what if I want to apply the same lumetri adjustments on multiple clips? (in the same sequence).Will using an adjustment layer covering multiple clips, use the full color information from the s-log3 clip?Or should i copy/paste the lumetri color effects to individual clips in order the use the full color information?Hope someone can clarify the above.Thank you very much in advance.

I am using the following code to determine if the field "WeekEndingDat" is blank, to automatically set it to the upcoming Sunday. //declare variables; get the date string from date field objectvar f = this.getField("WeekEndingDate").value;var d = util.scand("mm/dd/yyyy", f);var t = new Date();var x = t.getDay();//check if WeekEndingDate field is blankif (f=="") {//if blank, set date value to next Sundayt.setDate(t.getDate()+(7-x));//display the output of the new date in the desired date formatevent.value = util.printd("mm/dd/yyyy", t);}else {event.value=util.printd("mm/dd/yyyy", d);} This works fine for the field with the calculation when I either manually add a date or delete the data and the new upcoming Sunday date is automatically populated in this field. I have an alternate field which is to also use the same date from the calculated field. Whenever I manually enter a date, the alternate field works properly. However, when I delete the data from the initial field, t