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After a 90 minute odyssey through the labrynth of Adobe's so-called customer service support system, I am now arguably wasting more time by posting this complaint, but I am so disgusted by my experience that I want to share it.  It started with a charge to my credit card for a duplicate account that was supposed to have been cancelled over a year ago when I established a new account billed through my business.  Because I know how worthless the customer service support chat function is based on prior experience, I called the customer service number.  The menu of options kept repeating and would not accept any of my selections.  After several unsuccessful attempts to redial and make a selection, I decided to go back to the chat option, where I engaged in over an hour and twenty minutes of chat dialogue with three different agents and was still unsuccessful in my attempt to confirm cancellation of the duplicate account and obtain a refund.  My favorite part of the

Something changed with the color palette in late 2025. I frequently change CMYK values by selecting the art and then clicking in the CMYK sliders in the color palette. Normally I can key-in the values and simply tab from C to M to Y to K, but now as soon as I hit the tab key, all the fields go blank. I’ve been adjusting color this way for decades and now it doesn’t work. I’m currently on version 30.2.1 on Mac OS.

I continue to have problems with Adobe and Partner generative tools returning terrible faces - the AI changes eye direction, adds smiles, adds glasses, changes expressions. So frustrating. A recent AI chat session here said to add statement like “Do NOT alter facial features" "Preserve every face exactly as it appears” That didn’t work either. The AI response said not to use “RESTORE” commands but instead just colorize. Kind of defeats my goal. Can any one help? This is taking hours and hours and multiple passes in the hopes of lucking out. Surely there is a simple way to adress this?

I have been an Adobe Contributor for the past one and a half years. Recently, over the last week, I noticed a significant increase in my sales, which is great to see.However, some fellow Adobe Contributors informed me that an unexpected spike in sales can sometimes trigger a review for suspicious activity. A few of them mentioned that their contributor accounts were suspended after experiencing similar sales patterns.I want to be proactive and ensure everything is in order with my account. Could you please review my recent sales activity and confirm whether everything appears legitimate? I would also appreciate it if you could let me know whether it is safe for me to withdraw my earnings, or if I should wait until any review process is complete.I have always tried to follow Adobe's Contributor guidelines and would like to avoid any issues with my account.Thank you for your time and assistance. I look forward to your response.

Posting in the Adobe Create Cloud uservoice after a recommendation from online live chat help, as Adobe Stock neither has its own Uservoice or Feature Request submission option. There needs to be an easier way to report an issue with an individual image from Stock.Adobe.com. I've had a couple incidents where an item either was showing up in safe search despite being explicit, or the final downloaded image is different than what was shown on the preview - e.g., downloading a vector file for a set of multiple logo icons and receiving only one with a different layout. Going through help chat to report this is tedious and time-conusming. The live chat assistants usually assume I'm either swiping the unpurchased watermarked preview and complaining about its resolution, or I'm trying to get credit back for a purchase. This is not their fault, but it takes going in circles a few times to figure out I'm just trying to report an issue with an image so other users don't come across it

添付1の緑のクリップの箇所です。音声を生成→premierに読み込むと各クリップがピッタリで配置してくれます。ただ各クリップごと5フレーム分くらい間を開けたいのですが、一つずつ手作業でやるしかない現状です。一括で行うことや効率化できることはありますでしょうか？成功イメージは添付2枚目のようにしたいです。 

HolaI noticed that in the Adobe Firefly they have a "new" section where you can buy tokens to use Ffireffly.I'm a suscriber to the whole Adobe Suite.Do I have to pay to use it?Thanks

I have subscribed the 7 days free trial and it has charge me Rs 890. I unsubscribed the services immediately within 15 minutes. My subscription showing the cancelled. I already fill up the form. Please issue my refund. Please see attached screenshot for confirmation.

I subscribed to the 3 day feee trial just to see if I needed the full access to the app and in the terms it said I would get an email telling me 48 and 24 hours before my free trial ended and I never got those notifications. Next thing I know 2 days ago $100 is removed from my account which is not okay. I never received the emails warning me about my subscription and I need a refund.

Whenever I try to use my rectangular marquee tool, I get this:I am using version 27.8.0 on a Win 11 machine. I have been careful to make sure the correct layer is selected. I have no trouble with the lasso tools or select and mask, or with the other marquee tools. What is happening here?

Hello,I’m attempting to register for an Adobe Acrobat Sign Developer Edition account so I can integrate the Acrobat Sign API into my application.The registration form says I should receive an email within approximately 30 minutes, but no email ever arrives.Here’s what I’ve already tried:Created and verified my Adobe ID. Signed into my Adobe account before submitting the registration form. Checked spam/junk folders. Waited well beyond 30 minutes. Submitted the form on multiple occasions over several days. Tested with a second person (my development partner), who experienced the exact same issue using a different Adobe account and email address.Neither of us has received the provisioning email or been able to access an Acrobat Sign Developer Edition account.Could someone please verify whether there is an issue with the Developer Edition provisioning service or check whether our registration requests are getting stuck?If needed, I’m happy to provide the email address(es) used for registra

Hi.I have a Sennheiser-microfone connected to my Windows11-PC via Behringer mixer XENYX1204 USBand used the setup for years without any problems. In my current project (Premiere Pro 26.3.0 Build 93)Premiere suddenly keeps crashing, once I stop the voice-over-recording. I cleaned the medicace already. I use MME and the Mikrofon (USB Audio CODEC) as my input. Output is Deckling Studio 4K.I also tried Premiere Pro 25 an the program also crashes. Exactly the same settings worked on a project I finished 4 weeks ago. Any ideas?? Broken mixer??Thanks in advance!!Timm

I have subscribed the 7 days free trial and it has charge me Rs 890. I unsubscribed the services immediately within 15 minutes. My subscription showing the cancelled. I already fill up the form. Please issue my refund. Please see attached screenshot for confirmation

 Ich möchte bei Mosaik eine Form des Filters bestimmten, diese möglichkeit besteht jedoch nicht mehr in den Effekteinstellugen und ist auch sonst nirgends zu finden

when i try to update my premiere pro, it shows me that i don't have IT-permission 

Покупка: 14,55 $ (6 936,28 ₸)AdobeДоступно: 11 063,90 ₸ Покупка: 15,07 $ (7 184,17 ₸)AdobeДоступно: 3 879,73 ₸ Give me my money back—you charged me $30 in a single minute. Otherwise, I’ll see you in court. Contact me immediately!

I signed in with Apple and can’t access the account linked to my subscription. Adobe has charged me twice from ADOBE.COM, and I need you to locate the subscription using my card details and refund the charges. I can’t seem to get through to anyone 

So I bought a month, I expect / need to be able to tell what I'm being charged for and how many credits are remaining. Where is it, I must be missing it???   Thanks

I have a video with several different clips which I now can't remove the attributes. I click remove attributes, I click effects, I click OK, absolutely nothing changes and I'm left with audio that sound very 'tinny' from having two 'de-noise' effects on it. Help!

I’ve used Premiere 2024, 2025, 2026 on Windows 11.  Through May 2026 I had no problems.  Now, in July 2026, if I open Premier and try to import an .mp4 (in order to create captions), about 5 seconds after the import, Premiere stalls/freezes - affecting the whole computer - and I have to do a hard shutdown and restart the computer.  Opening Premiere again will show a red box saying Premiere closed incorrectly.  Saying ‘resume’ does the same thing.  Cancelling that allows me to import again...with the same result. I would appreciate your help.  Thank you.

I have my account in this [P.I removed by Moderator] i want to get change my email and to get disconnect from other device as one of my employee stealing my data with this.

Dear Adobe Customer Support,I would kindly like to ask for your help regarding my subscription.I was traveling abroad and did not have a reliable internet connection, so I was unable to cancel my subscription before it renewed. I also found that the app did not meet my needs, and I do not wish to continue using it.I noticed that a charge of €78 is now being requested. I would be very grateful if you could cancel this charge or issue a refund, as I do not intend to use the subscription.Thank you very much for your understanding and assistance. I appreciate any help you can provide.Kind regards,anisiia

In Final Cut Pro I can add a color mask to any effect, but I can’t find this in Premiere Pro. Here’s what I’m referring to: https://support.apple.com/guide/final-cut-pro/add-a-color-mask-to-a-video-effect-ver6210abbce/12.3/mac/15.6

I am using the latest version of Indesign 21.4.I have created a graphic frame and have linked an SVG graphic within it.Normally, double clicking allows me to resize the content (brown grabbers show)This is no longer working properly and it’s driving me nuts because I work with a lot of SVG logos.I’ve tried rolling back to older version 21.3 and it did not fix.I tried resetting preferences and it did not fix.What gives? I need to be able to do this for my job.

We purchased an Adobe Creative cloud Enterprise license. I have created am adobe account, but the license provided didn’t have a serial number. It has a subscription ID, a tennant ID and a proivder service ID listed? Some instructions indicate that I need to log into the “Adminconsole” in order to allocate a license. but I only have one account and when I attempt to access the admin console it says “We’re sorryyou don’t seem to have access…..” How do I attain the correct information and license this software that is paid for? Thanks!