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How do I reach out to customer support for a refund on my creative cloud pro subscription? My student status expired and I was charged far more than I was prepared for. The subscription was renewed today and I cancelled today

I am following all the instructions for various tutorials that I've found, but the eraser tool does not seem to exist. My account is part of a university group license--do we not have access to an eraser tool? Please help! I just need to erase part of a line and this is extremely frustrating.  

hey there - i bought annual subscription by mistake and already got charged month 1 and 2. can you please help me cancel this subscription? i can’t afford to pay every month for a year

２つ質問させてください。イラストサイトへ投稿するために書き出し→書き出し形式→PNG→PNGオプション解像度300ppiで書き出しました。ドキュメント情報やアートボードを編集で見ると横4500px高さ4500pxなのですが、PCのエクスプローラーからPNGのファイルのプロパティを見ると、幅18750px、高さ18750pxになっています。横4500px高さ4500pxで投稿したいのですが、どちらの大きさが正しいのでしょうか。さらに上記の書き出したPNGをイラレで開いた際に38.1%で拡大表示されてしまいます。全体を表示9.9%で全体が見えるようにするのですが、拡大で表示されるのが普通なのでしょうか？初心者で詳しくないので教えていただきたいです、よろしくお願いします。　

I got a subscription for adobe around October 2026 but got charged twice and thought nothing of it. One charge on the 2nd of the month and one on the 6th of the month. I was getting charged £40 when I was only supposed to be charged £20.Then at Easter in April, I cancelled the subscription and paid the remaining amount and thought nothing of it.But I am still being charged £20 on the 2nd of the month by Adobe despite having cancelled this subscription. What can I do, because I simply cannot afford it anymore but I also have no subscriptions running according to my profile? 

Paguei para ter acesso ao plano mensal, mas não assume esse plano já cobrado.

In the new UI, add-ons don't display their icons, and the pop-up menu doesn't appear above the clicked tool; it appears a little further down, above the displayed document. Are these bugs, or is the new UI truly designed against common sense?   Thank you.   New UI:   Normal UI (aka Old UI):

The export button is grayed out.

Sempre quando abrimos o illustrator se inciar com a tela inicial com os trabalhos recentes e etc, e ja nao aparece como antes, e quando quero abrir uma nova mesa de trabalho nao me deixa e tambem quando vou SALVAR COMO segue igual, me aparece a opcao de clicar mas eu clico e nao acontece nada, por agora estou salvando como copia. Depois de 3 anos essa é a primeira vez que me acontece.

Hello,I am experiencing a serious problem with Adobe Photoshop on Windows 11.The issue started after Photoshop froze during normal use. The program became completely unresponsive, and I had to force close it through Task Manager. Since that crash, Photoshop has not been working properly.The application itself launches, but when I try to open any file, the workspace appears for a fraction of a second and then immediately returns to the home screen. Photoshop does not open any PSD files, and it also does not allow me to create a new file. In many cases, I get a general “program error” when trying to open a PSD. At one point, Photoshop also displayed an error saying it could not load default keyboard shortcuts and suggested reinstalling the application.This issue affects all PSD files, not just one file. Even after reinstalling Photoshop, the same problem continues. I also tested an older version of Photoshop, but it did not help.Here is what I have already tried: Restarted the computer

I use checkmarks to go through a document to varify both text and numbers. After my first page the checkmarks reapear on the next. If i continue and make checkmarks and so on it becomes more on the next. If i then go back up the checkmarks from later pages comes up on the early ones. Why is this happening?

The photoshop web won’t work.

I done a less than 1 hour trial of using adobe to edit PowerPoint and cancelled. This thriving company continues to steal money from my account even though so do not use their services. It is extremely annoying how u can have access to my account

I have the latest version of Lightroom Classic on my Windows PC. It was working fine last night but today it won’t open. It produced 3 separate error messages saying that the code execution cannot proceed because ahclient.dll (and two other files it also lists) was not found. It says reinstalling the program may fix this problem. Has anyone else has this issue please and why is it happening?

There's an issue with this Photoshop script. When opening a Photoshop.psd file containing layers labeled A2 and A3, the current document dimensions are 2484 pixels wide by 3512 pixels high. The script is designed to scale the active layer to match the document size exactly. While the A3 smart object layer scales correctly with this script, the A2 layer ends up with dimensions of 2482 pixels wide by 3510 pixels high after running—slightly off from the document size. I don't want the layer to be rasterized; although using Free Transform after rasterization produces correct dimensions, I need to keep it as a smart object layer. Running the script twice in succession does yield the correct result, but it's inefficient. I'd appreciate any alternative solutions—thank you all for your help.var doc = app.activeDocument;var length = parseFloat(doc.width); // Get document widthvar width = parseFloat(doc.height); // Get document heightvar layer = doc.activeLayer;// Get and adjust layer size (base

Die Testversion konnte ich nicht rechtzeitig beenden, weil ich nicht angezeigt bekommen habe, dass ich sie nutze. Jetzt wurde mir Geld abgebucht für ein Abo, was in der App nicht anzeigt wird und ich nicht nutzen kann...!Ich will das Abo kündigen! 

Hi! I had a free trial and I got charged today. I cancelled today my subscription. Can I get a refund?

I had been charged for a subscription through autopay that I didn’t intend to make, can i get a refund? 

seen this post recently and having similar issuespent thousands of credits can i get this back?thank you

I am sitting within an enterprise environment and have just discovered that I am unable to convert PDFs into InDesign. This was a problem before but was resolved by adding me to an enterprise group. All the settings from that group are still in place but I’m back to getting the error below. I successfully imported the same PDF into Illustrator, but when I tried to open the Illustrator file from InDesign, got the same error.Ideas?

la correction d’objectif ne s’effectue pas automatiquement lors de l’importation des fichiers : avec le Z8 le 24-120 f4 nikon n’est pas reconnu automatiquement ainsi que le viltrox 35 f1.2 lab alors qu’ils sont tous les 2 dans la base de donnée.le nikkor 70-200 f2.8 en monture F est lui parfaitement corrigé automatiquement à l’importation.comment faire?

So, I’ve been using the Adobe Firefly image editor directly on the site for about a month now with no issues.  But, for some reason today I can’t upload any images to edit.  I go to the image editor, hit the Upload button, select an image to upload and hit ok, then nothing happens now, the image just never comes into the editor now for some unknown reason.  I have tried both the current versions of Chrome and Firefox and both have the same issue.  Is there some place that the images are getting stored that is like maxed out capacity wise and needs clearing out or something?  There’s no error message displayed anywhere when this happens, so I don’t know what is going on. Please assist and thanks,-Jason

I have been trying to change my plan, but when im on the confirmation screen the website justs says “We couldn't process your request. Please try again or contact support if the issue continues.” the ai support is completely unresponsive. I have done everything i can think of. I am aiming to move to a premiere pro plan from my lightroom plan as offered by adobe, but it will not let me do this. I feel like im losing my mind. idek who im speaking to right now 😭. adobe can you fix this for me? This is a very annoying experience. 

My Adobe Creative Cloud Student subscription was automatically renewed on June 3, 2026. The renewal was for a full year and the amount charged (€485.98) was more than double what I paid last year.I cancelled the subscription within 14 days of the renewal, but I am worried that I may not be eligible for a refund. Unfortunately, this is a large amount of money for me and I cannot afford this unexpected charge.Has anyone been in a similar situation, and is it possible to receive a full refund after cancelling within the 14-day period?Thank you.

Good evening,I used the reflection removal tool for the first time today on a RAW file and when it finished the process I was left with the attached ‘image’.Any thoughts, or preferably solutions, would be much appreciated.Thank you.Mark