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Dear Adobe Customer Relations Team,I am writing to raise a formal complaint regarding the handling and closure of my recent support request relating to the activation of my Adobe Acrobat Professional software.I have received notification that my support request has been closed:• Case Number: ADB-44716773-P7G0• Issue: ActivationHowever, the issue has not been resolved and I did not request for the case to be closed. I therefore request that this case is reopened and escalated to a Customer Care Manager for investigation.The issue concerns the repeated blocking of my legitimate Adobe Acrobat Professional serial number. I purchased the software under a perpetual licence and retain a valid serial number. I only use the software occasionally (typically a few times per year), however each time I attempt to use it the serial number appears to have been blocked or invalidated. As a result, I am required to contact Adobe support to restore access to software that I have already purchased.This p

Hi, I already use a 1Tb storage plan. I'd like to expand the storage beyond 1Tb, is there a way to do so?

Whenever I open aftereffects, it pops up with this message saying it couldn’t open GPUSniffer or something. AE has worked fine for about a year, and this is the first time its started happening, but it stops me from getting in or doing anything. GPU: AMD Ryzen RX 9060 XTCPU: AMD Ryzen 9 9950X3D

My Acrobat Pro just update this morning to Continuous Release Version 2024.002.20759. When filling out a PDF form, I can no longer navigate by using the Tab key.  Every time I press Tab, it opens a comment box for me to make a comment, rather than moving to the next field as intended.  I looked all thru the settings and cannot figure out how to disable this.  This has never happened until now and is incredibly frustrating!

for 5 days and multiple time a day i have been trying to generate a 5 second video from image that keeps erroring out. “ Something went wrongPlease try again later.”  Firefly did work in December during the free trial period but seems to have completely failed. 

26.4.0.44605 version does not allow to enter/change/write on Huawei matepad 2026 model tablet. If I download apk from Acrobat site, it works fine. If I accept updates than it stops. It turns to unpaid version. This MUST be solved URGENT.

Dear Adobe Support,I am submitting a formal complaint regarding an incorrect subscription renewal and attempted charge after I canceled my Adobe Firefly trial.On the renewal date, at 08:50 AM Cyprus time, I received confirmation from your support agent that my subscription had been canceled. I have a screenshot of this conversation as evidence. Based on this confirmation, I understood that the cancellation had been processed before the scheduled renewal.However, I did not receive any cancellation confirmation email. I contacted support again before the renewal time to clarify the issue. During this second conversation, I was repeatedly transferred and eventually the chat was closed without resolving my request.At 12:16 PM Cyprus time, I finally received the cancellation confirmation email. This means the cancellation was only processed after the renewal had already taken place, despite my earlier request and your agent’s direct confirmation at 08:50 AM.After receiving the cancellation

I uploaded a reference illustration I created, and added these prompts: “change the perspective of the reference image into a view from above. make it look like a little island seen from high bove. Keep the color and the the style of the artwork the same as the reference image.”-and-“Take this illustration and change the perspective to more above, like a Birds Eye view.”The generated image was nearly identical to the reference image, but with slight color changes in a few areas.results were unusable

最近購入したPCにて動作確認のため、AE2024にて新規コンポジション⇒平面を作成しOLMToonDilate⇒OLMSmoother2の順でプラグインを充てると、AEが落ちてしまいます。こちらについて、原因と対処策があればご教示頂けませんでしょうか？またAE2022でも同様に落ちてしまいます。PCの構成は以下となります。CPU：Intel(R) Core(TM) Ultra 9 285K (3.70 GHz)メモリ：128 GBグラボ：GeForce RTX 5070 ちなみに古いPCだと問題なく充てる事が可能となります。CPU：AMD Ryzen 5 5600X 6-Core Processor (3.70 GHz)メモリ：64 GBグラボ：GeForce RTX 3060よろしくお願いいたします。

Dear Amal Jaiswal,I have a problem when I use a trial period for Adobe, I cant cancel the plan when I just start use only 2 days.  Do you have any suggestion about this? 

Please Cancel my subscription when it expires as it’s to difficult and complicated to do myself. I think you are being a bit TRICKY by making it so hard. Just cancel my subscription when it expires please!!!Lief Johansen 

We get a lot of posts in the Photoshop forum from people trying to use Generative Fill on still images with too much skin exposed, and getting the Does not meet our guidelines error message.  I was trying to create video in Firefly earlier using this picture of my brother, and got the same message.  My prompt asked for my brother to climb on the pig’s back and ride it like a bucking bronco.  It’s something we really did do a couple of times in the 1950s when dad was not there.  I got the same error message, and I’m guessing that the Ai interpreted the pig as exposed skin, but I am also wondering if it was able to reject it on the grounds of cruelty to animals?  I was using Veo 3.1  

Tengo la suscripción anual en mi iPhone 14 Pro Max y no me permite editar ninguna pdf, me salen todos los pdfs como si no fueran editables y no me deja editar ningún texto o imagen, no muestra ningún error solo se queda como si fuera un PDF plano sin texto ni imágenes editables, ya intenté con 4 pdfs diferentes y ninguno permite editarse

I’m working with a InDesign template created in earlier versions, where the first page is an even-numbered page (page 2), with automatic page numbering. In version 21, when I place an object on page 3 (for example, an image), InDesign changes the numbering of the first page to 1 and makes it an odd-numbered page (and so on with the page numbering throughout the document); and if I try to manually reassign the number 2 to the first page, the application simply ignores it and keeps it as page 1. The only way I’ve found to keep the first page as an even number is to place it on the first page, select ‘Start page numbering at’ and assign it the number 2. But then, when I add the documents to a book, it forces me to change all the documents back to the ‘automatic numbering’ option, which slows everything down unnecessarily. Does anyone know of a way to avoid this and ensure that the pages retain the order of the template, as in previous versions?

Since v15.0 of Lightroom Classic, users have been able to activate “write changes to sidecar XMP/ACR files.” According to Adobe, activating the creation of sidecar files will significantly reduce the size of the catalog. I have not found this to be the case. I recently performed a test to measure the change to the catalog size when sidecars are activated. I created a test catalog and imported 108 Nikon NEF raw files. I then applied AI Denoise/Raw Details to one photo, and synced this setting with the other 107 photos. I closed the catalog and went into Windows Explorer to check on its properties. The .lrcat file was 5.10 MB in size and the .lrcat-data file was 1.38 GB in size. I then opened the catalog and checked the box to activate writing sidecar files. I then clicked on the Metadata menu option and selected “Save metadata to file”. I waited for the progress bar to complete, checked the image folder to confirm XMP and ACR files had been created and closed the catalog. Returning to E

Tengo un archivo en el que he estado trabajando, de repente se ha ido la luz y se me ha cerrado el programa en medio de un guardado, ahora me salta que el archivo esta corrupto con el siguiente mensaje: archivo.indd puede estar dañado. ¿Desea abrirlo de todas formas?. Despues de esto si le doy a OK se cierra el programa directamente, he intentado abrirlo como copia, moverlo al escritorio etc. Dejo el link a wetransfer o si no algun otro metodo.https://we.tl/t-sB3CBrUMWxgU70vN

I upgraded from a Nvida 1070 to a 5070 Ti 16GB. In some ways I see a significant improvment in performance like AI Denoise and exporting, and third party plugins. But it hangs on images taking moments to render previews.  This did not happen with my six year old GPU.  Troubleshooting with AI alluded to Pipeline rendering issues. I disabled Acceleration and the problem went away but this is not a solution. I spend a thousand dollars on this GPU to speed up my workflow. PS, I have studio drivers installed.  I’m considering swapping them out to see if that fixes the problem.  Device name   Processor    AMD Ryzen 9 9950X3D 16-Core Processor (4.30 GHz)Installed RAM    48.0 GB (47.1 GB usable)Graphics card    NVIDIA GeForce RTX 5070 Ti (16 GB)AMD Radeon(TM) Graphics (486 MB)Storage    3.09 TB of 5.00 TB usedSystem type    64-bit operating system, x64-based processorPen and touch    Pen support 

I have choppy drone footage (shot with DJI Air 2S) because I haven't mastered flying the drone. It has stop, starts, moves fast, moves slow. Will Adobe AI help with the project?

This is getting rejected as an IP Refusal rather than, say, for quality issues. Just wondering if anyone has any insight.Title: Woman with sparklers in American flag bikini top at sunsetKeywords: fitness, athletic, patriotic, USA, July 4th, Fourth of July, woman, American flag, tattoos, sparklers, sunset, outdoor, rippling abs, abs, crop top, stars and stripes, bikini top, bandana, short hair, blonde, cross, cross necklace, Christian, faith, golden hour, summer, field, park, flag, red, white, blue, stars, stripes, navy, vibrant, bold, Americana, fashion, sunglasses, muscular, strength, casual, denim, leather belt, light, celebration, festive, independence, joyful, happy, energetic  

I downloaded the "Hand-Drawn Titles" mogrt (AdobeStock_230451463) from Adobe Stock, and I can't open it in AE. In fact, it is grayed out in Finder when I do try to import it. I'm using the latest versions of all Adobe products AE and Premer Pro still not opeing any suggestions Thanks. 

Moin,   wir erwerben nur gelegentlich Bilder und benötigen dafür kein Abo. Der letzte Kauf eines Credit Packs war nur über den Support möglich, da auf der Preise und Abo Seite für Einzelpersonen  keine Kaufmöglichkeit für Credit Packs zu finden war. Ist das neuerdings immer so oder habe ich nicht lange genug gesucht?

la meilleure fonctionnalité serait de ne pas perdre de credits, comme si de rien n’etait ..  

I wanted to raise a real workflow issue regarding Generative Fill in Adobe Photoshop.For a long time, users could simply:make a selection; leave the prompt field empty; click Generate;and Photoshop would intelligently improvise based on the image context.This behavior was incredibly powerful for creative retouching and visual exploration.It was not a “forgotten prompt” or a bug — it was a legitimate creative workflow.Many of us relied on this feature to:dramatically speed up the retouching process; quickly explore multiple creative directions; discover ideas we would not have thought of ourselves; maintain a spontaneous creative flow without having to write prompts for every action.Today, the Generate button often stays grayed out when the prompt field is empty, and trying to workaround the new behavior by typing things like a dot, a space, “random,” or “improvise” only produces results that are far more limited, heavily directed, or completely irrelevant.The problem is that this turns

After effects will not launch, last thing on splash screen is mediacore, not even as admin in safe mode with no 3rd party plugins and reset preferences.Posted here because it seemed to start when using After Effects, but no Adobe video apps will load. AfterFX 25.4 and 23.6, PPro 25.4 and 23.6.8, Media Encoder 25.4 all crash at splash screen. Photoshop loads OK, but I thought Creative Cloud app was very sluggish for a while too, though now it's OK. Dell XPS 15 9520, i7-12700H, 64GB RAM, RTX 3050 laptopWindows 11 24H2 latest update KB5063878After Effects 25.4 and 23.6Premiere 25.4 and 23.6.8Media Encoder 25.4 I don't use many scripts or plugins, but had recently installed a script "DuplicateFrameRemover.jsxbin" into After Effects by copying this file into Support Files/Scripts/ScriptUI Panels. It worked well for a day or two across restarts. When this problem occurred I removed but issue persisted. If this didn't cause it then this is pretty random, but there are

I have been using Adobe esign for ages however last week i went to send mutliple documents..all went well until i came to the eisign page, it allows you one box which says text but you cant change the field.So i have one box that says text, cant change it to signature and cant add any other boxes for name and date ????