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Hi, I have applied for free trial but it does not show any credits even after payment

Hi, I have paid for trial on Adobe firefly but it does not show any credits and even asking for upgrade again

Trinity Design TeamParticipant

Unable to Access Firefly Video Generation – Creative Cloud Pro for Teams

I am experiencing an issue with Adobe Firefly Video Generation on my Creative Cloud Pro for Teams subscription.My account has Creative Cloud Pro assigned, and I have 4,000 premium generative AI credits available. I am also the administrator for our A

873

DeanUtianCommunity Expert

Sliders not working in FF Boards

Firefly history access

I looked at my Firefly generation history today and it seems that some of my past generations have dropped off my page. Looking at the Firefly help page (below), there isn’t anything about when this functionality began (so how far in the past you can

Sliders in FF Model 4 not working in FF Boards.Uploaded a Ref image: slider window closes when I go to move the sliderUploaded a style image: slider window closes when I go to move the slider

PinkkoParticipant

Me salta error al generar imágenes. Constantemente.Open for Voting

Salta que “Ha habido un problema Inténtalo de nuevo más tarde. “ constantemente. He probado con varias imágenes y ocurre constantemente lo mismo. son imágenes de ciudades por lo que no debería ocurrir nada anómalo.

nntvaParticipant

Kling 3.0 doesn't work in firefly

I’m trying to generate videos in Firefly using the Kling 3.0 model, but it keeps failing even though my prompts do not include any violent, sexual, or inappropriate content.The prompts are very simple — usually just describing the character, the acti

743

Wizard54Participant

firefly doesn't work, it's all black

it just doesn’t work, the screen is all black even when I refresh it

OpprinceParticipant

Kling 3.0 Omni failing since last night ("Something went wrong") — free trial expires in 6 days

Hi,I'm on a free trial of Adobe Firefly and have been using the Kling 3.0 Omni model to generate video for an ongoing project. It was working normally yesterday until the evening, when every generation attempt started failing with:"Something went wro

364

Experience7Participant

P: I keep getting "Something went wrong. Please try again later."

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:"Something went wrong. Please try agin later.".I tried last night and it didn't work, and now, this morning, it doesn't wo

166390

Prashant RawalParticipating Frequently

Getting error while generating image " try again later" something went wrong "

Hey kindly resolve this issue immediately

724

Amaya SainParticipant

Hi, I have applied for free trial but it does not show any credits even after payment

Hi, I have paid for trial on Adobe firefly but it does not show any credits and even asking for upgrade again

Trinity Design TeamParticipant

Unable to Access Firefly Video Generation – Creative Cloud Pro for Teams

873

DeanUtianCommunity Expert

Firefly history access

131

Wizard54Participant

firefly doesn't work, it's all black

it just doesn’t work, the screen is all black even when I refresh it

OpprinceParticipant

Kling 3.0 Omni failing since last night ("Something went wrong") — free trial expires in 6 days

364

renzariParticipant

non segue le istruzioni

carico l’immagine di riferimento , chiedo di modificarle in base alle mie esigenze ma genera una immagine totalmente diversa e che non centra nulla con quello che voglio io e perdo crediti su crediti

4 hours ago

Larry36082064ymtdParticipant

Despite choosing Spanish in the AI voiceover, it still gives me English once I hit generate.

I have chosen Spanish (Latin America) and yet, when I generate, it’s still in English. i need a spanish voice and a spanish translation.

4 hours ago

images12345Participant

AI Hallucinations.

If I'm paying 400 credits to create a video of 8 seconds, when I input a reference image and specify in the prompt: IMPORTANT: DO NOT CHANGE THE REFERENCE IMAGE IN ANY WAY-KEEP THE TEXT, COLOR, PROPORTIONS., I expect the AI to not change the look of

5 hours ago

ZagiParticipant

Can't generate using Partner Models

131

7 hours ago

OrudioParticipant

Can neither drag nor import an image into the board.

The tool is simply not working. I cannot get an image onto the board.

142

PinkkoParticipant

Me salta error al generar imágenes. Constantemente.Open for Voting

Emmalie JeanParticipant

Grouping feature similar to the one in InDesign and Illustrator.Open for Voting

I normally work with multiple ideas within the same board, and one feature I really miss is the ability to group objects such as images, text, lines, and arrows. When working on larger mood boards, I often need to reorganize layouts, compare directio

Thabsheer KodappanaParticipant

'Copy Prompt' menu itemOpen for Voting

Add 'Copy prompt' feature inside Firefly interface integrated within the applications. Copying and regenerating images with different references is a common use case.

11 hours ago

eziocr29111954Participant

Totalmente incorreto. Não há fundo para chroma key. Há uma sobreposição das imagens o que confunde o visual e impede o efeito de ondas. Péssimo trabalhoOpen for Voting

Totalmente incorreto. Não há fundo para chroma key. Há uma sobreposição das imagens o que confunde o visual e impede o efeito de ondas. Péssimo trabalho

14 hours ago

abarumiParticipant

Firefly Generated image open/exported as layered photoshop fileOpen for Voting

As we all know, Adobe Firefly now has this "Open in Photoshop Web" feature. But honestly? It just opens the generated JPG/PNG as a single flat layer in Photoshop Web, which is kinda useless. Meanwhile, if you look at how AI is evolving, ChatGPT or Ge

14 hours ago

Caballero591Participant

Que salga el motivo por el cual no se puede procesar un video o la creación de una imagen, que se especifique si se está violentando algoOpen for Voting

Al momento de querer crear imágenes o videos, se le adjunta los dos frames y el debido PROMPT pero la Ia solo dice que no puede procesar la solicitud, no da algún motivo por el cual no se puede completar

132

18 hours ago

MarkLeePrestonParticipant

P: Character limit restricts image descriptions (merged thread)Open for Voting

I am finding the limitation of the characters very difficult to get to the Image I desire. In fact it's Miles away.

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19 hours ago

entre riosa79948303Participant

Estou tentando gerar um vídeo usando o Kling 3.0 Omni, mas a operação está demorando demais e então simplesmente "cancela", como seu eu ainda não houvesse pedido para gerar, mas meus créditos são consumidos.Open for Voting

Colei uma imagem para frame inicial, configurei o vídeo para 110 segundos, 9:16, utilizando o modelo Kling 3.0 Omni sem som… depois de clicar em gerar o processo está demorando bem mais do que o comum, e depois de muito esperar ele é “cancelado” como

132

1 day ago

Jorge Ignacio259930599b54Participant

En generar voz, quiero reproducir un acento Español (Argentina) pero el habla resulta un español de España, no se corresponde con la realidad del habla de la regiónOpen for Voting

Es muy importante lograr un habla natural. En mi caso, intento hacer una locución que suene realmente Argentina, pero habla como española pronunciando zetas y con una entonación que no resulta creíble.

1 day ago

JonesVidCommunity Expert

Change the model for using Credits.Open for Voting

The current model of taking credits that a user has paid for and not providing any useful footage is not acceptable commercially.This might have been the case in the early days of Firefly but not now on a fully released service.If there is concern ab

1 day ago

Oh.N8

Sliders not working in FF Boards

Sliders in FF Model 4 not working in FF Boards.Uploaded a Ref image: slider window closes when I go to move the sliderUploaded a style image: slider window closes when I go to move the slider

nntvaParticipant

Kling 3.0 doesn't work in firefly

743

Experience7Participant

P: I keep getting "Something went wrong. Please try again later."

166390

Prashant RawalParticipating Frequently

Getting error while generating image " try again later" something went wrong "

Hey kindly resolve this issue immediately

724

Isa gozParticipating Frequently

Partner models all of them are unresponsive

For 7 hours now. All partnermodels are unresponsive. When clicking generate it goes to something went wrong almost immediately. Lost an entire work day already. Had to purchase an other platforms credits to finish the work for my client. Please fi

1094

4 hours ago

dezynjediParticipant

Firefly won't allow use of image generation

Stuck on firefly.adobe.com/generate/image. Will not show previous images either.

Gaurav96Participant

Firefly Video Generation and Image Upload Issues – Unable to Use Product Reliably

Hello Adobe Support Team,I am experiencing persistent issues with Adobe Firefly that are significantly impacting my ability to use the platform.Whenever I attempt to create a new video, Firefly frequently becomes unresponsive or appears to hang indef

976

EvighedspandaParticipating Frequently

I keep getting Try again later. I finally got my credits refreshed and now i cant create even one image. Im using the same prompt as i have used for hundreds of images earlier.

I tried to edit a render, like i have done many times before. Still using the same prompt that has worked just a few weeks back, but now i get error every time i try. No matter which browser.I try to change quite old user created renders.And i use th

644

menjiParticipant

Adobe firefly uses my credits, bit gives me an error shortly after trying to generate the video, which results in wasted credits.

Adobe firefly begins to generate my video, but then ends up with an error. The problem is it does not refund my credits.

10 hours ago

cableizmeParticipant