Account, Payment, & Plan

I forgot to cancel my trial plan and now I can't cancel this trial. I didn't use Acrobat after trial so please help me cancel this trial. I have no need to use it and I have no money!My account: [Email address removed]

1.  Adobe does not tell you when your annual subscription begins and ends2.  Adobe no longer provides a way to contact them directly to find out The Adobe user is therefore supposed to guess the end date of the plan or pay Adobe a cancellation fee without Adobe providing the dates to show why you are paying the fee and how long is left on your annual subscriptiuon in order to cancel at the end of the year to avoid it. This must be illegal.

I had a whinge via email about the cost of the subscription cancellation fees and someone at Adobe thought it would be funny to change my account name from Huck to ****. How professional. 

quiero saber si pueden resolver mi problema lo mas urgente posibleayudaaa

I selected the free trial, but the option to cancel the trial does not appear in the Plans area. Today is the last day before I am charged, what do I do?

앱 다운로드하고 자동으로 결제가되어서 바로 구독 취소했는데 오늘아침에 결제가 되었네요.. 사용하지 않는 프로그램입니다ㅜ 환불 부탁드려요..  

I feel I was scammed into paying for this. You sign up for a $4.99 trial and now they charge me $4.99 per month plus $21.99!! Now I cannot cancel for a whole year? And there is no support to tell them they are taking advantage of people and I have no one to contact? I will never recommend this service to anyone. You think you are signing up for a trial and now you are locked in paying for a year!!

Quiero comunicarme con alguien ya que se me realizo un cobro indebido, el dia 06 de junio use la prueba de semana gratuita, y ese mismo dia cancele la prueba aun asi se me cobro el dia 14 de junio, tengo los correos como evidencia y aunque me hayan cobrado no tengo ningun plan activo.Quiero saber porque me cobraron aun habiendo cancelado la suscripcion y aunque me hayan realizado el cobro no tengo ningun plan activo

I need help with my plan. I have had the Photography Plan since 2016. Given current frustrations I cannot help but think about alternatives.  What I need: my plan changed back to what it has been for almost 10 years.  I have an annual plan. Billed in advance. For some reason I have been billed monthy for the plan, but at least it seems to be the right rate. I looked now to ensure my plan is correct given teh discontinuance of the plan, and there are problems.  Firstly, I have been billed at $14.99 for a few months. As I understand it, this is the monthly payment rate. My plan summary clearly states annual plan. I try to go through the steps to reset as annual plan and I'm told it is no longer avaiable, but I also understand is has not yet ended. Screen shot below showing plan summary on my account overview page. 

Last year on June 30, 2020, I prepaid for the Creative Cloud All Apps annual plan at the student rate as I have been enrolled at Lehman College / CUNY here in New York City for that entire time. However, what I did not realize at the time I prepaid that annual plan was that my school, Lehman College, offered that same plan, Creative Cloud All Apps, to students for FREE. I am wondering, is it possible to be refunded the amount I paid at the student rate for the Creative Cloud All Apps Annual plan since the school was already providing it for free? Please advise, thanks.

J'ai téléchargé Premier Pro il y a deux semaines et avant de commencer mon abonnement annuel, j'ai décidé de profiter de l'option d'essai gratuit pour voir si elle correspondait à ce que je cherchais . Malheureusement, je n'ai pas eu assez de temps pour le découvrir pleinement pour des raisons personnelles et j'ai voulu soit changer d'option d'abonnement, soit l'annuler avant qu'il ne commence. Ensuite, j'ai vu que je pouvais profiter d'une période d'essai gratuite de 7 jours en plus et, après avoir lu et vérifié que l'offre me convenait, je l'ai acceptée. La période d'essai était censée se terminer dans une semaine, le 24.06.2025. Il y a probablement eu un bug et le système m'écrit maintenant que ma période d'essai est prolongée non pas pour 7 jours mais je cite "341 jours de période d'essai gratuite". Je n'ai rien fait d'autre que les manipulations décrites ci-dessus. Je vais joindre une capture d'écran pour montrer comment le système a commencé à afficher ca juste apres que j'a

ive been attempted to be charged multiple times by adobe, i started the process of purchasing a plan but it didnt go through, now weeks later my account says no active plans but there was multiple attempts at charging my card throughout the week, one being successful and this is ongoing.

Hello,I have an active Acrobat Pro subscription, but when I log into the Acrobat application (I am using a Mac), it tells me that my subscription has expired.However, when I check my account on the website, the subscription is clearly active, and I am being charged every month.I don't understand why I can't access the tools included in my subscription.Note: I’ve already verified that I’m using the correct login ID (my email address), so the issue does not appear to be related to that.Thank you in advance for your assistance!

I requested creative cloud via tech soup.  I received my approval email today, which says click this link to get creative cloud pro at a 49% discount.When I click the link, it shows regular price $69.99, a 49% discount, and a new monthly price of $384/month!  If I follow the purchase path, it wants to charge me $69.99 a month.I tried the adobe chat and it connected me to a sales person who offered me Creative Cloud at a 20% discount.  Anybody else having issues with getting creative cloud through techsoup?

Hallo. Mein Steuerberater benötigt eine Rechnung für das Abo von Adobe. Kann wer helfen

desde la semana pasada varias veces ingrese y realice todo el proceso para cancelar el plan porque hasta hoy estaba vigente y volverian hacer el descuento de mi tarjeta del pago, pero al parecer nunca se hizo la cancelacion por mas que intente es mas pense que si habia quedado, ya hoy que gracias a Dios no habia plata en mi tarjeta me vuelven a descontar y no quiero pagarles mas por algo que no estoy usando, y trato de cancelarla y no me lo permite, en administrar el plan me sale un aviso que dice que si no hago nada el plan se suspendera pero lo mismo dijo la otra vez y luego de dos meses me cobro todos los dos meses sabiendo que ni se utilizo porque no dejaba hacer nada, digamen como puedo hacer para solucionar este problema porque no quiero pagar mas, tras de eso estoy tratando de contactarme por linea telefonica y asistente virtual y me dice que en este horario no estan disponible pero todo el dia he estado en esas entonces por favor indiquemen en que horarios si puedo porque segun

Hola. Necesito el reembolso de la cuenta recién cancelada ¿Como lo hago para solicitar el reembolso?

Moin, mein Abo ist bezahlt, dennoch kann ich die Tools in Acrobat Pro nicht benutzen. Es kommt ständig die Meldung ,,Reaktivierung''. Wieso zahl ich knapp 24,00 Euro im Monat, wenn ich Adobe nicht benutzen kann... 

Signed up for Adobe to try out the conversion tools before creating a corporate account. It was very disappointing to find out that my card was charged immediately, despite the website explicitly stating a 7-day free trial. Very misleading by the company.

I subscribed to the annual premium version of an application called Lightroom on Friday June 13th with the intention of unsubscribe right before the free trial week ended, unfortunately the subscription doesn't appear in the subscriptions section of my Google account so I can't unsubscribe, I've used the same email of my Google account to subscribe to the app, so I've already checked it's the same account but my subscription doesn't appear in the section so I can't turn it off, what can I do

I have used the Lightroom + Photoshop 20GB Cloud Photographer Plan for years.I haven't changed my payment method and the card is still valid, but the payment failed. I added another payment method and checked multiple times, but it didn't solve the problem. I have already tried the following link belowhttps://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html I have checked with my bank, and my bank confirmed it didn't block any payment. When I update and check the payment method, the following notices pop up in sequence. 

Unexpected Charge After Cancellation - Need Help Locating Active Subscription Hi everyone, I'm reaching out to the Adobe Community for help with a persistent billing issue I'm having. I've already tried contacting customer support, but unfortunately, they weren't able to fully resolve it, and I'm still seeing unexpected charges. Here's a breakdown of my situation: Initial Subscription & Cancellation: I subscribed to an Adobe service using the email address sherinalex22@gmail.com on May 6th. I then cancelled this subscription. Unexpected Charge: Despite cancelling, a charge of €23.79 was debited from my PayPal account on May 22nd. This charge is from Adobe Systems Software Ireland LTD. Probable Cause - Unknown Active Subscription: The customer support agent I spoke with suggested that this charge is likely due to another active subscription under a different email address. However, I'm unable to identify which email this might be linked to. I'm really struggling to track down this

I cannot believe that it is this difficult to cancel a plan on here. Every single post is littered with absolutely stupid comments redirecting to the same menus, this is proper theft. I really hope someone has the time and energy to sue this company. 

Hi, On June the 1st I applied for the Creative Cloud membership. I bought this for my journalism course - as part of the course we have to edit videos. I have tried to cancel my subscription now, to be told I have to pay £89.50 to cancel. I am about to graduate, am unemployed and broke - this is incredibly unfair. Is there any way to get around this and not pay £89.50? I don't have that money. 

Bonjour, arrivant au terme de ma période d'essai gratuite je veux me désabonner mais je ne trouve ça nul part et impossible de joindre Adobe France autrement que par téléphone et ça ne marche pas !!!! [abuse removed by moderator] ??? Mon numéro de commande de client est le ADB067018066FR ? Que dois-je faire ?? Je refuse de payer.   [moderator changed the subject because of abuse]