Account, Payment, & Plan

Saludos yo tenia una membresia y por problemas economicos no pude continuar pagandola y se caduco la licencia entonces quise cancelar el plan y no me permitia ya que decia que debo actualizar la forma de pago, hoy arregle deposite un dinero en el banco y se me desconto el dinero que tenia en mi cuenta y yo ya no quiero la licencia entonces deseo saber como puedo obtener un reembolso ya que cancele el plan pero no me da la opcion de solicitar el reembolso, cabe indicar que desistale los programas desde el año pasado por que ya no los estaba usando adjunto la imagen donde se evidencia que no use los programas.  De antemano muy agradecido por su ayuda.

Hello, I started the free Adobe plan because I needed it at work. However, my workplace had an account and I forgot to cancel the free trial plan, so money was withdrawn from my account. Is there any way I can get my money back? Thanks in advance

There doen't seem to be an unsubscribe on the Adobe page for opting out Can you help me to cancel out please RSVP Herb Garfield   EMAIL REMOVED FROM THIS PUBLIC FORUM... Moderator Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-be VERY careful to insure that any private messages are from an Adobe employee, not a scammer-click for more information about scammers https://tinyurl.com/10791730

I tried to clean my adobe account (s), but it seems not to work .... I got 2 accounts, one that i used pers. with no membership to pay and on that i use for professionel documents. althouth i paid from my personal account , i used my employer adress... but with this economy you know what happen , they put poeple on the streets , so my professionel adress ( and memebership reattach to it) with be a nunexsisting adress in 2 days ... so i try to change for my personal adress.. on this account. It says ( of cours that a i have a already a account with that adress...) so i go on my personnel adress to end this account. it seems to work, but when i go back to the professionnel one... and put the personnel adress it continui to say that an account is connected to that adress... i have to days to make the switch.. why doen't it work ? 

I would support a modest increase but this is ridiculous!!!

Boa tarde, Uma vez que me dei conta que me estava a ser retirado dinheiro da conta por um plano que eu não assinei, queria cancelar o mesmo.Contudo para cancelar o mesmo pedem-me uma taxa de cancelamento antecipado. Gostaria de saber quando posso cancelar o plano sem pagar tal taxa de cancelamento antecipado?

Hi,I need help with updating my billing name and regenerating an invoice for a past order. However, I am unable to find an option to edit billing details in my Adobe Account > Billing & Payment section. It seems like I don’t have access to modify the billing name myself.I also tried contacting Adobe Support via phone (800-833-6687), but I was unable to get through. Live chat is also not giving me a clear resolution.Could someone from the Adobe team assist me with updating the billing name and regenerating my invoice? I can provide my Adobe ID and order details if needed.

I am a student. Now I am using adobe legally. But in the past I used pirated ones. Do I have to pay in for a period of using pirated adobe? How should I pay?

My payment is not going through and adobe is asking me to verify my student status. I used to be on a student plan but for the last few months I've being paying the regular price. When I click on verify there is no option to say I am no longer a student. Does anyone know of a solution to this? Also how do I contact Adobe directly? Do they not have customer support?

Buenas ¿Que tal? Resulta que puse mi tarjeta para probar los siete dias de prueba de adobe y lo probe dos dias y nunca mas lo use a el servicio. Ahora me encuentro en mi tarjeta que me debitaron dinero, veo y fue de adobe.com (ahi recorde que abia olvidado cancelar la subscripcion). Sinceramente ya no uso el servicio y estoy pagando por algo que no estoy usando hace rato y quisiera saber si seria posible un reembolso del dinero ya que ese dinero aunque parezca poco lo necesitaba para otra cosa mas importante. Gracias por la atencion de antemano. Saludos desde Uruguay!!!!!   [El moderador movió el hilo al foro correcto]

Came here to say that I have just completed a free trial of the Pdf Editor thingy, I forgot to cancel during the trial and have now been charged for a month which is fine, my fault.  However, it's really poor that now I've cancelled my subscription I've lost access to the month I've ALREADY PAID FOR!  I know it tells you that this will happen but it's just a really, really bad customer experience .  I assume, it's done this way as Adobe are banking on you forgetting to cancel on the actual last day of your paid subscription and so the subscription just renews for ever thereby generating lots of lovely income for Adobe. The reality is though that due to this shady practice I will never, ever, ever use a paid Adobe service in future and they can certainly take THAT to the bank. 

Hi I have an Adobe enterprise plan through university but required adobe acrobat for something so I got the 7 day free trial under my uni email. It worked for a day but then the plan disappeared from my page, and after the 7 days I still got charged with no invoice or anything. When I try to get help to cancel it says I need to contact my administrator which I can't since uni isn't back, and I really want to avoid paying the whole year subscription. 

While trying to use my adobe subscription it keeps telling me I don't have a plan, which I do have and pay routinely as my debit card statements show me. I used to use it on my macbook, however that stopped working recently. I'm now trying to use it on my HP laptop and that's where this issue is coming up, and also on my ipad. 

I was looking at my current sessions and cleaning out some unknown sessions. I can't end my current session, which isn't even my current sesssion- I don't work for Axios, nor do I live in Ireland. I live in a whole other continent, and I don't even use my adobe cloud for business. How'd they get access to my account? How can I kick them out? I really want to know why a large healthcare company is using my Adobe Cloud. Super weird.

I was using the Photography Plan for a few months as I wasn't at my video editing PC. Recently switched back to CC All Applications, but now every single time I open Photoshop, a popup appears prompting me to update my payment method to resume the Photography plan, despite my purchase of the All Applications plan.  There's no option on the popup to change plans or anything.  It even says "Other plans using this payment method: Creative Cloud All Apps" right on the popup. Other than this popup it works without issue, it's just annoying to close every time, so I'd like to get rid of it if possible lol.   I've already tried re-installing Photoshop, and signing out then back in on the Creative Cloud client.  My PC has been turned off and back on several times since the issue arose, so nothing there either.  Any help is much appreciated, thank youuuuuuuuuuuuuu!

Every single morning I'm told I reached device activatiuon limit and it shows me the two devices I'm signed in on. One of them is the exact same device I'm trying to use. So I have to click sign out of the hostname I am already on in order to use Acrobat on the same device.It is getting boring having to log in and reactivate every single day. Please make it stop! 

Hace más de un mes solicite un reembolso, el cual me dijeron que demoraba entre 4 a 15 días laborables, y todavía no me hacen el reembolso. Intento hablar con los agentes de Adobe y me sale que no hay ningún agente disponible   [Mod: Moved to the Account, Payment  Plan forum]  

MI plan está facturado en pesos y la tarjeta en la que se debita aparece en dólares. Es un dato erróneo que deben corregir por favor de manera urgente. Les pido una línea de contacto para clientes. ¡Muchas Gracias!

Hey I have a new company (new tax number) I need a creativ claude package for 2 computers for 2 graphic designers what will be the best package for us

Hola.....cancele mi periodo de prueba y me cargaron 4,223.38 pesos como hago para que me regresen mi

Hi all,Is there an easy (free? I work for a nonprofit) way to create an audio sound wave that follows the sound of an mp3? I want to turn a static image that shows during an audio playback into something more visual. Thanks!

Anyone else get lured into this?  I just needed to edit one PDF document.  I thought 20 bucks for one month of use was reasonable, didn't realize I can't cancel without a 100 dollar early termination fee!?

Dears,I'm a graphic designer that work from myself,I have 2 MAc: IMAC & macbook with Monterey system (last updated system I can have on these MAC).As I use just 4 app: ILLUSTRATOR, PHOTOSHOP, INDESIGN and ACROBAT PRO, can I have a cheaper year plan.The reason are:-the price is too much (my work in the last years has been reduced, COVID, less customers)!-I can not updated the last versions in my MAC (they are too old)-I can also use just 1 MAC, it's not necessary have 2 licences Somebody can help me?TX so muchMary 

I have been charged a monthly subscription twice (same amount) from my nominated bank account. But my Adobe invoice only shows one payment. How do I find and stop the second payment? Thanks in advance for any suggestions.

Hello everyone, The second of my Adobe Creative Cloud annual memberships was recently deducted from my card. I cancelled this year's membership less than 14 days ago. (The previous one was in early 2024) Will the annual membership fee be refunded to me under these circumstances?