Account, Payment, & Plan

Hello everyone,we are a company using several single-user licenses of Adobe Acrobat Pro 2020.Unfortunately, a former employee apparently did not maintain our license and inventory records properly.We currently still have two original single-user licenses, including the original packaging and valid serial numbers. However, we no longer know which Adobe accounts or login credentials were originally used to activate these licenses. As a result, we are currently unable to use them, even though we still need them.Therefore, our questions are:How can we find out which Adobe account the respective serial numbers are linked to?Or who can we contact to reset the associated login credentials or transfer the licenses to a new company account?Thank you in advance for your support.

hello,I did not realize that my free trial ended for adobe stock and was converted into a paid subscription on April 12th. I noticed the pending payment today. I never use adobe stock and it was offered free during my purchase of photoshop and illustrator. I don't think it's fair that it has automatically converted to a paid subscription and is very expensive. pleas help me cancel and get a refund for the same as I genuinely never use stock and its not useful for me in suture either. appreciate your help. 

Hello Adobe, beginning of May I received a subscription renewal and was charged around 500€, I cancelled my plan a few days later, as it said on the internet that if I cancel within 14 days of the renewal I will get a refund. It has been around 2 weeks and i have not received a refund and it says I do not have a pending refund. Please help me fix this issue or connect me to an actual person who can help me. Thank you

Why does my account keep getting flagg3d as fraudulent? Adobe concluded my first incident was in error. I got a new one and that is telling me the same thing again. I am very frustrated. I need to use my adobe creative cloud and it is making me think Adobe is the one that is fraudulent.

How do you request for refund? I didn't realise that I have been paying for the last 3 months and I'm not even using this, so please advise. Thanks!

Hello , in February 19 I paid 36,59 euro for the adobe reader , so i could use the features that i was promised that they would work , like export doc and import doc , but they didn't , so I ask for the refund , please, I had called the assistance number but they were not good at helping me, so please, I ask for the refund , kindly . 

Dear Adobe Support, I would like to seek assistance regarding an issue with my subscription cancellation. Previously, I cancelled my trial and subscription plan, but I am still receiving charge-related emails. After reading discussions in the Adobe Community, I understood that users could make a payment first and then request a cancellation within 14 days to receive a refund. Based on this understanding, I proceeded with the payment for a product, expecting that I would be able to request cancellation afterward. However, I am currently unable to manage or cancel the plan from my account, and I am unsure about the subscription status and charges. Could you please help me check my account and advise on how I can resolve this issue and request the cancellation/refund if applicable? Thank you for your assistance.

I got. double payment today for the adobe subscription i have  searched everywhere for any contact method but couldnt find anything !!  I need to know why I have been charged double!! 

Why am I being double charged each month?I just made payment and I am seeing the ‘Issue with payment method’ appear again. If this is not resolved I will have to cancel my plan!

Hello Adobe, beggining of may I received a subscription renewal and was charged around 500€ , I cancelled my plan a few days later, as it said on the internet that if I cancel within 14 days of the renewal I will get a refund. It has been around 2 weeks and I have not received a refund and now it says I do not have a pending refund. Please help me fix this issue or connect me to an actual person who can help me. Thank you

Hola, equipo de Adobe,Les escribo porque hace una semana adquirí Premiere Pro sin ningún inconveniente. Sin embargo, ahora que intento comprar After Effects (o cambiar mi plan actual), la plataforma no me lo permite.El sistema indica que el método de pago no es válido. Ya he intentado con diferentes tarjetas y formas de pago, pero sigo recibiendo el mismo mensaje de error: "No hemos podido procesar la solicitud. Inténtalo de nuevo o ponte en contacto con el servicio de soporte si el problema persiste".Ya me comuniqué con mis entidades bancarias y me confirmaron que mis tarjetas no tienen ningún bloqueo ni restricciones, por lo que parece ser un problema interno de la plataforma de Adobe.Necesito una solución a la brevedad posible para poder continuar con mis labores. Quedo atento a sus instrucciones.Muchas gracias,Hello Adobe Team,I am writing to report an issue with my account. A week ago, I purchased Premiere Pro without any problems. However, I am now trying to buy After Effects (or

I canceled my free trial for Adobe pro and even received the confirmation email. It turned out a part of the plan is still active and tried to debit. I tried reaching out to support but the AI bot could not help. Can you please assist, I don't even use this plan/app. 

Pow @adobe, já é a terceira vez que vocês alteram minha senha, alegando que outra pessoa tá usando. Toda vez que abro um app recebo a mesma mensagem. E fica desgolando, ai eu vou entrar tem que colocar código de etapa da conta google… Chatisse isso, se eu de fato estivesse compartilhando com outra pessoa não estaria vindo aqui, dois computadores, um usuário e sempre essa complicação.  

I had an unexplained deduction of 35.99 euros from my Paypal account by Adobe Systems Ireland on 17/05/25, I have no new apps, there are no invoices or orders on my personal space, no idea where this charge came from, how do I get refund please ?

Guys, please help me verify if this is the real adobe customer care. For context, I have a problem regarding my account and the support articles here are not helping at all so I reached out through Facebook and now they are asking for a 6 digit code sent to my email. I know I was the one who reached out first but asking for a code is a little sus. Or am I just paranoid? Is this normal?  Facebook page has 2M+ followers. 

I paid my annual bill two month ago for this year, but now my account ist expired and there are billing problems. I checked my billing preferences and all is fine. But i cannot work wirt Lightroom oder Photoshop. Anyone an idea?

I have a plan with adobe for more than a year now and it is great. Lately, they scammed me. They made me believe I had to update my payment method which I did. Unfortunately, it was about subscribing creative cloud pro, not even upgrading the previous plan. Going to 18€/mo to 18€/mo+78€/mo… I realised it pretty quickly and cancelled it. Even if I cancelled it within the legal 14days, they want to charge me withe 350€ fees !!  You should feel so ashamed ! I can’t even find a contract after updating the payment method. I surely will have to raise the concern if it goes that way as people cannot afford to be scammed that way… I can’t even find a mail address for customer service…  So disappointed 

Hola, tengo un problema, me di cuenta que estaba teniendo doble cobro de adobe y me apareció en los planes que tengo doble subscripción,  soy estudiante y aun tengo las ofertas, pero no me deja cancelar la de arriba 

I am following up on the status of my refund. I cancelled within in 14 day free trial. 

Every time i go to manage plans on my account, so that i cancel my free trial i am faced with this error that wont let me see the manage plans page, I’ve tried across multiple devices and different browsers and incognito windows it just wont show up. i’ve also attached below the screen recording of what keeps happening when i click manage plan. Please advice on how to cancel this trial.  

Estoy tratando de cancelar la suscripción dentro de los 7 días gratuitos de Adobe y la página web para cancelar sólo se muestra cargando. Todas las páginas dentro de la web de adobe funcionan y cargan bien, pero para cancelar la supscripción no. Por favor ayuda, quiero cancelar la suscripción antes de los 7 días.

I live in Canada but travel overseas often. I get an 12mo Adobe Express subscription with my Airtel cell phone plan there.  When I tried to activate it using my existing Adobe ID, I get this error: "This code is from a country or region that does not match your Adobe ID." The only solution it recommends is to call customer support or create a new Adobe ID.  Is there an option to add a region to my existing Adobe ID that I can change in my existing Adobe Account profile, or do I have to call and bother Adobe support for this?  My thought is that my Adobe ID should enable me global access, no? Adding another Adobe ID account is just more stuff to manage. 

I can’t manage my plan to even check which one I am on or change, it refuses to load, I’ve tried multiple browsers, incognito, turned off adblockers and extensions, cleared cookies, logged out and logged in, every other page seems to work except this one. Seems like a scummy tactic to prevent people from downgrading or cancelling their plan.

I was charged after cancelling the free trial. It looks like it is a common occurrence. How do I contact support? 

O valor teve um aumento de 95 para 189 reais, que foi debitado da minha conta no dia 15/05/2026. Como hoje é dia 18/05/2026, ainda tenho direito desse reembolso. Porém não encontro a página para cancelar o plano atual e receber o meu reembolso.