Account, Payment, & Plan

I cancelled my subscription but was charged after the cancellation.

I’ve been using adobe acrobat pro XI for around 10 years in a printcenter. Suddenly when I open acrobat pro I’m getting a message saying that I’m on a free trial and have 30 days left. When I try to put my license back in I receive a message saying the license was either revoked or invalid. I spoke with adobe support but they can’t help me because acrobat pro XI is too old and it was a one time subscription. I realize that the licensing servers have probably been shut off but is there any way I can keep using this software?

I'm just trying to cancel and I feel like it's unnecessarily hard? And why is it so hard to get ahold of support? No chat option? Maybe I'm just missing it?

Hi, I have just negotiated a new annual plan for Adobe subscription after my price jumped on a rolling plan at the start of this month. I paid a price jump once in this month which would cover the 4 weeks after that payment date. When I rang up today to ask to renegotiate the price of my monthly subscription, the agent said that the new annual plan would begin today and a new payment taken - but this is only 2 weeks after I paid for the month ahead. I am therefore being charged twice in the month by Adobe which seems unfair.

Even though I cancelled my account, they are still deducting fees.I request that my account be permanently cancelled. 

Photoshop web credits even when generations indicate 0 credits!

I want to cancel my subscription for the AI Assistant for Acrobat and Adobe Acrobat Pro as I don't want to be charged another month. However, as I try to complete the cancellation via the "Manage Plan", the page does not load. I have tried numerous times the last 3 days and every attempt was unsuccessful. Please cancel my subscription or indicate another working way. Today is my billing day and I don't want to be charged for another month. Thank you, Katerina

Cancel my account 

I want a refund got charged for this money got taken from my account seems like you guys are stealing money there was no way to cancel until my account got charged what a scam!!

I have credit in my account but still telling me that i need to upgrade, i cant sign in in my <Removed by Moderator>, i have 2000 credit, it is taking my to my other email, can you solve it pls

Quiero hablar con un agente

I have a monthly subscrioption and was just billed on 7/27/26 for $239.88. That is not correct. please explain why? 

Hola. Quiero cancelar mi suscripción de Acrobat Pro, pero el sistema me está cobrando $61.200 por cancelación anticipada. No quiero continuar con la suscripción. ¿Podrían revisar mi cuenta y cancelar el plan sin aplicar este cargo, por favor?

Could you please send me all invoices for the year 2025? I was advised to contact support directly regarding this request.    

Entiendo q por error me descontaron la suscripción anual en lugar de la mensual. Si bien ya anule la suscripción necesito q me reembolse en dinero.

Hi Lisa,  I beleive this is what I have.  When I signed up, I thought it was called ADOBE Pro.  What I need is too chnage the payment account my monthly service charge is debited form.  How do I do this?  STEVE B <><   

I get Adobe Substance 3D Collection new redemption Code but unfortunately, I get this error when try to activate. "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help."

When accessing “Manage My Acount”, I chose the “Manage Plan” option. I next selected “Cancel My Plan” but the screen hangs and never confirms my request. How do I cancel my Firefly plan? I will keep using my Creative Cloud Pro plan.

My free trial started on Aug 13 and i got charge this day Aug 20. I was able to cancel it in the app and I saw the refund timeframe after cancellation. Do I just need to wait for the refund?

My free trial ended and I forgot to cancel. I do not wish to use this service. 

Really bad timing, I remember when businesses goal was to deliver more for less. I started with Lightroom when it was a one time but. Corporate subscriptions are pushing small users out. So good bye

How should I got about this? 

I have been an Adobe customer for over 6 months. Since the beginning, I have contacted Customer Support more than 4–5 times, and each time I was told I had no other active subscription. About 4 months ago, I was given the option to pay an annual cancellation fee (approx. $105) or continue paying $29/month. I paid the annual fee, yet Adobe has continued charging my checking account $29/month without my authorization.I have now been charged 5 additional payments ($145 total), which must be refunded immediately. This is an unauthorized and improper charge, and I am extremely frustrated after repeatedly contacting Adobe with no resolution. Please refund the $145 and confirm that all unauthorized recurring charges have been stopped.

Hi Adobe Community,I recently signed up for adobe acrobat pro for US 10.99 dollars or 5545.22  PKR. Despite cancelling my free trial and plan it keeps charging my card for the payment and i am unable to cancel it as payment keeps failing. I want to cancel the plan without being charged for the plan. Please support.

Desde el 17 de julio cancelé mi prueba gratuita, en cambio se realizaron 3 cargos que corresponden a una suscripción de adobe que se supone cancelé. Pude recuperar dos pero la última de 17 de agosto no me quisieron hacer mi reembolso desde mi banco, así que exigo me reembolsen los $249 faltante