Account, Payment, & Plan

Hi, I’m trying to purchase Lightroom Premium using my ₹170 Google Play balance earned through Google Opinion Rewards. However, during checkout, Lightroom is automatically selecting a different Google account that has ₹0 balance. My Google Play account with the ₹170 balance is already active on my phone, but I’m unable to select it during the Lightroom purchase. Could you please help me use the correct Google account/Google Play balance for this purchase?

I signed up for what was shown as a free trial, but my payment method was charged. I cancelled the subscription immediately. I did not intend to purchase a paid subscription. Please review the charge and issue a refund. I've filled the acrobat cancellation form. Kindly look into it, and do the necessary as soon as possible. Thankyou.

Ich habe gerade noch ein Video für eine Hochzeit geschnitten. Plötzlich musste ich mich neu anmelden und meine Seriennummer neu eingeben. Nachdem ich das alles gemacht hatte, kommt das Fenster zur Anmeldung erneut. Hab das Karusel jetzt 5 mal durchgemacht, ohne Erfolg... Bitte um SCHNELLE HILFE!!!

Since January 18 of this year, I have been paying for an adobe subscription for my school account using a promotional subscription price ($12.49). Ever since my promotional price ended in July, it has only let me access my adobe apps through my personal account and not my school account. Is there a way to switch back to my school account without encountering a cancellation fee?

Today was the last 7th day of free trial and I’ve been charge for subscription, so I have cancelled the subscription and wondering if I get full refund as this is too expensive for me 

I am been charge for months and I don’t have a subscription don’t know how 

I started the InDesign free trial on August 19. Trial supposedly ended on August 26.Today (September 3), I canceled my subscription, expecting a refund because I saw this on Adobe’s website:But I received no confirmation of the refund. What gives?

Была подписка.  Хотел ее прекратить оплачивать, но отключить платежную карту нельзя с дествующей подпиской. Дождался ее окончания, а АДОБ без согласия взял и продлил подписку, даже не смотря на то что он не смог списать деньги с карты... теперь и отменить подписку недает и карту обрать не дает. Такое ощущение что с моженниками связался.. ох уж этот АДОБ.

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I enjoyed trying out the Ai web beta and have been trying to export the graph that I made. I am signed in with a company account and confirmed that my Adobe Creative Cloud Pro license is active. Regardless, I am prompted to “upgrade” my subscription any time I attempt to export or save the file.Edit: I noticed I am able to see the file in my Creative Cloud recent files, so it appears to be auto saving--and I was able to download the .ai file from the CC, but still unable to do so from the Ai web window.

I want to find out my annual plan renewal date.  I have searched and can only find the monthly payment date.

as of june my adobe subscription no longer accepts my card. nothing has changed on the banks end but it just wont accept the payment anymore and i also do not have paypal. ive tried whats in the forums and nothing seems to work

I can’t buy more credits??

Hello. I need help from an Adobe staff member with my main Adobe account.My main Adobe account has been completely inaccessible for more than a week. Every time I try to sign in, Adobe displays the message: “Your account is undergoing some maintenance. We apologize for the inconvenience, your account will be available again soon. Please try again later.”This is not a browser, password, or computer issue. I have tried signing in on multiple computers and the same message appears everywhere. I also used Adobe's “Find your account” recovery process. Adobe successfully finds and identifies my Personal Account, but after I click Continue, I immediately receive the same “account is undergoing some maintenance” message.Because of this account issue, I cannot use Photoshop or Illustrator. I have already waited for more than a week, so this does not appear to be temporary maintenance.I also tried contacting Adobe Customer Care, but the support system requires me to sign in to the affected accou

Need to cancel this charge of $54.22/month.  Tried but just get a continuous circle. What’s wrong

Hello, I am reviewing my credit card statement and there is a charge for "Adobe PDF Pack Subs Ado Saggart" for $173.99 AUD on 14 Oct 2019. I am not subscribing any Adobe service. What is that for??? Kind regards.

Acrobat PRO account on monthly payments (up to date payments) was cancelled with Adobe then charging me what appears to be a full years subscription. There are no other active plans so the extra charge is not warranted. Please arrange an immediate refund. 

Me suscribí a un plan pensando en que tendría la prueba gratuita como me decía en la página de Adobe y para suscribirme debía aceptar dos planes y me cobraron 60.900 por los dos de una vez y yo ni siquiera había utilizado Acroba. Unas horas después de darme cuenta, cancele los planes para que me devuelvan el dinero como lo dijeron y no lo han echo. En realidad no utilizo estos planes muy seguido y no me parece justo que me hayan cobrado sin permitirme la hacer la prueba gratis que anuncian.Les pido el favor de que me devuelvan el dinero ya que no utilicé estos planes.

Hello,Now this happens for the 2nd time : Blocking Tunisia from paying online and forcing me to deal with local resellers, well, I contacted all resellers on Adobe’s Page, only 2 answered me, and guess what, they only sell For Teams / Enterprise, none of them sells Individual or Student / Teacher Plans (I can send you their emails)… I recently received an email telling me that they will stop my subscription and telling me I have to buy through local reseller, AGAIN… Now how is this possible? How am I supposed to pay for the subscription then? I contacted someone from support and said “they can’t do anything for me”… I suggested that as I’m from MENA region, what if I pay from a different country from the MENA region, the closest, they also said it’s not allowed.Please help.

I was charged SGD 40.60 and SGD 9.46 by Adobe on 31 Oct 2025, for the free trial which lasted 1 week. However, when I tried to cancel the trial, I was unable to cancel as there was no link for me to click to Cancel.How do I cancel when there is no link to cancel under "Plans"?The FAQ said that you have to go to "Plans" and select "Manage Plans" and then select "Cancel your plan". However, when I click on "Plans", there is no "Manage Plans". It instead says "You have no paid plans". So, how did I get charged SGD 40.60 and SGD 9.46 by Adobe?The 2 amounts are because, i signed up for a 7-day free trial for Adobe (S$40.60) and AI Assistant (S$9.46).I was unable to cancel the free trial, which resulted in me getting charged the above fees. Now, my bigger concern is that it will continue to charge me on a monthly basis, as I am unable to cancel this Adobe subscription. Is anyone able to tell me how I can cancel this? I am very concerned about how poor the user-friendliness of

Is anyone else experiencing this on a mac?I am on a Macbook Pro M2 Max chip. Every time Adobe updates I get this error.What’s the fix?

Dear Adobe Support Team, I am writing to request a full refund for a recent subscription renewal charged to my card. I have not used this account or any associated services since completing my studies in 2024. Additionally, I no longer have access to the original email address tied to the account where renewal notifications were sent. Because this request falls within Adobe’s 14-day cancellation and refund window, I would appreciate your assistance in processing a full refund and cancelling the subscription immediately.

Hello Adobe Support Team,I am requesting a manual review of the cancellation of my four-month Creative Cloud Pro promotion obtained through Coursera.The promotion was activated successfully, and the applications worked normally for approximately two or three days. I then received an email stating that the subscription had been cancelled because Adobe’s fraud-prevention system detected fraudulent behavior, but no specific reason was provided.I currently reside in Egypt, and the payment method used was a valid UK-issued bank card that I am legally authorized to use. The card and payment details are genuine, and the transaction was fully authorized. It is possible that the difference between my country of residence and the card’s issuing country created confusion during an automated security review.Cross-border payment situations can be legitimate and may require examination by an experienced member of the Fraud Prevention or Adobe Genuine team rather than relying only on an automated dec

Hello, I need help. I have a Behance account that I can no longer access because it was created using my school email address. The profile still exists. Is there any way to help me get it back?

I am being charged monthly fee twice