Account, Payment, & Plan

Wanna know how to get the refund 

Hello,I am trying to get help regarding a billing and cancellation issue, but I have not been able to reach a human agent through chat.Last year, I subscribed to an Adobe student account. I no longer need this subscription, as I now have access through my company’s enterprise plan.Recently, when I attempted to cancel, I was offered a promotion (1 free month followed by €19.33/month). At no point was it clearly explained that accepting this would create a new annual commitment.I was then unexpectedly charged €41.33, without clear prior explanation.Now, when I try to cancel, I am being asked to pay a €227.30 cancellation fee, with the message stating that this is based on the original contract. This is confusing and contradictory, given the supposed change in terms.I believe this situation lacks transparency and I did not give informed consent to a new annual commitment.I would like:Immediate cancellation without penalty Refund of the €41.33 chargeCould someone from Adobe support please

They don't make their plans clear and as conniving as they are they put the most important details in small writing.(Real geniuses). Made me fork out 90 because of an accidental sign up to a yearly plan which I cancelled after a month yet still ended up paying this ridiculous fee. I got it for a levels and all it's helped me with is preparing for the ridiculous uni prices (this might be where they take note from).All I’m asking is that I did make a mistake but a 90 fee seems a bit extreme especially as you advertise for students then screw them over when they change their mind.

GIVE ME ACCESS TO MY ACCOUNT AND MY CREDITS OR STOP CHARGING MY CARD NOW![Priofanity removed by moderator.]Please see here: 

Hello there, I’ve tried to make a payment for an Adobe Firefly subscription, but for some reason it’s not going through. I’ve already tried two different cards and neither one works. Could someone please help me with this issue?

Hi Team, could someone help me understand how many users are allowed to access the Creative Cloud products if I purchase Creative Cloud plan, and where I can find the usage report for my Creative Cloud subscription?

Hi, I moved and so I need to change the billing address that goes on my invoices but I can't figure out where I can do that? I can change my credit card and my profile details but there's no way to change my address?I've tried contact support but the chatbox or whatever it is that pops open when you select "Contact us" doesn't work.  Thank you.

Ich habe erst nach ein paar Monaten bemerkt dass Adobe mir den vollen Preis abbucht obwohl ich eine Edu-Lizenz für Lehrer habe. Offensichtlich wurde ich aus dem Programm geworfen. Habe die Berechtigung jetzt durch erneutes Hochladen eine Dokumentes erlangt, kann aber das Abo nicht auf den ermäßigten Preis zurück stellen. Wie mache ich das? Bitte um eine kurze Anleitung!Bekomme ich das zu viel bezahlte Geld für die letzen Monate erstattet?Danke!

Estimados señores de Adobe, me comunico para presentar un reclamo formal y poder rastrear la cuenta de adobe porque recibi un cobro de $1,970.84, el pasado 22 de Marzo 2026. Este concepto de cobro sale con: NETPAY*ADOBE RUBENESTAD ESTADO DE MEXIC, considerando que no tengo cuenta activa, quiero validar si usaron mis datos bancarios sin mi consentimiento

I take a 7 days free trial of Adobe Acrobat. But I cancelled it after some days, today I got a mail of bill due of 638 rs. Why I am charged after cancelling the subscription.

오늘(4/15) 결제된 구독취소/환불 부탁드립니다 : )

Hello dear Acrobat team. I have a request or question. How to cancel subscription, I wanted to cancel yesterday, but I couldn't find the cancel button. Help me please to cancel subscription.I do not have enough money to pay for this subscription anyway. I just wanted to try the app 7 days for free, and the last day yesterday I couldn't find the cancel subscription button on my Google account.

Depuis plusieurs mois, je suis prélevé de 35,99 € en plus de mon abonnement à Premiere Pro (26 €), alors qu’aucune trace de ce paiement n’apparaît sur mon compte : ni dans l’historique des factures, ni dans les abonnements.

I renewed my Premium Lightroom subscription from my Apple Account. Initially, I selected the subscription with the lower price at PhP 519.00, but it did not work. I thought maybe the prices have gone up already so I managed my subscription and upgraded to the PhP 699.00 package. Upon confirming the purchase, the amounts were both deducted from my account, but when I checked Lightroom, it still says “Renew Subscription.” I already checked my Adobe Account as well, there were no listings of any of the purchases I made. I also looked at my e-mail for the invoice of these purchases, but I did not see any, but the amounts were already deducted from my account. Please help me. Thank you!   

어제 결제한 결제건의 취소를 요청합니다. 결제 이후에 서비스를 사용한 적 없고 저는 플랜을 취소했습니다. 결제를 취소해주세요. I would like to request the cancellation of the payment made yesterday. I haven't used the service since the payment, and I canceled the plan. Please cancel the payment.주문번호 AD03085202887EKR

El sitio no permite cancelar la prueba gratuita de Adobe. Se queda cargando el panel de cancelación y no importa cuánto actualice el sitio, borre cookies, inicie sesión en incógnito, pruebe desde mi celular, con datos, otro wi-fi, NUNCA carga ese panel. Probé otros botones del sitio y funcionan todos, menos ese. Queda un sólo día de prueba así que de seguro me cobran. 

Good day.     I am kindly asking for your consideration for a refund of my subscription of your Pro version of the app. I forgot to cancel the 7-day free trial before it ends. My Gcash was charged with the amount of ₱1,891.68 & ₱441.28 as the subscription of the app.      I understand that it is not easy to make a refund decision immediately but I hope to be considered as I am still a student and I can't afford to make such huge amount of purchase.     I really am hoping to be refunded as I need the money for my tuition fee for my college studies. I have no means to purchase such huge amount of money. I really need the money for my studies. I just forgot to cancel before the free trial ends.     Please help me with the refund. I can't afford that amount and accidentally purchased the  subscription and forgot to cancel the free trial. Apple  won't allow me to refund that's why I am humbly asking ffor your consideration.     Attached below are proofs of payment and purchases. Please

Dear Customer Service,  I want no longer subscribe on Adobe Acrobat. My recent payment was NOT confirmed by me! Please give back my €35,99 euros onto my bank account as of immediate time.  My IBAN is: <Removed by Moderator> Thank you,    Best Regards / Mit freundlichen Grüßen Robert Rajnák <Removed by Moderator> 

I thought the teacher account was free, so I subscribed, but I keep getting charged. It’s difficult to cancel! There’s no phone number, no email, and no telephone support.

Hello, I have a problem canceling your premium package in Adobe Reader. A few days ago, I started a trial version, but I no longer want to use the application. However, I don’t have the option to cancel—no matter what I try, I get an error on the page. Could you please help me cancel?It keeps trying to charge money from my account, which I don’t want since I really won’t be using the application. So I kindly ask you to help me resolve this issue.

We tried to subcribe to Adobe Acrobat Pro for the 7-day free trial, but the transaction seemed unsuccesful. After 7 days we got charged the fee. In my plans there is nothing to see, it shows that there is no active plan, so I am not able to cancel it. Can you help? 

Started the trial period to use Illustrator (different account). Money has been charged for it and I want to cancell it but can't. The account does not exist according to Adobe but I was logged in to it in the Creative Cloud app. When I try to log in to manage the subscription there is no account. What should I do? The chatbot is useless and does not let me speak with a real human since I "do not have an active plan" - feels surreal that it is this difficult to get help.

Hi I want to cancel my account. The option to cancel is not available to me in my plans section. I find the website very difficult to navigate 

I have an active lightroom subscrition and got a free trial of Adobe Illustrator which i canceled but they went on to deduct US$109.31. Attached is the email that says i did cancel my subscrition please assist on how i can intiate a funds recall. I havent been active on the solution and no need of it. Assistance is greatly appreciated.