Account, Payment, & Plan

I recently uninstalled the PRO version of Acrobat Reader. I then installed the free version. How can contact Adobe to make sure they stop charging me for the PRO version?Thanks.

After I received this cancellation on 16th I still got debited today 26th 

Hi,I subscribed a free trial for one week and then i cancelled the subscription one day before it expired .But adobe has taken the payment from my bank account 

I have followed the online instructions to cancel my free trial of Elements but it’s not showing up as a plan on my account, so there’s nothing I can do.I want to be sure that I’m not charged when the trial runs out as the software doesn’t suit my needs. There’s no way to contact via email. It’s really frustrating. Can anyone please help?

Soy usuario antiguo, ya no tengo periodo de prueba gratis, hoy me hicieron la facturación automática de un nuevo mes, pero me cobraron más de lo habitual, normalmente pagaba $39.000 y esta vez el débito fue por $97.000, y quiero cancelar el plan, estoy dentro de los 14 días pero no sé cómo o a quién solicitarle formalmente el reembolso, necesito ayuda

I just found that i am being charged with two different subscriptions at two different prices, one 158 per minth and the other 228 per month. How can i get a refund?

I signed up for what I thought was a free trial, but it would not let me cancel and it turned into me being charged $24.95 a month for over a year now, because when I tried to cancel, I was told it was going to cost almost $200 to cancel.I never use this app. I just pay for it every month.today when I actually wanted to use it, I couldn’t use anything because I was told that I had a free version and I had to sign up for a premium account even though I’ve been paying for a premium account for over a year.I tried to contact someone to help me, but there’s no phone number. There’s no email AI sent me a link which I could not click on.How can I use the service that I’ve been paying for for over a year? 

I'm trying to redeem the "3 free months of LinkedIn Premium Career" partner benefit from my Adobe Benefits page (Partner perks), but I keep getting an error from LinkedIn: "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions."Details:- My plan is Adobe Express Premium (received via Airtel), member since 2026.- I'm in India, and a friend with the same Airtel Adobe Express Premium plan redeemed the same offer successfully on the same network, so the offer is available in my region.- I have never had LinkedIn Premium or any LinkedIn Premium free trial before, so I should pass LinkedIn's "new user" requirement.- I clicked the LinkedIn benefit link from my own Adobe Benefits page, not a shared link.- A brand-new LinkedIn account with no history also gets the same error, which makes me think the coupon tied to my Adobe account may already be consumed or flagged.Could you please check the status of the LinkedIn

me free trial subscription ended and i forgot to cancel it and was charge for my adobe illustrator. i have all ready cancelled the plan to because i was charged today and i message saying weve processed your cancellation request ,and your subscription to illustrator will end on 27 june 2026. today is 3 rd june and i cancelled it today so am i not in the 14 day window for a refund

I want to receive my monthly invoices automatically via email. Where exactly in my account can I find the settings for that?

Ich habe 2024 ein Creative Pro Abo für Eductor abgeschlossen. Bisher waren die Abbuchungen immer korrekt. Nun habe ich gestern gesehen, dass mein Status als Educator erneut verifiziert werden muss. Der volle Betrag für das Abo wurde mir aber bereits abgebucht.Wird die Rechnung automatisch korrigiert, sobald ich die Verifikation erneut erfolgreich durchgeführt habe? Und gibt es dabei eine Frist zu beachten?

I canceled my free trial within the 7 days. Today I got billed. How do I get a refund? Can’t find a customer service number anywhere!

CHIEDO RIMBORSO DI 35 euro perché non sapevo di avere questo abbonamento!!!!! Grazie  attendo vostre sulla possibilità di averlo ?

I started the 7-day InDesign trial for a university project. Unfortunately, I forgot to cancel before the trial ended and I was charged today. As soon as I noticed the charge, I cancelled the subscription immediately. It has been 7 days since i started the free trial and today i got charged and cancelled it. I have not intended to continue the subscription and would like to kindly request a refund for today's charge but i don't know how to request it.I would really appreciate your help.

I bought an annual subscription for an Adobe cloud from the salesperson on the phone. She  lied to me and misled me with the information.I had to pay for a yearly subscription and she forced me to get an additional AI software which I didn't need to complete the offer.  However on my Adobe account there was a 50 percent subscription offer and option to pay monthly, I called Adobe customer service straight away and cancelled the subscription and signed for a monthly option. I am desperately trying to get my money back £530 for the cancelled subscription since the 20th of March. Made endless amounts of phone calls and was promised a refund on the phone and in emails from Adobe staff. But it has never been finalized.  It is utterly disgraceful, they stole my money and I am loosing my hope to ever get it back.  Please help me with any suggestions on how to get justice from this awful company that treats their customers so poorly.    

Mein Warenkorb enthält einen Artikel, den ich löschen will, jedoch finde ich den Warenkorb nicht.Was muss ich tun?

I was on trail period of my adobe podcast and i get charged rs 797 today and i cancel my membership today itself after the payment charged i need my refund

favor cancelar minha inscrição

I find this an absolute stain on Adobe.  never have I come across a company that makes it impossible to cancel a subscription, I have recently run into a crisis and can’t afford the subscription, yet Adobe makes it impossible to cancel.  im reporting them to the ACCC. this is so so wrong. 

Hello Adobe Team,I am writing to request a refund for my recently cancelled Creative Cloud subscription.I cancelled my plan within the 14-day refund window and would like to request a full refund of the charge made to my account. I have been unable to reach support through the contact page or via email, so I am posting here hoping a Community Manager can assist or escalate this to the billing team.Details:- Plan: Adobe Creative Cloud- Account email: <Removed by Moderator>- Cancellation date: May 26, 2026- Charge date: May 27, 2026- Amount charged: 3,659.04 Philippine pesosPlease advise on next steps. Thank you.

Dlaczego gdy chcę anulować plan chcę pobrać mi ponad 80 €?? Czy mogę dostać zwrot pobranej opłaty za plan jeśli chce go anulować po pierwszym dniu od pobrania kolejnej opłaty miesięcznej. ?

Vorig jaar had ik een Nederlands sprekend iemand via de helpdesk. Die heeft mij geholpen door een Adobe banknummer in Duitsland te geven zodat ik daar geld naar toe kon overmaken.Helaas kon ik dit keer alleen maar Engels sprekende helpdesk medewerkers uit Ierland te spreken krijgen en die wilden/konden mij niet helpen, ondanks uitleg over vorig jaar, waarbij ik ook even aanneem dat mijn chatsessie van vorig jaar vast wel ergens op een server te vinden zou moeten zijn. Helaas ook daar geen steun in gevonden.Is er dan nergens een kundig helpdeskmedewerker die mij kan helpen in dezen?

I want to purchase Creative Cloud Pro. The website says there are special prices for Ukraine. During the purchase process, the region displayed is Turkey, and the special prices don't apply.  I'd like to change my region to Ukraine, as I'm currently in the Ukrainian army. How can I resolve this?