Account, Payment, & Plan

So, I was in the middle of a project and poof my 4 month trial I’ve got through Adobe own course on Coursera.com is canceled due to fraudulent activity, although there are none.It was all legal and legitimate, perfect for what I was planning with becoming of course paying client later on.I’ve got the email telling me in short that fraudulent activity is detected over my account, and to call 866-493-4991 which I can’t currently. Completely insane situation.Chat is moving me through the same loop over and over, I was so tired last night.Is there any hope for happy conclusion?

Hi, I signed up for the indesign trial version just to check it out. I forgot to cancel before the end of the trial period and I was charged 26 euros, which is fine. My mistake. But now that I am trying to cancel the subscription, I am being told to pay 143 euros early termination fee. Please could you waive this. I am a new user who was just trying the indesign. I ended up finding it way too complicated with a steep learning curve. I will not use it. Would appreciate if you could waive the termination fee. Best regards, Abhishek

necesito un comprobante de pago de las suscripciones que he pagado para Lightroom y Photoshop.

Hi there, I want to confirm my annual plan is cancelled. It renewed a few days ago and I’ve since cancelled it within the 14 day window. It was the Creative Cloud Photography plan with 1TB. Once I have confirmed it’s cancelled I’ll renewing with a plan more suitable to my needs. Thank you

habe mein Monats Abo gekündigt (Kündigung bestätigt) und habe bei Amazon  Lightroom für ein Jahr gekauft. Code bei Adobe eingegeben und Bestätigung erhalten. Aber auf meinem Konto erscheint nichts. Nur das mein Monats Abo abläuft

Bonjour,j’ai ouvert un compte Adobe pour louer Adobe Illustrator pendant 1 mois, j’ai bien spécifié que je voulais uniquement Illustrator et seulement pendant 1 moiset je me retrouve avec une facturation d’Adobe Stock et Illustrator pendant 2 mois.Je n’utilise pas et n’ai jamais utilisé Adobe Stock, comment annuler cette facture ?

Bonjour.  J'ai voulu faire un essai gratuit pour corriger directement un fichier pdf. Malheureusement, en tapant trop vite, je n'ai pas vu que j'avais tapé gmial.com et non gmail.com. Résultat, je ne peux ni accéder au lien pour essayer le produit, ni annuler la demande d'essai gratuit, je ne sais même pas si le compte est actif. Je ne sais pas comment faire pour ne pas me retrouver avec des prélèvements sur mon compte dans quelques jours pour un produit auquel je ne peux pas accéder et pour lequel si on m'envoie des messages, merci par avance

Quero o cancelamento urgente desse aplicativo e o ressarcimento do dinheiro, até por estar na data de experiência. 

Paying is easy, but requesting a refund feels much harder.I understood that a refund is possible if requested within 14 days. I signed up after reading that Adobe Acrobat would allow editing with a free trial, but I was charged $32 immediately.I have already canceled the subscription.Could you please help me process the cancellation and issue a refund? I would appreciate it if you could get back to me as soon as possible. Thank you.

Dear Adobe Support,I recently discovered multiple recurring charges on my bank statement for an Adobe Acrobat Pro and AI Assistant for Acrobat subscription. I was completely unaware that this subscription was active, and I have never intentionally used these services during the charged period.I only noticed these payments last week when reviewing my bank statements, after which I immediately cancelled/stopped the subscription to prevent further charges. Since I neither knowingly used nor benefited from the service, I kindly request a refund for the charges that were taken from my account over the past months.The recurring payments of approximately £31.27 were charged monthly for 8 months without my awareness. Had I known about this subscription earlier, I would have cancelled it immediately.I have been a genuine customer and I hope Adobe can consider this situation with understanding and goodwill. I would sincerely appreciate a full or partial refund for these unused subscription charg

Anybody notice Adobe upgrading their account to Adobe Pro without telling them? Charging you extra for it as well? A shady email possibly Why is there, no way to turn of auto-rebill? I don't use half the junk they think I should be using. Adobe = Predatory billing. Why do I feel I don’t trust Adobe anymore? 

购买正版adobe软件服务，需要中国大陆地区比较靠谱的经销商渠道，希望有相关知识的人联系我，谢谢 17600435523

Hi everyone,I recently re-subscribed to a yearly prepaid subscription to an Adobe plan, but I ended up canceling it within 14 days of the initial purchase.I'm aware of Adobe's 14-day cancellation policy for refunds, but I just wanted to confirm:👉 Is a yearly prepaid plan also eligible for a full refund if canceled within that time frame? Because I don't see any mention about a refund in my profile.Thanks in advance for your help!

Hello Adobe Community! Please Help! I attended Adobe Max 2025 in LA this past year and ended up joining the adobe community program afterward. However, I think I was required to join as part of an organization (I don’t think I could join with my personal email address) so I had to join with my edu email. Well, I’m graduated now! But I don’t want to lose access to the community! I have gained so much from Adobe and have so much more to learn. My email goes inactive on June 6th. I tried to contact the email support who helped me apply at the beginning but have not heard back. If I have no other organizational email, do I lose access? 

I would like to switch to a monthly no-commitment plan, but I’m unable to do it. Could you help me?

Hello,I need help updating an Adobe invoice. The invoice was issued with incorrect billing information, and I need to update it to include the correct billing address and CIF/VAT number for my company.Has anyone been able to request a corrected invoice from Adobe? Could you please tell me the best way to contact billing support or how to solve this issue?Thank you very much.

How can I get a refund?  I cancelled my subscription but I was charged anyway on the 18th of May 2026 i also tried self service via help centre and the AI assist but this is not helpful at all 

Money was charged from my card for a subscription. I do not use your service, and I would like to request a refund of my money.

Ich benutze PSE 2026 seit Ende Dezember 2025. Nun kommt der Hinweis !Adobe Elements muss aufgrund eines Fehlers geschlossen werden. Teilen Sie uns mit, wie es zu dem Fehler kam.”  Ich habe den Fehler nicht verursacht, kann also auch nichts erklären.  Kann mir jemand bei der Fehlerbeseitigung helfen ? 

Hi, I have recently signed up for Adobe Acrobat Pro using the email k***y.ad***@case.org.sg. It was suppose to be a placeholder email as we have another account known as a*****ts@****.org.sg who is bought under a reseller which ends on 24 May 2026.Today is 25 May 2025 and the old email removed by moderator  should have expired. However, when I try to change the ke**y.adobe account into , I received the following error once I enter the Verification code: An error occurred while performing this action. Please try again later.Would you be able to advice what i wrong as I can’t proceed with the change?

Hi, I want to cancel my plan (CC All Apps), it's a yearly plan, charged monthly. It will be renewed in one month. When I go to "Cancel my plan" I get the following:It says "You'll lose access to premium apps and services after Dec 3 2024", but it also says "You'll no longer be able to access most of your favorite apps". So, I don't understand if I cancel my plan, do I lose access in November or December?Thank you in advance everyone.

After I cancelled the plan today, I was told I will get a refund within 5 business days. is it true or have other conditions? I just cancelled the plan today, I just wanna confirm that I will get a refund or not. You can check my account with my email to see my transaction and my action about cancel plan earlier. Please answer me😖

El día 5 de mayo solicite el reembolso de 38 dolres por dos meses s que me cobraron. Sin avisar, me atendió un agente en línea y me dijo que hizo todo lo posible y que se realizaría el reembolso en los próximos días, ya paso mucho tiempo 19 días y nada, y lo peor es que cuando quiero entrar a asistencia al cliente solo me aparece una página negra. No reacciona y ya ni me puedo quejar, que hago?

I know if it was my fault by I would like for you to issue me a refund. 

Cancelled trial two days before the trial period ended. My Adobe account said no plans were active but today I was charged. Still, even after I was billed, my account says no plans are active and doesn't even give me an option to cancel my current plan that I was just billed for. This is wrong, I need a refund due to website/account error.