Account, Payment, & Plan

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Hi there,until Jan 7th 2027 I'm still using my Creative Cloud plan with LRC, PS and 20 Gb. Now I bought two new plans with LRC and 1 Tb for 2 years in total (because of a good offer).If I register the new plan now, they would run parallel, I suppose. So I would wait, until my active plan is running out and then register the new ons. But this will be after Jan 7th 2027. Is it ok to do so or would that be to late?Thanks for an answer and best regards, Frank

Believing that I was activating an Adobe editing service, I actually activated the “AI Assistant for Adobe” service… total nonsense for me! Ok, my mistake.The subscription remained active and I didn’t cancel it immediately because I know any profesional company so far Informed and notified me when it was time to cancel. But apparently not — I only received a notification one day after the trial ended, telling me that I had to pay.Shouldn’t I have been notified at least on the last day of the trial, informing me that it was about to end and asking whether I wanted to continue or not?Now, whether I want it or not, I’m being charged €8.12 for a service I didn’t even use!I don’t want to pay for something I didn’t use or for something I was misled into buying.How should I proceed? 

I have been trying to cancel my firefly plan as I no longer require it. But it is continuously showing an error. On both Windows and phone same error is coming that unable to load. Request assistance immediately as the plan is due for renewal in one day.

Bonjour, je souhaite résilier mon abonnement PSD.  

Hello Adobe Support Team, I’m writing regarding my subscription to Acrobat Pro (Account ID / Email:). I recently cancelled the plan — yet I was charged a cancellation fee of 131 USD, even though I have barely used the application( less than a half hour ). Unfortunately, this cost represents a severe financial burden for me — 131 USD equals roughly four months of minimum-wage income in my country (Algeria). I signed up without fully realizing the long-term commitment, and I barely used this service ( around half an hour ) I respectfully request that Adobe fully waives the cancellation fee. I ask this on grounds of financial hardship and because the service was barely utilized. I am simply asking to be released from a contract for a product I don’t need or use. Thank you for understanding. I hope you’ll consider my request. I appreciate any help you can provide. Sincerely, [Imekraz Nafissa] [test tester ]   [Edited by moderator: Please refrain from sharing your personal details here

I am not using Adobe anymore however, paying €90 per month for the creative cloud. I tried to cancel and i have a charge of €400 + fee. Can someone explain why is that please?I am no longer using Adobe, but I am paying €90 per month for the Creative Cloud. I tried to cancel, yet I received a charge of €400 plus a fee. Can someone explain why this is happening?

I wish to cancel my ongoing subcription to Adobe Photoshop, as I simply do not use the software in any capacity and have not done so a long time.  I don't even have the software installed on my Computer or mobile. If I wish to cancel I have to pay a termination fee, which I am not willing to do for a service I have not used in quite some time, they've gotten free money for years now. The subscription did actually stop as my Credit Card  that was registered expired, but somehow it renewed with my new card while I was looking into cancelling the recurring element, it did so automatically.  I'm being charged €18 a month (which leaped from the €11 i was previously paying and I am not financial flush and I am looking at cutting back on all my expenses, and this is a large one for a service I'm not using. Why do Adobe make it so difficult to cancel something, and why a termination fee, I can contact my bank and ask that they block all future payments t

 분명 14일에 결제된 걸 알고 플랜 구독 취소 요청을 했는데 결제가 한 번 더 진행됐습니다.두 건 다 환불 부탁드리겠습니다.

We received an invoice for ₹44,652.00 on 27th March 2025; however, when we log in to our Adobe account, it shows a billing issue/error on the dashboard (screenshot attached).Request you to please look into this discrepancy and help us understand the correct payable amount. Kindly resolve the billing issue at the earliest to avoid service interruption. Thank You.

Hello,I have been using the Adobe student plan during my graduate studies. Recently, I received a notification saying that my plan is about to expire. Since I am currently enrolled in a PhD program, the page indicates that I am eligible to re-verify my student status.However, when I click the verification link provided by the system, it shows an error and the page fails to load. Because of this, I cannot complete the student verification process. Could you please let me know what might be causing this issue and how I can resolve it so that I can continue using the student plan?Thank you for your assistance.

안녕하세요 원래 플랜은 포토그래피(월 26000원) 11월 10일에 결제했는데, 오늘 전체앱 사용 플랜으로 업그레이드해서 39000원(11월 27일)이 결제됐습니다. 그전 플랜에 대한 차액은 어떻게 되나요?

I am so very tired and have had a horrific experience with billing and the chat session. I called a couple of hours after being billed $3,107.01 for producgtd I dont use, got talked into a different plan and got billed for $1,385.01 and they refunded me $1,830 and still have productd I can't use, more licenses of them and I guess I get charged 10 months for a 3hr SAME DAY licensing "fix" atat continues to cost me more.  I will disable my billing for I NO LONGER TRUST ADOBE.  I thought I would get a copy of the chat but did not so my bad for letting the company take advantage of me... Case ADB-42699500-S3C5  

1 yıllık olan paketi seçemiyorum.

I am tempted to buy into the Creative Cloud Pro offer that is going to expire on the 28th. My concern is a couple of things. My monthly subscription for the photography package just went up from $9.99 to $14.99 So I would be increasing my monthly subscription by $20.00 after it was already increased by $5.00. Also what happens at the end of the year deal? Can I go back to my initial Photography package pricing (fully understand they may have a price increase for it again). Or would I have to unsubscribe and then re-subscribe to the photography package (if it is even available then). Any foreseeable issues in that?Thanks,D

Why didti got my money back when i cancelled yearly subscription after 6 days?!

Hello Team, I have purschased "Adobe PEPE Offer" life time subscription on 17th September 2025 but after a month, it stopped working from 17th October 2025. Now my account is suspeneded. Could you please help me how to activate it. I am unable edit the documents in adobe. Thanking youJaganraj

Hola, tengo este problema: tenía una cuenta con una institución educativa y tenía todo creatuve cloud vinculado a ello. No cerré sesión de las aplicaciones al terminar allí el periodo académico y ahora no puedo entrar a la cuenta porque ya no tengo la licencia de este centro. Sin embargo, al iniciar sesión en la aplicacion instalada de mi PC, sigue estando vinculada a mi cuenta académica. Querría poder eliminarla para acceder a creative cloud con una cuenta nueva. Espero su respuesta, gracias!  

Hi, I've had a paid subscription with adobe illustrator on the iPad for about 3 months now. I hadn't used it in a while and tried to use it about a month ago but when I open the app this pops up: I've tried signing out and logging in with other accounts and I've tried "Restore your purchase". It all results in coming back to this page. I know I've paid as I have the invoices and when I first open the app and this subscription page loads, I can see a box saying that I have already subscribed. I've deleted the app and downloaded it again and it didn't change anything. What should I do?Thanks in advance.

Why is the Amazon price lower for the photograhy subscription...119.99? Would Adobe match this price during Black Friday? It would be a kind gesture on Adobe's part. And maybe get more customers.

Hi alla subscription that is not used for a year has been renewed automatically on November 20th 2025, I just canceled it and received confirmation email that cancelation will take place on November 20th 2026, with no word about refund.how to reach a refund option or contact adobe for a refund

why can't I purchase Lightroom classic. it keeps saying, "your country doesn't support this purchase." ive tried to buy and download in Australia, America... i live in Fiji though.  can someone show me or tell me how i can purchase lightroom classic please. 

A few day back I got Photoshop 26.2  I believe. Since I have this membership Photoshop I am not able to enter my account. Harmonizing in V 26.2 did not work. Had a department in India on the phone about a week ago. They could not solve the problem. Told me it was the anti virusprogram on mij computer.It is/was not. I have the same on the laptop of my wife and it workesd alright there.  Pleas help me out. If possible  in Dutch. I am from the Netherlands. [personal information removed as per forum guidelines]    I am a meber now for less than a month  and have troubles all the time. PLEAS HELP ME. Thank you. P.S. I think I bot well administrated (English word?) Windos 12 recent op PC

Hallo zusammen,ich arbeite im Bildungsbereich und habe seit vielen Jahren ein Adobe-Abo. Im November wurde mir jedoch ohne vorherige Ankündigung plötzlich der volle Creative-Cloud-Pro-Preis von über 900 € abgebucht – zuvor lag der Betrag bei rund 400 €.Ich bin etwas ratlos und würde mich sehr freuen, wenn mir jemand weiterhelfen könnte:Ist dieses starke Preissteigerung normal, und wie sollte ich in so einem Fall am besten vorgehen?Vielen Dank im Voraus für eure Unterstützung!Viele GrüßeSimon

Update 2: 25 Nov. No further correspondence from Adobe. My free trial runs out today meaning I will lose access to PP which I need. Free trial has been cancelled so I don’t occur the £68.99 monthly fee that I was put on. Looks like this is the end of the road. I am still out of pocket so it looks like formal compalint and then legal action / smal claims court is the way forward. Any one got any experience of that, I'm not sure if that is even doable in the UK if Adobe isn't a UK company. Update: 18th Nov. I have received an email saying my case is closed however there is no resolution. 2 hours on the phone with Accounts. They agree it's an account issue. The best they can do is cancel my current account and start a new one. Fine. Except they won't refund me the remaining 9 months I have left on my current subscription. What they said they would do is give me a bespoke price to take into account the year I had paid for and not yet received. Fine fair enough, I hesitantly put in my