Adobe Scan

scan a single page save the scan as a .pdf file “Rename” the file to any name greater than 20 characters long. “Send a Copy” to, for example, Evenote. The file name is always truncated to 20 characters long.

Hi , With out any notice amount has been transferred from my credit card.

Using my iPhone I scan the Document and the PDF is created. I rename the document. Then it begins to upload then says “Waiting to upload” for days or weeks. then i shut down the phone to lose the document and to start this process all over. I have logged out of my phone and as well off my PC. Nothing seems to fix this issue. I also noticed that the same issue has been going on for the past 6 years and no fix has come. Can we get a ETAS on a fix for the Adobe Scan App uploading error?

Hi!I have not cancelled the free trial on time for Adobe Scan and I have been charged with the full uear subscription. This happened last Feb 17. 2026 which is within the allowable refund time, however google wouldn't refund the purchase.  I would like to ask for assistance for the refund process via adobe if possible.  

Issues in Long File names while editing any file name after saving it.File name should to be allowed to be long enough to write as per user requirement.  Anyone facing same issues??

Subject: REFUND REQUEST: Accidental Subscription  To: Adobe Billing/Customer Support Dear Adobe Support Team, I am writing to request the immediate cancellation and a full refund for an Adobe Scan subscription associated with the email address:[P.I removed by Moderator] This subscription was activated accidentally by my children on 06/02/2026. As this was an unauthorized purchase, I have not used the premium features. These funds represent my essential monthly savings, and the unexpected charge is a significant financial burden. Account Details:Account Name: [P.I removed by moderator] Subscription Start Date: 06/02/2026 Request: Immediate deactivation and full refund to the original payment method. I would appreciate your urgent assistance in processing this refund and confirming the cancellation in writing. Thank you for your understanding and help. Sincerely,Gayathri.

Salve mi sono abbonato ad adobe Scan per 1 mese. Ho sbagliato piano tariffario. Vorrei sostituirlo. 

I want to change my current subscription payment method from one card to another

Fui cobrado agora na minha fatura de cartão de crédito por um plano anual da Adobe Scan que não assinei, como proceder para receber meu estorno no cartão, já cancelei a assinatura.

Even though I can select all of my scanned PDFs, there is no download button in the top right of the Adobe scan page, only an "upload files" button and a folder to the left of it with a plus sign, neither of which lead to downloading.  So how do I download/export/save my adobe scan documents/pdfs to my USB Flash drive on my computer?

I have a subscription for Creative Cloud, and one of the included apps is Adobe Scan. When I click on the link to get the app on my phone, it sends through GooglePlay to install. That is absolutely fine! But it asks me if I want a free trial for 7 days or sign up for a paid subscription. I am already paying for a subscription. The app does not give me an option to sign in with my credentials. Am I doing something wrong?

I am writing to request your assistance regarding the recovery of my personal documents that were accidentally deleted from my Adobe account. These documents were very important and were stored within the Adobe application (such as Adobe Scan / Adobe Acrobat). Despite checking all possible locations, including the Trash/Deleted files section and cloud storage, I have been unable to locate or restore the deleted documents. I kindly request you to please check from your end whether these files can be recovered through backup or any other internal recovery process.

After scanning and save the file, the scanned documents don't appear and not load with the old scand documents, i’m using iPhone 13 pro max.

Hi everyone! I am a PhD candidate at a U.S. university; due to budget cuts they unexpectedly cancelled the Adobe suite associated with my email address. This is unfortunate for a variety of reasons, but the most upsetting consequence so far has been that all my archival documents for my dissertation, which were organized and saved in the Adobe Scan app, no longer seem to be available. Every time I try to log on with my university account, it says “the Adobe ID doesn’t have access to Adobe cloud storage. Please sign in with a different account or create a new free account.” I am desperate, but can’t find a way to speak with a human at Adobe that might be able to help me. Please advise! Thank you.

None of the emails send when I attempt to email after pressing share

I am Jayesh Agrawal  I used adope for long time. I very like the adope for files. I have a problem some time before I delete a file. I want to recover that file then how i recover that file 

Sir, I am kindly asking for your consideration for a refund of my subscription of your Plus version of the adobe scan. My little brother accidentally make the subscription and now i am in trouble as I can't tell my parents about that I understand that it is not easy to make a refund decision immediately but I hope to be considered as I am still a student and I can't afford. Please help me with the refund. I can't afford that amount and accidentally purchased the subscription. Apple store won't allow me to refund that's why I am humbly asking for your consideration. Attached below are proofs of payment and purchases. Please let me know if you need more proofs and information regarding this request. Thank you for your understanding and time. I really hope to hear from you soon.Kind regards,Pratham

Bonjour ca fais pratiquement prêt de 2/3ans j'utilise les app Adobe Scan et Acrobat Reader j'avais remarqué la première fois dans Acrobat que certains fichiers manquent je me suis dit ahh ça arrive mais ce matin je veux scanner un document je me rend compte que tout mes fichiers dans adobe scan ont disparu et j'ai besoins de ces fichiers j'ai essayer de désinstaller et réinstaller puis me déconnecter et reconnecter mais rien ne change ça me mets vraiment en état de stress la 

Hi all, I was going through my Adobe Scan files on my Android phone and deleted some of them. I then realized that I needed to retrieve one and searched for a solution and found that I could log into Adobe online and look for my files here as long as it is within 30 days of the deletion date: https://www.adobe.com/files/deleted However, it does not appear. I then made a test and immediately deleted another file from my Adobe Scan Android. Then went to check the deleted files folder again and it does not appear there. I then used a browser on my laptop and went online to my Adobe Scan subfolder in the cloud and deleted another test file. Now this time, I could find the deleted file inside the Deleted Files folder. So it appears to work from a web browser but not when I deleted it from the Android Adobe Scan app. How do I recover the file I deleted using the Adobe Scan app?? It doesn't appear to behave in sync as per the browser application. Help!

I am really struggling to upload files. I have checked and I have plenty of adobe cliud storage. I have switched to wifi. I am using iphone11. How can I rectify this? 

Probelma:Desde mi dispositivo Android, no puedo convertir un pdf a formulario. Ya sea un archivo rellenable o formulario de Google. 

Hello, I accidentally deleted 330 invoices from Adobe Scan on Jan 13. My deleted folder is empty. Can you please restore my cloud storage to Jan 12? Thank you.

Hello,I started a free 1-week trial for Adobe Scan today. The app clearly stated that the subscription included a 7-day free trial.However, I was charged immediately €9.99, and the subscription now shows as active until 15 February, as if the full monthly subscription started right away.This is confusing and not what was advertised during the signup process. I expected no charge during the free trial period. I would like to request my refund of €9.99. I can provide you further details if needed. Thank youRoslen

I have received full refund mail and confirm but received zero as refund in refund section as refunded is successful and amount refunded is Zero ..you people only know the meaning of this.raised complaint last week not yet replied or resolved my issue.

Hello Adobe Community Team, I am writing to report an incorrect charge applied to my account during a free trial subscription. I signed up for the monthly Adobe Premium services free trial and approved the Google Pay auto-pay mandate with the understanding that the amount would be charged only after the free trial period ends, i.e., next month. However, to my surprise, an amount of ₹890 was deducted immediately from my Google Pay account right after activating the free trial. This is incorrect and does not align with the terms of a free trial subscription. I clearly opted for a free trial, and no upfront payment should have been deducted at this stage. I request Adobe to: 1. Investigate this issue at the earliest2. Refund the incorrectly charged amount of ₹8903. Clarify why the charge was applied despite selecting a free trial plan Please let me know if any additional details are required from my side to resolve this issue.