Questions

There are files in Acrobad for iPhone that I can't delete. If I go to iPhone (or iPad), Files, Shared, I see old PDF files that were sent to me via Whatsapp. I can't delete them, they are not displayed among the files on Apple iCloud, they are not present in Adobe Cloud. But they appear if I open them. So somewhere they are stored. If I delete Acrobat from cloud services in File, they disappear. So they are related to Acrobat and Adobe Cloud. But in Adobe Cloud they are not displayed (and therefore cannot be deleted).

Hi all, I have an issue on my Acrobat mobile app. 3 days ago I initiated a compression process to a PDF file I have on my iPhone. It took forever and couldn't complete the compression process even after an hour. Meanwhile, I closed the App then and re-opened my App today. The process is still ongoing and I can't seem to do anything to stop or delete the file. is there anything I can do now? I just wanna stop the process and delete the file from my iPhone. Thanks much in advance!! 🙂 ios 

I work for a theater and we add our tech cue markings to our scripts digitally. But we want 2 designers to be able to add markings at the same time. I have tried on my personal Adobe Pro account editing from my iPad and my phone at the same time but it creates seperate conflict files and the edits don't appear together. Is there a way to make the edits on the same document at the same time?

La firma digital con validez legal en México cuenta con IP, fecha y hora, XML con validación y constancia NOM-151 ?

My name is Monique Ollenbuttel and I am writing to formally raise a serious complaint regarding my Adobe subscription. I originally create an account to use the free trial, and I cancelled it as required before any charges were due. Despite this, a few days later I discovered that my account had been reactivated without my consent. Since then, I have been charged monthly subscription fees for a service I did not authorise or agree to continue.I am extremely disappointed and angry that this has occurred. This situation feels deceptive and has caused me unnecessary financial loss. I expect an immediate investigation, a full refund of all unauthorized charges, and confirmation that my account has been properly cancelled.If this matter is not resolved promptly and fairly, I will have no choice but to escalate it further through my bank, consumer protection authorities, and relevant dispute resolution channels.Please treat this issue with urgency and provide me with a written response outli

I recently added security settings to some PDFs to prevent editing and commenting; we only want them to be able to fill the fields. (There are no signatures on these documents so signing is not required.) For some reason users can no longer fill them out in the Acrobat Reader iOS mobile app. The fields no longer appear blue and the following message appears: These forms worked fine when there was no security applied to them. Users also have no issues filling the same forms out on the desktop app for Acrobat Reader DC and Acrobat DC.These are the current permissions under the password security settings:Printing Allowed: High ResolutionChanges Allowed: Filling in form fields and signing existing signature fieldsCompatibility: Acrobat 7.0 and laterI also tried broadening the permissions and decreasing the compatability, however the fields could still not be filled:Printing Allowed: High ResolutionChanges Allowed: Commenting, filling in form fields, and signing existing signature fiel

I just tried to download the trial, but not successful in downloading, but later a monthly payment has started to dedcut from my bank account every month, by now two payments have gone from my bank, starange how?

I have saved a pdf book.  I can open it in Adobe Reader in my Android phone.  The only way I've found to change the print size is buy pinching, but that runs the sides of the pages off the phone.  So I can't change the print size, which is tiny and unreadable.  I tap the three dots, and go to Printer, but there is no option to change the print size.  How can I change the print size?  Or, how do I open this book in another app on my Android?

How to find my serial key number on my app

decia el terminos y condiciones que si se hacia la cancelacion previo a los 14 dias habia rembolso. La realize antes de 24 hrs y no recibi nada, tampoco tuve respuesta para saber algo al respecto. Espero consideracion, gracias

Why is there no simple user guide for your product? You have all these layers of convoluted AI; I dont need or want that. I want to learn about the features and how to use them. All this emphasis on signing in, I already signed in.In the olden days when apps were called programs, there was a 'Help' button on your toolbar. You clicked it and BAM it took you to a searchable user guide that would walk you through the various features. Now if you can actually find where the 'help' button is in one of your apps there is a link to your payment or account info and a couple other options that have nothing to do with helping the user to use the app  -whats up with that?

I download a file and save it. I then go to my file and when I click on the file I want to see, it takes me back to save which I do and then takes me to open and when I choose open it keeps returning to the save option. I have multiple files that I can't open, even though they're saved. I'm using my iPhone mobile phone. It always worked before so I can't figure out what changed. The only difference is I updated my phone to an iPhone 10.

한국시간 새벽 1시쯤 결제된 것을 방금 확인했습니다.1년 구독이 갱신되며 할인이 끝난 가격으로 결제되었고 저는 이것을 원하지 않습니다.프로그램은 몇주전부터 사용하지 않았으며 앞으로도 오랫동안 사용하지 않을 예정입니다.그렇기에 9시간 전쯤 결제된 이 항목을 취소하고 환불해주시길 바랍니다.감사합니다.

Hello, can u tell me why after updated to ios 26 my pdf readers all can't read any chinese charecter and what should i do? Before that I could to recognize any single Chinese characters but now , I can't.

Eu achei que salvava automaticamente e fiquei triste porque anotei várias coisas em cima dessa versão, e ao abri o aplicativo hoje mais cedo perdi 😭😭

I've gone to Preferences and turned off Generative AI in Acrobat..But the App keeps asking me to turn it on when downloading a PDF File.  How can I disable the AI feature once and for all?  I turned it off for a reason...I don't want or need AI help with these PDF FILES. 

Hola, buenos días, a todos cómo puedo insertar una página a cualquier documento de Adobe desde un escáner.Desde una computadora Mac , Alguien me puede ayudar con eso?

Por qué no puedo usar funciones premiun si ya he actualizado mi subscripción?  

i didnt even use free trial 1 day, but cant find cancel option.... i regret that i tried to use free trial.... any help?

Hi, I have a problem to share the pdf copy file using whatsapp, only with a link but the copy itself, I can't send it using whatsapp and Linkedin too. When clicking on them, they doesn't open the apps whether whatsapp or Linkedin to send copies

Bonjour, J'aimerais parler à un conseiller afin d'expliquer mo problème : je n'arrive pas à me désabonner, j'ai effectué un essai gratuit et je n'ai pas vu que le paiement de 35,99 était mensuel (je pensais que c'était un paiement annuel), j'aimerais annuler mais je ne vois pas comment faire dans l'interface il y a un problème pour charger mes données. Sous apple je ne vois pas l'abonnement j'ai pris l'abonnement directement depuis adobe. Je ne veux plus être prélevée de 35,99 euros (la carte utilisée n'est pas valide de toute manière). J'ai regardé les tutoriels rien ne fonctionneMerci de me contacter 

I've got a yearly Acrobat Premium subscription but when I log in I'm still on the free subscription. Even after I restore purchase. I can't even cancel the subscription & re buy it as it says the new subscription will kick in after the "current" subscription expires in a 1 years time. Its even more frustrating that we can't speak to a person in support that can assist on the spot.

i signed up for free trail period but was charged from te beginning tried to cancel and stop but the money is just been taking and i cant get it reverse i just want to cancel it and have a refund on all the attach images

I paid for the year, why can't I use all paid features and functions until my end date? had I known they'd be revoked immediately I would've waited.  I feel I'm entitled to the full functions of the app since the app is paid until the end of the year.  Please let me know how I'm thinking is wrong.

Quiero un reembolso ya que se adquirió la anualidad de manera errónea, ya seguí el procedimiento del formulario, ¿Cuánto tiempo tardan en dar respuesta del mismo?