Resuelto

Hello,I am asking for help with a perpetual Adobe Creative Suite 5.5 license (purchased in 2012) that I can no longer activate.I still have:- the original Certificate of Authenticity,- my original serial number,- the original invoice from the reseller,and the software was successfully used in the past.Adobe Support informed me that my reseller “is not on the current list of official distributors”. However, the purchase was made 12 years ago, the reseller no longer exists today, and activation fails only because Adobe’s activation servers for CS products were discontinued.I kindly ask for review from the Licensing Specialist team or for the case to be escalated.This is not a subscription issue – I only need help with activating a legitimate perpetual license that Adobe’s server shutdown rendered inactive.Is it possible to have the serial number checked manually or to receive an offline activation exception?Thank you very much.

Hello! I just had a quick question, I purchased Adobe Illustrator iPad version in September 2025 and I did the yearly subscription. I wanted to upgrade to getting the desktop version which I know costs more but my iPad subscription isn't up until September 2026 and I didn't know if there was any way that I can somehow upgrade to the desktop version and pay the difference without having to pay twice and sort of losing what I already paid for the iPad version. I was having trouble finding some info on it so if anyone has any that would be awesome! Thank you!

Hello Adobe Support Team,I am unable to complete the purchase of a monthly Adobe Firefly subscription due to a payment error.I have attempted to pay using four different bank cards issued by different banks. All payment attempts were declined. I have contacted my bank, and they have confirmed that there are no restrictions, blocks, or issues on their side. The cards are active and allowed for online and international payments.The issue appears to be occurring on the Adobe side, as none of the payment methods are accepted.Please investigate this issue and advise on how it can be resolved. I need to activate the monthly Firefly subscription as part of my current workflow.Thank you for your assistance.

I work for a regional campus for a state university. Our mothership campus created general templates for us to use, but they're not campus-specific, so we're looking into creating our own. I noticed that when they created their templates, a specific user was named as the creator. How can we avoid that? Is there a way to use a group account so that we don't lose the templates after the creator leaves? 

A font of mine is uniwidth/duplexed and keeps its width in inDesign and Dinamo’s Font Gauntlet when changing the weight of the VAR.ttf.In Illustrator however, the text ‘extends’ when adding weight. Visualized: The last letter on a line is standing further right than before. The other way around it also contracts when lowering the weight, obviously. I went on and found the same behavior in other VAR fonts (right in InDesign, wrong in Illustrator), but also ones that don’t have the issue. My Illustrator version is up to date, and the bug was also in the previous version.Please fix this, thank you. Please have a look at that, type designer make uniwidth fonts exactly for the reason that they KEEP their width when changing its weight.Best,Daniel

I received this email: 'Important: Your Behance.net account has been migrated to a Business ID.' I do not want it to be moved to my business account; I want it to remain on my personal account.​When I sign in to Behance with my personal account, I enter a different account. Please return my Behance account to my personal profile, because I have already deleted my business profile.

 I have spent and waisted a lot of money buying and using credits that I can not use the outcome.  I am trying to use the same AI model in Firefly but it keeps replacing the AI model that I am using with a new model.  The generated video clips are 8 seconds long therefore in order to continue the video I have applied everything that has been suggested such as using consistent text prompts, and leverage features like Seed numbers and utilizing Structure Reference (for composition) for consistency; for sequential clips,  I have used the last frame of the previous video as the starting image for the next to maintain flow and style. There should be an option of refusing the generated video if it is not what you wanted.I do not even know how to request credit for all the credits that have been waisted!  Is there a version history? to see the exact settings I used previously?Please 

Hi, all. I'm doing an update soon to include a hotfix that references this JVM flag. I'm not a Java guy, so please excuse the question if it is ridiculous, Everywhere I read about this flag on the Web, the purpose is stated something like this: "...this flag prevents ColdFusion from executing pre-compiled CFML code (Java bytecode) at runtime." This confuses me, because ColdFusion works by executing precompiled Java bytecode at runtime, right? It would be very inefficient if it did not. A Google search for the flag indicates such bytecode is in "older" code, but CF's uses precompilation to this day. I've already installed the hotfix on a dev server and my code still works, even when "save class files" is turned on in the CF admin, so I'm guessing this JVM flag only applies to a different kind of precompiled java bytecode. If so, what kind? How might I determine whether there is any of this Java bytecode present in my (large, inherited) application? Thanks!

 When I use Image Trace in Illustrator, the edges don’t come out clean or accurate. How can I fix this? I want to convert the image into a high-quality vector.    For example, if I show you the issue using a free image, the lines don’t trace cleanly like this. Even when I adjust the sensitivity in the Image Trace panel — like Advanced > Paths or Corners — it still doesn’t come out clean. If there’s another way to get a cleaner result, please let me know.    🙂

in other sisterprojects the font color is blue. For this project it is white. I cannot change it. tried manually, no luck. checked the css, it is determined to be blue.Result is as well in the RH gui as in the chm with wite fontsI cannot attach the source, even renamed. the smartsystem detects a renamed zipfile 🙂thx for the helpOlivier 

Premier ver：25.6.3 イラストサイトから、吹き出しをダウンロードしました。色はベタ塗りの白です。 この吹き出しの中を半透明にして、境界線(フチ)を付けたいです。境界線の透明度は100%。 どうすればいいでしょうか？以前あった「塗りつぶし」エフェクトがあればできると思うですが。 もし、Premierで作るには難しい場合、AfterEffectsでも結構ですので、ご教示いただきたいです。 よろしくお願いします。

Updated IOS to Tahoe 26.1, show icon preview selected in view options - but pdf thumbnail icons only show in Finder when view options set to large icons. I don't want this. I want small icons, but would like to see the PDF thumbnails. I have tried removing adobe and reinstalling, trialling a different user, setting preview as th default (not adobe), rmoved thumbnail cache, etc etc. Nothing seems to work. Please assist. 

Today when I opened Photoshop, I suddenly received a warning message saying that Photoshop could not communicate with Creative Cloud Desktop. Later, I launched Creative Cloud as an administrator, and then I was able to open Photoshop. What happened?

How can I see the different versions of Indesign to be downloaded?

quiero installar indesign 2020 pero solo me deja la ultima version. tendrian el instalador?

I spend sooooo much time trying out fonts and adding new ones and the font menus in ALL of the Adobe products are impossible to navigate with all of the system fonts that show up. They slow me down every single time I need to change the font. There needs to be a simple way to hide all of the Noto and other language fonts that Apple installs (regardless of their necessity). And I've discovered that many of their own fonts conflict with each other. I had to turn off auto-activation, because the apps would launch adobe versions before using my local copies. 

adobecollabsync.exe Crash (access_violation_c0000005_adobecollabsync.exe!unknown)

Generate Firefly Video: An image of a lonely road with a person so small hardly visable seems to not meet User Guidelines. A bug, obviously?

 So, I was trying to add the materials from a 3D model I found. How do I add these matereals to after effects, so it can process that it is a material mesh? I already attempted to add the textures to the timeline, but to no avail. I've looked everywhere, but since it's still so new there aren't any tutorials on it yet. The file that I'm using is a .FBX file.

456 / 5.000 I uploaded a file a few weeks ago that was accepted for stock (vector). However, when I reviewed the listing, I noticed a typo, so I decided to remove the file, correct it, and upload it again. This time, the file was rejected due to "similar content in the collection." I didn't change anything except the title font. Should I wait a while and try re-uploading the file? Why was the same file accepted and rejected?

I want to create acceleration in the pan-zoom in my animated still.  I believe I can use Ease-In Ease Out to do this but am not sure how it works.  Screenshot 1 below shows the playhead midway between two sets of keyframes.  Because the animation is zooming in it appears the motion is slowing down but that's because of the change in the number of pixels being covered as I understand it.  I want a constant "speed" between these 2 sets of keyframes.  The same problem exists for the 2nd 2 sets of keyframes to a lesser extent.  I've attached the rendered file.  Thanks for any help.    

I want to use AG to draw circle like this. How to do this? It does not come.  

인디자인 업데이트 후 오른쪽 메뉴가 고정이 안돼요.예를 들면 오른쪽 색상견본 아이콘을 누르면 확장 되어 팝업이 나오잖아요.2개의 네모에 각가 색을 적용할때 예전에는 팝업이 항상 떠있고 네모를 각각 눌러서 색 변경을 하였는데..업데이트 후에 하나의 네모에 색 적용을 하고,다음 네모를 누르면 색상견본 창이 다시 아이콘으로 돌아갑니다.색 바꿀때 마다 색상 견본 아이콘을 클릭해 줘야해서 너무 불편해요. ㅜ.ㅜ무언가 설정 방법이 있을까요?

I am not able to import the corresponding JPG file when imorting ORF files taken with the HDR1 or HDR2 option on my Olympus OM-D E-M1 Mark 3 camera. The JPG files are copied from camera to disk (windows), but when starting the import, only ORF files are imported, and I can not see any option to include the JPG files in the import dialog. I checked if the JPG file was stacked with the ORf file, but it was not.