Besvarat

학교 플랜으로 가입하면 더 저렴해지는줄 알고 대학교명 입력하고 구매하여 일러스트 그리고 포토샵을 사용한지 3달이 조금 넘었는데요,, 이제 취소하고 싶은데 학교 플랜은 아무리 찾아봐도 플랜 결제 내역에 나오지 않고 제가 가입한 학교 플랜이 있던 기관을 들어간게 아니라 제가 만들어버린 비즈니스 기관에 저 혼자 가입되어 있어서 누군가가 강제로 취소하는것도 불가능합니다... 심지어 그냥 결제가 안되어서 두개의 플랜 (학교 플랜, 거기에 속한 일반 플랜) 두가지가 한사람이 사용하는데ㅠㅜㅜㅜㅜ 4만원씩이나 결제됩니다 ㅠㅜㅜㅜ 그냥 계정 폭파 시켜주샤도 되니까 학교 비즈니스 플랜이랑 개인 플랜좀 취소시켜주세요ㅠㅠㅠ 환불 부탁드립니다

다른 구독을 눌렀다가 잘못 구독을 한 것 같습니다.약 1년간 월간 사용료가 나가고 있었는데 저는 알고 취소하기 전 까지 한번도 이 구독권을 이용한 적이 없습니다. 그리고 구독 취소후에 결재가 두번이나 되었는데 왜 이런건가요? 두번 잘못 결재된 것도 환불해 주세요.1월부터 그동안 카드결재로 나간 Adobe Stock 과Adobe Firefly 구독료를 환불 받고 싶네요이번 7월에 구독 취소하면서 알게 된 이후로 한번도  Adobe Stock 과Adobe Firefly를 이용한 적이 없습니다. 환불 받고 싶습니다. 환불해주세요

환불은 얼마나 걸리는지도 궁금합니다.

08.11에 결제가 되었는데 취소해주세요더 이상 사용하지 않습니다.

귀하의 새 플랜에 대한 결제가 접수되었습니다. 이제 곧 이 플랜을 관리하실 수 있습니다. => 페이지에는 해당 메시지만 뜨고, 프로그램 사용이 안됩니다. 작업이 필요한 상황인데, 맥북 기준 솔루션 제공 부탁드립니다. 

8월 9일 국내 카드이슈로 자동 결제가 안되어서, 8월 11일 다른 카드로 결제 하였으나결제가 안된 것으로 처리되어 결제 취소도 할 수 없고 계속 구독 업데이트 메시지가 뜸니다. 1. 결제카드에서는 (삼성카드) 결제 문자 옴. 어도비에서 결제 확인 하고 싶음2.기존에 받던 대학생 할인이 가능 한지 알고 싶음3.학생할인이 어렵다면 지금. 결제된 구독 사항은 취소 하고 싶음. 

연간결제 변경이 가능한가요?바꾸고 싶은데 계속 이미 플랜 구독중이라고 뜨네요.문의를 넣어야하는지 해지하고 다시 신청해야하는지 모르겠네요.

일러스트 cmyk 작업시보다 pdf 로 내보내기 했을때, 작업 환경보다 색이 많이 탁해지는데,최대한 동일한 톤으로 작업할 수 있는 방법이 있을까요? 포토샵에서 cmyk 이미지를 내보내기하는건 얼추 톤이 비슷한데,유독 일러스트에선 다르네요..매번 pdf로 내보내기하고 톤수정하고를 반복하는게 쉽지 않네요..

I am using Premier Pro version 22.  I have created transcriptions in the Speech to Text function.  But when I try and export the transcript to a .txt file from the pull down menu after pressing the three dots in the upper right of the text box, nothing happens.  I have tried it several times but no success.  None of the functions work on that pull down menu.  I am using an iMAC.  Is there a setting I need to change somewhere else to make this work?

I cleared my cache for After Effects as it was using ~100GB of disk space, and after I did this, most of my fonts are "missing" in Illustrator, but are available to use in Photoshop, InDesing, After Effects and Premiere Pro without any issues. I have had a long chat with ChatGPT and it guided me to many steps, and still nothing worked! Uninstalling and installing the fonts didn't work.Deleting font folders in Mac Library didn't work.Reinstalling the app and restarting the computer didn't work.Deleting caches didn't work.Manually resetting Illustrator app and preferences didn't work. These fonts aren't Adobe fonts, but downloaded from stock sites like Envato which I paid for. Does ayone know how to fix this and get Illustrator to show these fonts? 😞

Is there a way to batch export these layer groups as pngs?I've tried 'Export As' but it trims the images into just what is visible in the group. I want to retain the size of the artboard (1080x1920) and keep the placement of my text where it is.My workaround is creating layer comps and then exporting those as PNGs but it can be tedious to create a multitude of layer comps sometimes.Any suggestions or has someone written a script?   

Recently I have noticed when sending out agreements that although they get delivered to the recipient the copy that goes back to my email address are failing to deliver. Checking the status it just shows "bounced and could not be delivered" in the activity section. My email server has the esign address on the whitelist and I recieve invoices etc from Adobe, appears as though the esign part just fails to be recieved? My email logs show nothing in failed to deliver or marked as spam from adobe, its as if it doesnt even attempt to send the email at all?

Is there a way to drag multiple clips at once into the timeline and have them self organize end-to-end on the timeline according to their consecutively numbered filenames.

I've created a pdf with fillable fields using Acrobat. The person who is filling it out has Reader (which is of course fine for the purpose of typing in the page). BUT when they've completed the fields, how do they save the pdf as a regular, non-fillable pdf? By selecting just "save" or "save as", the fields still remain editable. They also want to print out a copy of this pdf but don't have a home printer so were going to send it to a local print/copy shop - but would rather not send the editable template version (just as a standard pdf instead). Any suggestions welcome

I just downloaded Captivate, so I am on the 12.6 version. When it first opens, the Start Screen seems to be messing up. The menu bar (minimize and close button) is missing from the top screen and I can't drag and move the window around. My co-worker has the 12.4 version and she has the buttons and can move her screen. The attached image is from her computer and I have arrows pointing the area that is missing from mine.

Hi folks Is the above possible? I get that adjustment layers are basically stills and don't have the same properties as clips, but I can't seem to add Keyframes to properties programmatically.Seems to be an issue with finding the timecode or frame to add the keyframes to. It seems to adjust the value of the first frame over and over but not add a Keyframe. Works fine on clips.Thanks   

Today while edit, suddenly my tools menu changed and quick action introduction. I try and want to export to devices, but failed. I loaded again and then LR self restart (I used ipad) afterwards this new feature Quick Action disappears. Back to old layout menu. I uninstall and reinstall but its not work, I enjoy the Nu features but gone. Why? 

How to SIMPLY change default "save as" in the drop down "save as" menu to the last file type saved?I'm asking this question seeking a simple solution, not a complicated "export file to this or that" or other such time-consuming processes... The problem is as follows: In PS "Save As" will always default to the last saved option file type EXCEPT "JPG." Why?   For example, if you saved something once as say, a "PSD" file, the next time you do "Save As" it gives you "PSD" as the default option to save in the drop down "Save As" menu; it will continue to offer you "PSD" as your first choice the next time you "Save As" unless you then save a file as, say, a "PNG" for example.  Then the next time you "Save As" the default option will be "PNG." (not PSD.) And so on and so for for any kind of file type EXCEPT JPG.  It NEVER brings up "JPG" as a default option, even if the last time you saved it as a "JPG." You could save 100 files in a row as "JPG" but PS will

I have Creative Cloud Pro, all apps, Windows 11, latest versions/updates all apps.  Every few days over the last 3 - 4 weeks when I click on Creative Cloud, under Photoshop the button has 'Install'.  For the past year I've been using the beta version most of the time. I have my account set to auto-update all apps, but I do go to the Creative Cloud home page each day to open apps just to make sure there aren't any updates lingering that auto-update missed.  When I see the 'install' button under Photoshop I click it, it quickly installs without any problem. I open it and use it for a while, and it's stable with no error messages. Any ideas why this happens?  Thanks in advance for your help. 

Why are so many choices grayed out in my cc 2018 Photoshop?How do I paste text from another program?2018 worked fine a few weeks ago why the changes

Since last PS update, it takes literally 3 minutes to open a jpeg or png file from inside InDesign or an attachment in Outlook. Any help with this?  My system is completely updated

Dear Community, I'm hoping there's a solution to this one within Indesign. I have multiple different sized rectangle picture boxes (objects) on a page and need to resize them all at the same time by adding 6 mm to the height and 6 mm to the width of each. Essentially I have a page of many picture boxes of different sizes which I can add crop marks via the script, offset 3 mm from the object. I then need to add 3 mm around all images. And then I can fit content to frame all at the same time. This will then quickly give me images on the page with crop marks and bleed for multiple sized objects on a page ready for printing on large boards, and then images are trimmed down from the one sheet. I'm trying to avoid manually adding the 3 mm to each of the different sized boxes which I have about 150 images. RegardsSimon

HiI am using windows and Premier Pro CC.  I have imported jpeg still shots files from InDesign into my project and also have video clips from my smart phone and a video camera. I have to submit my video as an MPEG4 format but it seems to only allow me to export as a 3gp file.  Help please? Deadline is fast approaching!!

Sehr geehrtes Adobe-Team,ich habe ein sehr wichtige Frage bezüglich der erworbenen Lizenzen.Über ein separaten Account haben wir ein Abo mit dem wir ca. 750 Bilder im Monat lizenzieren können.Die gekauften/lizenzierten Bilder verwenden wir für die Erstellung von Kundenwebseiten. Hauptsächlich kaufen wir die Bilder mit der Standardlizenz, da wir die Bilder nur auf Internetseiten einsetzen (Editiorial und Premium verwenden wir nicht). Laut AGB und Lizenzvereinbarungen dürfen wir die Bilder ja auch im Kundenauftrag kaufen und für die Internetseiten nutzen.Jetzt kommt es leider vermehrt vor, dass unsere Kunden Abmahnungen bekommen, da Sie angeblich keine Lizenz besitzen(wir stehen als Firma auch Impressum, für die Erstellung der Webseite).Wie können wir unseren Kunden als Beweis, den Lizenznachweis zu kommen lassen? In den Rechnung ist keine Auflistung der erworbenen Bilder. Unter dem Bereich Gekaufte Dateien, habe ich meine Auflistung, aber kann daraus auch nichts für den Kunden exportier

i was another account after creating this account when i check. now i delete my previous account {[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]}.now i want to use this account only {[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]} . Please approve my account and solve my contributor multiple account issue.