Solved

I want to change the info for the bills. Currently billings are on my name but i want to get bills on my company name. But i didn’t see any option for updating or changing the info for the bills on the account settings. How can i do that?

Hi, I recently started having issues with printing pdfs on A3 paper. Whenever I select the A3 paper size, the printer actually prints in A4, hence cutting out half the document. Printing a pdf from say Chrome works totally fine…Any idea on how to fix this? Many thanks!  

i thought i turned off renewal for my creative cloud subscription that i bought a year ago, on august 26th 2025. it renewed a few days ago, august 26 2026 and i immediately cancelled it. will an automatic refund be made? I cannot afford the price this year.please help, i do not know what to do. I read that if its cancelled within 14 days it will refund but will that work here as well? thanksMellie

I have in this account a company profile wicha has a PRO subscription, but when I use de Adobe app it seems it has any subscription at all, it offers me to start a free trial even though I´m logged in the desktop app with my acount 

I have been using Premiere Rush for converting audio tapes from mp3 to mp4 to upload.I have not finished the project and just went to open it and it is gone from my apps.I asked the virtual helper but it kept linking me to Premiere, Rush appears to have disappeared completely. I know it is being discontinued and had posted previously about this so please do not post links to tutorials for Premiere as I neither want nor need it.The only thing I have changed at this end was my subscription from monthly to annual and in doing so Rush appears to have been removed. I have been a subscriber for about twenty years.To cut a long story short where on earth is it, are you hiding it?

I can't import photos - every time I get the message: An unknown error occurred.https://opall.pl/public/a.png 

I just recently dumped 40k un-sorted images into Lightroom. It would make it a lot easier to sort them if I had the ability to make images hide from all photos when added to an album. 

I am having a flag printed and the company requires a .jpg or .png image that is exactly 18600x11400. When I go to export the image, photoshop changes the image size to 12648x7752 and will automatically revert back to that anytime that I attempt to increase the size. I've searched all over and can't find a solution. Any recommendations?

Hi There Please do not Discontinue until 4040 I need to use to edit my videos in 2031-2033 and in the future would like to discontinue later in 4040 Thank You Kevin 

Mis imágenes cambian de densidad mientras trabajo y después vuelven a la densidad original. Como solucionarlo ?

I just closed my mac without turning it off, and when i opened it the next day, i could not do anything on my document. I can open new documents, but all menus are gray, like there is an opened window that does not exist. Also, i cannot quit indeisng, nor click on "about indesign".... I triesd to delete preferences, caches, et reinstall it, nothing has worked... 

Hi, I'm on iOS 18.4.1 and premiere rush just won't load. I tried uninstalling, singing out and changing network, nothing help. I didn't have any issues before. If I try to select videos for editing, it won't let me create the project. Any tips please?

Bom dia,  usei o Premiere Rush versao desktop com preset exportacao em 4K mas o youtube nao reconhece o video como 4K, apenas HD.Fiz diversos videos utilizando como base arquivos com dimensoes de 3240 x 5760 pixels, configurei como 16:9 em modo vertical.  Tudo ocorre sem problemas ate a exportacao. Nesse ponto escolho o preset YT 4K , o video eh exportado sem problemas. A questao eh que ao fazer upload para o youtube ele nao reconhece o video como 4K.Acredito que as dimensoes do video exportado estao fora dos padroes para 4K  ja que o video exportado tem 1296 x 2304 pixels enquanto outros videos feitos em outro software tem 2160 x 3840 pixels e estes sao reconhecidos como 4K.O software nao me permite editar os presets para colocar outra resolucao manualmente.

Hi, I've been creating 1080p videos on mobile in Rush and exporting, but my latest video, on export, has stuttering lagging video for the last 5 minutes. Haven't encountered this issue before. Videos are simple single source (GoPro 9 @1080p 25fps) edits with two tracks max video, a couple of basic titles, and music. Latest video is 20:26 duration, stuttering consistently starts around 15min. No issues with playback in the editorO/S is Android 11Samsung Galaxy S20FE SM-G780G/DSWith 500GB MicroSD expansion Previous longest video was 14:44 Is it just a performance limit on my hardware and/or app? Thanks! Andrew

With an active Creative Cloud plan, installed the new Premiere for mobile apps on ipad and iphone both on most recent IOS. Despite being signed in on both apps I can’t access premium features.Have spoken to support and have an open case yet troubleshooting hasn’t as yet fixed the issue.Has anyone else experienced this issue?

Good day I am new to premier rush - how do I prevent a video ending with a black frame. I have added a company logo at the end of the video and it should end with the logo, but it ends with a black frame Regards,Simone

Hi, How to change background software

After I import a video on rush, audio is not working with video preview. If I export video has sound, but audio is crusial when cutting and editing video. This proplem accures in Ipad version

When changing the time on a clip why does Rush always lock up and have to be restarted on iPhone 16 Pro Max?

Hi.I've just completed my first small project in Premiere Rush, and need to export/share to my PC.When it comes to  Rendering , it part does it then an error comes up saying I need HEVC codec which is included with paid subscription.How do I access this and get Rush to save my project? I've looked up "help", but the only thing I can find is where to buy it, which I shouldn't have to because of my subscription?I also can't find where to contact Adobe help direct.Any ideas please?Cheers.Steve. 

I edited a 40 second clip on the mobile app (using a brand new Samsung galaxy and latest version of the app) and every time the export reaches 40%, it crashes and causes my phone to reboot. There are no graphics or effects applied. I have no other apps running and also have more than enough storage on my phone. I even tried a smaller 10 second sequence and it does the same. I can only seem to export one clip at a time, which defeats the purpose of editing a sequence. Please help. 

グラフィックが追加出来ない

This appears to be a common bug with the software.IPAD OS 18.5to reporduce:1. Create new project2. Add a video clip3. Choose Graphics 4. Tap Add Graphic5 Tap title6 tap add7 be amazed as swirling circle appears and nothing happens

Why am I not able to sign into YouTube and upload? 😭

Hallo ich habe ein Problem, kann keine einzige Vorlagen aus dem Bereich Grafik in das Video importieren bekomme immer diese Meldung (siehe Anhang Bild). Wer kann mir da helfen?