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I see desktop version on YouTube but how do I save a graphic template after modifying to be reused on other projects? I see alot on desktop version but nothing on how to do it with mobile version. Thanks 

I am making text-based videos using PowerPoint exported video (with animation) and my voice recording. I basically only use the split function in Premiere Rush to match the timing between my voice and the animation. The preview from the edit screen looks perfect, but after exporting it to an MP4 file, some of the transitions are jerking at a weird spot. Like the one in the screenshot below. Also, see the full video attached. 

I just got charged IDR 469000 for one year subscription to Adobe Acrobat Reader as I forgot to cancel my trial subscription. I have cancelled the subscription, and now I need to get my subscription refunded as it still below 14 days since my card got charged. Please let me know how to get my refund. Thanks 

When going to export my video to my computer, I get this error message about the HEVC codec. I was informed by an Adobe employee that Premiere Rush is free. Additionally, I never received this message any of the times when I had an active Adobe plan. 

I cannot pay for this because I forgot to cancel the trial and have not used the software at all. I refuse to update my payment details. Please escalate this to a supervisor if needed, waive the outstanding balance to zero, cancel my subscription immediately, and delete my credit card from your system. I want this resolved today.

Everytime I export a file, the final video glitches and becomes choppy. It's so frustrating. Maybe 1 out of every 20 export actually comes out good. The rest of the time it's a nightmare. It typically takes me about an hour to finally get a project exported without the glitching. Why am I paying for this?

I am a youtuber and i am having an issue recently where i am trying to combine 2 videos and they are not going to youtibe properly. Does anyone know what the fix is?

I previously had an educational Creative Cloud subscription using my university email. I graduated recently, so my educational email was deactivated. Now whenever I try to log in to my Adobe account, it sends a verification code to that email. The email is deactivated, so I am unable to receive the OTP verification. There is no option to receive a code via text. This means I am cannot use any of the applications I am paying for. I just spent half a day on the phone with Adobe customer support trying to change the email associated with the account. This is not possible without having access to the current email and providing a OTP. I am also unable to cancel the monthly subscription without access to the account. So…. it feels like I’m being held hostage, I can’t use the services I’m paying for and I’m not allowed to stop paying for it. My next step is to contact my bank and cancel the direct debit. I have just had to start a new plan because I need to use Photoshop today, so I’m curren

Pedido de reembolso 

Bonjour, deuxième fois que j'ai ce soucis "impossible d'ouvrir l'application "adobe photoshop 2026", car elle est peut-être endommagée ou incomplète" Je ne peux rien faire d'autre que de ré-installer PS, ça marche, mais ça arrive trop souvent, je perds une demie journée à chaque fois à refaire mon setting.

Hi Community, It would be really helpful if Adobe would integrate an automatic starting 'timer function' to every design i'm working on in InDesign/Illustrator etc. This way, I can easily track my hours and share them with my client.  My feature request: An automatic timer that starts automatically every time the document is opened - with an easy export function that exports date/hours/minutes to a .txt file - Actual working time (based on cursor movement)- Idle time (file open but no movement from cursor) BR Dennis

I uploaded a .png, and it does not fill the canvas. The canvas shows in the aspect of the image, but the image itself is scaled ±50% horizontally.the image in PhotoshopThe image uploaded in Firefly.adobe.com

I am having serious trouble running Lightroom Classic on a Windows II PC laptop. Its GPU is an NVIDIA GeForce RTX 3070 Laptop GPU. Is it possible this GPU will not support the latest versions of Lightroom Classic?Principally, LrC will begin to run slow or stutter after anything other than simple LrC operations. Start using masks, or for example ask LrC to generate Landscape masks, and sometimes LrC will even crash the computer. Now I can always go back to the old way of working, when I used LrC as a raw image prep for detailsed work in Photoshop, but if I could get LrC to run the way instructors say it should run, I’d be delighted. 

Hi,I’m currently creating a poster for a client but now the linked images don’t display correctly in ‘High quality display’ mode. See attached images showing the difference between ‘High Quality’ and ‘Typical’ modes.The GPU setting is on and this happens on my home Mac and work Mac, and not just when using this particular file.I’m wondering if it’s a Mac OS issue as it’s a relatively new problem.Any help would be really appreciated.CheersSteve

Sometime in the past couple months the Fill & Sign text color changed to white...which makes it useless for filling in forms on white background. I've searched the community and everything says the color of the Fill & Sign font cannot be changed.I had to uninstall version 2019.021.20061 and reinstall an older version (.20058) to be able to use Fill & Sign again.Anybody else? Since I didn't find any Community topics where someone else mentioned it, maybe it was just a quirk of my PC/system or a bad install. Certainly it could not have been intended...Thanks

Moin; mein Kunde und ich nutzen seit vielen Jahren den Incopy/Indesign-Austausch. Seit ein paar Tagen habe ich das Problem, dass sich die erste Spaltenbreite der vorhandenen Tabellen ändert, sobald die .icma-Datei in incopy geöffnet wird. Die Spaltenbreiten sind in Indesign fest definiert (erste Spalte 21,8 mm) - nach dem Öffnen in Incopy ist sie nur noch 14,111 mm breit. Manchmal (aber nicht immer) wird die falsche Spaltenbreite auch ins Indesign-Dokument übernommen, sobald die Aufgaben aktualisiert sind. Dadurch zerschießt sich unser komplettes Layout

Fixed

Hi there,I have a problem with my After Effects project. Whenever I move forward or back in the timeline, this error message comes up. I can not work properly on the file anymore, but I urgently need to export some plexus effects as SVGs and work in it. Can someone help me how to fix the mistake?Regards Stephan

(InDesign 21.5.1, Windows 11 Pro)There have been (are) several problems with InDesign’s Undo feature, to which a new one (as far as I know) can be added: when you Save As a document, the undo stack is no longer removed. This is a problem because over time, a document’s size can increase enormously. Reported here:https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/51605780--save-as-doesn-t-clear-the-undo-stack

I just updated my Mac to the latest operating system, and the premier rush project I was working on appears in “projects” as a thumbnail, but nothing happens when I click it.  all other projects open as normal.  I also tried to open it in Premier Pro, but the same thing happens.  others open, but this one does not, although there is a thumbnail.  its a rather long video with a lot of editing hours, would love not to lose it!

This is a fun new little problem.I'm having to re-analyze every clip that already has warp stabilizer on it.  When I do, there's about a 50% chance that the last frame of the clip on the timeline will just be black. Also, If I try to export, it will error out.I've taken WS off the clip and re-analyzed with the same result.  If I slide the clip down a frame or 2 and re-anazlyze, same result.The only thing that fixes it is if I just cut that last frame out after it's analyzed.Been doing it for about a month now. 

yeah so i have my file opened and layers panel is there but the layers dont shownot on my second monitor or anything

I need to convert files from PNG to PDF with Adobe Acrobat but it requires a monthly subscription to do so. My images sizes vary from 25 to 40MB. Other online tools have a smaller file upload size of 20MB max.  Is this a must to have a paid Acrobat subscription? 

I want to change the info for the bills. Currently billings are on my name but i want to get bills on my company name. But i didn’t see any option for updating or changing the info for the bills on the account settings. How can i do that?

Hi, I recently started having issues with printing pdfs on A3 paper. Whenever I select the A3 paper size, the printer actually prints in A4, hence cutting out half the document. Printing a pdf from say Chrome works totally fine…Any idea on how to fix this? Many thanks!