Account, Payment, & Plan

I just cancelled my Adobe Pro plan which was around 32€ but there is still a regular amount of 19,99€ taken from my account. I checked my products and plans and have no active access to anything. I also checked Apple Subscriptions , nothing there. Any ideas of where this charge comes from and how to stop it?  

EH QUERIDO TERMINAR MI PLAN DONDE TENGO ACCESO A TODAS LAS FUNCIONES PERO ME DICE QUE SE ME COBRARÁ SI CANCELO,ANTES DE TIEMPO COMO UNA PENALIZACIÓN, ALGUIEN SABE SI DEPUES DE QUE SE ME HAGA EL COBRO EL PRÓXIMO MES  YA NO ME HAGAN ESE CARGO, YA NO QUIERO SEGUIR PAGANDO AYUDA!!!!!!!    

I really want to buy a copy of Illustrator becuase I have seen it to be an incredibly useful tool for work I do, however I want to buy a copy and own it forever, and not pay a CC subscription? I'm a student with a very limited income and so paying the subscription (even with student discounts) is not the path I want to take. Is there a way for me to do this? (Same applies with Photoshop and Premiere)Thanks

Hi, I have a billing issue with my Adobe subscription. I was charged for this month's payment, but my plan is not updating, and I still see a "billing issue" notification in my account. The payment was successfully deducted from my bank, so I don’t understand why my subscription is not active.I have already checked my payment details, and everything seems correct. I also tried logging out and back into my account, but the issue persists. The chat support is not showing up for me. I can´t find any type of direct contact please i need help!!!!!!!!!!!!!!!!!!!!!!!!!!!How can I fix this issue and activate my subscription? Any help would be greatly appreciated!

I tried looking at my chat history with customer support, but I was told that only support staff can see chat history from previous service cases. Is that accurate? I'm not doubting that I may have been wrong about something I was told, but I would still like to be able to look back and be sure. I pulled up my past service chats, and there is a line that says chat history, but nothing is there.

 Hello,I recently received a new Substance 3D promo code through the Fab marketplace as a reward for using it. However, when I try to redeem it on Adobe’s redemption page (https://redeem.adobe.com), I receive an error stating that the code cannot be activated.Context:Previously, I participated in the Titan Challenge by Epic Games and received a different Substance 3D promo code, which has already expired.The new code is from an entirely separate promotion (Fab marketplace reward), so it should not be affected by my past redemption.Epic Games states that the new code is valid until May 31, 2025, meaning it should still work.I have not redeemed multiple codes—each code was from a separate promotion.What I've Tried:Attempted to redeem the code on Adobe’s website but received an error message preventing activation.Contacted Adobe Support, and they confirmed that the code has not been redeemed yet but could not resolve the issue.Adobe Support redirected me to Epic Games, claiming they

2024 received Dell computer with purchased bundle installed and now windows 11 reinstall is required and I need Adobe apps reloaded. Opened my account and found one registration key only for Photoshop and nothing for Premier elements. Both were installed and used in 2024 and both are visible on my desktop. Should there be 2 registration keys or only 1 for the bundle? If 2 keys how do I go about getting my other registration key since its not showing up under my Adobe account?

SITUAÇÃO SEMELHANTEFiz uma avaliação gratuita da Creative Cloud da Adobe, que, segundo a mensagem recebida, teria duração de sete dias e se encerraria. No entanto, não gostei dos produtos e achei um desperdício oferecer um pacote com tantos programas para quem, como eu, utiliza apenas o Illustrator e o Photoshop.Ao tentar cancelar hoje, dentro do período de avaliação, descobri que o pacote já havia sido faturado, impossibilitando o cancelamento. O suporte da Adobe não oferece esclarecimentos além da informação genérica de que a cobrança ocorre ao fim da avaliação. No entanto, no meu caso, a Adobe me cobrou antes do prazo final e ainda bloqueou a opção de cancelamento pelo painel do Adobe ID.

I accidentally forgot to cancel my Creative Cloud All Apps 100GB subscription before it was charged. After realizing it, I canceled the subscription, and the cancellation was within 14 days of the charge date.Will I be eligible for a refund in this case? I appreciate any help or guidance. Thank you!

Dear Team, I hope this message finds you well.  I recently paid 1700 rupees for access to your premium version, but unfortunately, I am unable to access it after completing my payment.  Could you please check this issue and resolve it at your earliest convenience?  Thank you for your assistance. Best regards,Abhijit koley  

Fiz subscrição à adobe com um 2º email mas meses depois estou a receber notificações da 1ª conta por me conseguirem ir lá buscar o dinheiro. E a Adobe não me deixa cancelar a 1ª conta. Como faço? Queria contactar o suporte mas o site não tem qualquer informação de onde posso ligar. À meses atrás cheguei a falar com alguém da Adobe que me tinha ligado mas nunca mais fizeram chamadas. Dei o meu número ao assistente AI online da Adobe e o que me ligou foi um atendedor automático que me deixou em espera durante 10 minutos até desligarem na cara. Esse número aparentemente nem é acessível para lhe ligar de volta.Mais uma vez... como contacto o apoio ao Cliente da Adobe em Portugal?

i am from turkey. Transactions do not go to the bank. And when you contact support they say contact your bank. My father works in the bank and no transactions come to the bank. I also tried this process on another computer and with someone else's cards. 6 of us wanted to buy it but we can't, we all experienced the same problem.  Support does not help in this regard and there is no transaction made to the bank. Why people in turkey cannot buy premiere pro ?

experiencing an issue with Adobe's invoice and billing history page. The error message states, "Unable to load data," which could be caused by several factors. 

I no longer need Lightroom butwhenI go to "Cancel Plan" the page doesn't open, just sits there with the revolving circle. Adobe has the worst Customer service and support ever. There is no support chat, no email account dept, no phone number other than the main offices, whch close in evenings and weekends of course.

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There exists a website purporting to sell a lifetime license to the full suite of current Adobe desktop applications including PhotoShop and Lightroom CC for $89.99.  This seems far too good to be true - what is the deal here? [Bogus seller's site removed by moderator. There is no such thing as a 'lifetime license' for subscription software. Buyers beware.]    

I am in desperate need of help. For the past 2+ years, 1 have been getting charged monthly for an Adobe service I don't even have access to.Each month, my checking account gets charged $21.61, without fail. Unfortunately, I have no idea what Adobe account of mine is charging me. I've logged in using every email address I have and all of the accounts say there are no active subscriptions. I'm worried that the account being charged may have been one with my old college or work email that I no longer have access to.And, unfortunately, you need to be able to access your email when you try to log in (they send you a code via email).I have tried emailing Adobe Support so many times about this and have never had a response. I've begged my bank (Wells Fargo) to put a stop to Adobe from pulling money from my account and they've told me l need to cancel it through Adobe, not them.

I have same issue, after 7 days! they should automatically suspended the subscription, rather than they continue to let you pay without informing us, and the problem is, i cannot manage my plan they want me to pay the remaining bills, which is i dont have any idea! please any advice! they must change the process regarding this. 

It's terrible, I came to cancel my 7 days free trial on Thursday 20 afternoon because it started on Tuesday 13 evening so technically it's not even 7 days yet but unfortunately it's impossible to not be charged and I'm I'm signed up to the monthly subscription with monthly pay. I already have received the message "Your payment is due".I didn't even knew I also signed to "Adobe Stock" and as well as I have not used the product since the subscription. I'm currently not AT ALL in a financial position to pay, I'm a student I struggle very much,  so I really hope to get both of my subscriptions cancelled with no fees, honestly to pay 68+ now would be terrible I'm considering ending it.

Goedenavond! Op 14 Juni heb ik op advies een proefabonnement aangevraagd om alleen iemand te helpen een bestand om te zetten met een transparante achtergrond.(niet heel handig als je het programma niet kent...)Deze heb ik 100% zeker binnen de periode opgezegd.Ik heb het programma ook niet meer gebruikt en er niet meer naar omgekeken.Totdat ik vandaag 2 afschrijvingen bij de bank zag.In de periode na het opzeggen heb ik heel mijn mailbox opgeschoond, dus bewijs heb ik niet.Maar ik heb toen een reden ingevuld voor opzegging en alle stappen doorlopen.Ik dacht, ik neem de afgeschreven  €50 wel voor lief, wellicht is het niet goed gegaan....zonde maar niks aan te doen.Nu zie ik dat het me nog eens €120,- extra kost als ik het abonnement stop zet.De tranen staan in mn ogen.... ik kan het geld op dit moment niet eens missen.Klopt dit wel??Ik heb geprobeerd contact te zoeken met een Nederlandse klantenservice, maar dat schijnt lastig te zijn....Is er iemand die me hier alsjeblieft me

Dear Adobe Support,I am currently subscribed to Adobe’s services, but the monthly fee has become financially challenging for me. I rely on Adobe programs for my work and studies, and I wanted to ask if there are any discount options or alternative plans that could help reduce my subscription cost.I would greatly appreciate any assistance you can provide. Thank you for your time and support.

Hi! I've cancelled the Adobe plans but didn't got my refund.I can't afford the adobe plans, I just want to checkout the Photoshop generative fill. I've used the 7 days free trail but used the Photoshop just two days and then uninstall the software. But the amount deducted from my debit card. At same day search about it and then came to know that I should have to cancel the plan so cancelled. But didn't got my refund.Kindly! Solve my issue.

This is a scam, adobe does not show you clearly that there is a free cancelation policy within 14 days when i purchased it. When I committed my first payment, it says I was free to cancel at anytime. So I decide to try it for a month, but when I want to cancel it, it required $146 of fee. So please review the policies before you purchase!!

merhabalar, hesabımda bulunan kredi kartı bilgilerimi silmek istiyorum yardımcı olur musunuz?

I bought LR 1TB from the Mac store and paid monthly through them. I would now like to purchase the Photography Plan which the Mac store does not have. So, I canceled my subscription, went on the adobe website but it wouldn't let me purchase it. Said I already have Lightroom installed. I believe this is because although I ended my subscription, it still runs until the end of the month. Tried chatting with customer service which was no help. I'm also worried about my photos transferring over from the apple based subscription to the adobe one when I finally do get this straightened out. Anyone else go through this?