Account, Payment, & Plan

Hi, I missed the subscription renewal and today I was charged a larger amount - 80 euros instead of 36 euros. Is it still possible to cancel the subscription?

I feel cheated of £29.96.Is Adobe so skint they are resorting to thieving?

I bought the student plan just now and paid through UPI and the autopay started and the money also got deducted but my plan didn’t got active

I tried the free trial. But cancel my free trial within 1 day. I have never used a free trial before. Now according to the account info, it says I will be charged. How to stop this? Since I only used the free trial and cancelled it within 1 day. And I have never used it before.

Cobraram assinatura do Adobe Reader IA após o teste, sem meu aviso ou uso. Ao cancelar no mesmo dia, querem cobrar taxa de R$32,20. Não fui consultada sobre a renovação. Como ficam meus direitos de arrependimento e informação pelo CDC?

After cancelling my subscription, I still have a few questions that can only be resolved by a human support agent. However, the support bot won't let me contact a human because I no longer have an active subscription.I also haven't been able to reach Adobe by phone. The phone numbers listed on the website either don't work or don't appear to be available from my country.Could you please let me know how I can contact someone privately regarding my case?

sigo los pasos indicados y en planes dice NO ES POSIBLE CARGAR LOS DATOS, INTENTE MAS TARDE.  ya nose de que manera dar de baja el servicio. me pueden ayudar por favor

I am absolutely furious with Adobe and urgently need someone to help me cancel my subscription before I am charged €35 tomorrow.I signed up for a free trial and, when I went to cancel it, Adobe offered me the option to extend the trial by 7 days. I accepted the 7-day extension.Now I am trying to cancel before the trial ends and there is NO option to cancel my plan anywhere on my Adobe account/platform.I have tried to contact Adobe through online chat and phone number and cannot get through to anyone. This is completely unacceptable. I am formally stating here, BEFORE the trial ends and BEFORE the €35 charge is taken, that I want this subscription CANCELLED IMMEDIATELY.I do not authorise the €35 subscription charge. I have made repeated attempts to cancel and Adobe's platform is not providing me with the option to do so, and I cannot reach customer support.Adobe Support — please cancel my subscription immediately and confirm in writing that I will not be charged.Also it is unacceptable

Dear Adobe.com! My 12-year-old child accidentally subscribed to Adobe Reader without my knowledge and permission.We have already been charged 25.39 EUR twice (totaling 50.78 EUR) on this account (username: tamas). The service has not been used at all. Since this was an unauthorized purchase made by a minor under the age of consent, I strictly request: The immediate cancellation of this subscription without any termination fees. A full refund of the two charges (50.78 EUR). Thank you for your prompt assistance and cooperation.Best regards, 

Cancelei já uma vez e nada de cobrarem o valor ..  fiz reclamação no reclame aqui e não obtive nenhum suporte.... infelizmente não recomendo esse aplicativo, usei somente uma vez e estou sendo cobrada todo mês.  Preciso do reembolso 

My son has accidentally signed up for a one-year contract for After Effects. He is 15 years old. How do Adobe control purchases by minors? Could we have prevented this? He has a debit card with a small amount on it for direct purchases but how is it possible that he signed up for a one-year subscription?

when i try to cancel my subscription it goes into a infinite loading screen and I can’t continue and finalize my cancelation I want to cancel my adobe creative cloud and get refunded this months payment

ฉันต้องการยกเลิก Acrocat Standart DC แต่ไม่สามารถทำได้ เนื่องจากฉันใช้ Acrobat Proแล้ว

Buonasera.Avevo iniziato un periodo di prova gratuita di Adobe Acrobat, ma ho interrotto la prova due giorni prima del termine della prova stessa. Oltretutto, non ho mai utilizzato Adobe Acrobat dopo aver posto il termine al periodo di prova gratuito.Nonostante ciò, mi è stata ingiustamente addebitata sulla mia carta prepagata una spesa di 36,59 € nel mese di marzo e una spesa di 36,59 € nel mese di aprile, per un totale di 73,18 €. Inoltre, ho letto che è previsto che mi verranno addebitati ulteriori 36,59 € nel mese di maggio. Pertanto, vi chiedo il rimborso dei 73,18 € ingiustamente versati e di annullare ogni addebito futuro.Cordiali saluti, Andrea Alfieri

I’ve had this random monthly charge from adobe. I had no accounts before making this one to pose this issue yet this charge keeps coming out. I checked the charge look up tool and nothing so now I’m here. Adobe is a giant scam.

Hi,I recently tried Adobe acrobat the paid version. It was frfee for a week so i decided i would try it and cancel it aftewards. Now that i want to cancel, i cant get acces to “my plans” tab. Nothing is showing up and i’m unable to pick a different plan, or cancel my subscription. I’ve gone through countless of forums and tried 4 different browser and 3 devices. Nothing. Can someone help me?  Never buying anything from adobe again.. 

Hello everyone, I bought the original full version of Photoshop CS6 v13 for over PLN 2,000 a few years ago, bought on an invoice for my small company, currently Photoshop is activated on 1 laptop with Core I5 ​​4th gen. with Win8.1 and I have a used new laptop with I5 8th gen. win10 I want to install CS6 on a new laptop so I can continue working, but unfortunately, neither the installation by entering my product key directly, where it also appears as active and registered in my Adobe account, nor the offline installation option works :( After generating the request code, after installing CS6, when I go to the page where I enter the request code, then my product key, and the response code should be generated, the entire Adobe system says my key has been invalidated :((( It looks terrible and I feel totally cheated because I spent a lot of money :( And they're telling me the key has been invalidated, even though it works on my old PS6 laptop, and I hope no one from Adobe disables it beca

I am having the same issue. Adobe support is not helpful at all. Just like the person who answered with a bunch of links for you to try and figure out yourself they are all links for the desktop version. Adobe support kept giving me steps to do that were impossible on the ipad. They act like you are the problem while the dip in your pocket for the monthly fees. 

I'm having the same issue - “Please try again or contact support if the issue continues.624309374B490C20992016B61784019406526”  And then the chat bot freezes when I attempt to use it.  I’ve tried using my mobile as well as desktop, how is this solved? 

sorry but customer support kept bugging the payment was made today and i would like a cancellation and a full refund

I had to use Adobe InDesign for a university assignment but didn’t have the funds, so I opted to try the 7 day free trial. Unfortunately, due to the last weeks of the semester being too hectic i completely forgot to cancel the trial within the week so that i didn’t get charged. Right now the plan section on my account doesn’t let me cancel the trial due to insufficient funds and I’ve already emailed adobe support but have had no response. I understand that there is a 14 day grace period to cancel without getting charged, my trial ended on the 9th of July so I do still have time to cancel before I’m charged, right? Please help Sincerely, a broke university student

Me ofrecieron una version de prueba gratuita por 7 dias y la cancelé inmediatamente, dos semanas despues me están cobrando un cargo, yo no autoricé eso, ya cancelé de nuevo una suscripcion de IA que ni sabia que tenia y ahora solo quiero remover mi método de pago, estoy muy incómoda

Hello Adobe community.I'm writing to share a very stressful situation I'm experiencing with Adobe.This past weekend I woke up to a message that Adobe had charged me 5 times the price of my Student plan. The price I pay for the student plan is $15 USD (or 80 BRL), and Adobe arbitrarily decided to charge $80 USD, more than 5 times the original price.When I requested a refund for this exorbitant charge, Adobe support simply refused. This is ridiculous.I'd like to know if anyone else has ever had this bad experience with Adobe. And what to do?PS: I've been an Adobe subscriber for years and never thought this would happen!

I got the free trial and I canceled when I realized it wont do what I need it to, can you please issue me the full refund of $37.08

Hi everyone,My Adobe Creative Cloud annual plan (paid monthly) renewed on July 13, 2026. When I try to cancel, Adobe shows an early cancellation fee of ₹8,339.65.I have a few questions:Is there any way to cancel without paying this fee? If I change my payment card or remove my current card, will that avoid the cancellation fee? Has anyone successfully had the fee waived by contacting Adobe Support?I'd appreciate any advice or experiences. Thank you!