Questions

I has asked asked to attach the final audit trail to the signed document, but I can only find a way to download the audit report as a separate file. I tried combining them, but since it is a digitally signed file it is protected from changes. How can I download the signed document with the attached audit report? Thanks for your help!

I am currently updating my org’s DR plan, and as part of that I need to find out RTO and RPO timescales for our SaaS providers. If adobe had a data loss incident, what would the RPO and RTO times be?

When recipients sign and send the completed document back, I do not receive an email notification. I have checked with fellow co-workers and the same issue is occurring with them. We receive some notifications but not all notifications. No rules setup in Outlook, Spam folders have no emails. No changes have been made by I.T to block Adobe emails, hence why we receive some email but not all. We use Adobe Sign online so there are no updates to perform. Email notifications are enabled in Adobe Sign.Are there any fixes or steps we can take to resolve this issue?

Starting yesterday, I have not been receiving email notifications that documents have been sent for signature or signed by those outside our company. When checking document progress, it shows a document has been signed by someone outside our company, but the activity section shows "Email sent to [name] [email] bounced and could not be delivered."   Any ideas why this is happening?  and what is the solution? I've seen posts about this, but no solution has been posted. Thank you.

Whenever i try to initiate an Adobe Sign Process out of the app i get this error with the title“There are actions needed”and the description“You can't request e-signings with the User Profile anymore that is connected to <my main account address>. Please ask an administrator or sign in again to gain access again.” but i can’t find any option to do so? If i access Adobe Acrobat Sign using the browser it works fine, but this is not a sustainable workflow for me.Screenshot attached. 

Hi, I have an Adobe Pro license under my companys business account. When I send a PDF out to E-sign both me and the person I'm sending to recieve an email showing my name and Company name. This is an issue because my company has many other small companys that shouldn't have the parent company showing on their signed documents. Is there a way to remove the Business account name in our e-signatures?

I recently upgraded the Adobe Sign application and now I am getting this error. This is preventing payments 

 Can you add an Adobe Sign Template to PDF Spaces so that it can easily be shared with other team members? And if not, what is the best way to share a rather robust template that has a prefill area and requires two signatures? The template seems to work for the creator but having problems sharing it with other team members. I have selected to make it available to all members of my organization.

Is there a way for a signer to delegate one (not all) of their signature fields?  We have a current scenario whereby we are creating workflow for a template document will be sent externally with two required signature fields.  However, the recipient signer will sign one field and wishes to delegate the second field at the point of receipt, as they will determine the specific signatory each time (i.e., we are not able to assign at the setup stage).  I can only see the option for the recipient to delegate signing for the entire agreement - is there another way?  Thanks.

Does this mean that a different plan would allow for what Eren is looking for?

did you ever get it corrected? im experiencing the same problem and not sure how to fix  

Hi I'm trying to fill in my W-8 BEN Tax form. There is a space there to enter information for Special Rates and Conditions that must be filled in, but it is impossible to find out what to enter. I have visited the site they say to go to, but the Adobe page does not show up -- showing an error instead. What am I supposed to enter there to submit the form? Thank you!

I have 2 emails and 2 profiles on the same account and get this error message when trying to sign into Adobe Sign on Teams or the web - My Account Admin has deleted and re-added me to try and re-send the invitation, but no luck fixing the error.  How can I fix this issue?

On my work PC i have Acrobat Reader DC and Acrobat DC. i have been working on a form that can be completed using my laptop. In this form i require my client to sign pages using a pen as i need an actauly signature the same as their ID such as drivers licenceIn each of Reader and DC i appeared to have added my signature in testing the form. I also have added initials for each one. How can i delete the stored or saved ones so that a client can add their own. Many thanksLuke

How to create an email address book on adobe sign?Does anyone know how to save the e-mail address book contacts on abobe sign?

I use Adobe Sign to send PDF documents to reviewers for signoff prior to release. Recently, the reviewers cannot decline a document. In the past, the reviewer navigated to the Option menu, chose Decline, entered the reason, and then clicked the Decline button. Currently, when a reviewer clicks the Decline button nothing happens, Decline box slightly enlarges, but nothing else happens, plus the Cancel button stays grayed-out. Any help is appreciated.   You need to ask program questions in the forum for the program you are usingTo ask in the forum for your program please start at https://community.adobe.com/Moving from Using the Community (which is about the forums) to the correct forum... Mod

I have this pdf document (attached) that I am trying to send our for signature in the browser, but after uploading and adding recipients, I go to the ‘Preview & add fields' page and the whole document is bank except for the footer (see screenshots). This pdf document opens just fine in Abode Acrobat on my computer. It seems like Adobe Sign is not handling the document properly.Please let me know if there is a solution to this issue.

I have tried testing the SAML settings but cannot log into the account. When I enter the email, the site redirects to the Microsoft login page and shows the following error: “Sorry, but we’re having trouble signing you in.AADSTS76022: Cannot verify the signature of the received authentication request since there is no certificate configured for verification in the application.”

HiI was wondering if I could set up a document for signature but schedule the send for later (or save to send later)?Thanks

Hi, I am hoping someone may be able to help. I have sent several documents out for e-signature- (Adobe Acrobat)- yet nothing is showing under my agreements section- nothing drafted/ completed or in progress- yet I know some of the items have been completed as I have had emails back. I have tried logging out and in again but no change. There have been several documents sent out for signature using Adobe Acrobat. Not certain why this is happening. If anyone is able to assist- Thank you!

I have a document out for signatures but the documents are not showing in the inbox for users to sign and they are not receiving the auto generated email reminders.       

Issue:Not sure if this is something that has to be done within Adobe Reader DC/Standard/Pro either bit version but I was recently able to sign e-signature request sent to me via email and after signing it would show me date and time under my signature even before I hit click to sign to complete the request.Troubleshooting Done:I reinstalled adobe standard 64 bit as it's the only one we have with a license in our company and recreated my e-sign signature but when testing still having the same issue.Seems the behaviour doesn't change if we are 'reviewing/signing' within most up to date as of this posting google chrome or microsoft edge web browsersNow of course we can add a date stamp via the more items options before sending out a pdf requesting e-signatures if we need to sign it before sending but we have to do it each time. And it only applies to the senders own signature, not the potential signees after they sign.History:Odd that it was working fine just a few days ago. Reinstall of

"I have a problem in Adobe Acrobat: whenever I try to request electronic signatures, I keep getting the error 'authentication failed', even though I am logged in, I do have an Adobe Acrobat Pro and Acrobat Sign license." 

The Acrobat Sign account for xxx@xxx is associated with a different profile. Switch to your DEL-BlackZone profile. its parmanent in del-blackzone profile. anyhow not to go others profile how to solve. i need to switch but not to go in ms teams adobe sign in.

I have a number of text fields that are multi-line data entry with the text size set to auto. These have been working beautifully until recently. Now, instead of autosizing the text over multiple lines to fill the space reasonably, the text gets squooshed and shrunk to fit on a single line that is far too small to read. I've tried toggling various features off and back on. I even tried creating a new template today in case it was simply a glitch with using old templates. Still getting the same issue. Is there a way to fix this? I'm attaching screenshots from the authoring environment, signing environment, and completed agreement. For reference, the filler text I used for this sample is 102 words. 711 characters (including spaces).