Questions

I want Signer 2 to be required to make a choice between two options (Approve / Decline) prior to signing.  However, in the properties dialog for the Radio Button the Participant Role and Field Type values are greyed out -- and show the leftover values of a previous selection:I can however manually type into the field listing.  This worked, albeit more tedious.

Is there a way to have the documents added via an attachments field to have a page number applied, along with maybe the name of the attachment field they came from so that readers could know which pages were for which attachment field when a form has multiple attachments?

necesito adjuntar un documento que ya está firmado en adobe sign, pero al hacer este segundo flujo de firma hay ocasiones en que adobe sign no respecta la ubicación que definido para la firma. como puedo asegurar que la ubicación se respete? aplanar el documento no me parece la mejor opción, aunque no lo he probado. alguna idea? esto me ocurre en forma ocasional desde que apareció la experiencia nueva. alguna idea?

Hi,We use the Admin console to administer our domain's user accounts and license assignments for Acrobat. We use Federated IDs with SSO to our Azure tenant. We don't use Adobe Sign or have any licenses for it.Recently one of our Acrobat users was asked by an outside party (Not in our domain or tenant) to sign a document with Adobe Sign. When they tried to sign the document it brought up their federated login, asking them to sign in with their Azure credentials. From that they get an error "Something went wrong Please wait as we work to fix this problem, then try again. If the problem persists, contact customer service." with a single button "Go back to sign in". In the end the users agreed to use a different platform to sign that document so I can't continue troubleshooting with that account, but I'd like to permit the use of Adobe Sign if it's something we need to explicity allow. Is this issue because we don't have any Adobe Sign licenses? Is there a setting in the admin console

Hi everyone,We’re trying to determine the best way to handle a recurring multi‑signer PDF workflow without permanently locking the document.Scenario:We send a PDF to multiple signers. At the end of the signing process, the PDF becomes locked due to a digital certificate. The same PDF needs to be used again at the end of each month for a callback process and must be signed again. Once a digital certificate is applied, the document cannot be modified unless it is printed/recreated, which breaks the workflow.Additional issue:After monthly reports are called back, we combine all signed PDFs into a single PDF for compliance submission. When combining PDFs that contain certificates, the signatures are stripped from the final combined document upon saving.Question: Is there a way to:Send a PDF to multiple signers without applying a document‑locking certificate, or Configure Adobe Sign/Acrobat so the document remains reusable and signatures are preserved when combining PDFs?Any guidance, best

Hi, I'm receiving the following error in Document Builder when attempting to preview a Word template I am working on:Something went wrongPlease try again later.Contact Adobe Acrobat Sign support if this persists.Error refreshing access token: invalid_request : invalid refresh tokenPer initial research, I found articles suggesting that I need to confirm the installed package version and connect the Adobe Sign account to the Salesforce user. I have confirmed both of these shortly before posting here.In addition, I've scaled down my template to only a few merge fields, saving my Word doc in different file extentions, i.e. .docx vs .doc. I've also confirmed the permissions of my user and the integration user to ensure we have all the permissions possible. I'm at a loss as to what I'm missing. If anyone has any suggestions, I'd be grateful to try.Thank you in advance.

It is important to have signed paper copies of a document, but Adobe won’t print electronic signatures.  If that is a feature, how do I turn it off?

Hi Adobe Team,I keep receiving the following error when trying to submit a “request e-signatures” in Adobe online service using my corporate account.“E-signing services are temporarily unavailable. Please try again later.”

I'm sending a lot of forms for my clients to e-sign and Acrobat keeps defaulting to DD/MM/YYYY instead of MM/DD/YYYY. I thought that changing one input field would change the inputs for all the date forms but it didn't! I have to manually change the date settings for every date field. Is there a way to set the default? I can't find it in app or online. 

We recently changed our company account and following the change we no longer have the e-sign facility in Acrobat. Ran the help desk and they said it is a backend issue, and after I was transferred, my call was ended. I do not how to reach the anyone for assistance.

I’m using Acrobat Sign API to use a basic form, with an input text and a Signature field only. Sometimes, when after the agreement is created via the API and then displayed, the signature name, in the Signature fields, appears prepopulated with a random value and cannot be edited, the clear option does not work.   

We are currently experiencing an issue with access token validity within our Adobe eSign integration and would appreciate your assistance in investigating this matter.Our application allows users to store documents and utilize Adobe eSign services to sign documents prior to download. Over the past three weeks, several users reported that their access tokens were expiring earlier than expected, resulting in “invalid access token” errors during usage.As an initial workaround, we revoked the affected users’ existing tokens and requested them to re-authenticate and generate new tokens via their Adobe eSign accounts. This approach appeared to resolve the issue for most users.However, two users continue to experience the same problem, where newly generated access tokens become invalid prematurely.At this point, we would like to understand:Whether there have been any recent changes in token lifecycle policies or validation mechanisms If there are any known issues that could cause premature to

I’m an Adobe Stock contributor. I've been trying to send my model a release request form through the contributor portal that uses Adobe Sign but the form gets pre-filled with my nick name and not my legal first name. How do I amend this? My name is correct in my Adobe contributor account and the adobe.com account. Is there anywhere else I should look?

Hi - I’m getting this same error message for e-signatures and a separate error online that says that signatures are temporarily unavailable. I signed out/signed back in, but am not sure what’s causing the issue or how to troubleshoot. 

I am currently using Adobe Acrobat Pro and the Request e-signatures feature. However, I cannot find the option to enable SMS (phone) authentication for recipients.I understand that SMS authentication (OTP) may require Acrobat Sign, but I am not sure if my current plan includes it or not.I have already checked the recipient settings while sending a document, but there is no option for “Authentication Method” or “Phone (SMS)”.My goal is to require signers to verify their identity using a one-time password sent to their mobile phone before signing the document.Please clarify:Whether this feature is available in Acrobat Pro or only in Acrobat Sign Which exact plan supports SMS authentication How to enable this feature if my account supports itThank you

I use the in progress in the desktop app to monitor outstanding documents. Today I open it and it says I only have 5, while the online in progress list is 20. I have confirmed I am up to date.I have logged out completely and back in.I have cycled back to old view and new again.If I search the document directly I can find it and it lists as ie., 0 of 1 signatures; therefore it should be in the in progress list.I hate the online page. How do I fix the desktop?

Within an Agreement Template in Salesforce, you can setup a redirect URL.  The concept of that makes sense.  What I am not clear on is if I could pass a variable in to here, and Adobe Sign would merge in that variable, and send the user to the finalized page. An example would be http://www.thankyoupage.com?ref={!FirstNamefromSalesforce}  

How can I disable the automatic attachment of the audit report to the PDF that is emailed to all signers when the signing process is finished?

Our PDF documents that require signatures, need to be signed using a common access card (CAC) that’s plugged into a card reader attached to a workstation.We can do it with the Adobe Acrobat application installed on the workstation.  We want to do it in web-based Power Apps.Does the Adobe Sign or PDF Services connectors for the Power Platform support this functionality?

Our webhook has worked fine for years. Last modified in March 2023 (2+ years ago). We just now realized it stopped hitting our server five days ago (April 9, 2026). It’s still “Active” and the URL hasn’t changed and the URL is still valid. I just browsed to it myself and see the attempt in our logs. How can we check it from Adobe’s side? I have a suspicion that they restructured their servers and the request may be coming from a country we block. Are there webhook logs I’m not seeing within Adobe Sign that an admin can view?

I received through WhatsApp a legal Heirs Certificate digitally signed but found it "validity unknown".  I downloaded directly from online portal, saved it in desktop computer and found it valid. I uploaded it in Google drive, viewed the same certificate but it is found "unknown validity". Please advise why the same digitally signed showing in desktop computer as valid but in Google drive unknown validity.

Is there a way to disable the audit report (document history page) added to the file after signing?

I send several documents for client signature at a time. The documents all live in a client folder in my Google Drive.I used to be able to select them all and open with Acrobat so I could send them for signature. When the client would sign, the signed copy would go to the client folder where I originated the signing request.Now they all go to My Drive.How do I get them to go back to the originating folder again?

Ours is an ASP.Net web application having PARTNER integration with AdobeSign. I have configured OAuth for the application with a list of Redirect URLs and Scope etc. All working well for many years.Question - what do I need to do if the domain of the urls change, for eg. previously it was 123.abc.com and now it is 123.xyz.com. Do I need to make any additional changes to the configuration other than adding the new URLs in the redirect url list. Any help would be appreciated. 

I'm using Adobe Sign to send contracts. While the application interface is displayed in Arabe, when I send contracts, the email template is in English, and consequently, my clients receive an English email.How can I change the default language for the recipient emails toArabe ?Thank you,