Questions

It seems there are a lot of compliants about service or lack there of.  I have paid and constantly told I have no account. I will be filing a compliant. I get  nowhere trying to get answers. Maybe you will answer the Federal Trade Commision questions

I need to change the payment method to Paypal for my subscription plan. The "Change Payment" window only gives me the Credit or Debit cards options. How can I do that? Is there a way to Adobe fix that window or send a Paypal invoice or request?

I  have had this issue for 3 months, when I login Photoshop says I have an unlicensed app, but if I don't login the app works in some capacity, but I lose many features. I have tried all options in previous threads, I have tried to chat with Adobe but there's no options.  This is a bit ridiculous seeing how I have been paying for Adobe products for a while. But they sure want to offer me 57% off if I create an account. 

I have an add on £1.99 ai assistant subscription that I want to cancel. There is no way to do this as I am not the enterprise admin on account. This was a separate purchase that I am personally billed for monthly but now wish to cancel. Please see below. does anyone know how to contact so that this can be cancelled? - its completely infuriating that I can't even see this subscription on muy account let alone cancel this via my account! 

I had a free trial and forgot to cancel. Today I was billed for a subscription. I already have a subscription under a separate email address. How do I request that the free trial account is closed and request a refund. I am based in Australia.

I canceled my free trial and I need refund 

Nur Hamidah membatalkan langganannya pada hari ke-7, dan mendapatkan pengembalian dana penuh.

Vocês estão cobrando minha fatura duas vezes no mesmo mês e os valores estão aumentando a cada mês. Na minha fatura de janeiro, foram duas cobranças de 47,43 e na fatura de janeio, duas cobranças de 51,33.  Por gentileza, tem como vocês resolverem minha situação.     [Moved by moderator from the Firefly Bugs forum Please don't post multiple, identical threads]

Hi Adobe Community,I’m trying to contact Adobe Support via chat, but I can’t find a way to start a chat with a live agent (I keep being redirected and can’t reach one).I also need help cancelling a subscription I did not intend to sign up for, which was on an annual commitment. It wasn’t clear at the time of purchase that this was an annual plan with an early-cancellation/termination fee, and I no longer need the service.When I try to cancel now, I’m being shown a very large exit fee, and I feel the terms weren’t presented clearly enough when I subscribed.Could an Adobe staff member please help me:get in touch with a live support agent (chat or equivalent), andcancel the subscription without the early termination fee due to the lack of clarity at sign-up?Details (happy to provide privately if needed): Thanks in advance.

Hi. I subscribed to Adobe Effects, but after three weeks I realized it was too complicated and not so useful to me. So I preferred to cancel my subscription after the first month, but an Adobe agent told me it was a monthly subscription, but it was meant to be annual (??), so if I cancel after a month, I'd have to pay a penalty of about six months' rent, roughly $150. Actually, when I signed up, I clearly read that I could cancel at any time, and I never saw any mention of penalties: I'm sure of that, otherwise I wouldn't have accepted. Or I would have opted out of the free 14-day cancellation policy. In any case, I find this condition, which was certainly rarely disclosed, if not well hidden, to be unfair. Where was this clause written? And if I cancel after six months, do I still have to pay the penalty of six months' rent?   [Moved by moderator from the AE forum]

Hello, I bought a LaCie Rugged SSD4, which came with 2 months of free Adobe Creative Cloud Pro membership. On the 7th of October 2025 I started my Adobe membership, and purchased the Adobe Creative Cloud package (which came with the SSD). On the 5th or 6th of December 2025 I wanted to cancel the free trial, but the system would not let me. After that they deducted a monthly fee. At the end of December I checked my Adobe account again to see what was happening with my membership. I saw that I had no longer a subscription. I spoke to the Adobe Virtual Assistant, who confirmed that I do not have a subscription. On the 7 of January 2026 they still wanted to deduct the new monthly fee. Please cancel my subscription and delete my bank card details from your system, because I only wanted the free subsription!

From October through last month, I contacted customer service three separate times to request cancellation of my subscription. Each time, I was told that the cancellation had been successfully completed. However, the charges have continued, including again this month. Last month, the representative I spoke with clearly stated that all subscriptions had been fully cancelled and that there would be no further charges. Despite this assurance, I am still being billed. This situation has occurred repeatedly, and I am requesting a full refund for all charges made since October, not just for the most recent charge. Please investigate this matter immediately and confirm both the cancellation and the refund.

On 23/12/25 I signed up for a free trial of Adobe Pro. I was then put on an 'Adobe Pro' and an 'AI assistant for Acrobat' monthly plan, which will begin to take payments from my account starting on 30/12/25. On 23/12/25 I tried to cancel these plans but the following error message appeared: "Unable to load: An error occured. Please try again".  I tried again many times since then, the most recent being just now today (on 27/12/25(. However, each time, the same error message appears, and my plans are not cancelled. I sent this issue to the 'Adobe Virtual Assistant', but this is just an AI bot, and did not resolve the issue. I asked to be put through to a human agent, but I was told that none are currently available. I called Adobe customer support many times, but no one picked up. Can you please cancel these subscriptions for me? If this is not done by tomorrow (28/12/25), I will flag the problem to my bank in order to esnure any future payments from Adobe are blocked, and that the

Hice la prueba gratuita, pero de ahí la dejé de usar la desinstale y todo eso, pero me descontaron 68.55 soles, y exijo la devolución de mi dinero, aún soy una estudiante y no tengo un trabajo para pagar tal cantidad, y exijo cancelar el plan de pago, ya no la quiero ni necesito. Espero su cordial respuesta. 

Bonsoir je suis abonné et je n'arrive pas à me connecter sur mon abonnement et je ne parviens pas à modifier des courriers et en fait le système demande de repayer quelque chose que j'ai déjà. Puisque je suis abonnée. Et même si je veux me repayer impossible il y a un blocage code erreur qui dit que je suis déjà abonnée

On November 28, before committing to a purchase, I spoke with a customer service representative to explain that I wanted to purchase a license as a gift for my son for Christmas (Case Number ADB-42804696-P4N6). They advised me that I could do this and that I would need to provide the invoice/confirmation to my son for him to switch the product to his account. Total cost to me at that time was 78.99CAD as it was on sale (total, with tax - $89.26). My son attempted to add the product to his account this week and was unable to. I contacted customer service again (Case Number ADB-43302342-H8X6), and this time, I was told that it was not possible to transfer the product, that I could be refunded and would have to repurchase the license. I asked if I would get the discounted price and was told I should be able to on the site. This seemed like a reasonable way to resolve the issue, so I accepted the refund. However, the discounted price was not available to me on

I can not purchase additional credits because of a 500 internal sever error code.

Vocês estão cobrando minha fatura duas vezes no mesmo mês e os valores estão aumentando a cada mês. Na minha fatura de janeiro, foram duas cobranças de 47,43 e na fatura de janeio, duas cobranças de 51,33.  Por gentileza, tem como vocês resolverem minha situação.  

I am subscribed to Lightroom mobile premium on an an annual subscription. For the last few weeks it has been an absolute nightmare trying to use this app. It says my subscription is expired and I keep retrying to change the subscription to monthly from yearly, then back to yearly, I have uninstalled the app where I lost all my history and reinstalled it only to realise the same problem persists. I have tried to sign in using my Apple ID instead of google or Facebook, I have rebooted my phone, the app - still the same issue. I cannot use a single tool let alone just premium features. This seems to be a technical issue because it was working perfectly fine until about 2-3 weeks ago. Please help resolve this issue!

That's wonderful to know. I paid for my plan and donot have access. I was told it takes 24 hours to gain access. This was never the situation before. I waited 24 hours and the system is still asking me to make a payment.  This is the case # of the coversation.:  Case Number: ADB-43295875-Y1F5   Issue: Account Related Issue

I have had a 2-week Adobe Pro trial and I forgot to cancel my subscription on time. I logged in and saw the info that I can still cancel and get a refund of my last payment. I did this and thought the matter is solved. I didn't receive any refund though. Today I logged in to discover I am now on a yearly plan that I can't cancel without having to pay a huge cancellation fee. I don't want to pay it, it wasn't my fault that the plan didn't get cancelled in the end, I'd like to request a refund. How do I do that?

There are two issues with my subscription.1. it's auto-renewed without notifying me there is an increase in the subscription fee2. I can't cancel the subscription now without paying a fee, which is silly because this now is an auto-renewed plan.I request a full refund of my subscription, starting from the auto-renewed date. Dec 6, 2025 and a cancellation of this auto-renewed plan. 

I am trying to access the apps from my creative cloud student plan on a new device but the cloud app on my new laptop is not allowing me to sign in. When I sign into the adobe account website on my new laptop, it also does not show my liscense on my account. I tried deactivating my old device, but the problem still persists.

Hola, me gustaria quitar mi metodo de pago.  solo utilice un producto por un periodo de tiempo y ya lo cancele. Pero me gustaria quitar mi metodo de pago.  Mis razones son: 1) no confio ciegamente en mis cuentas, debido a que ya eh tenido hackeos.  2) Deseo consevar mi cuenta en adobe para volver a utilizar los productos en un futuro, sin tener que volver a empezar de zero.  ¿Es posible eliminar mi metodo de pago de forma segura?o ¿De plano tengo que eliminar mi cuenta? ¿Alguien me puede ayudar?, porfavor.

Tôi muốn hủy gói đăng ký adobe nhưng phí hủy gói quá cao so với mức chi trả của tôi, không những thế tôi còn bị trừ tiền 2 lần. Làm ơn! Hãy giúp tôi hủy