Resuelto

Adobe Stockのコントリビューターアカウントにアクセスできません。Adobe Stockのコントリビューターに関連するページにアクセスすると、「アカウント認証が無効化されましたAdobe Stock コントリビューターアカウントのライセンスが再認証されました。詳しくは電子メールをご覧になるか、お問い合わせください。」と表示されます。問い合わせフォームからの問い合わせにも返信がなく、Adobeバーチャルアシスタントにも同様のフォームからの問い合わせをするよう指示され、打つ手がありません。[Stockフォーラムへ移動しました：モデレーター]

I recently signed up for a free trial of Adobe Acrobat, but I’ve been told that Acrobat Reader is free. I want to try it and see if it does what I need it to do so I don’t have to subscribe to the pro version. However, despite downloading and installing Reader, I cannot access it. Everything opens up in just Pro. I searched this and several people suggested logging out of Acrobat Pro. I tried that, but it wants to log me out of all Adobe programs, not just that one. How can I use just the free version of Reader without being logged out of Photoshop?

I recently cancelled my subscription after they just charged me, is there any way to get a refund??

  Hello, I’m unable to add my Pakistan mobile number (+92) to my Adobe Stock account. It shows the error:"An error occurred while performing this action. Please try again later."I’ve tried different browsers, clearing cache, using incognito mode,— nothing works.Can you please manually verify or update the number or escalate this issue?   [Moderator moved the thread to the correct forum]

I’ve just installed the latest version today, and the icons for swatch libraries, add/delete swatches/groups are no longer showing at the bottom of the swatches window.  I can get to them via the hamburger menu but I’d prefer to have them back at the bottom.Is there some way I can get them to show, or have they been removed? 

Hi everyone, I’m having an issue with Adobe Premiere Pro where the Export window won’t appear at all when I click Export or press Cmd/Ctrl + M. Nothing happens, no error message, no hidden window; I am still able to export via Media Encoder.Here’s what I’ve already tried: Resetting workspaces Switching to the Export workspace Resetting preferences Restarting Premiere and my computer Updating Premiere Disconnecting external monitors, Toggling GPU AccelerationI’m using: Device: MacBook Pro M4 Pro Max - Sequoia 15.7.2 (24G32)Premiere Pro version: 2025 - 25.6.3 (Build 2)

I'm having an issue where my dialog boxes are not showing up (trying to "save as", resize canvas, literally anything that has a popup where you have to confirm something) so it appears as if photoshop is frozen waiting for me to select something in the dialog box. If I hit the esc key, the missing dialog box will flash for a second but then disappear and photoshop "unfreezes." I fixed this once by exiting out of photoshop entirely, but now its starting up again.

Hi Adobe Stock Moderators,I'm completely blocked from activating my Adobe Stock Contributor account due to a phone verification bug.**Account Email**: [REMOVED BY MODERATOR]**Country**: Indonesia  **Error Message**: "An error occurred while performing this action" - appears instantly when I submit ANY Indonesian phone number at contributor.stock.adobe.com**Troubleshooting I've done**:- Tried 3 different numbers: +62813xxx, +62822xxx, +62852xxx (Telkomsel & XL)- Tested Chrome, Firefox, Edge, Incognito mode- Tested Mobile Data, WiFi Indihome, VPN Singapore/US- Tried different times of day for 3 consecutive daysResult: Same error every time. No SMS code ever received.This appears to be a known system-wide issue for Indonesian contributors based on multiple community posts. Can a moderator please manually activate my contributor account and bypass the SMS 2FA requirement?I have commercial content ready for upload and a client deadline this week. I can provide my KTP/ID for verification

Hi, I’m preparing my documents for an NBI online appointment, and I noticed that my scanned ID looks a bit blurry when viewed in Adobe Acrobat. Since these documents are used for verification, I want to make sure everything is clear and acceptable.I scanned it using my phone, but the text and photo still don’t look sharp enough after opening the file. I also checked some details about NBI clearance requirements but still want to know if Acrobat has any option to improve scan quality.Are there any recommended settings (resolution, format, etc.) to make documents more readable for verification?Thanks! [link removed by moderator]

I am using Lightroom Classic and I have a storage issue.Whenever I import photos into Lightroom or export them as JPEGs, it seems that copies of the files are being stored on my computer's internal drive. I would like to avoid this because my internal storage fills up very quickly.Some time ago, I copied all of my camera photos from the memory card directly to an external hard drive, and I want the original files to remain there. When I export photos as JPEGs, I also want those JPEG files to be saved directly to the external hard drive.My goal is that no photo files are stored on my computer's internal drive at all—only on the external hard drive.How can I configure Lightroom Classic so that both the original photos and the exported JPEGs are stored only on my external hard drive and nothing is saved on my computer's internal drive?

I'm trying to update the my software on the Creative Cloud Installer, but it wants me to type in my password. Is this my Mac password or my Adobe ID password? It won't take either of my passwords, and I've had issues in the past with my keychain

I have this simple script that fills a blank page with textframes: function makeLorem(length) { var result = ''; var characters = 'ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789'; var charactersLength = characters.length; for ( var i = 0; i < length; i++ ) { if (i>0 && Math.floor(Math.random() * 6) < 2) result += " "; else result += characters.charAt(Math.floor(Math.random() * charactersLength)); } return result;}function getFrameContext() { fc = {}; fc.doc = app.activeDocument; fc.margins = fc.doc.pages[0].marginPreferences; fc.w_idx = 0; fc.h_pos = fc.margins.top; fc.h_size = 0; fc.addTextFrame = function(t) { var productFrame = this.doc.textFrames.add(); productFrame.geometricBounds = [ this.h_pos, this.margins.left + this.margins.columnsPositions[this.w_idx*2], this.h_pos+20, this.margins.left + this.margins.columnsPositions[this.w_idx*2+1] ]; productFra

Hi, I just updated my Bridge to the latest version and now it won't recognize any of the files on my Desktop or Documents. There are a LOT of files in both places. Can anyone tell me why this is happening and how can I fix this? Also, Bridges shows arrows on top of the Desktop and Documents folders. I've never seen that before. Yet if I click on either of these folders, it won't recognize even one file inside them. I've never had this issues before. Please help? 

Both Lightroom and Lightroom Classic do not handle multi-monitor (different DPI) setup properly.Issues:When launched on Display 1 (see below) all is displayed and scaled ok. When moved to Display 2 (see below) all UI (window titlebar, menu and also window content) is too large - scaled incorrecly. When launched on Display 2 (see below) part of the UI (window titlebar, menu but not window content) is too large - scaled incorrectly. When moving window to Display 1 (see below) part of the UI (window content but not titlebar or menu) is too small - scaled incorrectly. It seems scaling is not handled properly on launch on Display 2 (non-default). Also, moving windows between displays is not handled correctly. Result is that on one of my displays Lighroom cannot be used with proper scaling at all. Display 1 (laptop screen) Windows Display SettingsDisplay resolution: 3840 x 2400 (Recommended)Scale: 250% (Recommended)Display 2 (external monitor) Windows Display SettingsDisp

Looking for help finding the Align to Baseline Grid in CS6 Mac with KJC typography activated.Where it is supposed to be located I have the Kinsoku set and the Mojikuni set.Any help is welcomed. KJCタイポグラフィを有効にしたCS6 Macで、「ベースライングリッドに揃える」機能が見つからないのですが、どうすれば良いでしょうか？本来あるべき場所には、KinsokuセットとMojikuniセットが入っています。よろしくお願いします。

Hello Adobe Stock team,I'm trying to submit my drone footage as a contributor, but I keep getting the error: "Our Account and Submission policy does not allow multiple Contributor accounts."I previously had a second account, which I have already deleted, but the error still appears. I also opened a support case about this around two weeks ago (Case #00515944) but have not received any reply yet.I would like to keep only ONE contributor account and have the other one fully closed. I can share both account emails privately via DM if a moderator can assist. I confirm I intend to operate a single contributor account going forward.Could a moderator please help escalate this so the residual link from the old account is cleared and I can submit again? Thank you for your help.

I made a payment on May 30. Two days later, I tried to cancel my subscription and thought it had gone through, but it seems it didn’t. I finally canceled it on June 14, which means more than 15 days had passed. Is there any way for me to get a refund in this situation?

I’m experiencing two ongoing issues with InDesign’s Review feature that have been consistently reproducible for the past three months. Issue 1: Review links fail to update on larger documents When uploading a publication for review, I can no longer update the existing review link. A persistent error appears stating: “There was a problem updating the artefact.” This workflow functioned reliably until approximately three months ago. To rule out local issues, I tested the same document and process on a second machine, with identical results. Through testing, I’ve found that if I halve the document size (testing both the first 30 pages and the last 30 pages independently to rule out a problematic element), the review link does update successfully. This suggests the issue is related to document scale rather than specific assets. The publications I work on are graphically intensive magazines, typically around 2.5GB in total size. Images are linked, not embedded, with many PSD files used thro

Id like to make sure I am looking at this correctly, as another user im talking with I think is mixing ppi image resolution with dpi print resolution meaning….  I have the attached image I open in PS and I see Resolution 96 ppi.  Is this the same as what I see in Finder ?  I believe so….  The person who supplied the image says all his all his supplied images are at 360DPI - including these examples.  So what is the resolution of the image?  They are SUPPOSE to be at 360ppi….. Photoshop screenshot:  ( I had to reduce the file size to meet upload requirements).  From finder on Mac:  

Hello, after laptop reset I just reinstalled premiere elements I purchased in 2014. Installation is OK but at software launch I have an Adobe popup message that requests to sign in. Sign-in is OK and detected but afer the popup disappear, nothing happens. The software never launch.I don't remember I had to sign-in when I used it before reinstallation.Any idea ?   

KJCタイポグラフィを有効にしたCS6 の国際版（Mac）で、「ベースライングリッドに揃える（Align to Baseline Grid）」機能が見つからず困っています。本来この機能が表示されるはずの場所には、「Kinsokuセット」と「Mojikumiセット」が表示されています。同じような問題を経験された方や、解決方法をご存じの方がいらっしゃいましたら、ぜひ教えてください。よろしくお願いいたします。[永続版ライセンス製品へ移動しました：モデレーター]

日本で登録したphotoshopですが、サブスクリプションが停止してしまいました。サブスクリプションを再開したいのですが、現在はオランダに移住しておりadobeのネット決済が上手く行きません。※クレジットカード（日本国内のカードと、国外使用可のカード）、Paypal、SEPA（欧州銀行引き落とし）全て不可能です。※VPNのON / OFF一通り試してみました。どうすれば良いですか？

Illustratorで家電量販店のチラシのような、両面・画像300点程度を使用するチラシを制作しています。校正段階では画像の差し替えやサイズ変更が頻繁に発生するため、作業中は解像度の調整を行わず、チラシ完成後の入稿直前に、画素数の大きすぎる画像を350ppiへ変更しています。ただ、画像数が非常に多いため、この作業にかなり時間がかかっています。そこで質問です。「Illustrator上で配置サイズは変えずに、リンク画像の解像度だけを350ppiへ変更したい場合、どのような方法が最も効率的でしょうか？」 現在は以下の方法で作業しています。【前準備】元画像を保護するため、まずパッケージ化を行い、リンク画像をすべてパッケージフォルダ内へ集約します。その後、パッケージ化されたIllustratorファイルを開き、リンクパネルで「ステータス順」に並び替え、解像度調整が必要な画像を選択して作業しています。【パターン①】 リンクパネルで画像のファイル名を「情報をコピー」でコピー 画像を埋め込む 「ラスタライズ」で350ppiを指定 埋め込み解除 Photoshop形式で保存する際、コピーしておいた元ファイル名を貼り付けて上書き保存 【パターン②】 Illustrator上で画像の幅（W値）をコピー 「Photoshopで編集」で画像を開く Photoshopの「画像解像度」で幅にコピーした数値を入力し、解像度を350ppiに設定 上書き保存 Illustratorへ戻り、「リンクを更新」を実行 更新確認ダイアログで「はい」を選択 【この作業を行う目的】①画像点数が約300点あり、入稿データが重いため、印刷に必要な画素数まで削減してデータ容量を軽くしたい②最終的にすべての画像を350ppi程度へ統一したい（解像度が350に届いていない画像のは編集しない）同様の案件を扱われている方で、より効率的な方法や自動化の方法があればご教示いただけますと幸いです。

I own Adobe Acrobat Classic.  I got a new computer and when I log in Acrobat it will not let me because it said, my email is in use and can’t use it.  Of course it is in use, it is my email.  How can I log into Acrobat?  

The Goal:  To sync an interview that involved 2 Nikon DLSrs, with external audio from a sound guy.  There are about 8 clips from each camera, and 8 audio files.I tried to drop them all in a timeline and just select all and sync.  Sync was greyed out.  I then tired just 1 set of cam a cam b and audio file, sync was greyed out.I then tried just selecting the audio waveforms form independently of the video clips, without the external audio...greyed out.Not sure what I need to do.  Meanwhile I am in manual sync mode.  Good thing the team that shot this stuff is on it with slate and keeping the clips tight.Any help would be awesome.ThanksRex