Resuelto

Alguno de ustedes conoce cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, antes de cumplir 14 días)

Adobe new release of Adobe Acrobat Sign, replaced NOTES with Create a Copy on the first Window that comes up.  We used NOTES on 85% of our documents sent and then used on completion to add to our repository.   Adobe should give Admin Rights to the customer to modify this field when the new release adds something that has no value and add back NOTES.  Ease of Use greatly impacted, it is a regression to our job process.  See the attachment it is a visual.

Hi Adobe Exchange Support Team,   I’m currently developing a CEP extension for Adobe Premiere Pro and need urgent guidance on digital signing and certification for distribution. We’re running into a widespread issue: all major certificate authorities have recently restricted the ability to export .p12 and .pfx files due to private key security protocols. This has effectively blocked traditional signing methods required for Adobe Exchange. We are now exploring cloud-based code signing options as a potential workaround — and possibly the only viable path forward. If Adobe has any officially recommended providers or documentation on how to sign CEP extensions using cloud signing infrastructure, we would greatly appreciate direct links and guidance on how to proceed. Our goal is to get this extension signed and approved for Adobe Exchange as soon as possible. Any help you can provide to expedite this process would be incredibly valuabl

Wenn ich eine InDesign-Datei exportiere, erhalte ich unbrauchbare Resultate. Text ist OK, aber die Bilder unbrauchbar. Bis vor kurzem hat alles geklappt, jetzt nicht mehr. Preflight zeigt an, dass alles OK ist.Ich arbeite mit MacOS Tahoe, InDesign habe ich auf die neueste Version updated.Ich bin dringend darauf angewiesen, ein Layout als PDF verschicken zu können und bitte um schnelle Hilfe.

I recently upgraded my motherboard and now I can’t use my copy of Photoshop CS6 because it says my serial number is already in use by the maximum allowed computers.Those computers no longer exist, so I have no way to deactivate the licences on them.I tried to deactivate devices in my account settings, but that didn’t help. Is there any other way to deactivate the old installs? Thanks

Can you send to one person as a signor twice and they delegate both times? We only have a reviewer contact & don't know who the two signors are. Can we add one persons email address as the signor then they delegate. Once it has been signed by the unknown person, can it go back to the original persons email address and they delegate again?

Does anyone know of a quality EXR plugin for the Mac (something like EXR-IO which is Windows only)? ProEXR has not been updated for almost a year and OpenEXR is simply awful.

I have the Adobe for Enterprise license through my work. It says that I have Adobe Sign. When I try to create a Web Form, it tells me that I do not have access to it.  The online video says that our Admin needs to click in settings to allow it. I sent him the video. He says that his console does not look like that at all. He has concluded that Web Forms is not part of our Enterprise license agreement.Previous forum responses imply that Enterprise users should have access to web forms. I am at a loss since I cannot check my settings and my admin team cannot find the links that the videos suggest.Since it appears that we are just out of luck for creating Web Forms, is there a work-around that will basically let me post a form that will require just a single simple “I read this” type signature, name, and date, without me having to send it out to each person individually? I do not even know who will need it in general, until they come across it.I currently use DocHub, and it works great. I

Currently have the Photography Plan with 20gb which I understand will no longer be available when my package expires in May.Will change to the Lightroom only plan, but cannot seem to do so now as when going to Manage Plan the only option is to cancel my existing plan?

Hi! I canceled my Adobe After Effects subscription in October 2023 and paid the cancellation fee. Despite this, I’ve continued to be charged monthly ever since.When I try to cancel the plan again, it tells me I have no active subscriptions; which makes sense, because I already canceled it years ago. I contacted the virtual assistant, but it also says I have no plan and doesn’t really help.I'm really frustrated at this point and don’t know what else to do. I’m being charged for a subscription that supposedly doesn’t exist. I’d appreciate any help or advice on how to resolve this and get a refund.

Anchor point of text “MOTION GRAPHICS” is at the center.  When I adjust the tracking, text adjusts from LHS. What is the reason? In my view text also should be adjust from centre. Video also attached    

I've just come across this issue for the first time. I've imported AI files into AE many times before and had no issues like this one.After importing the layered AI doc into AE, only one layer will show up. Attached is a video I recorded of what happens. If you can make sense of it, please let me know. Note: I can save out eps as separate files and use those in AE no problem.I'm working on a macbook pro retina and just did a fresh format about 2 weeks ago so everything is up to date. I've tried restarting AE and my computer. Also recreating a new AI file with different dimensions.I blocked out the files on my computer in respect to my clients (in case you're confused).

Is there any way to create a particular sound file for After Effect by using  AI [Artificial Intelligent]? 

macOS環境において、After Effects 25.3以降（現在の25.4含む）で OutputModule.file に日本語のファイル名を含むパスをスクリプトから設定しようとすると、出力ファイル名が ？？？.mov のように文字化けする不具合が発生しています。■ 発生条件：• ExtendScript にて以下のようなコードを使用し、出力ファイルを設定する場合：outputModule.file = new File("/path/to/保存先/動画_日本語.mov");• fsName・absoluteURI 等では正しく日本語が表示されているにもかかわらず、After Effects のレンダーキュー内のファイル名表示や、実際の出力時にファイル名が文字化けします。⸻■ 動作確認環境：• マシン：Mac Studio M3 Max• OS：macOS 15.5（日本語環境）• After Effects バージョン：• 25.2.2：日本語ファイル名も正常に反映（問題なし）• 25.3 / 25.4：日本語部分が ??? に変換され、意図したファイル名になりません⸻■ 補足：• ASCII文字のみ（例: Test123.mov）のファイル名では正常に動作します。• File.fsName では正しくフルパスが表示されているため、OutputModule.file に代入した際の内部処理（エンコードまたはフォーマット変換）に問題がある可能性があります。• 日本語や記号（例：漢字、ひらがな、全角カナ、全角記号など）を含むファイル名を使用するプロジェクトでは、スクリプトによる自動処理が機能しなくなっています。⸻■ ご対応のお願い：日本語を含むファイル名がスクリプト経由で正しく扱えなくなるこの仕様変更（またはバグ）は、After Effects のワークフローに大きな影響を及ぼしております。可能であれば、従来通り日本語ファイル名を扱えるよう、早急な修正・調査をお願い申し上げます。 

Gostaria de saber se o Firefly tem recursos para gerar videos com duração maiores do que 5 segundos, pois nos descritivos dos planos de pagamento de vocês o texto diz gerar somente de 5 segundos.Vcs tem planos para geração de vídeos de maior duração, por exemplo 10, 15, 20 segundos ou mais?

When I try to log in to Adobe Acrobat, a white screen appears and prevents me from accessing my profile. I don't even have the chance to enter my login credentials because the white screen appears immediately. I have uninstalled and reinstalled the program multiple times, but the problem persists. Could you please provide some advice on how to fix this? Thank you! 

 Hello, my Photoshop crash after “reading color parameters”, tried to fix for days without success.All the other apps I’m using (Acrobat, Premiere, Illustrator) work flawlessly.Tried older version of Photoshop, same issue.I’m thinking of compatibility issue with recent NVIDIA drivers ?NVIDIA GeForce RTX 5080 32.0.15.9597 Already removed preferences, reinstalled multiple times, even using Adobe cleaner tool.Opening this discussion as I cannot find anything to solve this.

Acrobat is currently my default software for PDFs. So when I double-click on a PDF, Acrobat opens up. After the start of Acrobat it seems to run some processes in the background and during that time, I cannot work in the document. Since this only takes a few seconds, I’m not really bothered by it. However, what bothers me a lot: once Acrobat is ready, it has lost the cursor focus. So when I open a PDF form, I click into the first fillable field to enter some data. Then I might be able to type in one or two characters, then Acrobat loses the focus (probably because it finished updating some stuff in the background) and puts the cursor to the first content of the document. Since I’m still typing, Acrobat then creates a comment at that position since it thinks that I’m typing to note something down. Is there any solution to this annoying behaviour???

We are in the process of remediating fillable forms for accessibility with training from an outside vendor. The vendor is advising the tooltip added in the field property is not enough as not all screen readers will read that and, instead, that actual text in the tag object properties should match the tooltip. All the fields currently have a tooltip but I’m questioning the added benefit of this extra step within the tag. Does anyone know if the tooltip is enough?ThanksMeabh

Hello, I'm trying to remove the background of an image. I bring the image into PS, goto properties > Quick Actions > Remove Background. I click it, the system thinks for a second and then comes up with an error saying that 'Remove Background Failed'   The background layer is unlocked etc. I've tried everything. The image was downloaded from a paid version of Vecteezy, so it shouldn't be a permissions issue. Note: moderator removed Actions and Scripting from tags.  

I am working on making the digital version of our document accessible. The math equations were placed into the InDesign (v 21.3) document using the Math Expressions (MathML) panel. After exporting the document to PDF with the “Create Tagged PDF” option enabled and running an accessibility check, the equations were flagged for alt‑text issues. There are more than 200 equations in our document, so I am looking for an alternative to creating alt-text for each of them. What is the most efficient way to resolve this accessibility problem?

I am getting authorisation errors for E-signing on both the web and desktop version of Acrobat. I have a full subscription and are using the correct profile 

I've bought the monthly subscription of Dreamweaver and have downloaded the newest version (Dreamweaver 2020). Is there a way I can get the older version ( CS6) either with the new version or to replace it.

I have to work with small masks and every time I try to in premiere pro, it doesnt give me the little open hand symbol to let me move it around, even if I zoom in to like 400%. I press the shortcut "v" to get to the normal mouse, and go try and move the mask and the only two options it gives me is to move one of the points with the little "o" sybol next to the pointer or it gives me the option to make a new point with the pen. It gets real annoying when I have to open After Effects and link a file when premiere pro is supposed to be a profesional editing program. Either tell me how the hell to move tiny masks or FIX THIS

I’ve recently learned about changes to how Monotype licenses its fonts, and how they’re using those changes to coerce designers, agencies, and companies into paying a lot more money to use their fonts.I thought this was contained to customers who licensed fonts directly from Monotype, however a friend of mine just finished switching all the fonts his company uses away from Monotype, and several were Monotype typefaces they’d been using through Adobe Fonts. Could you please clarify how the licensing works though Adobe Fonts? Do I have any risk of incurring fees from Monotype if I use a Monotype font offered by Adobe through Adobe Fonts?