Solved

This is now the third time I’ve reported a massive slowdown when exporting my videos. And the few solutions provided haven’t changed anything. Six months ago, exporting a 40-minute 1080p video took 90 minutes. Today, exporting a similar video takes 210 minutes—four times longer!I’ve had the same computer for two years, the same graphics card for two years. My editing process hasn’t changed in two years, and I still work in 1080p (I can only imagine how long it would take if I were working in 4K). I can no longer work properly with Premiere Pro, which already has a reputation for being relatively slow. And I’m not even mentioning the countless bugs that make editing my projects difficult.I’d really like someone to look into this issue seriously and explain why the slowdown is so severe. I’ve already contacted technical support, but I keep getting the same answers. I’m seriously considering switching to a different editing software.  AMD Ryzen 7 3700X 8-Core Processor (3.60 GHz

Using Illustrator 25.3.1 on MacOS Big Sur 11.4. I am placing linked PNG illustrations on an artboard. At first, I can click anywhere on the PNG image to select or drag it . After some time the image will only be selectable by clicking on the border. I haven't been able to pinpoint a particular cause for the change, but it makes moving the placed PNG very difficult. I generally have to switch to outline mode to find the border. I've attached a screen recording of this anomoly. 

I purchased a perpetual license of Acrobat Pro DC on the 9th Dec 2015 (version 12) .  By the Way I also purchased Acrobat Pro version 11 and have the seriaals number for both versions. Now Acrobat DC 12 is giving me Subscription and Trial notifcations - the software STILL runs for the moment - BUT, (1) Has my Perpetual License been terminated by Adobe ? (2) Will Adobe force me to RE_PURCHASE this PDF software?  I have a 3D plugin installed in Acrobat DC and I do not wish to upgrade my license(s) for fear of having to reinstall the plugin or reconfigure the plugin 

I just got After Effects CC with the free trial. It works mostly fine, but the camera won't move, even though I put and altered keyframes on the position, point of interest, and orientation. I have the view set to Active Camera. When I tried setting the view to front, the frame showed that the camera was moving and rotating, and the transformation settings say that it is too, but the Active Camera view says otherwise. Anyone know why?

Hi guys,  I've been having this issue for around a week now and I haven't been able to find a solution. Basically my After Effects preview is black but only when I use AE on my laptop, if I drag the application over to my second screen the preview plays. I've tried everything in this thread - Solved: My After Effects preview is all black. - Adobe Product Community - 8307052 checked the eye icon is on, toggled all the preferences it suggests (Mercury Transmit, pruged the cache etc etc), uninstalled and reinstalled AE, updated my driver but still the problem persists. I use Windows 11 with NVIDIA GEFORCE studio driver. The fact I can see the preview on my second screen leads me to believe it's something to do with my laptop? Any ideas would be greatly appriciated. Thanks Ollie

I have been capturing materials with the z captis scanner.  While I dont have a lot of experience with sampler, I have been using substance and designer for a few years.  I get this extremely odd error when I try applying the auto tiling feature to my scanned materials - all colors are converted to red in some way (attached examples)I cant tell if this is an issue with captis, sampler or maybe even my graphic card.  Im using the latest version of sampler and I checked that I have the latest updated drivers for my graphic card.

I am using Captivate 7.  In 2006 I created many files using an earlier version Captivate that saved the project with .cp extension name.  I need to fix several .cp  projects.  Any I ideas?Anne

Hello i had replied to an earlier post but it was locked. I am constantly just in the last two weeks or so getting "Theres already too many instances of this program" pop ups when I sign into adobe illustrator and acrobat. Never in photoshop. I only use the same two machines I always have, also I shut down each of the individual computers when I am done but it keeps duplicating the same sign ins and not seeing them as the same. I had followed all the steps instructed online and via adobe to no avail. I keep having to end all sessions and sign back in. Its getting very annoying. Could someone please look into this as it seems I am not the only one having this issue. I am not using different machines, Just two mac minis, one at home and one here. I never sign into these accounts anywhere else and have done so for at least a year. This just started about two weeks ago. It started after I updated adobe the last time. 

In the Photoshop 2020 this lovely hex code in the bottom has disappear and I wonder why? I really need this  when I'm working with the color.I have only RGB code and before I also have hex code in the bottom to see the right color. I am working with color in Photoshop and find this disappointment when hex code disappear. Can I search or in the settings area find a way where I can show hex code again?

Generative Fill isn't working. It suddenly stopped working. It doesn't do anything. Does anyone have the same problem?

I updated to the latest version and my software won't run. I get an error: "Adobe Premiere Pro 2025" is corrupted and can't be opened. You should move it to the trash. This file was downloaded on an unknown date. 

hi, i have been using after effects for a while now and ive recently stumbled on the issue that my time reamp graph is appearing as a straight line. ( i have made sure im on the value graph, made sure my keyframes are easy eased, and i have tried holding alt and scroll up in order to make my graph bigger but to no succesion.) If anyone can help witht his issue it would really help. Thanks

Hello, I would like to stop my Adobe Firefly subscription. Please suspend my account and ensure that no further automatic payments are taken

Bonjour,J'avais un ongles sur mon mac avec le logo adobe pour la sauvagarde des fichiers est elle a disparie et mes fichier aussi. Commant récupèrer mon travail?

Need to cancel Firefly. I was made to believed I wasn't going to be charged when I chatted with assistant.

Using Photoshop in Creative Cloud; when user selects New File, the window comes up gray and user is unable to see or do anything. 

Доброго дня, як відписатись та відєднати платіжну карту, послугами не користувалась і не планую. 

This is a fire image. Is there any Effects & Presets to give animation to this image? File is uploaded as well.Fire   

The waveform animation seems to just slide across the screen rather than moving when words are said. I don't have any position keyframes on the solid layer so that's not the issue. It just doesn't have an appropriate flat line when silent or peaks when words are being said. I've already tried removing as much background noise from the audio as well. I'm using a wav file. Can anyone help? I've added my settings. Thanks

I purchased the Adobe Acrobat Pro (I have it registered, with serial number) for a Mac with Intel processor. Now I have changed to a M4 processor MacBook and it doesn't work. Is there any upgrade of the Acrobat Pro 2020 for it?

Absolutely useless. Pull out from a photo (of two people) and add '12/09' in stone letters at the end. A child could do it. A child wouldn't add a big beard to the guy for absolutley no reason and then write 129 at the end.Am I really paying for this!!!

So just before our account was due to renew, I created a few AI-generated video clips in Firefly.However my wife realized that she could get us an education discount, so we created a new account. However I forgot I had yet to download the video clips from the old login. It was only a day or two that I made the Firefly videos, but when I log into Firefly with my old credentials, the videos seem to be inaccessible. These videos were generated with credits that were already bought and paid for.  How can I download them?

I am trying to activate Adobe acrobat 2020, it acknowleges the activation, but every time I open the program it asks to sign in.When the sign in is done it does NOT re-open the program.I have wait all day but it never re-open  Ray P

Hallo, ich habe noch CS6 auf meinem Rechner installiert und kein Adobe-Abo. Ich würde gern für einen kommerziellen Auftrag die Schrift Myriad Pro nutzen. Ist dies erlaubt? Meines Wissens war diese Schrift bei der Creative Suite 6 damals dabei. Oder muss ich dafür eine extra Lizenz kaufen? Vielen Dank vorab. 

Hi there,   I've been experiencing an issue for quite some time now, and with each update, I hope it gets resolved. It could be something on my end, but this problem always seems to occur unexpectedly, without any changes to my settings.   The issue mainly arises when I return to InDesign after working on something else on my laptop. When I revisit my designs, everything is greyed out, including other open files. Although I can still select individual items, that’s all I can do (I’ve attached a screenshot with everything selected). The only way to fix it is to save, close the file, and reopen it, which is quite frustrating as it disrupts my workflow.   Has anyone else encountered this? Does anyone have a solution?Thanks so much!   <Title renamed by MOD>