Account, Payment, & Plan

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

My Adobe account was suddenly locked today for "Fraudulent activities," even though I have already paid for a full 1-year student subscription.I contacted Adobe Chat support, but they couldn't resolve the issue. They gave me a US phone number, which I cannot call from Vietnam. Then, they provided a Singapore support number, but due to language barriers, I am unable to explain my issue clearly over the phone.This is a legitimate student account. I have all the necessary official documents to prove it, including my school enrollment information, student ID, school email logs, and the payment invoice (Invoice: AD04786701908EVN).The only reason I changed my login email to a personal one is because I am graduating next year, and my university will revoke my student email access. I did this purely to safeguard my paid account.Can a moderator or support agent here please help me escalate this case and reopen my account? I can provide all verification documents and invoices upon request.

Just tonight my account subscription had been cancelled due to being detected of “fraudulent behavior”. My account subscription was purchased on the official website, using my university’s email, and I purchased a student account during the sale (I got 76% sale for Creative Cloud). It has been 1 month since I made my purchase. I paid my bill and today they also billed me $8, the amount I had to pay each month. The purchase was successful and they billed my card already. And now my account is cancelled right after I paid my buck. I really wanna solve this because I’m on my last subject right now and I can’t lose this account. Does anyone know if there is any problem with this, because I really don’t see the fraudulent behavior. P/s: this account is used on 2 devices, one is mine, one is my friend’s, and the card belongs to my friend as well. I really want to revert this accusation and continue to use my account please.

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

Unfortunately the exact same thing has happened for me and I’ve found this response through trying to resolve the matter.I find this an incredibly deceptive tactic to trick customers into a subscription and would like a refund immediately.

I’ve been texting Adobe via email over the last couple of weeks, but I haven't received a response. Now I can’t cancel my subscription on the website until I change my payment method.

I cancelled my subscription and have been charged twice. Please help!

Hallo,mir wird seit Monaten Geld abgebucht, aber ich habe kein Abo!!! Es läuft über Paypal, das heißt, ich habe keine Kreditkarten Infos. Was soll ich machen?

Boa tarde.A Adobe efetuou uma cobrança indevida em meu cartão de crédito no dia 05 de junho de 2026, no valor de R$220,00. Meu plano anual expirou no fim de Abril, eu desabilitei a renovação automatica e estava com o plano inativo desde então.Porém, no dia 05 de junho, eu fiz login em minha conta para verificar algumas informações e a opção “renovação automátiva” apareceu como ativa, sem eu ter ativado. Eu desativei novamente e após verificar as informações que precisava, fechei a janela.Acontece que a página da Adobe está ativando sozinha a renovação automática, deliberadamente. Eu fiz um vídeo de captura de tela, demonstrando essa falha na página, onde eu inativo a cobrança e após alguns segundos a página ativa novamente, sem autorização.Em anexo, envio o e-mail automatico que recebi em Abril, avisando que a assinatura estava encerrando e a ativação automática não estava ativa. O que comprova que a renovação foi feita sem autorização.Solicito o estorno imediato da cobrança. Caso não

@Jeff_A_Wright  Hi,I'm having the same problem.A few days ago, I purchased an Adobe Creative Cloud subscription directly from the Adobe website using my Adobe ID: <Removed by Moderator>. The payment was successful, but my subscription never appeared in my account.Here are the issues I'm experiencing:I never received an order confirmation email or receipt from Adobe.My Adobe account always shows "Unable to load package. Please try again."Creative Cloud Desktop doesn't show my active subscription.The Adobe virtual assistant is also unavailable, so I can't contact support via chat.I've tried logging out and logging back in, using different browsers, incognito mode, clearing the browser cache, restarting the computer, and disabling ExpressVPN, but none of these steps solved the problem. Do you have any suggestions?Thank you for your help.

Hello,I am unable to cancel my Adobe Acrobat subscription. In the subscriptions section of my account, I only see the following message:"Unable to load information. An error occurred. Please try again."This happens even when I try using Incognito mode and different browsers.I would like to cancel my subscription effective as of today's date. Please confirm that my subscription has been cancelled and that no further charges will be made. 

I use Dana as my payment and i canot update my subcription because the system wont let me/eror and i cannot use credit/debit card because i dont have both card. i only miss the payment for 6 days

Payment: why do you charge lately twice a month?

Uni gifted us a license for a year. That just ended and normally I should renew it via the site uni gives us. But I recently bought a Logitech mouse and with that came a month of Creative Cloud Pro. So I wanted to activate that before needing to pay again for my school account. Apparently I just discovered that there is a difference between a personal profile and a school profile. My problem is that the free month has been added to my personal profile, which I don’t use. Is there any way to switch this? Because I would rather not waste this gift.  Also right now my school account shows that I have no access to my apps and my personal profile requires me to download everything. When following that process it starts Photoshop, but immediatly kicks me out because I don’t have a subscribtion for it. I also don't seem to be able to switch between my (locked) school account and my personal account in the creative cloud desktop app. Any help or advice with all of this would be appriciated! 

Two things to first get off my chest:Firstly, your product managers should be embarrassed at adding this much confusion and complexity into the billing process.Secondly, people on your team should try to use the product themselves and note that the "free 7 day trial" immediately results in a charge appearing against a real bank account/card. While I understand this may be intended as an authorization hold or billing verification step, it is not obvious to users and creates a poor first impression.Now that is off my chest, I'll describe the issues.Issue 1: The "7 day free trial" appears to charge immediatelyI signed up expecting a free 7 day trial.Instead, a charge immediately appeared against my bank account/card. If this is an authorization hold, billing verification, or some other temporary transaction, that was not made sufficiently clear during the signup process.From a user's perspective, the experience is:- I am told I am starting a free trial.- I immediately see a charge on my p

I am trying to update my adobe stock payment method, and am unable to because the payment window that pops up keeps crashing. I have tried clearing my cache, opening it in an incognito tab, opening it in a new browser, and even on a different computer. Nothing seems to be working. 

Nach Einlösung des Gutscheins zur Verlängerung für 1 Jahr wurde ein zweites, gleiches Abo eröffnet, sodass ich nun doppelt bezahle für die Nutzung von Creative Cloud Foto-Abo. Wie kann ich das Abo mit monatl. Zahlung ohne Stornokosten beenden?

I used my membership for 2 and it was not for what i needed it for i want to cancel and i see that there is a $89 fee for cancelation fee i don't agree with it since i never sign up for it i never knowingly agreed with it I request a free cancelation fee it does not make any sense to sit in a plan jst becasue i cant get out

I’m trying to buy a product from Adobe Commerce while using a Turkish‑issued card.  When the checkout URL contains  co=tr&lang=tr  the payment is always rejected.  If I change the country to  us  ( co=us&lang=en ) the same card works.    It looks like the Turkish checkout does not accept many Turkish cards, and I need Adobe’s support to fix   this. Please let me know how to enable purchases from Turkey without having to switch the locale.            Thank you. 

I have the following situation:I had trial subscriptions Creative Cloud, and apparantly also Adobe Stock. Before my Creative Cloud subscription renewed, I received a notification and chose to continue it. For Adobe Stock, however, there was no notification and no reminder email.Now Adobe is gradually charging me around €400. I can barely afford Creative Cloud right now. I definitely cannot afford Adobe Stock. I do not even need this service.I understand that Adobe wants to make as much money as possible, but pushing customers into subscriptions like this is not acceptable. I am a student, and I have a payment method linked to an account that currently has no money in it. The 14-day cancellation period has already passed, but there has to be a way to cancel this Adobe Stock subscription without paying a cancellation fee.Under normal circumstances, this would be a different situation. But I went through my emails again, and I honestly cannot describe it any other way than saying that I w

Hello Adobe Support,I purchased a Creative Cloud Pro Student plan on May 19, 2026. My invoice shows that the service term is valid until May 18, 2027.I recently discovered that my subscription is no longer active. My account now shows "You have no paid plans" and asks me to restart the plan.After checking my email, I realized that Adobe sent me a student verification email on May 20, 2026, but I did not complete the verification at that time. The verification link has now expired.My invoice and order history are still available in my account.Could you please help me reactivate my student verification process or resend the verification email so that I can restore access to my subscription?Thank you.

Hi Adobe Support,I recently paid for a Creative Cloud subscription using Apple Pay. The payment was successfully completed, but my account was later canceled due to suspected fraud, and I no longer have access to the services.I have already paid for this subscription, but I am not able to use the service at all. I am requesting either restoration of my account access or a full refund to my original payment method.Since the service has not been provided after payment, I expect this issue to be resolved as soon as possible.Thank you.<Removed by Moderator> 

Hello Adobe Support Team and Community,My Adobe Stock account has been compromised. I received an email notifying me that the email address associated with my account had been changed without my authorization.Since then, I am no longer able to access my account. I tried contacting the online support agent, but they were unable to locate my account using either my original email address or the new one that was set by the attacker.In addition, an unauthorized subscription to Adobe Creative Cloud Pro was purchased using my credit card. I have already blocked my card through my bank to prevent further charges.I have already reported this incident to law enforcement authorities.I still have proof of ownership of the account, including invoices, billing statements, and purchase history linked to my original account.Could someone from Adobe please advise me on the correct escalation path to recover my account and cancel any unauthorized subscriptions? I urgently need help restoring access and