Account, Payment, & Plan

I accidentally got billed for Adobe Acrobat after a free trial, I would like to request a refund as I don’t need it.

Hello Adobe Support, I am following up regarding my refund for my Adobe Express subscription.Previously, I was advised to contact my bank to find out why the refund had not reflected in my account. I have since contacted my bank, and they confirmed that they have not received or processed any refund from Adobe.Could you please investigate this matter further and confirm whether the refund was actually issued? If it was, I would appreciate it if you could provide the refund transaction reference number (ARN) so that my bank can trace the payment.If the refund has not yet been processed, could you please assist me in resolving this issue as soon as possible?Thank you for your assistance. I look forward to your response.

I am being charged by Adobe saggart Dublin, but I have no activated plan. I tried to deactivate it from my bank app but it keeps on taking the money. How do I stop this?

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov

I canceled my subscription on the day I was billed. I forgot to cancel my free trial. Will I get a full refund? How do I initiate requesting a refund? Or is it automatic?

7 günlük ücretsiz denemeyi denedim daha bitmeden Adobe bende 999 TL para kesintisi yaptı aboneliğimi iptal ettim paramın hesabıma geri yatırılmasını talep ediyorum hesabı sadece ücretsiz denemede nasıl çalıştığını öğrenmek için kullandım. Paramın hesabıma geri yatırılmasını talep ediyorum 

I need to cancel my plan. A sign telling me to contact <support> appears, but support is <not available>. Why can't I cancel my plan <at any time> as stated in your page?

Estimado equipo de soporte de Adobe,Solicito la anulación y cancelación definitiva de la suscripción asociada a la cuenta <Removed by Moderator>Me inscribí únicamente al periodo de prueba de 7 días. Actualmente, el panel me muestra un mensaje de "No se puede administrar" debido a un problema de facturación, lo que me impide cancelar el plan por mi cuenta desde la web. Asimismo, el chat de asistencia se cierra automáticamente sin permitirme gestionar el caso.Agradezco de antemano que puedan procesar la cancelación de forma manual desde su sistema para evitar cualquier cargo futuro.Quedo atento a su confirmación por correo electrónico. Muchas gracias. Gracias.

Devo dare disdetta!

I got a free trial for acrobat pro, used it once, then cancelled it. Turns out it snuck in a PAID AI product that I was not made aware would actually charge me. Please help me cancel and get a refunds.

kullanmadıgım zaman ücret çekiliyor iade istiyorum

Hi, I started a free trial of Adobe Acrobat Premium on Google Play on Nov 3, 2026 and forgot to cancel it. On Nov 10 I was charged €69.99 for a yearly subscription that I did not intend to buy. I cancelled the subscription right away and have not used the premium features. I requested a refund from Google Play, but it was denied, and Google suggested contacting the developer (screenshot attached). The request is within 14 days of the purchase. Could an Adobe staff member please help with a refund? I can share the Google Play order number privately. Thank you! 

Request for assistance – Cancellation of subscriptions without early termination fees due to tec hnical issuesHello everyone,I am looking for assistance regarding an issue with two Adobe subscriptions that I would like to cancel without being charged any cancellation fees.On October 13, 2026, I subscribed to Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus, intending to use the free trial.Unfortunately, from the very beginning, I experienced technical issues that prevented me from installing and accessing the software.I have evidence of this issue: a screenshot dated October 13, 2026, showing Adobe Installer Error 206 – "Server Disconnection". The error message explicitly states that the installer could not download Acrobat because Adobe servers could not be reached.Despite my attempts, I was never able to successfully access or use the services.Unfortunately, I forgot to cancel the subscriptions before the trial period ended. I have now discovered that both subscriptions are stil

I subscribed to two Adobe products using my personal bank account and my work email address. The company has since gone bankrupt so the Adobe account email address is unrecoverable.Can anyone advise how I can cancel the Adobe subscriptions with no way to access the linked email accounts?

Please I canceled my superscription but it still charging me

I opted for trial version of adobe that will end after 7 days but why 350 INR has been deducted from account

I need help escalating a support request. Adobe’s virtual assistant repeatedly says it will connect me with a human advisor, but no agent ever joins and the chat eventually resets.I have an unresolved billing/subscription issue and need a case number plus a real billing specialist. I only need Photoshop and Lightroom, and I do not want my Photography plan interrupted while the account is reviewed.Can an Adobe employee or community manager advise the reliable route to open or escalate a billing case when the signed-in chat queue does not connect? I can provide case details privately to an Adobe representative.I will not post account, payment, or order details here.

I subscribed to Adobe Illustrator’s 7-day free trial and cancelled my subscription before the trial period ended. I also received an email confirmation from Adobe confirming that my subscription had been successfully cancelled.However, I have now received a notification from my bank informing me that Adobe attempted to charge my card AED 200 (approximately USD 54.50) for a service called "Adobe Stock – 10 Assets a Month + AI Studio", which I have never subscribed to, authorized, or requested.I would like to request the following actions immediately: Cancel any active or pending subscription associated with this service. Ensure that no further charges are attempted against my bank card. Delete my Adobe account permanently, along with any associated subscriptions and billing arrangements. Confirm in writing that my account has been deleted and that no further payments will be requested or charged. I find this unauthorized subscription and attempted charge extremely concerning, espe

No puedo Cancelar mi suscripción. No me aparece la opción ni en la app de adobe acrobar ni en la página de samsung. Cómo puedo camcelarla? 

Hi I have a problem with my suscription. I bought an IA Reader for Adobe but in my process of purchasing I wrote wrongly my email address so they assigned this service to another account.I would like to unify my accounts in this account and erase this wrongly address How can I do it?Regards  

Hi Adobe Team,On November 9, 2026, I purchased a 24-month prepaid Adobe Lightroom 1TB redemption code from an authorized reseller (B&H Photo Video).I already had an active Lightroom 1TB subscription on this account. When I redeemed the code at ://adobe.com, the system canceled my active subscription instead of extending it, failed to apply the 24 months, and now shows the error: "The code you entered is invalid. Please try again."I have contacted Adobe chat support multiple times and keep getting told it is escalated to "backend support" with no timeline or temporary access, while B&H confirmed the key was properly activated at Point of Sale.Could an Adobe Employee please look into my account's redemption logs or message me privately so I can share my B&H invoice and redemption code to get my 24-month plan restored? Thank you.

I find this an absolute stain on Adobe.  never have I come across a company that makes it impossible to cancel a subscription, I have recently run into a crisis and can’t afford the subscription, yet Adobe makes it impossible to cancel.  im reporting them to the ACCC. this is so so wrong.