Account, Payment, & Plan

 I forgot to cancel my 7-day trial yesterday, so it charged me a monthly fee of CA $45.99 now. Can I get a full refund with the 14-day refund policy? I could not find anywhere to talk to customer service. How can I get my refund?

Refund process time

Hello I’m experiencing an issue with my Adobe account. I had an active subscription, but due to a payment issue with my card, it was canceled. Later, I tried to make the payment with a new card, but it seems this resulted in two separate subscriptions being active at the same time.Currently, I am being charged twice every month, even though I am only using one subscription. This was a mistake, and I would like to request the following:1. Please cancel the duplicate subscription.2. If possible, I would like a refund for the extra charges.Additionally, I am a student, and this situation is financially challenging for me. I would really appreciate your understanding and support with this issue. I'd really appreciate your assistance with this issue. Thank you for your support.

I’ve been fighting to get my payments to go through for many months now.  I received no notices until one day my account just stopped working.  I went back and forth updating biling options, etc. Getting it to work for a while, but only one partial payment went through back in Jul.  Finally today I got noticed my plan was discontinued but could renew for 2x $.  I do believe I’ll be dumping adobe as soon as I decide where to go.  It looks like On1 does import lightroom catalogs and edit settings, but I haven’t seen how well it works yet.

Hello!I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.Please cancel my subscription and confirm the cancellation in writing.If any payment is charged, I kindly ask for a refund as the service has not been used.Thank you for your understanding. I look forward to your reply.

Hello,I need help with my existing Adobe Stock Contributor account.My contributor name is “alexcobalt”.When I try to access my Contributor dashboard, I only see the following message:"New account creation is not available at this time."I am not trying to create a new account. I just want to regain access to my existing Contributor account.I have already tried changing my password, linking and verifying my phone number, and adding a secondary email address. Unfortunately, none of these steps helped.I also contacted Adobe Contributor Support by email but have not received a response.What makes this situation particularly confusing is that I continue to receive sales notification emails and invitations to participate in the Adobe Stock Free Collection. My portfolio is still publicly visible, but I cannot access my dashboard, view my earnings, or manage my content.Could an Adobe representative please check my account and help me restore access?I would be happy to provide my Contributor ID

My sister has been receiving credit charges for Abode for many years but does not have the account or email to cancel the subscription, what is the best process for her to cancel. We have used the find my payment option in Adobe and that didn’t work either. After any ideas? Thank you for your help.

I canceled my sunscription over a year ago , why am I getting and email I will be charged for my sunscription..  Steve Paxton <Removed by Moderator>

Hello,I made a payment for Adobe Firefly on September 11, 2026, but I still cannot use the service. The payment was successful, but Firefly is not available on my account.I have attached my payment receipt as proof of payment.Could you please check my account and help me activate Firefly?Thank you! 

puse la prueba gratuita por 7 dias me dejo crear un video pero ahora sale como si no tuviera la prueba me dice que la tengo que volver a coger pero no se por que sale asi que solucion me dan 

Hi,I've cancelled my CC membership. After trying some other programs i regret my cancellation.Please can someone tell me how te reactivate my membership for CC lightroom.Actually how can I Undo my cancellation

Check when I last used your program. There is a bill even though I didn't use it. I won't pay this bill anymore and I won't use Adobe either. Delete my user account as well.

SeñoresAdobe Customer Care / Adobe Inc.Por medio de la presente presento una reclamación formal por cobros duplicados y/o múltiples realizados a mi tarjeta de crédito terminada en 5894, relacionados con mi suscripción a Adobe.Al momento de adquirir el servicio se me informó que el primer mes correspondía a un período de prueba y que se realizaría únicamente un cobro, por lo que no existe justificación para que se hayan generado múltiples cargos por el mismo concepto y por el mismo valor.En mi extracto/notificaciones bancarias aparecen operaciones por $48.950 COP, realizadas prácticamente de manera consecutiva:05:26 a. m. – Compra aprobada: $48.950 COP – Adobe – tarjeta terminada en 5894. 05:26 a. m. – Compra reversada: $48.950 COP – Adobe – tarjeta terminada en 5894. 05:27 a. m. – Compra aprobada: $48.950 COP – Adobe – tarjeta terminada en 5894.La situación resulta especialmente preocupante porque, independientemente de que una de las operaciones figure posteriormente como “reversada”,

Adobe scan का trail liya tha or time pura hone ke bad rashi auto pay ho gyi h Or yearly subscribe ho gya h ab mujhe mera refuds chahiye  

не могу отменить подписку 

I have an Adobe Acrobat Pro subscription that expires mid-October.  Today, upon attempting to use the “Protect PDF” feature of Adobe Acrobat Pro, the software said I had to upgrade to use that function!!!  I clicked to see what it meant.  The option to continue my existing plan was greyed out.  Furthermore, the annual price of the upgrade was listed as within 1 euro of the former plan.  However, upon reading the small print, the former plan price included VAT whereas the new proposed upgrade DID NOT INCLUDE VAT!!!  Therefore:  Adobe illegitimately withheld services that should have been covered by my present subscription. Adobe engaged in a deliberately deceptive presentation of the price of the upgrade. Adobe did not allow me to simply choose to continue my existing plan.SHAME ON YOU!!!

I signed up for a 7-day free trial on August 8, 2026. After using it, I went into my account and cancelled.The signup had created two separate subscriptions, but the cancellation flow surfaced one, and cancelling it appeared to end everything. The second subscription stayed active, converted to a paid annual commitment when the trial ended, and I was charged $21.64 on August 30th on a card that I did not provide in the free trial invoice. Cancelling that second plan now triggers an early termination fee of $109.95.The account records should show this clearly: my original signup invoice lists two subscriptions, and only one is currently active. I'd ask a community manager to check the backend for the cancellation date on the plan I ended. It should be August 8, the same day I signed up.The points I'd ask someone to weigh:I acted within hours of starting the trial. This is not a case of forgetting to cancel before a renewal. The cancellation flow did not indicate that a second commitment

Good morning, I downloaded the app not realizing that I would be charged for the year. I am within the 14 day cancellation window and would like to cancel and request a refund. I used the app as a one time thing and did it realize that I would be charged.  Thank you! 

Please, I need some advice. I was just debited for my Adobe Lightroom subscription, but I honestly didn’t realize that the subscription was due for renewal. The renewal happened automatically, and I wasn’t expecting the charge.Has anyone here experienced this before and successfully requested a refund from Adobe? If yes, please, how did you go about it, and what exactly did you tell them? I would really appreciate any guidance on the refund process.

Fiz o pagamento mas não atualizou minha assinatura no app

Hello,I trust you’re good.I want to cancel my free trial and couldn’t find where to do that.Attached is the screenshot of my dashboard.Thanks.