Account, Payment, & Plan

 and still waiting for my 3 year license

I subscribed to an Adobe free trial and canceled my plan on August 17, 2025, which was before the free trial end date of August 19, 2025. However, my account still shows an order (Order Number: AD03530600628CPH) for InDesign and Adobe Stock.Could you please confirm that my subscription is fully canceled and that I will not be charged any fees after the trial period?Thank you for your assistance.

Compré el plan de 249 para Photoshop y lo cancelé el mismo día 03/04/2025. Me hicieron un reembolso y hoy me llegó como saldo retenido en mi tarjeta. Más tarde, Adobe hizo el cobro de 249 otra vez y ya no tengo saldo retenido 04/04/2025 . No puedo hablar con un agente porque están cerrado hasta el lunes   

I have been signed up to Adobe for a few years now. I haven't been using it much recently due to my employment. I went to use Photoshop the other day and it said I had to sign in, when I used my regular email it signed me up for a new account with no access. I last paid $49.94 for adobe creative cloud on the 5th september (and on the 5th of all months previously). I went to cancel this direct debit and there is no option to do so. Why can I not have access but I'm paying? What is going on?  When I login with my regular email and free adobe access I cannot get any support from a REAL person because I am not paying a subcription... but my bank account says otherwise. I keep being sent around these ridiculous internet loops and I'm 50 quid down. This is such rubbish support for someone who has put a lot of money into this software 😞 Helen  

I can't seem to access the adobe store to get the invoices. I usually get it from Adobe Store My company needs that invoice.

Yesterday I accidentally bought a subscription because I thought it would give me a free trial but it didn't, so I canceled the plan to get a refund, and it said that I would get a refund, now there's nothing in the plans tab, can an Adobe employee check that my refund is being processed? 

My current payment method is expiring soon so I got a new  company debit/credit card to use for Adobe. It's a brand new card, just got it this afternoon, and I'm trying to update my current card or add a new one altogether, and I keep getting this message:  It's a Visa card from the same bank as before, and there is absolutely nothing wrong with any of the numbers or information. I can't put the company name into the name slot because it requires a first and last name (both of which are on the card, which is what I'm putting into the fields). There's no reason this should be doing this... I really miss the old days of buying something in a store and keeping it for 10+ years without having to bother with a monthly subscription.

Hello, I was benefiting from the teacher plan in September 2022, but my plan changed automatically in September 2023 because my education information was not updated. Last week, I uploaded the document stating that I am still a teacher and my discount was approved, but I cannot switch to my old plan with discount. How can I get my old discount?

I want to cancel my trial. I am unable to do this because it keeps saying that I will soon be able to manage my membership. However, this message has been showing for a week already, and I would like to cancel my subscription. How can I do this?

CS6 installed using DVDs, that I bought in 2015, on new computer with Windows 11. Activated and working. Problem: Receive warning message to register or it will stop working in 5 days. Started at 7 days. Unable to re-register with Adobe. Adobe Chat Help sent me here.

This week when I log into my computer I have been told that I can't use my Adobe account as the maximum number of devices are already using it. I only use it on one device and I am the only user. Today when I have been trying to work in Adobe I have had my apps shut down twice as I assume someone else is logging into my account. How do I stop this happening? I have followed all the suggestions from someone at Abobe on instagram (changed password, linked email account, activated account verification) but it is still happening. I need to be able to work. How do I contact someone at Adobe who will help me solve this and secure my account for me? 

From R$47 to R$ 71/month for the same plan. It's a very high change from one year to the next! What is the justification for this?

Hi everyone, TLDR: I wanted to cancel the yearly renewal, which would have started in November, but instead my subscription was completely cancelled immediately after the chat ended today, 28 August, and we did not reach any conclusion regarding my refund request. I want to share what happened because it feels completely unacceptable and potentially unethical. My yearly Creative Cloud subscription was automatically renewed, even though I had previously contacted Adobe about affordability issues. Initially, they offered to move me to the student plan, but I still had to continue paying monthly even when I couldn’t afford it. Months later, knowing that Adobe has faced legal scrutiny in both the UK and the US over misleading subscription practices, I contacted them again to dispute the automatic renewal and request a full-year refund. Instead of addressing my request, the support agent cancelled my subscription immediately, starting from today, without my consent

Hi, I signed up to adobe stock for a single module at university years ago, and have not really used Adobe stock since other than perhaps on one or two occasions. I have been very sick too, off work and not really in th headspace to be sorting out all this bill stuff or even cognisant enough to realise that I was losing so much money to this scam. I just calculated that over the years they have taken nearly £900 from my account and each time I go to cancel, it sends me the threatening "early cancellation fee" which I can't afford to pay, but then the catch 22 is that they end up taking yet more in the long run. Please could someone help? Is there any way at all to get my money fully refunded for all these years? I am happy to "return" the stock image credits or whatever - I have no use for them anyway so it's a complete and utter waste. Do I have any legal basis on the grounds of my rapidly deteriorating health to get my money back since I was not in a place to make an informed co

Hi everyone,I would like to know how can I do to cancel my annual renew without paying 100$ for cancelling this one.If the support can help me it would be a pleasure.Thanks.

Ich hab meine Verifizierung als Lehrer wie jedes Jahr hochgeladen und auch die Bestätigung bekommen, dass mein "Rabatt weiterläuft und sich am Abo nichts ändert". Trotzdem wird plötzlich das Doppelte abgebucht. Telefonischer Support ist "aufgrund von Problemen mit den Telefonleitungen" nicht möglich und der virtuelle Chat-Bot ist ein trauriger Witz. Was kann ich tun?

Hi, im request jin to see list of devices that that were linked to my account In the past year. Im seeking legal assistant on this and I believe there has been some cybercrime happening.

Hallo,ich habe eine Frage zu KI-Tools im Acrobat Standard: Gibt es eine Studentenversion, die nur Acrobat Standard und den KI-Assistenten beinhaltet oder muss ich direkt die komplette Creative Cloud kaufen? Ich benötige keine Bildbearbeitungstools, sondern nur Acrobat + KI.Vielen Dank für die Hilfe.Gruß, Stefan.

Hi, I had a payment of $9.99 come off my card from Adobe Express yesterday. While I was interested in using the product it was for work. Unfortunately I was switched to a different department and I forgot that I was subscribed. I would appreciate it if I was able to have that refunded.

a donde puedo recurrir o donde se escribe a soporte para que ya no me cobre por una suscricpocion ya cancelada

Why is it so frustrating to cancel a plan to subscribe to a new plan???Can't email support, chatty doesn't help must!!You can subscribe to other subscriptions, but try cancel ughhh ... I've got stuff to do, but take me more than hour to look for a simple email address, all I could find is the complaining email of subscription that did not go through, although it did, but reply on that email and return as error. It is so frustrating !!! I don't need the other stuff and it's lot to pay for Apps you don't need and can't cancel subscriptions! 

Buongiorno,ho disdetto Lightroom, ma continuano ad essermi addebitati pagamenti di € 14,86 ogni mese. Potete aiutarmi? 

My Adobe account has been suspended. This is because the subscription hasn't been paid for several months. Although I've now added funds and tried to pay using the same card I used previously, I'm unable to complete the payment, and an error keeps appearing

Hello! A week ago, I bought the student plan for Creative cloud that I have to pay $29.99 per month for. Yesterday, I got a key for a 12-month student subscription for Creative Cloud. I forgot to cancel the original plan and I redeemed the key for my account. Would I still have to pay $29.99 per month or would I not have to since I redeemed the 12-month student subscription key.

I was asked for my card details over the Adobe chat by Navneet - I think this is totally unacceptable, how can I be sure that it is a safe place to share these details - Is this normal protocal?