Account, Payment, & Plan

Bonjour,Le 28 avril, j’ai reçu la confirmation de l’annulation de mon abonnement.Je n’aurais dû subir aucun prélèvement.Je constate que j’ai non seulement était débité, mais que mon abonnement n’a pas été annulé alors que j’ai la confirmation !Merci de procéder au remboursement du montant prélevé et de bien annulé mon abonnement !Cordialement,

Please cancel my subscription because I can't afford $69.99 + $29.99 per month.  

I am considering to cancel the subscription however it said it’s having the cancellation fee, please advise how can I cancel the plan without it according to my account?

Hi, I’ve been seeing a number of sites and sellers online offering heavily discounted “full access” to Adobe Creative Cloud (often under names like Adobe_King / Design.King / Design_King / Real_Design_King).From what I understand, these appear to be based on shared or third-party team/enterprise licenses, where users are invited into someone else’s plan rather than having their own individual subscription.I’m trying to better understand how this works from Adobe’s perspective:Is this type of resale or shared access allowed under Adobe’s terms? Are these considered legitimate subscriptions for end users? Can Adobe revoke or cancel access to these accounts at any time? Why would a user pay a third party for access instead of subscribing directly through Adobe? Are there any risks around account security, data access, or long-term availability? If these setups aren’t permitted, how are they able to operate for extended periods without being taken down?It would be helpful to understand whe

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Hi, I’ve been seeing a number of sites and sellers online offering heavily discounted “full access” to Adobe Creative Cloud (often under names like Adobe_King / Design.King / Design_King / Real_Design_King).From what I understand, these appear to be based on shared or third-party team/enterprise licenses, where users are invited into someone else’s plan rather than having their own individual subscription.I’m trying to better understand how this works from Adobe’s perspective:Is this type of resale or shared access allowed under Adobe’s terms? Are these considered legitimate subscriptions for end users? Can Adobe revoke or cancel access to these accounts at any time? Why would a user pay a third party for access instead of subscribing directly through Adobe? Are there any risks around account security, data access, or long-term availability? If these setups aren’t permitted, how are they able to operate for extended periods without being taken down?It would be helpful to understand whe

I canceled my 7-day free trial on April 30 (day 6), but was still charged Rs 1949 on May 1. There are no active subscriptions in my Apple or Adobe accounts. Is there any way to request a reimbursement?

Hello!I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.Please cancel my subscription and confirm the cancellation in writing.If any payment is charged, I kindly ask for a refund as the service has not been used.Thank you for your understanding. I look forward to your reply.

I have the Creative Pro plan and know the pricing on that just went up. But on top of the $75.14 (correct charge) I have a recurring $10.88 payment being charged to my credit card from Adobe. This charge happened 4x in one month before I contacted Adobe via chat. They looked into it and do not see the amount in my billing history. Which matches what I see too. So we assumed fraud. I called my credit card company and they refunded me and sent me a new card.Not even one week with my new card the $10.88 was tried to charge me today. After the first fraud claim I switched my Adobe to be paid via Paypal instead of my CC. I immediately called my credit card company since this charge should not have even come through directly to my CC. They confirmed 100% that it is Adobe making this charge. So we had to refund and cancel my card again. I contacted chat support and they were very unhelpful. They said “since they do not see the charge being made in my billing history it has to be a bank proble

Deseo cancelar mi suscripción y solicitar un reembolso total bajo su política de 14 días. Me olvidé de cancelar la prueba gratuita y el cobro se realizó recientemente. Por favor, confirmen la cancelación sin cargos adicionales

Ich habe Adobe Pro im März auf Probezeit abonniert und innerhalb von 5 Tagen storniert. Nichtsdestotrotz wurde bei mir im April und Mai das Geld abgezogen. Ich möchte mein Geld zurück

Se renovó automaticamente la suscripción anual con un cargo de 18 k a la tarjeta sin que deseara, e Sun cargo automático no deseado que estoy reclamando con su política de 14 días 

Hola buenas tardes, el 13 de abril cancele mi plan adobe y el mismo día recibí un correo de confirmación de cancelación de mi cuenta, al día siguiente recibí un correo confirmando y garantizando mi reembolso. Sin embargo, a mi cuenta no ha llegado dicho reembolso, a pesar de que ya han pasado exactamente los 14 días hábiles que indican como periodo en el que se refleje la transacción. Así que me gustaría saber porque no lo he recibido y que debo hacer para obtenerlo 

no puedo suscribirme devuelta a creative cloud. cuando quiero hacer el pago sale el siguiente mensaje: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." No es problema del banco porque intente con 5 tarjetas distintas

Necesito que me ayuden, accedí a la versión de prueba y antes de finalizar el tiempo de prueba solicité la cancelación porque no queria usarlo pero resulta que me realizaron 2 cobros de mi tarjeta de débito y sigue vigente el plan, necesito que hagan la devolucion de dichos cobros

Ik heb een account gemaakt voor Adobe Express in mijn browser. Ik probeer het product te kopen maar elke keer als ik Ideal als betaaloptie kies blijft het betaalprogramma maar laden en lukt het mij niet om af te rekenen. Ik heb het daarna nog een keer geprobeerd maar dan via de Adobe Express applicatie in mijn taakbalk, hierbij precies hetzelfde probleem. Het betaalprogramma wil niet doorladen tot wanneer ik kan afrekenen. Ik heb dit nu ook al een paar dagen herhaald. Ik probeer dit nu op mijn telefoon te kopen en hierop krijg ik een 14 dagen free trial en op mijn computer een 30 dagen free trial??? Ik ben heel erg in de war hierover. Graag hoor ik hier meer over.

I forgot to cancel two of my free trials and they turned into paid plans. It automatically charged me. I cancelled them within 14 days, how long does it usually take for a refund to happen?

I forgot to cancel my free trial and was charged today. I’d like a refund.

When I enter my adobe account page, I get an error popup saying “Unable to load plans”.I has been this way for a couple of days already.I have tried:- clearing my adobe cookies-opening in incognito window-making sure my browser is up to date (using google chrome) This is REALLY frustrating, any help would be appriciated.  

Started annual free trial on 22/04, cancelled in the free trial period on the 23/04 however have been charged $47.99 on the the 01/05. How can I dispute this to revive a refund? I have a confirmation from adobe on the 23/04 confirming the subscription has been cancelled.

I am a teacher and used to get the discount code applied on my account but recently it changed without my knowlegdge and Im now paying the full £66 per month. If I want to cancel I have to pay the cancellation fee so I wondered if it was possible to just apply my teacher status back onto my acccount?Would it be possible to reactivate my teacher discount and re-imburse me for the months that I have been paying the full cost? 

I have an accidental GCash auto-debit charge and I would like a refund under the 14-day cancellation policy"I am writing to respectfully request a refund for an unexpected auto-renewal charge of Adobr Pro that was deducted from my GCash account.

Why cant I just cancel my subscription, I dont have the money to pay for it right now. This is a 22$ a month plan that if I cancel 12 days before I get charged, it will require me to pay 4 and a half months of service that I dont get and cant afford 91$,  no I did not buy the yearly this is a monthly plan that they refuse to let me cancel untill the last 3 days of the month, Absolutly rediculous this is exactly what unity practically tried doing but on a whole different scale of robbery because when you get charged 91$ you dont even get to use it for the next 4 and a half months if I was some one who could make a good argument I would sue them on this!

ME COBRARAM UM VALOR DE 95,00 REAIS, SENDO QUE COLQUEI COMO NÃO NA OPÇÃO DE NRENOVAÇÃO AUTOMATICA, AGORA NÃO TEM UM SUPORTE PARA AJUDAR NO REEMBOLSO, E AINDA FALAM QUE SE CANCELAR DENTRO DE 14 DIAS TE REEMBOLSAM, TUDO MENTIRA!! COBRAM O VALOR DE CANCELAMENTO SEU ISSO SIM. QUERO O MEU REEMBOLSO, POIS ISSO É ROUBO, COBRAR DE ALGO QUE VOCÊ SELECIONOU COMO NÃO COBRAR. POR FAVOR ALGUEM DO SUPORTE ENTRAR EM CONTATO PARA DAR ANDAMENTO NO REEMBOLSO, SENÃO VAI FICAR PIOR