Account, Payment, & Plan

ฉันต้องการยกเลิก Acrocat Standart DC แต่ไม่สามารถทำได้ เนื่องจากฉันใช้ Acrobat Proแล้ว

Buonasera.Avevo iniziato un periodo di prova gratuita di Adobe Acrobat, ma ho interrotto la prova due giorni prima del termine della prova stessa. Oltretutto, non ho mai utilizzato Adobe Acrobat dopo aver posto il termine al periodo di prova gratuito.Nonostante ciò, mi è stata ingiustamente addebitata sulla mia carta prepagata una spesa di 36,59 € nel mese di marzo e una spesa di 36,59 € nel mese di aprile, per un totale di 73,18 €. Inoltre, ho letto che è previsto che mi verranno addebitati ulteriori 36,59 € nel mese di maggio. Pertanto, vi chiedo il rimborso dei 73,18 € ingiustamente versati e di annullare ogni addebito futuro.Cordiali saluti, Andrea Alfieri

I’ve had this random monthly charge from adobe. I had no accounts before making this one to pose this issue yet this charge keeps coming out. I checked the charge look up tool and nothing so now I’m here. Adobe is a giant scam.

Hi,I recently tried Adobe acrobat the paid version. It was frfee for a week so i decided i would try it and cancel it aftewards. Now that i want to cancel, i cant get acces to “my plans” tab. Nothing is showing up and i’m unable to pick a different plan, or cancel my subscription. I’ve gone through countless of forums and tried 4 different browser and 3 devices. Nothing. Can someone help me?  Never buying anything from adobe again.. 

Hello everyone, I bought the original full version of Photoshop CS6 v13 for over PLN 2,000 a few years ago, bought on an invoice for my small company, currently Photoshop is activated on 1 laptop with Core I5 ​​4th gen. with Win8.1 and I have a used new laptop with I5 8th gen. win10 I want to install CS6 on a new laptop so I can continue working, but unfortunately, neither the installation by entering my product key directly, where it also appears as active and registered in my Adobe account, nor the offline installation option works :( After generating the request code, after installing CS6, when I go to the page where I enter the request code, then my product key, and the response code should be generated, the entire Adobe system says my key has been invalidated :((( It looks terrible and I feel totally cheated because I spent a lot of money :( And they're telling me the key has been invalidated, even though it works on my old PS6 laptop, and I hope no one from Adobe disables it beca

I am having the same issue. Adobe support is not helpful at all. Just like the person who answered with a bunch of links for you to try and figure out yourself they are all links for the desktop version. Adobe support kept giving me steps to do that were impossible on the ipad. They act like you are the problem while the dip in your pocket for the monthly fees. 

I'm having the same issue - “Please try again or contact support if the issue continues.624309374B490C20992016B61784019406526”  And then the chat bot freezes when I attempt to use it.  I’ve tried using my mobile as well as desktop, how is this solved? 

sorry but customer support kept bugging the payment was made today and i would like a cancellation and a full refund

Me ofrecieron una version de prueba gratuita por 7 dias y la cancelé inmediatamente, dos semanas despues me están cobrando un cargo, yo no autoricé eso, ya cancelé de nuevo una suscripcion de IA que ni sabia que tenia y ahora solo quiero remover mi método de pago, estoy muy incómoda

Hello Adobe community.I'm writing to share a very stressful situation I'm experiencing with Adobe.This past weekend I woke up to a message that Adobe had charged me 5 times the price of my Student plan. The price I pay for the student plan is $15 USD (or 80 BRL), and Adobe arbitrarily decided to charge $80 USD, more than 5 times the original price.When I requested a refund for this exorbitant charge, Adobe support simply refused. This is ridiculous.I'd like to know if anyone else has ever had this bad experience with Adobe. And what to do?PS: I've been an Adobe subscriber for years and never thought this would happen!

I got the free trial and I canceled when I realized it wont do what I need it to, can you please issue me the full refund of $37.08

I am being charged monthly for an Adobe After Effects subscription, but I cannot access the account associated with it. Adobe Charge Finder shows the email with asterisks hiding most of the address , so the address is partially hidden. I may have made a typo when creating the account Months ago. I have the invoice number and payment information, but I cannot contact a human support agent because I am logged into a different Adobe account with no active subscription. How can I recover or cancel this subscription?

I signed up for a trial that ended on July 14. I canceled on July 11. I was billed 6.99 today. Please refund my money.and delete my card information as soon as possible.My name is Penny Berry and my email is<email removed by mod>. See below. <info removed by mod>   

Good day, Adobe Customer Support!I am kindly asking for your consideration for a refund of my subscription of your Pro version of the app. I was really sure that I cancelled my subscription right after I applied for the free trial. However, today, my Gcash was charged with the amount of ₱1,891.68. I understand that it is not easy to make a refund decision immediately but I hope to be considered as I am still a student and I can't afford to make such huge amount of purchase. The money deducted in my electronic wallet was supposed to be used for my monthly utilities and with that I was really shocked when I read the notification of the payment.I really am hoping to be refunded as I need the money for my studies. I have no means to use such huge amount of money for a subscription.Please help me with the refund. I can't afford to lose the amount the was automatically debited to my wallet.Attached below is the proof of payment. Please let me know if you need more proofs and information rega

Hallo, ich würde gerne mein Abonnement kündigen, welches extra wegen der Kosten noch nicht gekündigt wurde. Ich zahle monatlich 35€ ca und brauche es im Moment nicht mehr. Jedoch sehe ich es gar nicht ein, irgendwelche Kosten zu zahlen, wenn ich seit Mai 2025 Mitglied bin. Danke

Good day, Adobe Customer Support!I am kindly asking for your consideration for a refund of my subscription of your Pro version of the app. I was really sure that I cancelled my subscription right after I applied for the free trial. However, today, my Gcash was charged with the amount of ₱1,891.68. I understand that it is not easy to make a refund decision immediately but I hope to be considered as I am still a student and I can't afford to make such huge amount of purchase. The money deducted in my electronic wallet was supposed to be used for my monthly utilities and with that I was really shocked when I read the notification of the payment.I really am hoping to be refunded as I need the money for my studies. I have no means to use such huge amount of money for a subscription.Please help me with the refund. I can't afford to lose the amount the was automatically debited to my wallet.Attached below is the proof of payment. Please let me know if you need more proofs and information rega

I am a student from Portugal. In august/september of 2024 I was supposed to pay my adobe monthly subscription (it was around 19€) but during this time, I was away from my computer and my credit card had expired.This left me with no way to pay, cancel or change my payment details for aprox. 1 month. When I was finally able to link my new card, Adobe told me I would be forced to pay what I owed (fair) and I would be forcefully placed in a yearly plan in which my monthly price would increase from 19€ to 41€ (unfair). My only option for cancellation was to pay a few hundred € to exit this plan that I was being placed in without a choice.Since then, I’ve been stuck on this plan and paying the price they told me to pay. This is quite annoying, It more than doubled my Adobe expenses and left me with no option to contact or reach out to support. I tried chatting with a bot (back when it still showed up on the website) and even tried to be online when the supposed customer support people would

Hola, recientemente se me hizo el cobro tras olvidar cancelar el plan gratuito, y quería saber cuantos dias tarda en hacerse el reembolso, porque cancelé el plan la misma hora en la que me notificó el cobro y no tarde ni 1 día y ya van 4 días de espera

I clicked “Edit payment method” and changed my first and Last name, but there’s no option to change the address. What should I do? I’ve tried clicking on each of the topics that appear on the screen, including Overview, Account and security, Plans and payment, and Communication preferences, but it seems only the subtopics I click on allow me to edit this section. There’s no place to enter the address. What should I do?

Eu estou sendo cobranda de um serviço que não utilizo e que cancelei desde Janeiro e até hoje estou sendo cobrada antecipadamente, meu cartão foi bloqueado 2 vezes por causa da merda deste serviço de imprestável, cancelem o meu plano, deletem a minha conta, façam qualquer coisa para que eu não seja mais cobrada porque se eu for cobrada mais um vez vou caçar até no inferno um advogado pra encher o cu dessa empresa de processo 

Hello,I need help cancelling my Adobe InDesign free trial.I started a 7-day free trial of Adobe InDesign on 3 July 2026, and the trial was subsequently extended for another 7 days.The InDesign plan is visible in the Creative Cloud desktop application, but it does not appear correctly in the “Plans” section of my Adobe account. Therefore, I cannot access the “Manage Plan” or “Cancel Plan” options.I have also tried using the Adobe “Contact Us” page, but it keeps redirecting me to the same page. No chat window appears, even after trying different browsers and disabling browser extensions.I am requesting assistance from an Adobe employee to cancel the InDesign free trial before it automatically converts into a paid subscription.Please confirm that the trial has been cancelled and that no payment will be charged. I can provide my Adobe account email address and order number through a secure private support channel.Thank you.

Cancellation confirmed We've processed your cancellation request, and your subscription to AI Assistant for Acrobat will end on 26-May-2026 (PT).  What happens next? You'll continue to have access to your free Creative Cloud membership, which includes free versions of popular Adobe apps and services, access to learning resources, and 5GB of cloud storage. If your stored files are over the 5GB limit, you many need to remove or back up some items to stay within your available storage.  Wishing you all the best on your next creative steps. Canceled subscription AI Assistant for Acrobat  i have a question why doesnot my subscribtion been canceled before the end of the 7 days as i cacelled it but still it wants to charge me money every single month fradulently and i didnt use the app why is that i want a full fix to the issue???????????

I came in yesterday to cancel after my first paid month. I saw that my credits reset in 8 days, so I kept the account open and out a reminder to cancel next week. Now today, I get an email saying I was charged another month- I didn’t realize the month refill was different than the credit refill.  I canceled now, but I’d like my $9.99 back. It’s saying I have 31 days left until services are finished, which I don’t need and didn’t want. I don’t know who to speak with. 

My son has an Adobe account - best I can tell it is connected to the <Removed by Moderator>.  Several months ago, he subscribed to a particular service and thought he canceled it.  Yet my credit card continues to get charge ~$38 per month and I cannot figure out how to turn this off.  He says he doesn't see the subscription on his account - not sure if he has another account or what.  I need to talk to someone but cannot figure out phone or chat options.