Account, Payment, & Plan

Hi,I have the annual subscription with monthly payment. (I pay 36,59 euros)On the 18 of March 2026 it expires one year, in that date i continue to pay that amount with the same subscription?So i have another annual subscription with monthly payment till 2027? Thankssorry for my english

This will get a bit confusing now, but I still hope, someone with the adobe team still understands and could help. I used to have an ID under <Removed by Moderator>. Corporate decided to make new mail adresses <Removed by Moderator>. instead of changing the ID-email linked to the original license, they removed my cloud license from <Removed by Moderator>, created a new account under <Removed by Moderator> and added a license there.result from this: no access to old files, that were stored with the account on <Removed by Moderator>, but adobe portfolio still was available on the personal account under <Removed by Moderator>at now, i eventually managed to get a license onto my adress<Removed by Moderator>.at again. result: access to files possible again! so far, so good. problem now: when i changed the ID adress of that account to <Removed by Moderator>(as it should have happened right in the beginning) i did not see my pages on https://por

Hi As stated at the bottom of website, invoices that are no longer accessible through a customer account can be provided by Adobe Customer Service.I need copies of my invoices dated prior to January 31, 2023. These invoices are no longer visible or available for download in my account.I contacted customer support, but the agent left the chat before resolving the case. Perhaps I could email someone instead.Best regards,Raf

Deseo cancelar mi suscepcion,ya que no es la que yo deseaba help

I can't cancel the plan. I've been trying to for weeks, and this has happened to many people, the cancel page won't load. So extremely unprofessional of adobe to do this and steal money from customers. Someone please help me cancel. 

So i have been trying to cancel my sub as the site wont work, i contacted an agent via chat but he seem to just leave me.  

Hello Adobe Team Following my last post, thank you for your response. I understand your message, but I would like to know when I will receive my refund. My Adobe account email is <Removed by Moderator> Thank you in advance for your help. Kind regards,Leila

Hi,I’ve had the full creative cloud pro for years and finally realised I use maybe a handful of apps so I wanted to see if there was any way of bringing my monthly price down and losing some of the apps I never use.I’ve looked at the comparisons between CC Pro and Standard but it doesn’t mention some of the apps I use daily.I’m looking for a package that has PremiereMedia EncoderAdobe PodcastAdobe Fonts AcrobatAuditionAdobe Express. Can anyone confirm for me that I still get access to all the above on the CC Standard plan? Or can suggest a better package? ThanksNeil 

I desperately need to cancel my plan but cannot without a large charge. I tried changing my plan to the cheapest option for the remainder of my year commitment but in doing that, it started my "year" over. Can I please get my plan canceled immediately without additional charges.  

Hi, this is Angelica.I got charge for the services that supposed to be free for 14 days days. And today I had a 2 deductions on my account one is $9.44 and $40.94. I only use the adobe app once and now I got charge for $50. I need a refund for something that I don’t use often. Thank you

Hi, I signed up for a free trial back in December ‘25 and promptly cancelled it when I realised I would never use it. The cancellation email came through on 18th December and I thought nothing of it.  January came and I was charged the $49 odd dollars for the monthly fee. I was busy and didn’t follow it up. Thinking it would just be the one charge, whatever. I have just been charged again. I have searched high and low for a phone number, email address, something that can lead me to a human to find out why I am being charged on an account I had cancelled.  I have since logged into my account and seen that it was active. I didn’t reactivate the account whatsoever.  Where do I go to for assistance? Even the forums here don’t seem to give answers. I’m sorry I even signed up to Adobe now. 

Como exijo mi devolucion tras la prueba gratuita me descontaron mucho dinero y no uso la app

Hello,I switched subscriptions two or three months ago, moving from Illustrator to Photoshop. I also added my new bank card. I no longer have access to any applications, even though my bank account is still being charged for Illustrator. I can't change my bank details, cancel my subscription (on different browsers), or contact customer support. Could you help me? 

Hi everyone, I’m trying to subscribe to Adobe Acrobat Pro, but I keep getting an error saying my payment method failed. I’m also unable to add a new payment method — the option doesn’t seem to work at all. Has anyone faced this issue before or found a workaround? Any help would be appreciated. Thanks in advance!

使用していないパソコンから、永続版のライセンス認証を解除したいです。使用しているパソコンのライセンス認証は、そのままにしておきたいです。

I have Adobe Creative Suite 5.5 Design Premium software that I purchased back in my college days (2012). The version is CS5 and, of course, I've had it on a few devices over the years. In the past, I've never had a problem with deactivating it from an old device so I can activate it on a new device. That is until recently. I purchased a new laptop and went through the necessary steps of deactivating my Adobe software on my old laptop (Help > Deactivate). It shows on my old laptop that the software has been deactivated ("deactivate" is now greyed out in the drop down menu), but on my new laptop it continued to warn me that I needed to deactivate it on my other device. Now it will no longer let me access my product, which was working up until that point. I get a pop-up window that says "activation limit reached". It does give me the option to retry my activation if I've already deactivated on my old laptop, which I've tried clicking on that but it just keeps sending me in a circl

On November 29, 2024, I subscribed to Adobe All Apps. And now, in November 2025, I wanted to cancel, and I did. But here's the problem: I've never been an Adobe Stock subscriber. But now I see that I'm listed as an Adobe Stock subscriber. But I never had permission to do so. A Stock subscription I've never used has charged my credit card $29.90 every month. This is unacceptable.I demand information about this. How is this possible?!How can I have an Adobe Stock subscription that I didn't authorize and didn't purchase willingly?!I want you to know that I will be reporting this everywhere and I want this issue to be fixed. I've been charged Adobe Stock fees for a year that I haven't used. This is unacceptable. I demand an urgent explanation and a solution from you...!!!???

Cannot open my Lightroom Classics because I keep getting the same issue that my subscription status cannot be verified. My billing details and address are right, all the apps and my IOS are up to date. I tried to delete everything related to Adobe on my laptop to reinsall everything and nothing helped. Restarted my device multiple times, the time and date are right and the internet connection is good. I even tried to swithc to my phones hotspot and nothing helped. Firewall is inactive. I am giving up on using Adobe and this is my last hope in finding the answer. 

Today I got charged for the next month of my creative plan, but since I no longer need it, I was going to cancel. Then the page offered to switch it to another one, and I change it to the Acrobat one, and it mentioned that I would be refunded, but I only got charged for the new one and didn't receive any refund. How long does it take to get the refund after changing the plan?

Dear Adobe Management Team,   Greetings.   kindly looking for the refund amount of 69.99€ for the subscriptions has been cancelled right after I've tried the free trial subscription that has been charged on my debit card ending with 6029 that registered in the google pay account.   Please awaiting for your response to my email <Removed by Moderator> Thank you  

Eu assinei o teste grátis de 2 serviços da Adobe e após assinar eu desativei a cobrança automática. Agora depois de 14 dias. Simplesmente cobraram o valor de cobrança mesmo eu tendo desativado e cancelado a cobrança automática. QUERO MEU DINHEIRO DE VOLTA!

Hello!   Adobe community. Today I have been charged yet another month of adobe cloud. a service I opeend and tried cancelling a day laters, as I noticed it was not what I was looking for.  Did not use it, do not use it.  Sent a message, representative closed the conversation and never cancelled. Try cancelling when I see the new charge, they tell me I will be charged $65 dollars for cancelling before X amount of days. They tell me they will give me 2 free months and then I can cancel it.  Notice they still charged those 2 "free months", I try cancelling, they make the same offer.  I tell them(all of this by chat) that I am not interested, they ask me to send the chats where they offered the 2 months, I do.  They say the will cancel and refund my charges, never receive a cancellation email or the chat. (but I copied it and saved it) Today no on answers on chat.  There is not an email to contact this company or a phone numer.  What should I do? &nb

Hello Adobe Team,   My Adobe account email is <Removed by Moderator>   I started a 7-day free trial of Adobe Acrobat on 17 January 2026 using PayPal payment .   Just 2 day after (19 January 2026  at 20:30 PM), I immediately canceled the automatic payment.   However, 35.99€ was still deducted from my PayPal account.   Payment Details:   Amount: 35.99€   Date & Time: 25 January 2026, 12:11 PM   Payment Method: PayPal   Merchant Order Id : BL3346788678   Transaction Id: 4R743835P8237654L     Please verify my account and kindly issue a refund since the payment was made, one week after I canceled the subscription.    I also checked Manage Subscriptions on the Adobe app, and I don't have any active subscriptions linked to you, nor do I have any on the App Store, as you can see in the attached file.   I can provide screenshots or more details if needed.   Thank you for your help.   Regard

Hi, I'm trying to buy Adobe, but my card is being declined. I've tried two different cards and I get this message: "We were unable to process your payment. Please review your payment details. If the problem persists, try another payment method or contact your bank."I already spoke with my bank and they haven't helped.

Fiz pagamento da assinatura pelo aplicativo e pelo app diz que não está liberado para uso não sei oque fazer com