Bug Reports

Hello communityI published an Express doc as a 'link only' and it worked initially.I then had to make changes, so when done I clicked 'update link' to presumeably transfer the chnges to the file on the link. Then it said it couldn't update the file (several tries). Then I deleted the link as it suggests to 'republish'. Now I get the red error msg saying it can't publish and any previous link leads to a 404 error msg page. I just want to generate a new public link to my latest file. Do you only get one public link per file? Thanks for your help - am thrying to get a signed-off Annual Report to a client. 

Hello Adobe Community,We've been using Adobe Express to create banners, promotional graphics, and featured images for our website, https://geometrrydashapk.com/, and overall the design experience has been quite good. However, we've recently started noticing a few reliability and performance issues after publishing Adobe Express-generated assets on the site. Some exported images seem to have larger file sizes than expected, which appears to affect page load times, especially for mobile visitors. In a few cases, we've also had to perform additional image optimization before deployment because the assets weren't loading as efficiently as we'd hoped. Another issue we've encountered is that after updating graphics, some users continue to see older versions of the images, possibly due to caching behavior, which creates an inconsistent experience across devices and browsers. These problems are not always easy to reproduce, but they seem to occur often enough to impact the overall user experie

Why did you take away “select all” under the multiple select tool?

Added a new image to edit in Adobe Express (just to add some text); however, my image is not displaying, just a blank page with buttons above that have no text and aren’t active. Tried different images but got the same result – nothing is showing on the page. Screenshot attached. Desktop issue in Chrome. Tried logging in and out; tried yesterday and today, but nothing works. Is anyone having the same issue? Any advice welcome. Thank you!

The new update on Adobe Express obstructs the full viw of the page with the "Edit Page" and "Resize" buttons being on the canvas, please let us move this button ot place it somewhere that doesn't block the viw of the entire page Thanks

The same problem exists with my project, when i want to download a Video-File. (it works on my phone but not on the desktop). Is there anybody working on fixing that bug?  

Hello,At first, some fonts stopped appearing on my iPad. This had happened before, but it eventually affected other projects as well. Now, I can no longer apply fonts properly, even basic ones.The issue also occurs on the web version of Adobe Express, which makes me think it might be related to a synchronization problem rather than my device.I’ve already tried restarting the app, change browser,  and using different projects, but the problem persists.Could you please help me resolve this issue? 

1. Open express mobile app on android on pixel 10 pro xl 2. Open a project3. Click one of the images or add an image4. Click auto enhance buttonActual: App crashes, and I can't go back to the same project anymore even if I open the app again, app crashes whenever I open that projectExpected: Auto enhance works, at least not crash the project.

Resize and and expand image isn't functional. When I select expand image and hit resize it unselects. It changes to the right size, but doesn't actually do what it's always done. I do have a screen recording. The bottom picture is after pressing resize 

When opening the presentation workspace, a pop-up window appears with the message:"Something went wrong. Please wait—we'll reconnect you when it's fixed."Clearing cookies doesn't help. However, if I turn on a VPN, it works fine (the country is Russia).The problem is that I don't have a VPN on my work computer due to company policy. And most of the time when I work on presentations, it is at the office. Currently, I have to create presentations after work on my home computer. This didn't use to happen before—everything worked perfectly.

When I use the background remover tool. The app is reloading. When it works and I go to open the photo editor after removing background then the background comes back. Have to start over and over at least 20 times to make it work.

This has happened to me twice, I have created a captioned video for social media. I completed the video and downloaded, then come back another day to make additional edits or revisions and my file has been deleted, not by me. It can not be found in my deleted files in Creative Cloud either. 

Loading photos into express has not been possible for me for quite some time now, months ago the web app extension on Google would not take an image unless I dropped the image into adobe express.com editor and then it wouldn't let me upload a photo app on my MacBook now neither of them work I can't upload anything at all and express is completely useless to me as well as anything on the website

  Hi Adobe Team, I've been unable to access my existing projects in Adobe Express for the past 2 weeks. When I try to open any previous file, I get: "Something went wrong. Please wait — we'll reconnect you when it's fixed." The error persists indefinitely.✅ What works: Creating NEW projects, general account access❌ What doesn't work: Opening, editing, or downloading ANY of my existing filesI've already tried: clearing cache, different browsers/devices, re-signing in, checking status.adobe.com (all green). This is blocking my work deadlines. I need backend assistance to restore access to my files. I can share my account email and file links via private message for security. Please DM me or advise how to proceed.Please advise or escalate to a support agent. Thank you! {Mod Note- Personal information has been removed by the Moderator}

Photo saving problem. 

Adobe Express photo grid sync/save failure: When creating a photo grid, if I select multiple images and click Save or leave the grid upload screen before every image has fully synced into its grid cell, Adobe Express gives the appearance that the project has saved. However, from that moment forward, the project no longer saves correctly. The cloud sync icon continues indefinitely, and later work is lost. The workaround is to wait until every image finishes loading into its grid spot before leaving the grid screen. If the issue has already started, the user must refresh and return to the last valid save.Issue: Adobe Express stops saving when leaving photo grid upload screen before images finish syncingProduct: Adobe Express (Web)Platform: Chrome latest version on WindowsSteps: Open an Adobe Express web page project. Create or edit a photo grid. Select multiple images to add to the grid. Before every image has fully loaded/synced into its grid spot, click Save to leave the photo gr

Adobe express has been unusable on my mobile devices for a few weeks Which severely limits my ability to use the program. I've uninstalled reinstalled, updated, deleted files, etc. It works fine on my Mac.

Been getting this error for over a week “Download failed - We're experiencing a temporary Adobe Stock service outage. Please try again later or contact Adobe Support for help”.  Done all the suggested fixes support offers, no change. Cannot download any project in any format. 

I have an issue where a particular text box is not animating in as the video plays. If I manually re-wind the video in Express editor, it does display though. I have various text boxes which use the same animations to display and exit, all of them successful except for this particular one. It’s identical to another textbox just before it other than the text within it, and it has the same timings and exit animation as another.I have tried deleting and re-creating the textbox to no avail.See attached video as it demonstrates it better than I can explain it.I have found that if I remove the “out” animation (which is a simple slide) the “in” animation works fine. If I remove the “in” but keep the “out” then it continues not working.The id of the file is urn:aaid:sc:EU:e4b931a2-abd2-4a4d-a8d7-edfa4f67f036, page 4I do see an error in the console, not sure whether it’s relevant or not:sentry-d4e3e283ab2ef7c403d1.js:1 [mobx] uncaught error in 'Reaction[tV.update()]' TypeError: Cannot set prope

After adding my text while am planning to select all the texts it get stucked and every thing and not able to do nothing 

I do some short reels/videos for socials. As I’m using background photos I give them a slight animation so that the elements don’t look so static, usually choosing between the “Zoom in” and “Zoom out” Looping animations.When editing the videos the background zooms in or zooms out properly but, when the video is exported, the animated background does a little “jump” up and down every so seconds so the animation doesn’t look smooth.ExampleThis has been happening since many months but the jitter doesn’t always happen. What could be the cause of this? Can you take a look?Looking forward to your replying,Mzz

Every time I try to do anything, including copy and paste etc, I get this message: We’ve encountered an unexpected problem. Try refreshing the page or return back to home.UUID: aed8dc7a-26ea-4a18-8daf-47e827e31809 I have cleared browsing data and CACHE, I have also tried in app and on different web versions and tried logging in and out. 

 When I edit an existing graphic and download it after finishing my changes, the downloaded file does not match the latest version. See the attached example: On the right is what I created and downloaded and on the left you see the downloaded version. I am using the web version. This issue seems to appear with video, GIF and PNG downloads. 

Product: Adobe ExpressIssue Type: PDF Export / Document Generation BugFrequency: Intermittent, but repeatable enough to affect workflowExport Format Affected: PDFOther Formats Tested: Not yet testedSummaryWe use Adobe Express templates to create project-specific documents. The template includes placeholder numbers and information that we manually replace with the correct project details before exporting.The issue occurs when exporting the document as a PDF for the first time after making edits. The downloaded PDF does not always include the newly updated information. Instead, it appears to retain or omit some of the replaced placeholder content, even though the document itself in Adobe Express shows the correct updated information.Interestingly, other edits, such as deleting unused slides/pages, usually do appear correctly in the exported PDF. The issue seems specifically related to the updated text or project information not being carried into the first PDF export.Steps to ReproduceOp

I am attempting to translate a PDF audiology report into Spanish and it gives me the error that some words violate Adobe’s terms of use. I then asked Adobe’s AI Assistant which words are in violation and it says nothing in the document is a violation. *Only edited the screenshots to block confidential info.