Bug Reports

The highlight text feature has inconsistant formatting. The same parameters are being using on all of these cards (shape size: 33), yet the highlight differs based on the text inputted. Most notably, when characters that don't have tails or italicized words are included, the highlight becomes more constrained.  This is frustrating when creating templates, as this text highlight should be standardized across any copy input.

I can't figure out why some of my images are not visible when I download my presentation from Adobe Express? It downloads fine as a video and png. But I need it in pdf format. They are my own images, not licensed stock. How can I fix this? 

My students are using anchor links to navigate their Express webpages. Unfortunately after they link the Heading to the table of contents and then publish it, the link go to the bottom of the page.  They are making the links correctly from a published webpage. Some say it works on the laptop that they made the webpage on but does not work on a second device. Can you please look into this bug? Thank you, 

Hello, I am facing a problem with an adobe font called Arsenica Variable. I am using it in illustrator, have added it on my favorites and a library.  When I try to use in on Adobe express, first of all its showing only as part of the library i have created and second of all when i select it as a font and try to type a sentence it comes out as blank. More specifically, the letters are not showing even thought I can see on the side panel the sentence I have typed. Any ideas on how to make it appear available and be able to use it on my visuals? thank you!!

https://new.express.adobe.com/scheduleI accidentally connected my acocunt twice. I was able to disconnect the second instance, but now I have a menacing button to delete my whole Instagram channel with all its posts. This is pure evil. No app should have such a capability in the first place. All the years of investment and posting can be so easily removed by a single click of a button. I also notice that this second row (Not connected) cannot be removed as there is only a "delete channel and posts" button.I like Adobe products, I really do. But this particular feature, this particular UI experience, - has any developer ever look at this? This is incredibly scary.

Hi all, I've created a new template in adobe express today, and a couple of hours later my text is invisible. It comes back if I change the font, however this is time consuming. How can I fix it?

As of yesterday, Nov. 4, my animations on my iPad will only play when I first open a file. However, if I click on an image, which opens the image panel on the left, and then I close the panel, the timeline will, from then on, only display the image that I clicked on. Whether I manually slide the player head across the timeline or click the play button, I only see that one image. Even if I click on a different scene containing different images, I can only see that same image. The only way to reinstate proper functionality is to close and reopen the file, but once I try to actually do anything, I get stuck on a single image all over again. In other words, Adobe Express is no longer working on my iOS, and nothing changed when I updated to most current version.  If there's a workaround to this, I'll take it. 

I have discovered an unexpected relationship between the source videos properties and the quality of the Remove Background feature on the Adobe Express website.https://new.express.adobe.com/This finding highlights a significant performance discrepancy I observed while testing high-resolution vertical MP4 videos (2160 x 3840).When testing, I found two main conditions:1. SUCCESS: A source video running at 60.00 fps (with a high Total Bitrate of ~95,775 kbps) produced a Pixel-Perfect, clean mask after processing.2. FAILURE: A source video running at 29.97 frames/second (with a lower Total Bitrate of ~78,883 kbps) produced an Extremely Sloppy and unusable mask.Key Finding: The only input factor that allowed the AI to perform cleanly was using the 60 fps video source. When the successful 60 fps file was processed by the Express web app, it retained 60 fps but had its bitrate reduced (~65,809 kbps total bitrate). This strongly suggests that the success of the AI background removal feature is

The past week has been painful to use Adobe Express on my devices.   Benn using the same laptop for years without issue but everything on Adobe Express has slowed down with my other applications running as normal.   I have traced and identified and found this lag to be only associated with Adobe Express. Reboooted laptop and still have same issues.   Tried multiple machines and have same issues on multiple machines.   Loading a project is painfully slow.  It starts to load then hangs and then loads a bit more and hangs.  This keeps going and attempting to edit any files when it's this sluggish if next to impossible.   Anyone else getting this lag?   Any Adobe experts care to weigh in or is it time to head to Canva? Running on a Dell Laptop 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (2.80 GHz)  16GRAMWindows Windows 11 Home 25H2FIOS Fiber Internet

I haven't been able to use Adobe Express Animate characters for a week or so. It is always returning an error: 'Submission Error'. I have tried using Mobile app and changed browsers but of no use.Please help.

Hi Adobe team, Whenever we add an SVG to the document in Adobe Express, the SVG width and height properties are being ignored, and it always pastes it with the same sizes.Our SVG has both width and height as 24px + viewBox as "0 0 24 24". So we expect it to be pasted with 24px. This behavior works properly for other image formats such as png. So it seems like a bug to me!We're using the latest Adobe Express web version on MacOS Sonoma Version 14.6.1SVG and PNG examples containing 24px width and height is in the attachment.

Bonjour, je suis dans l'incapacité de connecter mes comptes instagram et facebook à Adobe Express.J'ai pourtant suivi toute les recommandations et les étapes précisées par Adobe.J'ai créé un compte facebook mais impossible de le connecter, chaque fois j'ai le message d'erreur impossible de connecter (blablabla).Même problème avec mon compte instagram alors que celui-ci est bien un compte pro.J'ai même été jusqu'a créer tout ce qu'il faut dans l'écosysteme Meta Business Suite, ou j'y ai même connecter mon compte instagram à mon compte facebook etc...Bref tout ce qui est préconisé par Adobe mais toujours impossible de connecter mes comptes.Je trouve cela dingue que ce sujet soit récurent depuis de nombreuses années et que rien n'ai été fait pour améliorer / simplifier les procédures.A croire qu'Adobe n'écoute pas ses retours utilisateurs.Quelqu'un aurait-il des solutions a ce problèmes parce que la je commence a devenir dingue.

As soon as I upload any video, it keeps loading endlessly and shows this error. I just can’t get the video to upload — it never finishes loading. I’m unable to work because the video simply won’t upload to Adobe.

The Bulk Create and Generate Addon is currently bugging out. It starts to Generate assets and then stops and shows an error popup with UUID. It was working at the beginning of last week, and stopped functioning around Wednesday/Thursday last week. I've checked previous guidance around checking firewalls, browser extensions etc. None of which appear to be the issue. I've also setup a completely new account and tested on a different machine, and the issue still persists. Have additionally tested with a blank file as well as a template file. Can anyone confirm if there are currently issues with the add-on, and potential solutions for a fix?

Hi,One of the templates I have created is causing issues when a user duplicates it. The locks and lock with ability to replace are all applied and working fine but as soon as the file is duplicated, the image in this version becomes locked and is unable to be "reframed" the image can be changed but the reframe option becomes locked for some reason.Is anyone else having this issue or knows how to fix it?Thanks,R

When clicking on the "show More" button in the projects folder that houses all the brand templates for the entire team it simply disappears and no more templates are visible. Meaning most of the templates we use daily are not accessible? Is anyone else having this issue? I am the template owner and have tried signing in and out but nothing is working and the whole team can't see the full list of templates.Tried contacting support but they are "out of office hours" which isn't helpful.

Hello. I cannot open my files from the Your Stuff folder. I also cannot open templates in the app, and I cannot create files using design assets (including but not limited to photos, elements, illustrations, etc.) .The Adobe Express version is 29.2.0. The iOS version is 18.7.2. Thanks!

I am trying to upload SVG files of my logos to adobe express to be able to quickly change the colors. However, when I use the effects tool to change the color it doesn't truly change the color, just the hue....  sos fix this please

Despite the video itself being high quality, when I try to upload it through adobe express it turns low quality. Here is the path I go through (in case you need it): -I start on the home page and click the blue "+" button-Under the "create" menu I click "upload media"-I select the video I want to edit-I click "create new" then "youtube video"-It comes out blurry/low quality Any help would be appreciated.

Hello,Adobe Express in last months is very buggy!Now lag and slow motion when selectiong objects, object moving on free will when operating!  Centering or any other stuff related when moving objects is with lag and not precise.Please solve this.

I am trying to allow users to see my templates in their Express interface and use them, but not edit. I have a group of users with comment-only permissions to view and comment on templates in my project folder. In testing, I have found that they can choose "copy to" on my templates and, in the copied version which now lives in their space, can choose "edit template" and change anything they want on my template. Any ideas about why this is happening? My templates have "no users can unlock layers" option and the user permissions on the folder are comment only. MacOSDesktop Web

I am creating a post in Calendar to post to Instagram, and a duplicate post for Facebook, and the social mention feature (@mention) is not able to find all profiles. I was able to add two profiles ('@curtthompsonmd' and '@markbatterson') and mention them successfully. But when I tried others, the autocomplete/search dialog was not able to locate the profile, even though the profile exists and the handle was typed correctly. Example: '@iamjillphillips' on Instagram and '@michaeljohncusick' on FacebookSince there is no other way to add mentions, the function fails, and it cannot be completed successfully, so it must be abandonedGoal: It is important to credit and mention all people featured in a post and connect to their social profiles, when possibleUsing: Mac OS, Adobe Express in Chrome browser

Hi, I spent hours editing a template on Adobe Express Web version, then it said "Download", when clicking it goes to authentication, and using my account to login, it simply throws an error and that's it. Everything's gone. You navigate back in the browser and what you get is the unedited template you stared working from. This is hugely frustrating because 3 or 4 hours of my life just went to the bin. I got this code in case it helps: UUID: 1f3e077f-ce01-4ba4-a10b-efb204d02f5c Regards,Rui

Our company has largue format images and the adobe libaries sometimes don't work, so it defeats the purpose of a quick turnaround project when I have to change the format on Photoshop. Maryorie Pavon

tenho a fonte inter na adicionada a minha biblioteca adobe, mas por algum motivo ela não aparece no adobe express, inter variable e inter tight variable. Problema durando por varios dias...