The official community for the Creative Cloud desktop app.
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Hi all. I can't seem to open my Creative Cloud app on my iPad Pro. When I try to open, the app Home Screen appears for a split second, then a window pops up with a spinning blue circle, and a message that says "one moment please." That's all it will do. I have quit and restarted the app multiple times, and restarted my iPad multiple times, but nothing changes. Should I delete and reinstall the app? Thanks in advance for any help!
I'm having a strange problem that I can't really figure out. I know Creative Cloud sends notifications on mac to invite us to try out Substance 3D. Recently however, some of those notifications come in both my defined language (french) and what I figured out was finnish. The notification seems to be authentic and leads to the Creative Cloud's Substance 3D page when clicked. The problem is I can't figure out how to have it stop. For information, I'm running CC app 510.0.573 on Mac OS 12.6.I've also attached a screenshot showing both the french notifications at the bottom and the finnish one on top. As you can see, the notification is shown at the same time as the french one. Any one else having a similar problem and found a solution?
I recently switched my Premeire Pro plan to a Creative Cloud all apps membership, but I cannot access apps like Animate, Audition, etc. I did get a confirmation email saying I subscribed to the membership, but on my Adobe account, it states it didn't go through, when it did charge me. Any help?
I need to update Adobe photoshop 2021 to Adobe photoshop 2023 but the software was pre activated and downloaded online. I want to update and manage software not installed from Adobe creative cloud including the apps that have their free trial expired.
I would suggest adding a Download All button to the cloud, that would be easier if someone is switching accounts and he's trying to move files between the two.What do you think?
Dear Adobe,Something has to be done about this forced sign-out nightmare. As you know, most of us have more than two devices we use our Adobe products on, due to the nature of telecommuting and such. On Work Computer, Home Computer, and Laptop. This is painful, because this experience always forces me sign out of one of the devices. And no you can't just sign out leaving your adobe applications running, adobe forces you into complete shutdown. The applications start jumping on my mac dock like its Armageddon, like I've committed a crime. Can you imagine shutting down all your Adobe apps when you have five Adobe applications running and have 50 files open? And doing this every single time? This is a UX nightmare. Not only is it a big UX flop, it is an unnecessary constraint that has zero benefit for the user.
I recently had to get a new hard drive on my Mac when I got it back the apps were installed from my set up with the cloud and having cc on my laptop. But, the apps would not open so I unintalled all creative cloud apps and have tried reinstalling creative cloud desktop severals times now. It will download and then it wills say "opening" but then everything disappears and the app never opens or shows up on my computer. I've tried running the cleaning and restarting my computer but I'm not sure what to do to get the creative cloud & other apps back to my iMac.
It would be so very helpful to have a progress bar on uploads. My MacBook is "syncing" a 13GB file and I am on a time crunch. And I have no idea if the file will upload in time because I cannot see how much progress has been made in the 20 minutes since it started.
Hi, I am constantly getting the message "CCXProcess.app is damaged and can’t be opened" on my Intel iMac 2019 since I installed Ventura 13.0.1 on it. Is there any way to solve this? Thanks. Martin
Hallo zusammen,ich besitze ein Mac Book Pro 2019 mit MacOs Ventura. Seit heute kann ich die Adobe Programme nicht mehr nutzen, da ich mich über die Cloud nicht mehr anmelden kann. Ich gebe meinen Benutzernamen ein. Dieser wird akzeptiert. Danach gebe ich das Passwort ein und die Seite aktualisiert sich mit folgender Meldung: Abgemeldet. Melden Sie sich wieder anm um Adobe-Applikationen weiterhin zu verwenden. Ich gebe also meinen Benutzernamen und Passwort erneut ein und das ganze wiederholt sich. Ich hatte vorher noch nie Probleme. Habe sogar versucht, die Cloud neu zu installieren, mir wird dann ein Serverfehler angezeigt. Ich bin ratlos, benötige die Programme unbedingt! Vielleicht hat jemand eine Idee? Könnte das Problem auch beim Server von Adobe liegen? Vielen Dank Stephanie
actualicé creative cloud y las apps, y ahora tengo problema con los archivos que tienen tilde en el nombre. Abre la app, pero no el archivo. Debo cambiar el nombre y quitar el acento o tilde para que abra correctamente
Hello, I am on MAC OS, but I would like an answer for all platforms that Adobe runs on.Is there a button for Creative Cloud to just turn off all Adobe software and processes when I am done using it for the day?I can close all of the programs, such as Photoshop and Illustrator, etc., but there are many processes like Core Sync and Desktop Services that continue to run.Is there a button to just turn it all off when I'm not using Adobe software?Thank you,
would be helpful to be able to deactivate devices for users from adminconsole.adobe.com
There is no way to get license info, including expiry date, from the admin console. Not cool. I had to engage support. Why is this necessary?
File syncing is disabled, I am unable to resolve it.
Please have Content Analysis disabled by default, or ask people if they want to enable it from the start.I just found out about the existence of Content Analysis via social media. While I don't have a problem with the existence of the feature (with proper care, AI might become a powerful tool for artists), I do have a problem with how I found out about it and the fact that it is currently an opt-out feature. Regardless of the intentions, not asking for permission to use our stuff is disrespectful.
When you want to view an invcoie in your creative cloud account (Plans and Payment/Orders and invoices/Invoice and billing history) one of the actions is to view the PDF of the document. It opens in a new tab, asks you to sign in again, tries to load the page then fails so asks you to log in again. This is a never ending loop so you can't view the PDF. Reporting this as a bug so the tech team can fix this issue. Don't always want to have to dowload the document to view it! Thanks!
Hey Adobe have you ever considered adding "switch account" feature to your creative cloud (desktop)? For those who work from home with a computer used for both personal and professional? I might (actually) use separate adobe products for different aspects of life.
Is there a central location that I can locate a table with the release year and versions released in that year for all Adobe CC products?I want to be able to cross reference the CC year with the software version number. i.e. Was Lightroom Classic version 10.2.x part of CC 2022?
I was using a ExFat External HD to sync CC with a MacBook Pro Intel. It was working fine. I upgraded to a M1Max Mac Studio and CC is giving me the error Sync Not Supported On Network Locations. Even though I'm using the same exact HD? I've read the forum post about formatting AFPS Vs EXfat and having it the same. It's not that. Also that doens't make much sense. It would mean that whatever format you start CC with you would need to use forever. There has to be a way to sync to an external drive when upgrading and changing projects.
I want to know if buying a licence for all the programs in an online key store is legal? It is a permanent licence, but don't know if it is legal, the page says it is.
AE Dashboard for Education (Shared Storage function request) - Please create a search, sort, or filter option for the Shared Storage, Inactive Users list as you have for the Active Users list. Searching the list, page by page, for one specific user is daunting when you have thousands of inactive users.
Please repackage this software to not be so incredibly large in size, since it's primary purpose is to install the actual software...
Hello,I use Photoshop Photog plan with 21GB. I have removed as many files as I can that I think would be taking up my storage quota. All I have left are some CSV files and a handful of jpgs. CC says I'm using 21.5GB out of 21. How is that possible? There must be some files hidden that I can't access somewhere. Anyone have any ideas?As I wrote in the subject, I did go to the deleted folder on CC web (trash) and I perm deleted those files. Over the years with this plan I have moved between multiple Windows PC's and Macs. I'm back on Mac. Not sure if that has anything to do with it.Thanks.
After Click on the new feature Window (every Message) the App can't load the the content of the Message and a popup with an error open.
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