Questions

This are my real time scenario so help me.

I open my PDF in Adobe Acrobat Pro, request a signature, add an email address, and click on "Specify Where to Sign", and I get "Authentication Failed".

I created Adobe Acrobat Sign developer account and try to access adobe sign console using "https://secure.adobesign.com/public/login" .After successful login, instead of getting developer console,  I'm automatically redirected to: "https://acrobat.adobe.com/link/home/" instead.How to fix that ?

I have been attempting to use the v6 API to create form fields on a uploaded PDF. Basically, I’m trying to do the v6 REST API version of this: https://helpx.adobe.com/sign/kb/place-form-fields-in-a-document-using-rest-api-adobe-sign.html Is there an update of this or a resource example? It creates the agreement just fine, but no field ever gets created. I have tried many iterations. Here’s the body I was working on in a Logic App: {    "fileInfos": [{        "transientDocumentId": "XXXXXXXXXXXX"    }],    "formFieldGenerators": [{        "formFieldDescription": {            "contentType": "SIGNATURE_BLOCK",            "inputType": "SIGNATURE"        },        "anchorTextInfo":

I complete a form, then select e-signature.  Recipient receives the form blank.  It is removing all completed data from the form.Trying to fix myself, and notice when I go to add the signature recipient in, all the completed data is removed, and new empty text boxes are put in its place.

We have a problem with one of our email addresses that can be recreated by anyone trying to send that user an Adobe document to sign.The issue first surfaced when one of our Directors attempted to get a contract signed by two users.  When we try to enter the problematic user's email address, it gets replaced by Sarah Smith.  The email /Sign document is sent to the correct user so they can sign it.  The issue is under the signature, which shows the correct name; the user name shows Sarah Smith.  As this is a legal document, we need both names to match.Has anyone seen this before? Thanks,Randy

I'm trying to sign up for Adobe E-Sign. after putting my ID and password I just got the following message: "Please accept the Adobe Acrobat Sign invitation previously emailed to you. If you have questions, contact your account administrator."Please let me know for the administrator how to send the Adobe Acrobat Sign invitation again. 

Both accounts used to be part of a Teams account, but are now just on individual Acrobat Pro accounts. 

Im trying to create an agreement via your REST V6 API and everything seems to work, i can upload a document and im receiving a documentTransientId, i can also create an agreement and set some basic data to it. I can also query for views and open those. But every single time im getting an email from adobe which basicly just says “Error during document upload” → we couldnt create your agreement ...See also here:https://helpx.adobe.com/de/sign/kb/adobesign-doc-upload-error.htmlIt really doesnt matter what kind of documents i use, i tried with with an nearly empty .docx-file, i tried multiple pdf files, which only contain texts and were saved as pdf/a. (When opening a document in adobe acrobat it even says so).Do you have any idea what i can do in this case?

PDFs are password protected by default. WHere do I find the password and how to I disable this? Adobe signI'm trying to open a pdf that i exported from my adobe sign account and for some reason, it's password protected. I never set a password for it.Any help?

Is there a way to edit the text once a template has been created?  I am able to edit the fields, but don't see any way to edit the actual text on the document.

We are building an Adobe Sign integration in our application for our customers.We use Adobe Sign REST APIs to create and send agreements with dynamic signature positions provided by our users. To implement this, we followed the approach described in the article below:https://helpx.adobe.com/sign/kb/formfields-option-is-not-available-in-v6-of-rest-api-adobe-sign.htmlCurrent implementation flow: Based on above, we are following below steps in our application now to send agreements.Create the agreement in AUTHORING state using POST /agreement. Get all members (to get participant set IDs) using GET /agreement/{{agreement-id}}/members. Call PUT /agreement/{{agreement-id}}/formFields to update signature positions on the document. If PUT /agreement/{{agreement-id}}/formFields (step # 3) fails, wait for 1 second and then retry step # 3. We repeat this until the call succeeds or the maximum retry limit (5 attempts) is reached. Note: The wait and retry logic was added based on guidance from the

when attempting to send file for e-signature, receiving error message "file upload failed (error code 403):  we were not able to successfully establish any connection with the server."

I has asked asked to attach the final audit trail to the signed document, but I can only find a way to download the audit report as a separate file. I tried combining them, but since it is a digitally signed file it is protected from changes. How can I download the signed document with the attached audit report? Thanks for your help!

I am currently updating my org’s DR plan, and as part of that I need to find out RTO and RPO timescales for our SaaS providers. If adobe had a data loss incident, what would the RPO and RTO times be?

When recipients sign and send the completed document back, I do not receive an email notification. I have checked with fellow co-workers and the same issue is occurring with them. We receive some notifications but not all notifications. No rules setup in Outlook, Spam folders have no emails. No changes have been made by I.T to block Adobe emails, hence why we receive some email but not all. We use Adobe Sign online so there are no updates to perform. Email notifications are enabled in Adobe Sign.Are there any fixes or steps we can take to resolve this issue?

Starting yesterday, I have not been receiving email notifications that documents have been sent for signature or signed by those outside our company. When checking document progress, it shows a document has been signed by someone outside our company, but the activity section shows "Email sent to [name] [email] bounced and could not be delivered."   Any ideas why this is happening?  and what is the solution? I've seen posts about this, but no solution has been posted. Thank you.

Whenever i try to initiate an Adobe Sign Process out of the app i get this error with the title“There are actions needed”and the description“You can't request e-signings with the User Profile anymore that is connected to <my main account address>. Please ask an administrator or sign in again to gain access again.” but i can’t find any option to do so? If i access Adobe Acrobat Sign using the browser it works fine, but this is not a sustainable workflow for me.Screenshot attached. 

Hi, I have an Adobe Pro license under my companys business account. When I send a PDF out to E-sign both me and the person I'm sending to recieve an email showing my name and Company name. This is an issue because my company has many other small companys that shouldn't have the parent company showing on their signed documents. Is there a way to remove the Business account name in our e-signatures?

I recently upgraded the Adobe Sign application and now I am getting this error. This is preventing payments 

 Can you add an Adobe Sign Template to PDF Spaces so that it can easily be shared with other team members? And if not, what is the best way to share a rather robust template that has a prefill area and requires two signatures? The template seems to work for the creator but having problems sharing it with other team members. I have selected to make it available to all members of my organization.

Is there a way for a signer to delegate one (not all) of their signature fields?  We have a current scenario whereby we are creating workflow for a template document will be sent externally with two required signature fields.  However, the recipient signer will sign one field and wishes to delegate the second field at the point of receipt, as they will determine the specific signatory each time (i.e., we are not able to assign at the setup stage).  I can only see the option for the recipient to delegate signing for the entire agreement - is there another way?  Thanks.

Hello, Today, when I was trying to send an agreement through Dynamics 365 CRM, I am getting this message: Agreement sending has failed. An error occured during Adobe Acrobat Sign API call -> CODE : INVALID_USER REASON : Invalid user ID or email provided in x-api-user header It was working last week. When asked the Administrator, I was told that all is working fine, but I am still not able to send agreements for signature. Can anybody assist? Thank you in advance.Wilson Kuan

There is not a "More e-sign options" in my E-sign panel.

Hi,We are building integrations with Adobe Sign API, and we wanted to understand the behavior on updating the form fields on a agreement in AUTHORING state.We are following the below link to create an agreement with positioned signatures.https://helpx.adobe.com/sign/kb/formfields-option-is-not-available-in-v6-of-rest-api-adobe-sign.htmlWe have one observation, that when we update the form fields with signature positions to an agreement in AUTHORING state, it automatically updates the agreement state and sends the agreement out for signature.We did not find any such information in documentation, and wanted to ensure that this behavior is as expected.Thanks,Aditya