Questions

i am here thailand, can't get access to support.... how do we get access, tried calling did not work.... how can you get support here, seems very hard 

Hello, I’m using the Acrobat Sign API, and in the signed document I receive, the email address appears below the signature. How can I display the signer’s name instead of the email address? I’d like to achieve this without modifying the original PDF document, and if possible, continue using the automatic placement of the signature field. I actually provide the signers name and e-mail in the json configuration file. How can I do to solve my problem ?    

We have 2 different Adobe contracts in my company.  An existing Business account that stores our Acrobat and other licenses, and a new one for Adobe Sign only.  Our reseller set them up separately, as the original Business account expires soon, so they created a new one for Sign, with the intent that when we renew, all the Acrobat licenses would move over to the new Sign account.  I don't know if that was the correct solution or not, as my users cannot use Sign now, since it is set up with the same email as Acrobat.  When I log into Adobe Sign Admin, I do get an option to pick a "Profile", but I seem to end up in a loop when I try to log into the actual Sign app - it goes back to the original Acrobat sign-in, and Sign is unavailable in that account. Is there a way - other than access Acrobat with one email and Sign with another - to combine the two accounts/identities/profiles so that one login can access both contracts and products?  Here is the

I would like to get out a report of the data from adobe sign where I could see how many signatures we are doing in our company.For some reason I can't see it under reports even though I have the same settings as my collegue who can see it. I can only see my own agreements.Anyone experiencing similare and have a fix for this?

Acrobat Sign just got an upgrade and here is a quick summary of the October 2025 Release Highlights that you should not miss:   Removing friction – User Experience Updates:      Informed by customers, the new Request Signature Experience just evolved into a more frictionless User interface, removing avoidable clicks and helping senders complete the necessary actions in less time - led by a new recipient selection that allows composing the signature flow more efficiently:     Also, Acrobat Sign now supports pasting a list of recipients, such as “user1@example.com, user2@example.com, user3@example.com“ using ctrl+v, which will setup the recipients accordingly:     Further, Acrobat Sign re-introduces the 3 different signature options, if enabled by the administrator, to the top-level form field authoring page. With this, users are no longer required to customize the E-signature field to their preferences.     Find out more here.

I have used the Adobe Reader desktop application to sign two documents.  Adobe generated a URL for them, and I downloaded the signed files from my Document Cloud.  The documents show a status of 'Archived'.  I want to delete those files, but there is no option to do so.  How may I accomplish this?I have attached a screenshot with redacted filenames showing the options that I have to work with.  Thank you for your assistance. 

I need to request electronice signature in Echo Sign- just the signature name but without date and time stamp.  how to do?

i am able to open form but while click on fill and sign on right side its opening new window for authenticate. After validating authentication my page is looks like above. i tried to open in EDGE & Chrome browser. Also tried to open in android phone. Checked with site information in url bar if anything blocking but all are allowed but still getting same screen everytime. Need help asap.

어도비 사인 프로그램을 통해서 전자 서명이 완료된 문서들은  아래 사진과 같이 클라우드에 보관되는것을 알고있습니다. 서명이 완료된 내용 자체를 삭제 하고 싶은데 그 방법이 궁금합니다. 

How can I resend an agreement to a corrected email address without resending the entire agreement to all recipients?  This is for Adobe Acrobat Pro.  I used to be able to select "alternate recipient email address" for the undeliverable email, but I can no longer find this feature.  

Hello, I am trying to create a developer account on adobe sign API. I have filled in the form on the page https://www.adobe.com/acrobat/business/developer-form.html but 30 minutes later I've received no letter to register. The spam folder is empty. A friend of my has the same problem, but he hasn't received the email for months. May be I'am doing something wrong? Could you help me please ? Best regards,Valentina

Hello, The request e-signatures from e-sign templates function is not working for me. After stating 'Your files are being processed' for about a minute, the error 'Unable to process files - There was an error processing your files. Please try again.' appears.I have tried this on both Edge and Firefox, and have tried multiple saved e-templates to try isolating the issue but it still persists. Can you please suggest how this can be fixed?

How to change default so when I want to create and have people to sign my documents, that by default recipient settings = Adobe sign So stupid and tedious that I have to mouse click every time I have to create documents. Would just be a good service to users that I can chose this as a default settings. 

Hi, Reading through the documentation of Adobesign's API, I was able to find a specific error "WEBHOOK_LIMIT_EXCEEDED" with the following message: "This webhook can’t be activated. The resource has reached the maximum number of active webhooks." Since there's an error code for it, I would like to know what exactly (or roughly) is the maximum number of active webhooks per resource in my AdobeSign account (100, 1000, 10000, etc). Source: https://www.adobe.io/apis/documentcloud/sign/docs.html#!adobedocs/adobe-sign/master/webhooks/webhook_apis.md Thanks! Thanks!

I have a webform with multiple recipients, the last of which is an approver. Is there a way for the approver to view a list of documents that are pending their approval without being made a User for Sign?  They're having a hard time keeping track of them using only their email. I would like the approvers to have this ability but I don't want them to be able to use all of the features of Sign (create their own webforms, etc.)

I'm fairly new to using Adobe Sign. When entering the email address for one of the recipients, I typed it incorrectly. Now every time I put in her name the incorrect one keeps popping up. Is there a way to delete that stored information so that only the correct one pops up?

I work for a local government and we Adobe Sign to send contracts through a lengthy approval process; User > Department Manager > Legal Dept > Finance Dept > Mayor > Clerk (for filing). This process works great when we are the writer of the contract. The problem we have is when we aren't the one's who create the contract and we are receiving the contract from a vendor. In almost all cases, the vendor will be required to sign the agreement before the mayor can. So we receive an Acrobat certifed signed document. However, I cannot find a way to now send that document through our internal approval process. The only other option is to print it to PDF or Image and attached it into a new Adobe Sign request.  Now the Clerk's office wants the signature panel on the orignal document to be included, but I cannot find a way to do that since the orginal docuemnt is not yet fully signed. 

Hello everyone, i hope somebody will see this as i am in a hurry, our company needs to decide if Adobe Sign is the correct solution for us, but in my testing i can not get something simple to work. So basically, i uploaded a template document, added some fields (locked them and assigned them to "any participant"), created a signature field and all is fine and well. But, when i send out the document via my account using an API call, prefill the fields and set the status to "IN_PROCESS", the document does not get sent because i need to "fill out" something and it gets stuck in the "Waiting for you" status. Is it possible to skip the "Fill out" portion of the document when i am already populating the fields via an API and directly send out the document out via email? Note: There is an option when doing this manually, a "Send now" button, which has the functionality i am looking for, but i can not find the same in the API documentation. Thank you in advance!

We are currently explore use case to allow recipient/signee to add form fields (drag and drop) during agreemennt's "In Process" state. Is there a way to allow this behavior?

Hello. I am experienceing the following issue:I have a form that needs to be digitally signed by multiple parties. I am requesting e-signatures and adding the appropriate fields to the form. However, once I send the form for signature, some of the form fields disappear. The issue occurs regardless of the type of field selected. Is anyone else having this issue? What was the resolution?

I've been utilizing Adobe Sign for about 4 years now. I absolutely HATE the updated version of it. The streamlining it had before was perfect! The new version adds steps and the process setup aesthetics is not user friendly as it was before.  Please change Adobe Sign back to Classic and fire whoever thought of changing this! 

Hi All, We have created a Webform by uploading a PDF and added a Signature block to the webform. On submitting the website , it asks for Verify of EMail Address send on an email id provided along with the SIgnature. Once email address is verified , a email is send with a body content having a URL which contains the form details submiited by user along with signature. We need to send email with the PDF attachment with the submitted form details  & signature.Is it poosible OOTB or can it be achieved via API integration.

Hi Everyone,thank you for welcoming me to the community.  I am new to webforms and have a question.How do i setup a web-form so that when a client fills out and subimits a web-form, the agreement  the return agreement name updates to include their first name and last name?thank you very much for all and any assistance,Mike

Please, Please, Please bring back the classic version. The new version is clunky and hard to use. Simply terrible.

We send reservation agreements to clients, and occasionally, we need to edit the agreement to correct payment information, dates, and other details. These edits would take place before anyone has signed the agreement.  For example, if we put down the wrong date for a reservation agreement, we have to resend the agreement and start from scratch