Questions

I have almost the same question but a bit different: One signer, but 10 different signing fields, but each time the signature has to be different and not the same. How to do it? 

In my Adobe Acrobat Pro account, when I attempt to send a document for e-signature, I get the following message after entering the recipient's email address: "Access Denied: You do not have access to this service. Please contact your IT Administrator to gain access." Since I am the owner of the account and thus presumably then also IT administrator, how would I go about gaining access so I can send a document for e-signature?

everytime i try to add signature, it blacks out. it happen just today. pls help

When one of our user's sends a document to be reviewed and signed, they are hit with the following error: "An error was encountered while processing the file. Some features might not work."This has starting cropping up in the last couple of days and the only difference between users who see this error and one's where it still works is their version of Microsoft Edge. Users on Microsoft Edge v143 work still, users updating to v144 get that error. If you try to continue you are just met with a perpetual "Preparing document" loading message and can't get any further. Went through Adobe support but was met with the usual "clear cache/clear cookies/try a different browser" which does not solve our issue. Has anyone else encountered this error before?

I would like to have several fields that can be edited throughout the signing process (e.g., if the first signer enters data, the second signer can change it, and/or the third signer).  Is this at all possible using APIs within Adobe Sign?  If not, can someone please recommend an app that might do this? Thank you!

Since Adobe Sign retains all signed agreements we create under our enterprise account and some agreements contain Personal Information, we are legally and regulatorily obligated to ensure the protection of our stakeholders' data. Hence, we need to know what security certifications etc. apply to the enterprise Adobe Sign platform? I've reviewed the Adobe Trust Center which indicates:Adobe-wide:  Assessed by KY3P (Know Your Third Party), Registered, Trusted Information Security Assessment Exchange (TISAX) [6] [7], Cybersecurity Maturity Model Certification (CMMC) Level 1 and GDPR readiness and CMMC Level-1. However, it only explicitly indicates that Adobe Acrobat Sign for Government  has ISO 27001 certification and SOC2 Type-2 Report, which infers that the enterprise Adobe Sign does not have ISO or SOC2. Can you confirm what security certifications or similar are applied to the enterprise/business Adobe Sign platform?

My Adobe Log in works fine but i cant log in to sign a designated Document that i received.

can anyone help out please....my adobe is showing below signature error..."Request e-signature services are temporarily unavailable. Some documents and information may be missing. Please try again later."

I have a "training sheet" to send out to employees. I would like to send to same document to the same employee each month and have them sign each month but in a different area each month. Is this possible? For example:Jan       |  fire training        |  signature   <-- signed when completed in Jan.Feb      |  ethics training   |  signature   <-- signed when completed in Feb.March |  documentation |  signature   <--signed when completed in March Also open to suggestions.

Is there a way to upload an excel sheet or point to a google sheet that contains a list of receipents that we want to send a saved template to?I'm picturing setting up an excel sheet where Column A contains the list of participant 1's email address, Column B contains Participants 2 email address, so on and so forth as needed.  We would upload this to Adobe Sign and then choose which template we would like to send to the particpants.  The form gets sent to Participant 1 for filling out.  If there was a Participant 2, it would go to them. We have 500 people to send a form to.  Filling in one email at a time is very time consuming.  

I am sending out digital permission slips to one parent for multiple children. Each child must have their own permission slip, but the system will only allow me to send the form once. How can I rectify this so the system can send it to the same email address multiple times?

Our SuccessFactors recruiting system has an integration with Adobe Acrobat Sign for Offer Acceptance.An offer has been released to the candidate, it has been accepted by the candidate and relevant team has been notified that the offer is accpeted by the candidate via email however in SuccessFactors Recruiting it is not updated anywhere that the offer has been accepted and also the signed copy of offer letter in not updated in SuccessFactors. What is the issue?

Hello Adobe Community,I am experiencing a recurring issue with Adobe Acrobat Sign when using an Image / Attachment field in an agreement.During the Prepare Document (Step 2/3) stage, I add an Image (or Attachment) field to allow recipients to upload a photo as part of the signing process. However, when recipients attempt to sign the document, they encounter the following error:Server errorError message: “This agreement has form fields that are not supported”Once this error appears, the recipient is unable to upload the image and cannot proceed with completing the agreement.Key details:The issue happens with multiple recipients (not user-specific)It occurs intermittently but frequentlyMost reports come from recipients accessing the agreement via a web browser or mobile deviceReloading the page does not resolve the issueI would appreciate clarification on:Which form fields are considered “not supported” in Acrobat Sign agreementsWhether Image or Attachment fields have known limitations d

I have a document that I need to send for signing (not an online form) to several different entities. The document contains fields that identify the entity as well as the participant signature and name fields. Other than changing the entity identification fields for each document before sending them, is there a way to pre-fill those fields using a URL (e.g. https://docpath#field1=xyz field2=abc)?  This would make automating the document sending much easier as I'm trying to initiate the document signing programmatically. In addition to this, each document requires 2 signaturies. Is there a way to pass these email addresses in the URL? Is there any other way to automatically add the signaturory's emails and entity field details so the send process can be (semi)automated, perhaps not using a URL? Thx

The issue is that I am unable to activate and use my Adobe Acrobat Sign subscription, even though the subscription is individual and not associated with any organization or enterprise account. A message appears stating that there is an existing Adobe Acrobat Sign account linked to my email address and requesting contact with account administrators, despite the fact that this email is not currently nor previously associated with any organization, and there is no enterprise subscription linked to it. Accordingly, I believe this is a technical issue related to account management or profile conflicts within Adobe’s system, which is preventing activation of the individual subscription without a valid reason. Switching to the “null profile” does not resolve the issue, as it does not allow proper use of the paid subscription. I would like clarification on why this message is appearing, identification of the underlying issue, and assistance in resolving it so that the individual subs

All Excel files are giving "The agreement has been cancelled due to problems with document processing. More info." I even created a new Excel file with only "test" in the first cell. Saved it as test.xlsx, logged onto Adobe Acrobat Sign online > request e-signatures >  dropped the file in > clicked "myself" as Add recipient > selected Preview and add fields >> get the error "The agreement has been cancelled due to problems with document processing. More info."Excel version:Microsoft® Excel® for Microsoft 365 MSO (Version 2511 Build 16.0.19426.20218) 64-bit

Whenever i send an agreement or document for e-sign, it automatically adds [DEMO USE ONLY] in the subject and a red watermark saying "Acrobat test document". How do i fix this??

Here's a short video showing exactly what my problem is:  https://www.loom.com/share/9b05498ab2a344a4bf430363bea34baa I've got a basic lease agreement with nothing but a Name text field where the person should be able to type their name and a signature field where they can digitally sign. I'm using "prepare a form" to place these fields in Acrobat, but then when I click "request signatures" it loads a new interface and does not properly carry over the fields I had added.   I then re-add / organize the fields on this "request signatures" UI, but then when I actually send for signature it's not carrying over the text field where they should be able to enter their name. I cannot figure out what I'm doing wrong here.  Any information on this would be greatly appreciated.  Thanks!

"As you have an Acrobat Sign individual service level plan, the manage page is not available for you."As a novice user trying out the e-signature application, now troubleshooting a bounced signature request after a user changed his email address (the old email address bounces), I've found information suggesting that I might -- maybe -- be able to access a management panel to change the email address and continue with the signature request workflow (which involves multiple sequenced users that need to sign). That I can't find a management console with that kind of functionality, and that it might be hidden from view because I don't have the permissions level required at a higher level of service, is frustrating to the point of intolerable -- and an caution that I shouldn't use this feature in a professional setting (or Adobe at all). 

I have a series of documents I produce that require multiple people to sign their signatures in sequence.  It's almiost the same group of people.  It's usually 4 people total and 3 are the same people all the time.  I'd like to be able to create a block that can be copied and pasted from a PDF document.  Then have the document sent out for signature.  For example, see below.  These signatories would not vary.  This would save me a great deal of time, placing each signature field each time I create a document is tedious.  Each document is unique so they have to each be signed.  Thanks for your help. REVIEWED BY: _______________________________________________________ DATED: _______________________________EXAMINED BY: _______________________________________________________ DATED: _______________________________APPROVED BY: _______________________________________________________ DATED: _______________________________

Until recently, we were able to have only an Initials field for some recipients without an E-Signature field. However, now when we try to do this and click Send, a message appears that says "signature fields missing". If we click Continue for that message, it adds e-signature fields to the bottom of the document for those recipients who were only intended to initial. The only other option is to "Go back" without any ability to send the document.Has something changed on our side or Adobe's that is causing this new behavior? We want to be able to send contracts where certain recipients only need to initial and not provide a full signature.

Will someone instruct me how to add users to my Adobe E-Sign account so my secretary can help with contracts? The video populated on Google is 11 years old and I can tell it is a very OLD version of the GUI.Thanks!Judith

Hi Adobe, We are using the Transient API to upload the document, and we are also using the Transient API a second time to upload user data in CSV format. Up to this point, this flow has been implemented successfully. However, we want to display a document preview in a modal—either via an Agreement or Mega Sign preview using our built-in preview modal (we do not want to use an external modal). The preview needs to be shown before sending the document. We do not want to open an iframe or a browser window to display the preview. We have tried using the Mega Sign preview and Agreement view APIs, but we are unable to achieve this. Please help us with this.

I've spent weeks trying to figure this out. I'm creating templates in Adobe Acrobat for my users to send for Adobe Sign signatures. I have my Adobe Sign enterprise level date default set to MM/DD/YYYYWhenever someone gets to the "Specify where to sign" step and they create a date field there the default setting takes place.  However, if I have the es_date field already in the template they have to remember to go to the field during the "Specify where to sign" step and change it, otherwise it defaults to MMM DD, YYYY I've done a bunch of research trying to find how to get this to work as I expect it to and am coming up empty.  Lost of folks say to set the form to not require e signatures during the prepare form step and I can set the format, but this document *is* being used to send out for Adobe Sign signatures so that's not an option. Most of the form fields I've been able to configure correctly by naming them with the correct syntax ie; Date of signing_e

im unable to find color change tab when i use sign tab.