Questions

Hi all,I work with sensitive information and regularly send documents containing CUI.  I store the pdf on my computer, and then:fill it out,sign with digital certificateprotect with password send via email for others to signSuddenly, the option to encrypt with password is greyed out.  I received an error message when trying to encrypt with password.  Doesn't matter if the document is filled out, or a new blank copy.  It is says It is not signed.  My question is, why did this suddenly change?  Why can I not protect this document with a password any longer?  Thank you so much for your help!!

How do I permenantly delete old / incorrect email addresses from the address book? The bin icon only removes the address from the receipient field, not the address book. It was very easy in the previous version / before the "upgrade". Thank you

When will e-signing be available? 

Good afternoonWhen I send a batch of documents to sign with Adobe Sign via web , I’m able to download each one separately using the appropriate option. However, I’ve noticed that all the PDF metadata are replaced with that of the first document in the batch.Since the documents are now digitally signed, I can no longer modify the metadata.Is there a way to force Adobe Sign to preserve the original metadata of each document?Thanks

hi. i'm new to this. hope you can help or what number should i call for customer service.  1. I want after preparing the file, I won't rececive any email notification (if i need to check what's pending, i will login the adobe account and check). only the person needs to sign the docs should receive reminder every 2 days. And when it's signed off, it should send to the person on CC only (i dont want to receive notification at all). how can i set up that way?2. i dont want to include the automated last page "Final Audit Report" in any the docs. how can i turn it off? thank you

We use a generic email address (grants@companyname.com) and had a change in staffing. I have updated the password, profile name, and signature information, and when clicking on a document to sign, the previous employee's name continues to auto-fill. How can I fix this?

Hello, I cannot open my Adobe Sign account using my regular Chrome browser. I am able to open in incognito mode, or in another browser like Microsoft Edge.I am able to log into all my other Adobe accounts.I am using Enterprise for my school and I have reached out to our tech support but they are stumped.They did mention how the just updated the licenses, but didn't find a connection to the issue.They said my certificates and access is not limited and should be working as normal.I have cleared all my cookies and cache a couple of times, logged out of all adobe products, restarted my laptop and tried to open Adobe Sign through different links.This is the error I get. Please help!Thank you!  

Hi, I'm not sure where to post this for Adobe Sign workers to see but going to try posting it here. Please also comment if you're also experiencing issues since the new update.  Before when I'd send documents for signatures, the text would auto size quite nicely. Now when I send it and chose auto for the font size, it will either become so tiny it's illegible, or it'll be a decent font size but the text will be cut off at the end....  to remedy this, I chose the font size, but the size it shows when I'm entering the info, is not the size it shows on the final document.... 

Recently, I've had issues when I send a document through Adobe Sign for signatures, and all or nearly all of the signatures show up, not in their field spaces,, but on the last page of the document.  I haven't changed anything in the documents, and it doesn't happen every time.  I'm not sure how to fix this issue, and it's frustrating as these documents are not going to be accepted by the organization as they are. I can't just keep sending a new copy for signatures as I don't know if that will fix anything, or it will happen again.  The signers don't notice the issue while signing either.

Hello. I've changed my email, and when sending contracts for e-sign, the old email appears from the "from". I can't see my old email anywhere to change? Seeking your help, thank you.

Hi there,I'm trying to sign a document that has been signed by another party by using the 'Fill & Sign' tool but the icon is greyed out and it won't allow me to sign. Why and what can I do to add my signature as another signature? I am using Adobe Acrobat Pro DC.ThanksJackie

I'm the Admin for a small business.  When I try to "request e-signature", I get the error message: You can no longer request e-signatures using your profile associated with [Personal information removed by moderator].  Please contact your Admin to resubscribe or restore access."  Can someone walk me through restoring access?  Thanks!

Starting today, my entire team is at a standstill. Workflow:We use multiple reusable form teplates to assemble contract packages. We do this daily. Each package might user 2-5 temapltes with over 100+ form fields. We pre-fill the majoroty of the fields, and assign the rest to various signers.  Issue:Starting today, all form fields are being wiped clean after prefilling and sending the package for signatures. The package that goes out is has no form field data on it.  Is anyone else experiencing this issue?  

Prefilled required field entered but not displaying to signers. I have verified the field was entered via 'Download form field data' but when I open the agreement the field appears blank. All my other prefilled fields display fine. Field properties: no conditionsI have used this setup many times & this is first time experiencing this. I believe the field was displaying as recently as a couple of days ago as my 1st signers did not notice anything amiss. Even one of my recently completed agreements now shows the field as blank. I have a number of agreements in progress with the same issue. Has a change been implemented recently?? 

Hello. I used to receive emails on outlook every time I sent an agreement or once it was signed. Now I am not receiving them anymore. I checked the spam folder, if there was any rule on outlook (not the case), and my email is associated on my AdobeSign account. Could you please help me solve this? Thank you. 

I have a webform embedded in a webpage that is having an issue with users getting an error saying "Your session has expired" midway through filling out the form. The only option on the error popup is to reload, which clears out all of the data they have entered. I have been able to replicate this issue on my own by opening the webform on multiple machines in multiple browsers, at random some of the webforms will expire and require a reload.  Here is what I have been able to find through testing: This is not an idle timeout. The idle timeout comes with a warning beforehand. I have been watching this long enough to see both happen. On the computers/browsers where it does happen, it will consistantly happen 5 minutes after reload. In my testing, I have not had this occur in firefox, but I have reports of it occuring in all browsers, including firefox, and even safari on an ipad. Has anyone else encountered an issue like this? I found a few other posts searchi

I have a fillable PDF that my clients can fill out and email back to me.  It contains a series of YES/NO checkboxes.  When I try to send the form for e-signature, the YES boxes stay and the NO boxes disappear.  I have looked at properties and both YES and NO boxes are unlocked and seem to have similar properties.  I'm not sure why this is happening.  I have a paid copy of Adobe Pro DC.

I’m experiencing an issue with email notifications for participants. Previously, whenever I created an agreement for signing, I would receive an email notification once it was routed and signed by a participant. However, I no longer receive these notifications—even when I create a new agreement. I’ve also checked the settings in my profile, and everything appears to be correct.attached sample from before  

When I try to switch between signers it changes all the signer fields to the second signer and won't let me have two signers sign different lines on the same document. This is a new problem since the last time I used Adobe Sign with two signers near the end of October. I welcome any help!

I'm using Adobe Sign to send contracts. While the application interface is displayed in Arabe, when I send contracts, the email template is in English, and consequently, my clients receive an English email.How can I change the default language for the recipient emails toArabe ?Thank you,👉 hiddenworlds**

I used 'save a certify copy' function under E-sign, and realized a link was created for sharing. The doc has been uploaded online.  I don't mean to upload to Cloud, is there any way i can delete the cloud data? 

A 1 page acknowledgement form has 3 signature boxes. For some reason the form adds a 2nd pages and signature appear there when sent for signatures..How to keep the form to keep everything on 1 page? Thank you for your knowledge and consideration. DT

From a custom application, I'm uploading a transient document and creating a DRAFT agreement, and then display the COMPOSE view so that the user may specify the signers. My problem is that I cannot create the DRAFT agreement without any participants. It seems like the participantSetsInfo is required to have at least one participant. I tried every possible way but unless you specify a participantSetInfo with a least one member with a valid e-mail address, it doesn't work: I get errors such as:{ "code": "MISSING_REQUIRED_PARAM", "message": "ParticipantSetsInfo Info is missing." }Is there a trick by which I could create the agreement wihout participants?

Hello, i have created a PowerAutomate flow to automatically send me an email with the signed agreement PDF as an attachment upon workflow completion.  The flow run fine, but for some reason the PDF in the email is password protected.   i need the PDF not password protected....help... On the other hand, is there another way to automatically email/download/save the signed PDF without using PowerAutomate?  i tried going into Adobe sign workflow but it is not working for me...Thank you for your help

Hello, i created a power automate flow to download automatic the agreement audit trail to a SP list.Works so far - but the flow / AdobeSign set automatically a password which i don't know.The orginal document has no password - the flow only create a password with the audit trail (i also have a second flow for the signed document there is no password needed). There can i find the password for the audit trail?Is there a workaround for turn of the setting the password?