Besvarat

법인회사인데 법인카드로 매월 48,400원씩 정기결제가 되고 있었습니다.퇴사한 담당자가 해놓은 것 같은데 퇴사하신 분은 연락이 안되고 아이디와 비밀번호도 알 수 없어서 정기결제 취소가 안되고 법인카드를 재발급 받으면서 결제실패로 계속 뜨고 있는 상황입니다.이런 경우 결제 취소를 할 수 있는 방법이 있을까요?

  로그인 이메일 아이디로 어떻게 로그인이 되었는지 모르겠는데, 결제 카드 등록이 되고 카드로 결제가 되었어요 7일안으로 취소를 해야 하는데  이메일이 잘못된 주소라서 코드를 받지 못해서 로그인이 되지 않아요. 어떻게 취소를 해야 하나요?   *모더레이터에 의해 개인 정보가 삭제 되었습니다. 

4/13일자로 567,600원이 결제되었습니다.제 계정엔 플랜 구독된 흔적도 없습니다.결제 승인번호, 주문 번호가 있으니 확인 후 환불 부탁드립니다.

Anyone experiencing issues with a popup error stating you need to update assets within Adobe Express templates? I'm using the paid version, in a web browser. It's confusing because this is a pre-made template. Why would the provided assets within the template need to be updated? I'm having trouble understanding why a template offered would use assets that aren't available. I didn't add the asset. It was already in the template. All I did was add text and animation. But then I go to download the design, and it tells me I need to update assets.

In latest LRC when exporting Raw files to PS as normal or as Smart object new Reflection removal does not work in PS. (OM sys ORF)Yet if I open same ORF file direct to PS it opens in Camera Raw and the reflection removam works fine.Is this generally known, a bug, or just me?Advice/comment pleaseJohn(Mac Ventura)

Hi - I'm trying to figure out how to create a Named Destination, using the latest version of Acrobat DC. All the instruction I can find online (for example https://helpx.adobe.com/acrobat/kb/link-html-pdf-page-acrobat.html?x-product=Helpx%2F1.0.0&x-product-location=Search%3AForums%3Alink%2F3.6.7) say to go to View >> Navigation Tabs >> Destinations, but that menu doesn't exist in my version.I need to be able to create destinations (like anchor tags) for links inside a .pdf , but I can't find this in Acrobat . I'm using Acrobat DC on Windows (Adobe CC). Anybody know how I can find this function? Thanks-Tom  

I am on a 27 inch Mac running High Sierra. I have a subscription to Adobe for LightRoom and Photoshop. Both are up to-date. Can some please tell me how I can activate the comments area in the Metadata area on the right side of the panel at the very bottom of Library panel.I want to add a few comments for the photo and cannot seem to activate it to add comments. Below the Comments panel, it says “Comments not supported here” Thanks for your help….Tunney

I created a file in InDesign using my own Adobe.com account. I need to send this file to my son to open on a version of InDesign at his university. Which format do I save the file in to do this? Thanks!

Every time i add on a text layer it seems that the video (which is in another layer) skips a few frames back, no idea how this happened but i seems to accumulate if i add several text layers next to eachother, then when the text layer is done it skips back to where the video is supposed to be, if i add enough i can clearly see a video/audio synchronicity fail.if i do not have any text files then the skip does not happen.The pictures addes show that the only thing moved is the text layer, but also the video frame has been changed.

Hello all, Adobe premiere pro 25 and 25.1 will not launch. It will appear in task manager for a brief moment, then disappear. It never shows a splashscreen. Version 23.6.8 works. The same issue is present with Media Encoder.  This is a brand new computer, but it is a Surface with snapdragon. System specs below. Windows is up to date. Premiere pro 23.6.8 >>>> WORKSPremiere pro 25 >>>> Will not launchPremiere pro 25.1 >>>> Will not launchAdobe Media Encoder 23.6.8 >>>> WORKSAdobe Media Encoder 25 >>>> Will not launchAdobe Media Encoder 25.1 >>>> Will not launch --SYSTEM--Microsoft surface laptop 7th Editionprocessor "Snapdragon(R) X 10-core X1P64100 @ 3.40 GHz 3.42 GHz"RAM 16 GBWindows 11 26100.2605 (up-to-date)

I have a problem, I want to use the transcription tool to automatically delete pauses in my video, but I can only delete the pauses when I transcribe in Portuguese, when I transcribe in English, Premiere recognizes the pauses, but the delete option simply appears as unclickable, what is happening? 

Lately, more rejection than approval. I'm working so hard on these! Please help me to understand what I'm doing wrong. Thank you! 

I have an issue trying to publish online documents from inside InDesign - the upload goes to 99% and then I get an error message (Error #16). It's really frustrating because there is no way to resume the upload and you need to start the whole process all over, including preparing the document for upload, which takes quite a long time. Equally frustrating, the support page for this feature on Adobe's website asks you to copy-paste the information below on a forum post that is not longer available (the support page was updated November 2019, the forum page mentioned there was closed February 2019): {"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000} I couldn't find any reference about what my error code (#16) means. Can anyone please help?

I need some help. I have designed an interactive portfolio that I have already exported several times with the ''publish online'' tool (where I first published the file to create a link and then published it in this existing document/link the times after).  Everything went fine until I tried to export it again yesterday and got an error #16. ''There was an error uploading your document. Please try again. Error #16''I've searched the internet for solutions and tried a few things, such as permissions in the SLStore and Adobe PCD files and opening Indesign as Administrator. Nothing worked! This is crazy since I was able to upload it within the same document/link the days before. Even when I upload it as a new document I get that error code! I am working on a Lenovo Ideapad and using the 2020 version of Indesign. Does anybody know what the problem might be, or better: have a solution?

For some reason, my clips are presenting flipped horizontally and I need to right them.  I am seeing online that I need to access "Transform" in the Effects Panel but I am not seeing it there.  I do see Transform in the Properties panel at the right but I don't see "Vertical Flip" or "Horizontal Flip" as referenced online in that section.  Is the option I need "Rotation" instead?  Thanks.  

As someone who's been using Illustrator for nearly 40 years, I'm asking—no, pleading—that you make Illustrator accessibility compliant. Period.We are now under strict government accessibility standards, and it’s becoming harder and harder to justify using Illustrator for projects when it can’t meet basic accessibility requirements like tagged text, reading order, alt text, etc. And before anyone hops on their high horse to tell me I should be using InDesign—don’t.Illustrator is hands-down the best tool for designing posters, one-pagers, visual simplifiers, and other non-multi-page materials. It offers the flexibility, precision, and control we need. Not every document is a brochure or report.We need accessibility features built into Illustrator.We need to be able to export accessible PDFs directly from Illustrator.We need Adobe to acknowledge that not all design lives in InDesign.We need Illustrator files placed in InDesign to be compliant.This is no longer just a nice-to-have—it’s ess

generative tool is not working , tool bar is not opening , I am selecting subject but tool bar is not opening , to input prompt , need help .

After working in Adobe Photoshop 2020 for years, I decided to switch to a newer model, and upgraded to 2025. I know now that plenty of study will be required to familiarize myself with PS 2025, but knowledge of the Old Ways  has got me somewhere, at least. What I can't get past is the "Hand " tool. If I do something that the app considers "wrong",  I am left with only that one tool showing up onscreen. Nothing else is usable, and even the Hand tool is useless, beyond moving the application frame around on the monitor. So the only recourse I have is to save the file, close Photoshop, and try to figure out what I did wrong that brought everything to a halt. Any ideas?

I have same problem, I submitted 2 vector file, but these rejected after 2 days, because of Quality Issues. What is the solution?   (moderator detached this from an unrelated thread)

HiHas anyone manage to install Photoshop Elements 17 on W11?I have tried everything that I can find here.I have changed computer and can not install a program that I have bought.

I'm not sure if this is the right place to post this, but I've not found anywhere I can speak to Adobe directly about it. Our Admin left the company a few months back, and we no longer have any access to the admin features. We've had some new starts join recently but we can't get in to give them their own Creative Cloud access. Is there any way we can regain access or give someone else admin rights to do this?

Bonjour, j’ai un manuscrit comportant plusieurs équations mathématiques saisies dans Word.J’ai réussi à les importer en «eps incorporé» après avoir sauvegarder le Word en .doc. Mais ce n’est vraiment pas assez «clean» pour l’impression. Voir capture. J’ai essayé l’importation dans Indesign 2020 et 2025.Je pensais qu’avec la nouvelle fenêtre «expression mathématique» je pourrais y arriver.Quelqu’un sait comment récupérer toutes ces équations?  

HelloA yr13 student needs an imac for photoshop to prep for photography exam for 1 month - can anyone recommend a place? thank you

A few days ago all of my fonts—both installed and activated—stopped appearing in the font-drop down menu in adobe illustrator and only adobe illustrator. They appear in both photoshop and in design, just not illustrator.Attempting to preview installed/activated fontsAttempting to preview Adobe Typekit fonts (yes creative cloud is on and active)Can't see the font name of text I've selected, but I CAN see the secondary selection "Light Italic Caption". I can not however change from "light italic caption" to something else, even though this font has a variety of weights/stylesFonts that are installed/activated appear as they're supposed to when working on an .ai file (image below is of activated/installed fonts rendering correctly on screen in an .ai file), I just can't select fonts at all from the drop down menu.What I can do:See activated/installed fonts rendered correctly in adobe illustratorWrite new copy/interact with the live text in illustrator What I can't do:See the name of