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I did not realize that my free trial had ended and was converted into a paid subscription.  I noticed a credit card charge on April 24As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

what are the quality issues... 

I have projects due right now and I can't even log into the Adobe Fonts website to get the fonts I need. I have no problem being logged into the other websites (adobe Stock, Express, Firefly) but Fonts looks like it's logging me in and then just loops back to the sign in screen. I'm not an idiot... I know everything is input correctly. Support is a basic Ai from about 5 years ago so there's no help there. Very frustrating and will probably start looking into other design software since the long-term problems with Adobe software and especially this font activation is getting to be detrimental to my health.

I must be missing something obvious. In my Lightroom CC Classic workflow, I frequently create a virtual copy of an image and then make adjustments on the virtual copy. This leaves the original alone and unedited. I've gotten used to that workflow - but now I can't find a way to do the same thing in Lightroom CC. I don't find either a duplicate or a virtual copy menu item - what am I missing?Thanks,Scott

Hello! Apologies if I’m not using the correct terminology.I’m using illustrator to create the files that I use with a laser cutter, and in order to minimize superfluous cutting I use “outline" in the pathfinder window to connect pieces. I’m encountering an issue that I’ve never encountered. Outlining two of the shapes creates no issues, but if I outline three it changes what seems to count as inside and outside of an otherwise closed shape. The cutting software can’t cut saying that (paraphrasing) the file includes shapes that aren’t closed.I thought that maybe if I opted not to align the side edges, maybe that would circumvent the problem, but it didn’t:One thing that might be of note: the stroke is aligned to “center” on all three shapes in the stroke window, as are the cap and corner, but once I outline it the cap and corner stay centered and the stroke alignment moves to “inside” alignment (the left box).I can work around this by creating batches of two pieces with a little bit of

Since the AI Assistant feature was introduced, I've been experiencing a consistent issue with Acrobat on Windows 11 Pro (fully updated, original licensed version). Every time I open the app, it freezes for a while, then unfreezes, freezes again, and eventually becomes usable. However, this pattern repeats every time I close and reopen the application.My system is not the issue: SSD, dedicated GPU, plenty of RAM and storage. All my Adobe apps are up to date, and the problem seems isolated to Acrobat. I strongly suspect the issue began with the AI Assistant integration, as everything was smooth before.In addition, I have a long-standing question: why do Acrobat updates not appear in the Creative Cloud desktop app like other Adobe apps (e.g., Premiere, Photoshop, Illustrator)? I've always had to update Acrobat manually from within the app itself. Is there a technical reason for this separation?I'd appreciate any insights, solutions, or explanations from the community or Adobe staff.Thanks

Suddenly my object selection tool has gone haywire.When selecting people a warning advises there are no people although there are people as attachment shows.When removing something from the image, instead of removing it, it replaces . Attachment shows I removed persons head and it replaced it with another head from goodness knows where..P/S has worked perfectly upto today..I have uninstalled and re-installed but have the same problem. Graphics driver is upto date and I have touched nothing.. Six months old PC everything upto date. Windows 11 system

Getting this error message in Illustrator now after CC updates and Mac OS Update. Adobe AI Version. 26.2.1Mac OS Monterey 12.3.1 Saving files to a 6TB Seagate External Drive. This has been working for a year with no issues. Just doing a general "Save" after making some revisions to the file.

Left aliment moves the text to right side of comp and right aliment moves the text to left side of the com. How to understand this? Video is attached as well.  

 I'm sorry, but I've been a CC client for years now and the Creative Cloud App is really by FAR the most bloated software I have ever seen! It is a DISGRACE!The syncing of libraries DOESN'T work. Hardly ever. And it leaves me, your paying customer (!) with exclamation marks in the system tray, which as an autist that didn't exist when I was born, with painfull frustrations, EVERY time. This post is years in the making, so please don't try to tell me how to fix it. YOU fix it! GDMD!!

I subscribed to Creative Cloud Pro at 9:20PM last night. Upon completion of my purchase I downloaded and opened InDesign. For the next 3.5 hours, I continuously waited, signed in and out of my account, uninstalled and reinstalled the app, and restarted my computer waiting for Adobe to give me full access to ID. As of the time I’m writing this, nearly 1PM the next day, I still do not have full access. Also, opening and closing the app is a pain. It doesn’t open when I press the ‘open’ button in the CC desktop app. I downloaded PS and AI and I have full access, no problems. I’ve done everything that Google has told me to do but nothing is working.

Bonjour,Je suis administrateur d'un contrat Adobe Teams (VIP). Nos licences "Tout Creative Cloud" sont bien actives et à jour.Le problème : Dans Adobe Illustrator (version 28.5 ou plus récente), les fonctionnalités d'IA générative — notamment le Remplissage de forme génératif — sont totalement indisponibles ou grisées pour mes utilisateurs.Points techniques :Console d'administration : Version "Équipes" (VIP). Identité : Adobe ID. Configuration : Les utilisateurs ne savent pas ajouter leur âge (car il faut +18ans ?) Les applications sont à jour (versions 2024/2025). Blocage : Je ne trouve aucune option dans ma console d'administration pour activer spécifiquement les "Services Firefly" ou les services d'IA pour mon équipe.Est-ce qu'un réglage spécifique m'échappe dans la console Teams pour débloquer ces fonctionnalités d'IA sur Illustrator ? Merci d'avance pour votre aide.

it says it can’t load 

Bonjour à tous,J’ai découvert sur stock.adobe des image “ressources gratuites” librement téléchargeable, (exemple fichier n° 484820129)L’utilisation de ces images est-elle bien gratuite (en créditant l’auteur),Merci pour une réponse, 🙂

It is important to have signed paper copies of a document, but Adobe won’t print electronic signatures.  If that is a feature, how do I turn it off?

Hello, I have attempted the workaround methods for error 105 when trying to save a document as stated in previous posts.  I believe this has to do with adobe not recognizing my account and keeps telling me to subscribe, although my account shows the payment history to Adobe Acrobat DC for the past year.  Does anyone have a solution to this problem, if they have encountered it before?  Otherwise, I will be finding another program that works with PDFs and cancel this subscription.

I just DL a template from mixkit.co called Letterbox Slideshow. It comes with 10 scenes. I only need text on the first 3 but for some reason i cannot figure out how to remove the BOX that the text sits in. I have removed the text but the box is still there. There is no layer for the box. The box also has 2 rectangle narrow box designs that appear with it. It looks like it is part of each layer’s Media asset. I’m very new to AE and do not know how to dig deeper. It’s a free DL if anyone has some serious free time. I’m baffled. https://mixkit.co/free-after-effects-templates/letterbox-slideshow-592/  I’m trying to edit Scene 5 and here is a ss of the boxes that i need to remove.  

Hi, I cancelled my subscription last month but I was still charged on 22 May 2026. I have cancelled again. I would like a full refund for the incorrect charge. Please assist.

I am trying to erase  a  line using the eraser tool I draw a line  when complete the  the line and release the mouse button the highlighted mask changes and shows other areas In the picture I draw  one stroke form the start of  the white trail to the and after i release the button the mask changes in to the below result . the problem is constantly repeated  After that I tried some random strokes in different places  I get always  the left bottom highlight   

Hi, I have been charged for many months, maybe over 2 years by an unknown email. I just knew about the Adobe Charge Identifier feature recently, and really just found out. I would like to cancel this immediately. Can you please help? 

Describe your bug:I have purchased Adobe's firefly pro plus on 24th april, but it is not reflecting in my account, neither I received a mail on the account from which I made the purchase. [personal information removed by moderator]

Hi everyone,I’m currently working on improving product images for an e-commerce-style website and trying to build a consistent visual style using Adobe Photoshop.Project context:Website: [Link removed by moderator] Type: Product listings with images from different sources Issue: Inconsistent backgrounds, lighting, and overall presentationWhat I’m trying to achieve:Clean, uniform backgrounds (preferably white or light neutral) Consistent lighting and color balance across all products Professional look without spending too much time per imageCurrent workflow:Using Select Subject + Remove Background Adjusting brightness/contrast manually Applying basic color correction Exporting for webProblems I’m facing:Edges sometimes look rough or unnatural after background removal Lighting differs significantly between images Colors don’t always match the real product Time-consuming to manually fix each imageQuestions:What’s the most efficient workflow in Photoshop for batch-processing product images

Hi Adobe Team,I keep receiving the following error when trying to submit a “request e-signatures” in Adobe online service using my corporate account.“E-signing services are temporarily unavailable. Please try again later.”

Hi(and happy new year!) I can't find the Photoshop (beta) in my Creative Cloud Desktop.Under "Categories" I can see it all (... Video, Illustration, UI & UX, 3D & AR and Acrobat & PDF) but no Beta-category.... please see attached.Is this because I'm living in Denmark? Or do I need to sign up to the beta first?Kind regards, Jens