Solved

I'm be been trying for weeks to cancel my plan. I get error messages every time I go through the portal, and even when I try to change my plan, I get an error message to say it hasn't worked. I've now been charged over £100 and no replies to any emails, with the 'talk to real people' cheat option cleary being a bot, which just sends me back to the cancellation page which doesn't work. I'm at my wits end with this and out of ideas short of starting legal action. How do I get this cancelled?

I need to move an Acrobat DC installation from a Win7 PC to a Win10 PC and would like to know how to save the toolbar customizations that have been done on the old machine so they can be imported on the new machine rather than having to be manually recreated.  Are there export/import options for these settings?  Or are these settings in a file or folder that can be moved?  Or, if these settings are in the registry, what keys need to be exported? 

I subscribed to a substance painter 3D plan and later canceled it after the free trial ended because I am not using it currently. According to the cancellation policy and the email I received at the time of trial activation, I was told if I cancel my plan after the free trial ends before 5th Oct 2025, I'll get a full refund. I canceled before 5th Oct and still haven't received any refund after 10 days.            

Hi I am Running PS version 27.6 on my mac and the remove tool is not working.My operating system is MAC O.S. 13.7.8Initially I got the message i need to update to OS 14 but my mac is unable to update to that.Steps I have already taken: Uninstalling PS via creative cloud and re-installingChanged in Preferences  > remove tool preferences to more stableIs there any way to work around or fix this?Thanks. 

my country name is bangladesh. i can not understand which number i need to selet for tax fill up form. some says 2 some says 3. what will be the accurate number option? 

I've suddenly had major problems with Photoshop on Mac Studio. The PSD files open extremely slowly and some simply won't open. Messages says “Could not open xxx because it is not a valid Photoshop document. Any ideas of what to do?

I cancelled my subscription 1 day after i was charged, I never received an email confirming that i would be refunded. I know the policy is if the subscription was cancelled before 14 days into the billing cycle you will get a refund processed. I just wanted to make sure I will receive a refund.

I have a book of multiple pages, and I need 10 pages to change place to another book. The only way I found so far to do this is to export the whole book to pdf, and put 10 pdf pages to the other book. But the problem is, you cannot change anything anymore (as it is a pdf and not the different photos). Is there a way to drag whole pages  from one book to the other, so if you would drag them, the photo’s and the layout on the page go as well to the new book? 

Guys, there isn't a dedicated Behance topic, so I'll post this here.My Behance profile has somehow been made private — all of my projects are private, and my profile no longer appears in search results.I've already submitted support tickets to Behance, but nothing happens and I haven't received any response.All of my privacy settings are set to public.Could someone please help me? I'm losing potential clients because I can't properly showcase my portfolio. I'm also a Behance Pro member, which makes the situation even more frustrating.Any advice would be greatly appreciated. 

Can anyone recommend a cloud based DAM for a 4 person art department. Looking for something that is reasonably priced for the features that it offers. Not looking for the cheapest option but something that will grow with us.

I accidentally merged all the shapes into a single vector layer in Photoshop. Luckily, they still retained their individual paths, so I could use the path selection tool to select them. However, my job requires me to separate them into individual vector layers, and there are thousands of such shapes, like this: 

I have a 5TB image folder on one external HHD. (Catalogues are on my internal SSD) The drive is showing signs of possible failure so I have split the images onto two external SSD for safety. (Also backed up twice) I used the same naming structure for the nested folder. Combined they have all the folder/images of the orginal drive. Is there a way to point the catalogue to these two different drives?Drive A (failing) Images_africa_32 nested foldersDrive B  Images_africa_12 of the 32 foldersDrive C Images_africa_20 of the foldersIn the Lightroom panel, if I choose the 12 folders on drive A that match Drive B and do Update location. And then chose the 20 and update location to drive C, will this work? Can it point to the two drives? I tested one folder and it seems to work, but before I do everything, I just wanted to see if I was handling this correctly?Any assistance would be very welcome. ThanksNancie   

When Soft Proofing viewing the monitor gamut warning just change the entire display area to red. Note this also happened in 15.3. Destination gamut warning works correctly.Windows 15.3.1 release, everything up to date. 

how solve my issue

If you are having very high GPU Usage like maxing out even without doing anything then it could be AI features that came after 25.2 Update and you having old GPUs which doesn't have AI capability. So, simply go to Edit > Preferences > Media Analysis & Transcription > Visual Analysis (TURN OFF 'Analyze all imported media to visually search your projects'). I literally ignored all updates since 25.2 because of this turned ON. I think Adobe should turn this ON by default only to GPUs by detecting if they are capable of AI.

I purchased my sony a7V in February 2026 but the raw files are still not supported by LR classic. I was on the phone with your support twice this week. Although I’ve read online that LR classic now supports these files,  a supervisor from Adobe told me yesterday that it is not so.  Please get this update for us  asap - us Sony users feel left behind. I have 2000 photos not supported by LR and had to go back to using my A7iii until you update. thank you

i'm working in Ps, a painting project, and now my whole project has turned black and white. all of my layers. I'm fairly sure I pressed something accidentally but I don't know what or how to fix it. help??

Lightroom バージョン: 9.3.1 MAS arm64OS  : macOS Tahoe 26.4.1写真Aに対して編集･トリミングをし完了、フィルムストリップ上にある左の写真Bに移り編集･トリミング、写真Cへ...という作業を行う中で問題の挙動は起こります。写真Aに対して行った編集・トリミング内容が、｢←｣キーを押下した瞬間写真Bに対して反映され、写真Aの編集･トリミング内容は破棄される、といったことが高頻度で起こります。つまり写真Aは元画像のまま、写真Bに対して写真Aの、意図しない編集･トリミングが反映される形です。ショートカット｢E｣で表示される｢編集表示｣で、｢←｣キーで次の写真に移動する場合に、ほとんどの場合起こります。ショートカット｢C｣で表示される｢トリミング表示｣で、｢Command+←｣キーを押下して移動した場合も、中頻度ながら起こります。 縦位置写真(写真C)から横位置写真(写真D)を横断する写真移動の際は、横位置で撮影した写真D(縦横メタデータあり)が写真Cの影響を受けて縦に表示され、トリミング表示で｢反転と回転｣を操作してもとに戻さなくてはいけない、といったことも中頻度で起こります。私の操作環境では、1枚に対して書ける時間が短い(3〜5秒)ので、それが影響している可能性もあります。ほとんどの場合私はトリミングのみで、｢Command+←｣で次の写真にどんどん進んでいきますが、30%ほどの写真にはショートカット｢E｣の編集表示で編集し、次の写真へと操作します。この問題はその30%に対してほとんどの場合起こる、という内実です。 インストールし直しても改善しませんでした。 最近の話ではなく、確認できる時点で2,3か月ほど前からある挙動です。中々修正されないのでこちらに投稿いたしました。ご確認のほど、よろしくお願いいたします。 

I canceled my trial on the same day that I signed up.  I received an email confirmation of the cancelation but was still charged.  Why?

not much more I can add, the question says it all

HOW DO I DELETE MY SUBSCRIPTION 

Olá pessoal,Estou criando um formulário de folha de ponto no Adobe Acrobat e estou com dificuldade para calcular automaticamente as horas trabalhadas usando apenas campos de horário, sem utilizar datas.O funcionário informa o horário de entrada, saída para almoço, retorno do almoço e saída final do expediente. Os horários são digitados no formato “h:mm tt”, como por exemplo 08:00 AM, 12:00 PM, 01:00 PM e 05:30 PM.Preciso que o formulário calcule automaticamente as horas trabalhadas antes e depois do almoço, desconte o intervalo e mostre o total final em horas decimais.Já tentei usar scripts personalizados no Acrobat e também utilizei:event.value = util.printf("%,001.2f", event.value / 60);mas ainda estou tendo problemas para converter corretamente os horários e somar tudo no resultado final.Alguém teria um exemplo funcional em JavaScript para Acrobat que faça esse cálculo corretamente em uma folha de ponto diária?Qualquer ajuda será muito bem-vinda.

I want to change my normal account to a teacher account. Should I first cancel that account and next create a new one?

Realice la activación de la prueba gratuita, lo cancele antes de la fecha que generaba el cobro y me llego el correo de confirmación de que se había cancelado la suscripción gratuita, sin embargo ahora mismo están intentando hacer el cobro de la suscripción cuando ya se había cancelado (no se ha hecho el cobro efectivo porque tengo la tarjeta en 0), pero tampoco puedo administrar el plan por el supuesto problema con el pago. Necesito que me ayuden con esto.   

I have been running Adobe Acrobat 8 Professional 8.3.1 on my Windows Vista T60p IBM ThinkPad (yes! it still works perfectly!) for ~15 years.  I'm finally biting the bullet and moving to a souped-up P-1 ThinkPad (now Lenovo) running Windows 11.  Though I have my original installation files and my activation code, I cannot use them ... because the online activation no longer works!  Nor does the telephone activation. So, I'm betting there must be some registry key somewhere that regulates this, but I don't know what it is!  I'm not doing anything other than trying to keep running the software I paid for as I migrate to a new environment, but Adobe has no intereset in helping me do that, since I'm not giving them any new money - which doesn't sound like a great customer-retention policy in the long run. If anyone has figured out a way to accomplish this, I would really appreciate the help.  I've already checked into "alternatives", but the problem i