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I up loaded 2 still images for video animation. It charged me 300 credits. The images were of stairs and a landing in a property. The generated video took me up the stairs on a flight angle that didnt exist so its totally usless. i went to edit this and it wants another 250 credits and i can seem to contest this previous usless footage. Have i any leverage here or is it just my tough luck? seems grossly unacceptable if that is the case

At first, it showed that it was a free trial, but then money was immediately charged from my card. I would like to cancel the subscription and receive a refund.

Hi, I would like to confirm your refund policy. Does the 14-day refund period start from the beginning of the 7-day free trial, or does it start when the paid subscription begins after the trial ends? Thank you. 

“I started a free trial, attempted to cancel before the charge, but the account showed no active subscription. I’ve now been charged £24.98 and would like the subscription cancelled and a full refund issued.” email: mdemonmiah2211@gmail.comname: Md Emon Miah 

I am being charged for a cancelled subscription and want a refund

Lately, despite all print setting set as ‘double sided and flip on long edge’ print jobs are coming out double sided on short edge (when done via desktop) or single sided only when printed via the mobile phone app (iOS).  Is this a problem being addressed in any updates or am I missing something.  Never had this problem before - it’s only been happening over the past month or so. 

Good afternoon.I just realized that I accidentally forgot to cancel the free trials and the payment have been processed when I realized the problem. However, I didn’t use any credits since I didn’t need to use the application and simply forgot to cancel the subscription. I cancelled it within 14 days, May I get a refund please? Adobe team lmk if there is any problem associated with processing the refund 

It is fantastic there is an option to create your own templates, but not everything is saved unfortunately. 

I am experiencing an issue with EXIF metadata preservation in Photoshop.My workflow is: Open a JPEG file that contains complete EXIF metadata. Edit the image in Photoshop. Export the image as a JPEG. After exporting, all EXIF metadata is completely removed. Camera model, lens information, capture date, exposure settings, and all other EXIF fields are missing from the exported file.I would like to know: Is this behavior normal? Which save or export method preserves all original EXIF metadata? Is "Export As" designed to remove EXIF metadata? Is there a Photoshop setting that ensures all EXIF metadata is preserved when exporting JPEG files? Thank you for your assistance.

Hi, I am currently using an account that is created in China, and have since relocated to U.S. Every time I go to the app page, it tries to tell me to switch to United States and when I do, it will continue to stay in China region but giving me the same popup over and over again. Anyway to change the region? I have also tried to change email address to another one, so I can use this one to register a new account in U.S, but it just says “error with changing email address, please try again later”. Any suggestion?

After Adobe Acrobat creates form fields, there are many accessibility errors.  Is there a way to add form fields in Adobe Acrobat and not get accessibility errors?

I exported an InDesign file to Adobe Express. I opened the file in Adobe Express, and there’s no content at all, nor is there any way for me to edit or resize the project. I’ve tried uploading the .indd file itself in Adobe Express, same story. Nothing seen, nor can I edit. I tried just creating a new file, opening a template file, and same story….I can’t see the job, nor can I edit. I’ve quit Creative Cloud, deleted preferences, restarted the computer 5 times, and I’m still stuck with this issue. 

I am having constant issues with Adobe Acrobat saying "An internal error occured" everytime I scroll through your files or try to open something. It keeps making my file explorer go unresponsive and not sure how to fix this.

The relink button on the Links palette cannot have a keyboard shortcut assigned to it. It should. This would save many people hours of time and frustration. And it would allow many people to use Illustrator for placing art instead of InDesign, which has too many other limitations for serious illustration production work. This is NOT the same as the place command with “replace” selected. The Relink functionality allows you to select multiple objects and update each of them one at a time, from front to back. Place doesn’t do that.When updating a bunch of files, this is the functionality that is needed. I use Replace multiple times a session, sometimes dozens of times in a session, and clicking that tiny button is annoying and slows down my workflow significantly.Adding Replace to the keyboard shortcuts menu is fairly straightforward and could be implemented and tested easily. This would also allow for additional automated testing to be done on workflows that current require manual manipu

Hi there to All,Is there a way to apply a background colour to a charcter style in Illustrator? I’m after an effect like so (please see screen below), which I’m currently achieving by having placed a colour-filled rectangle behind the text. The trouble is that when I alter text (add/ remove some) and the text changes position, the position of the rectangle doesn’t change and I have to manually adjust it. It would be so much chandier if I could somehow integrate it with the text, so it all moves together…Also - is there a way of adding a custom colour into the ‘Character colour’ palette (in ‘Character Style Options’> ‘Character colour’)? (I tried adding it as a swatch first, but it doesn’t seem to work).Thank you!

I managed to desync my folders from lightroom classic and have lost all my edits in progress, and edits made ready for export. Is there a way to restore this?

Hi. I’m an old-fashioned movie editor using Adobe Premiere for my living. However, I recently have some clients to assign tasks to swap faces from an existing shots. I have no idea how to use Adobe Premiere to handle this tasks. Any help?

Hi,I'm having an issue with Premiere Pro 26 on Windows 11 where audio waveforms are no longer generated automatically when importing clips (H.264).What I've already tried:"Generate waveforms automatically during import" is enabled in Audio preferences Cleared Media Cache and Peak Files folder Reset preferences Reinstalled Premiere (v25 and v26) Tested new empty projects and different clips Manually triggering Clip - Generate Audio Waveform has no effectThis has been happening for about 2 months. Any ideas?

Hello,I have copied some text in Word (Arial 10 font), but when I do Ctrl+V in FrameMaker, it keep the same font (Arial 10 font). I would like that for this FM document only, when I paste some text from Word, it paste all the time in Times new roman 11 inside Framemaker. How to do it ?

The Philippines has a new regulation from the Bureau of Internal Revenue (BIR). This is for companies to only use digital service providers (DSPs), in this case, Adobe, that comply with the regulations. The criteria is as follows:Have a local presence/office in the Philippines, ORAs a non-resident digital service provider (DSP), be registered with the BIR for compliance.Does Adobe check either?Thanks.

Can you set up a series of text fields so in the form the cursor moves from one field to the next on pressing tab 

I use adobe forms for my contracts in a roofing business. I need my sales staff to be able to fill in the prices for several options and lock those fields before sending to customer. I will then need the customer to be able to select contract choices, color selection and sign. The only option I'm tech savvy enough to know is to make the price fields "read only" after filling them in. My staff aren't quite advanced enough to do that every time. I'm sure there's a more efficient method. **I have no idea how to create a javascript code, button or bookmark**

If you move multiple items at once in the Project Panel, you then have to Undo each item move one at a time. This could be really annoying if you accidentally move a bunch of items. The expected result would be a single Undo Group for the entire move. This bug is in the latest update as well as the Beta

 Hi Adobe Team,I'm facing an issue in Premiere Pro 2024 while using Motion Graphics Templates (MOGRTs) for transitions—specifically the AtomX (or similar third-party) transitions. Previously, it was straightforward to replace dummy media clips within these MOGRTs via the Properties panel, but this feature seems to be missing in the current version.Problem Details:you can see in 2025 version there is no option for replace media to replace the dummy placeholder for transtition, in 2024 its easy changeable in essential graphics panel in second imageI'm using the Essential Graphics panel to apply transitions from AtomX (or similar).These transitions typically come with placeholder/dummy clips that you replace with your own footage using the "Replace Clip" section in the Properties tab.However, in the 2024 version, when I select the MOGRT layer (transition layer) in the timeline and go to the Properties tab, the usual Replace Clip interface is missing.The Effects Controls panel shows a

I would like to create an upside down portrait artboard.let’s say you have two artboards side by side one is normally reading. if it had page numbers they would be at the top of the artboard. I then want to create a second artboard that is rotated 180 degrees from the first one.  So looking at it in illustrator the page number is now at the bottom of the page and upside down.But if you go to print I need the printer to understand that they both need to print with the page number at the top