Solved

I accidentally created an account and had a typo in my email making it invalid. Now I can't access my account or chat and I don't want to be billed after my free trial.  Is there any way to contact a human for help?thank you to anyone who can help.

Hello. Sometimes I come across this on the forum: Accounts of 3-year, 5-year or even 10-year participants can be suspended. There are those who say they have over 100,000 accepted entities. I don't quite understand this. In other words, I don't think it's possible that a person would work honestly and respect the rules for 10 years, then change their minds and resort to cheating and deceit after 10 years. Are they making a mistake without knowing and their accounts are being suspended? I don't think it's possible either, I think a 10-year participant knows the rules from A to Z. Am I wrong? Or, does Adobe sometimes make the wrong decisions when it comes to suspending accounts? Thank you.

iPad iOS 18.Installed Acrobat Reader from the App Store. Acrobat Reader does not show the Certificates option in Tools.  Is there a way to sign PDF documents with a certificate on an iPad? It works on a Windows PC. I searched but couldn't find anything. The procedure I found refers to this path Tools/Certificates, but I don't have it there. Please advise, thank you.

After installing Bridge 12.0, when I access a folder of images (that have been culled originally from photo mechanic version 6), the images flicker like mad (including xmp files) on the screen (see file attached) making it unusable. I reverted back to the previous edition of Bridge and the flickering/bug went but Adobe has now forced me to have the latest Bridge 12.0 and the problem has returned. Please can I have some assistance from someone?  I would normally just run off the old Bridge but it wont work unless it has the latest update. I hope I can find help here. I am disspaointed that is no live chat or way of speaking specifically to someone from Adobe, like a helpdesk or chat. Thank you in advance for any help. Kind regards, Jennifer  

I use Edit > Generative AI to fill in areas around the edges of an image or to remove unwanted items. I do not use it to add objects that were not in the photo to begin with. The resolution of the AI fill is very poor. Is there a way to get better resolution patches when using Generative AI?

I have tried a full backup from my external hard drive where my catalog and images reside to another external hard drive. When I went to restore it to my new laptop there was not file called backup.tly. The last file is catalog.buc. So I did it all again still no joy. The backup finishes with a message "there was a problem with file Redpolls.jpeg".How do I proceed please?

Well I loved AI masks and the ability to batch edit for efficiency.  Now for some reason I have to 'update AI settings' on every photo after the mask has been copied.  I can't copy and paste settings of masks (only does one picture at a time even if I've selected more).  I've tried different hacks from these forums.  NOTHING!  I'd be so grateful for a solution.  It used to be that I could edit one picture with masks, the copy those settings to the following ten pictures.  Now for some reason it's not possible.  ANY suggestions welcome!!!  Thanks!!!

Photoshop 2025 keeps closing after about 30 seconds. 

Hi, i fully support and understand the reason for having strickt guidlines about nuditiy and vulgarity in Firefly,BUT as someone who works primarily in imagary for the culinary industry, not being able to prompt "chicken breast" is a bit annoying. Heres hoping you can tweak the engine a little bit so it understands context better 🙂 Thanks!

Sorry for my bad English. Recently, I've been having issues with the Shape tool in Photoshop. Previously, when I used a shape, its color would always match the foreground color I selected. I could also quickly change the color using Coolorus to see which color fit my design best.However, after updating to the latest version, I can no longer do that. Currently, my foreground color is blue, and it only applies correctly the first time I draw a shape. On the second attempt, even if I change to a different color, the shape still stays blue. Each time I draw a new shape, it creates a new layer with that same blue color.I want to draw a different shape in red, but the shape always comes out blue—so I often have to manually fill the color after selecting the layer.Is there a way to fix this issue? I’ve tried installing different versions, uninstalling and reinstalling Photoshop, but nothing has improved. 

My Acrobat app on my Ipad pro was crashing since the morning and I had no idea what to do so I looked at the internet and it recommended to remove the app and re-install, now it should be fine since all my important files are stored on (On This Ipad) so I didn't think that by removing the app it will also remove all my files, this is more than 10 months of my work.and I can't find my files on the recently deleted folder or anywhere. and I don't have any backup for this Ipad.and the files aren't on the adobe cloud storage cause it simply sucks whenever I edit the file it creates another conflict file and it keeps going and crashing. is there anyway to recover my files ??

I have a clip, and select the rotobrush tool. I can draw where I need, but nothing shows up and nothing changes. Why is nothing changing?

I have downloaded the adobe acrobat app for my iphone 7. Previously I was able to download pdf documents and open them from the app. However, now when I select the adobe acrobat app, the home screen freezes, on the symbol with Adobe Acrobat Reader and nothing happens, even if I leave it open for 5 minutes.I've tried deleting the app and downloading a new version about 5 times. Each time I close the app fully, but the same issue recurs whenever I try to use the app.Is there a way around this?Thanks.

I know this is a dumb question, but I am new to AE and can't figure it out. How do I open a project file without it closing the project that is currently open? Basically, I want to open a .aep file and have it show up as a new "tab" next to the composition that is currently open.  Thanks!

ピンクの長方形にグラデーションをかけたいと思って、グラデーションウィンドウで白黒グラデーションのプリセットみたいなのを押しました。設定していたピンクが消え、白黒グラデーションに置き換わりました。もう一度ピンクにするのが面倒くさいです。 白と黒をそれぞれ任意の色に変更すればいいことはわかっています。「今設定している色に、別の色を追加する」というかたちでグラデーション設定できないものでしょうか。前回の色 みたいな概念があればそれでもいいです。 それとも、登録等しなければ消えてしまう面倒くさい仕様なのでしょうか

I am having trouble to 'fill & sign'. The pen icon at the top of my pdf document is greyed out.

Sto utilizzando Photoshop nella versione 25.12.3. Ho necessità di importare delle forme ma quando vado nell'apposito menù la funzione "Importa forme" non è attiva. Allo stesso modo non sono attive le funzioni: Aggiungi forme predefinite, forme Esporta selezionate, Rinomina forma, Elimina forma.Come poter risolvere questo problema? Grazie per le indicazioni che potrete darmi.

Hallo zusammen, bei der Rechnung fehlt bei uns leider er Firmennamen obwohl dieser im ADOBE Profil hinterlegt ist. Auf was muss ich noch achten?

Help! I made a set of playing cards in Illustrator. My artboard size is 58x88 mm. To send it to the printing company I had to make one big file, which means I have 432 artboards in one document. There guidelines state I need to safe it to PDF/X-4:2008. Every time I export the size of my artboard changes. If I check te size in Acrobat it states 291 x 321 mm; but according to the printing company my PDF is 5,8 x 8,8 mm.  I tried different PDF settings, but it only exports to the right size if I use 'Illustrator Default'. I'm on a deadline, can someone tell me how to fix this. Thanks a looot!

It's not often that I am left speechless by Adobe but they have really hit the nail on the head with this. I have submitted some photos for Adobe Stock and they have either been rejected due to "Quality Issues" namely File ID: 1196706180 and File ID: 1196835355 or "Intellectual Property Refusal" namely File ID: 1196835074 or File ID: 1209400354. Regarding the Quality issues - It is in sharp focus, it is color corrected using Adobe Lightroom and it is in 8300 by 5864 so it is not small. Where is the problem.Then there is the Intellectual Property Refusal refusal of a skyline. It has been refused because its at night and its of Los Angeles. Yet I have just been on Adobe Stock and found an image for sale (not as clear quality) e.g Los Angeles night skyline in LA, California, USA Stock Photo | Adobe Stock Please help me understand because I cannot get my head around Adobe's 'quality control' Thank you Duncan

Hello,I am facing the issue with signing PDF document with Adobre Acrobat Reader DC version: 21.005.20060This is the error I am getting: Error during signature verification.Error encountered while BER decoding:When I click to save signed document Adobe freezes (Not responding status) and after it crashes, the file is saved, but the certificate is invalid and shows the error from above.Can you please help me to solve the issue. I have already used this option inside Acrobat Reader DC before, for the same certificate without any issues. CA certificate is valid (until 2023.)

When I am generating the video by AI extention to 2sec, your AI generate a message that I don't respect the policies. But I have the copyright of the video, The video is not NSFW. So please stop with your algorithm becaus eI am 100% right. You have nothing to say that I cannot generate this video. Absolutely nothing. S right now What I see is using adbe destroy our time of job   [Abuse removed by moderator]

I forgot to cancel my trial plan and now I can't cancel this trial. I didn't use Acrobat after trial so please help me cancel this trial. I have no need to use it and I have no money!My account: [Email address removed]

It seems like Adobe it working on mixamo, one guy tweeted about it today and this was the response. 

Anytime I try and send multiple pdfs to one person it picks up one of the pdfs and then just copies the exact same information into all the other pdfs despite them having completely different information. So when I send to the signer, it will send say 6 pdfs, all which are exactly the same, despite me uploading 6 completely different files... So in order to send multiple pdfs I now have to send them to the same person 1 by 1?