Solved

Hi, I remember cancelling my subscription after the free trial period for an adobe acrobat pro account, but as it stands, it seems like my subscription wasn’t cancelled and now I got charged for the subscription price. The problem is, I can’t cancel my subscription through the admin console as my account is flagged for a billing issue despite the charge being recognized by the system. I really need this refund, please answer as soon as possible

Hi, I recently discovered that I have an Adobe Stock subscription for £47.99 per month. I don’t remember subscribing to this annual plan and I don’t use Adobe Stock.I would like to cancel the subscription, but I can see an early termination fee of £215.95. Could you please help me cancel the subscription and waive the early termination fee as a goodwill gesture?I only recently noticed the recurring payments and wasn’t aware that I had an annual commitment.

Using Adobe Express

Hello, Why can’t I read ONLINE a text in a PDF file, that comes from a placed pdf? I have a document that contains many PDF visuals (designed separately and placed on to the final combined InDesign document).I export them with InDesign file into a PDF (print), with digital settings format.When this PDF is opened in a browser (Google Chrome), the text from those visuals cannot be find (cmd+f). When opened in Adobe Acrobat, the find function works just fine for all the text in the visuals mentioned above.Any idea how to fix the online search (I need to send a link to users, that they can open online and do their search).Thank you in advance for any ideas to solve this! M.

I wanted to buy Premiere Pro, but I made a mistake and instead I bought photoshop. Can I have a refund? or is it over for me :,(

Wir haben einen Rechnerwechsel. leider lässt sich der neue PC nicht aktivieren, obwohl ich den alten PC (erfolgreich) deaktiviert habe.Das Programm verlangt die Deaktivierung, obwohl ich ihn deaktiviert habe.

Help: the "Uninstall" function for Photoshop 2025 AND Photoshop 2026 are not working. If I update the App  leaves behind a folder of the older version (taking up alot of space!). What should I do? I do not want to loose my preference/settings etc and I am afraid this would happen if I simply trash them?Thank you.

I subscribed to adobe pro around an hour ago. However, I realized that the features were lacking and I CANCELLED the subscription after a few minutes of using it. BUT, I just checked my email and it claims that Adobe has CHARGED me 8HKD for their services. I need a refund for the 8HKD.For those who cannot read:I HAVE ALREADY MADE SURE I HAVE CANCELLED ALL SUBSCRIPTIONS of ADOBE.I LOGGED OUT OF MY ACCOUNT AND LOGGED IN AGAIN AND DOUBLE CHECKED THAT I HAVE NO ACTIVE SUBSCRIPTIONS LEFT.I HAVE CONFIRMED I HAVE UNSUBSCRIBED TO ALL SUBSCRITIONS BY READING BOTH EMAILS FROM ADOBE DETAILING THAT I HAVE SUCCESSFUL CANCELLED ALL MY SUBSCRIPTIONS.DO NOT TELL ME ABOUT THE TRIAL TERMS. I UNSUBSCRIBED WITHIN 15 MINUTES OF SUBSCRIBING, SO DO NOT TELL ME THAT I ALREADY EXCEEDED THE TRIAL PERIOD.

The ai sharpen feature that comes with photoshop is not working. can someone help trouble shoot. Ive installed previous versions, tried opening photoshop via cloud app  and not working either. Asked AI chats and followed the many suggestions but not working. Ive done everything but uninstall and reinstall.

When I got my new Google Pixel 10 Pro XL smartphone I had to re-sign in to the Adobe Account Access app. Whatever I did a regular email address and password, an SMS code, a code sent to my email address, etc made the Access app appear to sign in however it quickly switched to “Something went wrong” and at the bottom “Close app”. Several times I have cleared cache, cleared data, I even uninstalled the app 8 different times and reinstalled it 8 different times. Today I finally got a hold of an Adobe live support agent who gave me all the same directions that I have already preformed about 10 times. I guess Adobe doesn’t know how to fix this problem either. Does a user out there know why I keep experiencing this? Does an Adobe user out there know of a fix to this problem? Thank You,Barry 

I have the same charge coming through but for £21.14.  I have no subscriptions with adobe

Hello,we are experiencing an issue with digital signatures in Adobe Acrobat/Reader after performing a Windows in-place upgrade.Our environment:Windows clients currently running Windows 22H2 or 23H2 In-place upgrade to Windows 25H2 The upgrade is performed using a Windows ISO through Baramundi Users have created their own Digital ID in Adobe They created the Digital ID via "Use a Digital ID" → "Use a Digital ID" / "Sign" As the storage method, they selected the Windows Certificate Store In addition, each user configured their scanned handwritten signature as the signature appearance in AdobeDuring testing of the in-place upgrade to Windows 25H2, we noticed that after the upgrade, the previously configured digital signatures are no longer available in Adobe.Our goal is to ensure that users can continue using their existing Digital ID and signature appearance after the Windows upgrade without having to set everything up again manually.We would therefore like to know:Why are the existing D

Hello guys, so i just wanted to ask, can you find which of my account still charge and auto pay from my bank? it always auto pay from my bank for a year or maybe more but on my account there's no active plans , so i just want it to stop, please. Thankyou i hope anyone can help me with this one.

Goede namiddag,ik had een vraagje of jullie me zouden willen helpen?Om mijn email adres te willen achter halen van duo Lingo 

My MacOs is running Monterey 12.7.6. Adobe illustrator 2024 is compatible with my system. How can I get this download?

# Rapport de bug — Photoshop 2026 ## TitreDélai anormal (20-25 secondes) à l'ouverture du dialogue d'impression (Ctrl+P), indépendant de l'imprimante sélectionnée ## Version de PhotoshopPhotoshop 2026 (version à jour au moment du test) — Aide > Informations système pour la référence exacte de build ## Système d'exploitationWindows 11, Dell XPS 17 ## Résumé du problèmeL'ouverture du dialogue Fichier > Imprimer (Ctrl+P) prend systématiquement 20 à 25 secondes, sans aucun indicateur visuel de chargement (pas de curseur d'attente, pas de barre de progression, aucune mention "Photoshop ne répond pas"). Ce délai est reproductible à chaque ouverture, quelle que soit l'imprimante sélectionnée. ## Étapes pour reproduire1. Ouvrir un document dans Photoshop 2026 (testé avec fichiers TIFF et PSD, Adobe RGB 16 bits)2. Faire Ctrl+P (ou Fichier > Imprimer)3. Chronométrer le temps entre l'appui sur Ctrl+P et l'affichage effectif de la fenêtre de dialogue ## Comportement observé20 à 25 seconde

Nach Test Adobe Pro habe ich nach einem Tag gekündigt. Bestätigung erhalten.Trotzdem wurde AI Assistent Gebühr eingezogen.Was tun?? Kein direkter Kontakt mit Adobe möglich. Dann ev. Rücklastschrift veranlassen?

After the recent update of Premiere Pro, the playhead is not moving while playing on the timeline. Is there an option that turns this on and off? I cannot find anything in preferences.

What is the difference between a Federated-ID and Adobe-ID. how do I change a user from one to the other?

I keep getting the error.  hopefully things will improve.  usually what i have to do is fully close and reload the site.  i feel like it gets increasingly more likely as the generation history gets filled up with more images.  I have been unable to find a way to clear the history as well, and if this is not a feature already then seems very reasonable for the next update to allow this: starting a new concept?  clear the previous generations in the history.

Has anyone noticed that when using the “edit an image” feature, the first few generations may be accurate and correctly color graded, but on a third or fourth image gen, it starts to have a pink hue to the entire image?I use this feature a lot for product photography, we don’t have a proper photo studio, so I will often snap a high-quality photo and silo it out asking Firefly to correct to studio lighting to give a more professional look. I’ve noticed this a lot doing a variety of image tasks. I can correct in Photoshop with adjustments, but it’s a pain adding an extra step. 

예전에 무료 폰트나 툴로 작업했다가 클라이언트 PC에서 폰트 깨짐 나서 곤란했던 적도 있어서, 앞으로 세밀한 수정 건 계속 받으려면 결국 유료 프로그램으로 넘어가야 하는 건가 싶어요.본업 하면서 주말에 외주로 로고·상세페이지 디자인 작업 받고 있는데요, 지금까지는 캔바랑 피그마로만 버텼거든요. 이번 클라이언트가 로고 파일이랑 상세페이지 색상·폰트를 세세하게 손봐달라고 하는데, 원본이 JPG 한 장으로만 넘어와서 레이어 자체가 없고 누끼 작업도 다시 해야 하더라고요. 

I just bought the new samsung book 5 pro 360 with the ultra 7 and intel arc graphics for using photoshop. it has 16 gb of ram and let me tell you, it runs like a turtle. this laptop cost almost 2 grand so I feel like it should be able to use Photoshop without any issues. I dont even know what is the cause of this, I have tried searching for advice but nothing super helpful comes up. Has anybody else got this laptoip or experienced this. Mike

I’m currently designing a logo for a website in Adobe Illustrator. The logo is made from several simple vector shapes, and I’m trying to keep everything perfectly centered and aligned.The problem is that when I select the logo elements and use the Align options, some objects don’t appear to align to the visible artwork correctly. The spacing looks slightly different even though the objects are selected together.I also noticed that the issue becomes more noticeable after grouping some of the shapes and using a clipping mask.i am working on this website logo : (website link removed by moderator).I’ve checked the alignment options and tried aligning the artwork to the artboard, but I’m still getting inconsistent results.Is there a recommended workflow in Illustrator for keeping multiple vector shapes in a website logo perfectly aligned, especially when some of the artwork is grouped or inside a clipping mask?I want the final logo to remain fully editable as vector artwork.Any advice on wh

Hi everyone. I am posting in this forum as Lightroom is what I’ve used, and I cannot find a support email address to ask Adobe directly.I subscribe to a 1TB/month cloud storage, as well as to the Creative Cloud monthly applications package. I am cancelling both services as I haven’t used them much in years. However, there are warnings upon cancelling that photos may be lost if I cancel. I’d like to not lose any of my photos, as I may want to pick my editing back up at a later time. Does anyone know the following:If I cancel my services, if I re-subscribe later, will all my photos be there again in my photo library, or would I be starting from scratch with an empty library and need to re-import everything? If the photos would still be there - will any edits I’ve made still show up, or no? Also… my mind boggles with the locations of all of my photos - when I first started they all lived on hard drives nicely organized, but once services started switching to cloud I became very confused w