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Hi. My sister used my card for a free trial of the Adobe Acrobat reader app but didn't cancel it on time. I got changed for an annual subscription on June 5. I requested a refund through Google within an hour after the charge but was rejected. I tried searching here and saw the Acrobat Mobile cancellation form and filled it up but I'm not sure if the form was still working. Google said that I need to contact the developer of the app but I'm not sure how to do that. Can someone help me get my money back?

I’m on an M1 Mac running OS Sequoia.

I am trying to apply the channel blur effect to my clip but the option does not appear in my effects tab. Is there a bug removing some filters or was the effect moved someplace else?

Hello,I am trying to move my licensed copy of Adobe Creative Suite 5.5 Design Premium from my old Windows 10 PC to a new Windows 11 PC. I have a valid single-user retail license.Product: Creative Suite 5.5 Design PremiumPlatform: WindowsInstaller used: DesignPremium_CS5_5_LS4 (downloaded fresh from account.adobe.com today)What I have done so far:- Registered the serial number successfully at account.adobe.com – the product was recognized correctly as "Adobe Design Premium 5.5"- Downloaded the official installer from my Adobe account, provided after the registration- Ran the Adobe CS5 Cleaner Tool before installing- Installed as Administrator- Entered the serial number during installationThe problem:I used the LS1 installer (English International) which showed a green checkmark for the serial number during installation, but rejects it at first launch - "This serial number is not valid for this product" immediately when entering the key. The old PC is still running CS5.5 without problems

there is an issue while generating video with multiple images I have tried with different model like kling and veo but both failed (not sure) and now my generation history also has error output and its not opening anywhere though there is an error with output my credits got deducted from main balance and not reverted yet.

From my registered products under my account, I'm trying to download the English version of the Adobe Master Collection (English).For that you need to download a “.7z” file and assosiated “.exe” file.On my page, for alle languages both match, except for English.That should give a “MasterCollection_CS6_LS16.7z” and “MasterCollection_CS6_LS16.exe”, but instead the .exe is for another language pack (MasterCollection_CS6_LS4.exe)ANy idea where I can get the correct .exe file ?  

I'm trying to combine multiple files into one PDF. I have 40 individual pdf pages that I want to make one pdf that is 40 pages in length. I then want to edit that document, rotate pages properly and save it. Used to be a simple and straight forward process. What am I missing?I am choosing combine files to a pdf, but regardless of what I choose, it apparently creates a portfolio made up of individual documents. I also want to rotate pages that were combined (some of which were landscape), and there is no way I can see to do that without literally going into each document, rotating and saving.Any help greatly appreciated.

I have a question about Acrobat Preflight and JavaScript.I’m using the built-in Preflight profile “Convert to sRGB” from JavaScript via:Preflight.getProfileByName(“Convert to sRGB”)I noticed that the profile could not be found until the Preflight tool had been opened/added in the Acrobat interface. After that, the exact same JavaScript code was able to find the profile.Is this expected behaviour?Does the Preflight JavaScript API require the Preflight tool to be initialized in the user interface before built-in profiles become available to scripts?Or should built-in profiles always be available through Preflight.getProfileByName(), regardless of whether the user has opened the Preflight tool?I’m trying to understand whether this is by design or whether something is misconfigured on my system.

Hi,In Screenshot below, color profile is RGB but CMYK appears in Gradient Panel.How can I make RGB appear?Hosun  

Surface Laptop 13（Snapdragon X）でAdobe Expressを使用すると、画像が緑や黒で表示される。緑や黒で表示されるのは写真のみで、イラスト画像は正常に表示される。古いPC・スマホでは正常。Chrome、Edgeでも再現する。 

About a month ago, I was using Firefly with no issues. I took a short trip, and now that I’m back, I’m shocked to find that the platform has undergone some really disappointing changes.I can no longer enhance the image quality by spending an extra credit — a feature I regularly relied on.The tool no longer respects the composition or style images. Previously, I could upload a photo of a cat for composition and pair it with an impressionist painting for style, and the result would be that cat rendered in an impressionistic style. Now, it either generates a generic impressionist landscape or a distorted, unrecognizable cat. It feels like the quality has regressed.There are now different versions available — Firefly 3, Firefly 4, etc. When I use Firefly 3, the image quality is noticeably poor. The lines are blurry, as if the model is unsure how to render the image. Firefly 4, on the other hand, doesn’t seem to respect the composition image at all.Finally, I’m aware there’s now a premium o

Hi,The attached plugin keeps popping up whenever I start Premiere and it is ruining my work.Even If I delete/uninstall it from creative cloud>marketplace>Plugins, it keeps coming back like magic. This stopped only when I uninstalled LogiOptions+ software. But I do not want to uninstall it, I need it to manage shortcuts of multiples apps/profiles. I use mx master 3 and mx keys. Kindly let me know if there’s a solution. Thank youSnehith P

Hi guys. Very Sorry for this long post. I'm part of a team creating a 20 minute VR simulation and a small portion is 360 video shot on a beach.  I'm having humongous problems trying to do very simple stuff with a 360 VR file in PP. It's from a camera called INSTA 360 ONE X. Their customer service is poor. They have a plugin specific to Premiere Pro called INSTA 360 STUDIO (actual plugin in Program Files file is called 'Insta360importer'). It does not work. All I get is a green screen (not the spfx capture kind!). I've tried every setting in PP for VR. I've tried every setting with the plugin software. Just does not work. Strangely, the plugin extension does not appear in the 'extensions' pull down tab inside PP. To be honest - as a side note - Adobe does not really seem to be on the ball with VR/360 stuff as their tech support guy from India admitted as much when I called about this issue. He also promised to send me a support link which never arrived.They should as this technolog

var productFrame = app.activeDocument.textFrames.add(); productFrame.properties = { strokeWidth : 0, fillColor : "None", contents : "!", flexItemHeightMode: FlexWidthHeightMode.FLEX_FILL };I get the error that “FlexWidthHeightMode is not defined”What am I missing?https://www.indesignjs.de/extendscriptAPI/indesign-latest/#TextFrame.html 

In response to the email I got, asking to upload a screen recording 

I am modifying this mirror frame image. With the application of a mask it will be shown in different contexts / colour ways. The NEF image was opened as a Smart Object via Camera Raw.I need to make a few changes to the photo ie: removal of the fine casurina needles (leaves) etc.Is there a non-destructive or destructive way retouching which updates with the Smart Object?I think I have exhausted all options. Hopefully a photoshop fairy will appear!Thank you    

Hello,We are experiencing an issue with Adobe Acrobat after performing a silent update of Adobe Acrobat Reader 64-bit.Initial installation:Adobe.Acrobat.Reader.64-bit.26.001.21563.X64.exeSilent installation arguments used:-sfx_nu /sAll /rs /msiThe installation completes successfully.After that, the user signs in with an Adobe account that has an Acrobat Pro or Acrobat Standard license. Acrobat then switches correctly from Reader mode to Pro or Standard mode.A few hours or a few days later, we deploy the newer version:Adobe.Acrobat.Reader.64-bit.26.001.21651.X64.exeWe use the same silent installation arguments:-sfx_nu /sAll /rs /msiThe update itself completes successfully and Adobe Acrobat is updated.However, when the user tries to sign in or launch Acrobat afterwards, the following error message appears:Attempted to use a method that has not been implementedAfter this error, Adobe Acrobat cannot be launched or used anymore.The only workaround we have found so far is to completely unins

I am trying to create a PSA project promoting the Domestic violence hotline. Want to add a tag with emotion. I ca not find tags or choices.

, I would like this to reach the billing department. I would like my account to be permanently cancelled, I no longer require to use your software and I cannot afford to continue to use it. unfortunately your account settings has made it impossible to cancel my subscription.

hoy cancele mi plan y quiero un reembolso de Photoshop y Illustrator 

Hello, I would like this to reach the billing department. I would like my account to be permanently cancelled, I no longer require to use your software and I cannot afford to continue to use it. unfortunately your account settings has made it impossible to cancel my subscription and somehow you still manage to debit $80 or so from my account even though I have blocked my card. You want me to update my billing information before I can make any changes to my account. I am getting frustrated having my money just taken from me from your billing team which deliberately makes it difficult to cancel my account. What I don't understand is why I have to update my billing information to cancel my account? I find that extremely brazen and deceiving as a cooperation who has multiple millions why do you need to exploit me? I will continuously follow up on this every day until I am guaranteed that I will not have money taken from me. I have read numerous complaints from other users experiencing the

In Adobe After Effects, there’s a convenient feature where double-clicking a shape tool automatically creates a shape with default settings directly in the composition. It’s a very efficient and user-friendly workflow. Could we expect a similar feature to be introduced in Adobe Illustrator and Photoshop?

Hello,I am an Adobe Stock Contributor from Indonesia and my sales have drop to 0 since last May until now (although I’ve never had 0 download this year at all before them) recently I noticed that all of my files, even the older ones that were already live, suddenly show a 404 error when I try to preview them. I also tried searching with keywords and even with the file ID for example #1574852996 and #1508589156, but none of my files appear in the public search results.Could you please confirm if this is a known bug or if my files are under review? I would appreciate any guidance on how to resolve this, because right now I think my portfolio is not visible to buyers.Thank you in advance for your help.

I’ve been unable to access Acrobat online for a few days now but can access my other products fine. I’ve tried both Edge and Chrome browser but there is no difference, is the online version down?   

Over the last two weeks I have been unable to use the Adobe eSignature function; unable to send requests using the Desktop app or the web interface.The Desktop request eSignature is in an endless loop after typing in the email address of the recipient.  Web Version: Doesn’t matter if I go the below URL or use the link from “Creative Cloud Desktop” - > “Request e-Signatures” I always end up on a page that displays the following error.Error: Something went wrong - We’re sorry for the inconvenience.  Please try again later.https://acrobat.adobe.com/link/acrobat/sendforsignature/ I have tried both my personal and business Adobe license, both have the same problem.