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Hello, I need help with a billing issue. My payment has already been charged successfully, but my Adobe account still shows a “Payment issue” or “Payment problem” notification. Could you please check why this is happening and update my account status? I can provide the transaction details or payment receipt if needed. Thank you.

With the recent Camera RAW 18.4.1 update, a generative expand feature has been added to the geometry panel. Now, when I hit enter after setting alignment it starts trying to generative fill the image instead of saving my settings and exiting Camera RAW. Is there a way to disable the generative fill part of the panel or bypass it? It’s a minute detail, but I’m processing a lot of photos and generative fill now prioritizing the panel (when I almost never use it) and having to mouse back over to “ok” when I’m flying through on shortcuts it’s throwing me off.

Hello! I’m a bit confused if this is the correct place to report this, but I just downloaded a vector file that was clearly generated by AI (looking at the way the shapes are formed), but it was not tagged as AI. I have the “exclude generative AI” filter on for this reason exactly, because these AI vector files are unusable. This is not the first time this has happened, and it is quite frustrating to continually use stock credits on things that are improperly labeled. Here is a list of assets that I believe are AI generated and are not tagged as such:20074380322073241970626796248 Please let me know how to report these! Thank you!

I copied the base of the Tull puppet, replaced it with my puppet's movements and appearance, but suddenly its arms stopped moving, and its mouth didn't appear (the triggers seem to be working fine). And I can't get the voice sync to work at all (I tried with an audio track since I don't have a microphone or camera yet).Could I share my puppet so you can take a look?

If I only knew:myStyleA=  app.documents[0].objectStyleGroups.itemByName(groupName).objectStyles.itemByName("A");Is it possible to directly obtain the same level 'B' path from myStyleALike this:myStyleB=myStyleA.parent.itemByname("B");Instead of rewriting it completely: myStyleB=app.documents[0].objectStyleGroups.itemByName(groupName).objectStyles.itemByName("B"); 

While using specifically the motion library behavior my puppet head warps/ tugs while using the motion behaviors. The upper right side of the head is the only part that does not move causing the right ear to not move as well. I have watched numerous videos from Okay Samurai but it still is not working properly. I looked at the mesh layer to find a problem I’m not even sure what to look for lol. Any help would be greatly appreciated.  

I am using an Apple studio computer.  In both the Library Module and in the film strip, when selecting a file, the next file is also selected.  When trying to scroll through the other pictures in the folder, it only scrolls between the selected two files.  This problem started after updating to the latest version of Lightroom Classic.  I can only advance by using my mouse to click the next file.  Then it will also select the file next to it.Does anyone else have this problem.  If so how did you fix it?

How do I get Lightroom to write the metadata directly into the original jpgs?In my Lightroom catalogue are two folders with images from my smartphone (Pixel 9 Pro). One contains the original jpgs plus dng raw files of some of those images. The second folder holds images edited on my phone with Snapseed. I use Lightroom to edit the keywords and filenames.If I add keywords to a Snapseed edited photo those keywords are immediately written into the jpg image but if I do the same for an original photo the keywords are stored in a xmp file. Even if I manually ask Lightroom via right click Metadata > Write Metadata to file all I get is a xmp sidecar.  

I am working with Adobe Acrobat Studio and when I create a folder inside a Portfolio and add content or files I can't move them back to the root or to another folder. Is that by design or do I have to export them and re add them?

He intentado descargar adobe acrobar 2020 pro enun segundo ordenador y recibo un mensaje de uq ya tengo 2 licencias activas y que tengo que cerrar una pero no sé que ordenador es y no puedo acceder a él. ¿Cómo puedo cerrar la sesión en un ordenador que ya no tengo?

Hi!We are unable to make a PDF/A. We follow the instructions: Open your PDF, navigate to All Tools > Apply PDF Standards, and click Save As PDF/A.Then, there is a pop-up telling us some components are being installed. After a couple of minutes, we get another pop-up saying we need to install the components manually. When we click on install, it brings us on a page on Adobe that no longer seems to exist (404 error)I tried to reinstall it completely and search which component I need to install but couldn’t find anything. See the following to see what we already tried. Thank you in advance for your help! 

I have taken trail subscription however I have been charged as I missed to cancel by some days, please initiate a refund as I have cancelled the subscription and don't want to be charged, how do I reach to the customer care 

Hello, I recently started a trial with adobe and had canceled before I was charged for renewal of subscription. I was then charged a week after the fact and I am having an extremely hard time getting my refund. I need this resolved asap. Please and thank you 

i've been trying to open up the emoji pannel and it doesn't seem be where it is for others in the edit panel. i alsso tried to find a keyboard shortcuts to find it but when i searched for it in key binding it did not exist. i'm using the latest version (25.2.1) and windows 11. 

From https://firefly.adobe.com/video, I clicked on the “Edit video” button and it went to a page that said:Page not foundWe couldn't find the page you're looking for. 

I applied and received a free 7 day trial for Acrobat to convert a PDF to a JPEG.  I cancelled the free trial period before the free period ended, yet I was charged on my bank account $35.00.  How do I receive a refund because I cancelled Order Number AB08230630856CS

I literally create hundreds of AutoCAD documents weekly that must be sent as a PDF attachment.Adobe's decision to make sending a link in an Outlook email as opposed to an attachment, the default action, is an absolutely horrible idea.The extra clicks wreak havoc with my workflow. So much so that if I can't change the default back to an attachment, I will ditch Acrobat completely, all 7 licenses & switch to Nitro.I need to find a way to change the default, please help.

Hello, 2 issues! The share button is currently missing in the top right hand of the tool bar in adobe acrobat.I am trying to share a document for people to comment on but the share feature is not there. The only option I have is to share by email.When I askt the AI assistant it says to select the share icon in the top right hand corner which I remember used to be there but is now not.  Luckily the AI links the share button so I can do it that way, but it is really annoying not just having the big share button I used to have. Another issue is that when I share, it then says the document is not available to add comments on. The AI help says to change the share settings but there is no where to change this!

Hello,I am wondering if I can scan a image right into a PDF document. I have a PDF form that I have a section that I need to scan a drivers license into a designated part of the form. Thank youExample 

A user is running into an issue with Framemaker 11. Dialog boxes used during the print-to-pdf process (usually alerts about missing fonts, difficulty opening documents, etc.) will be placed in random z-indexed locations on the desktop meaning they will appear behind a variety of other open windowsPopups can even be hidden behind floating chapter windows within framemaker, which renders the book publishing process difficult because each print-to-pdf popup requires you to hunt for and accept the terms of the popup in order to continue with the export process. To make matters worse, using the windows tactic to hover over framemaker in the task bar does not seem to show popups as dependents of the program. I usually only see a list of free floating windows for each book chapterAre there any resources or plugins I can explore for fixing this? I have adobe extendscript experience with InDesign CC and I’m considering exploring this problem through that lens as a last resort. I just wanted to

Hi, It would be extremely helpful if one could set a font not only to metric and optical settings but also to AI. An AI that optimally balances character spacing would be very helpful, for example, in logo lettering. Best,C

I’m trying to import REST services from a ColdFusion 2023 server into ColdFusion API Manager. The same process works with other ColdFusion versions, but this error occurs: CFDiscoveryPortalServiceImpl - Error retrieving available REST services

Hello everyoneMac OS and latest LRCI messed up some file names and had to delete all the photo folders and restore them from a backup. Now I have constant issues starting LRC. It gets stuck at Reading Preferences and will not load. I uninstalled it (except preferences) and reinstalled it, and still have an issue. It looks like it did not install a new default catalog in my pictures folder, so I don’t know what the installation situation is. I did get in tonight once before un- and reinstalling, but when I exited, I could not get in again. I keep my Lightroom settings with the catalog.I really want to keep all the edits to all my photos, but do not care about other preferences as I assume I can reset them as needed. Any idea what I need to do?Uber frustrated…John

I appreciate the toggle in Acrobat to be able to turn off generative features. But some of us admins need the ability in Admin Console to turn off generative features across any/all apps for our users and prevent them from using them. Those of us who work for organizations like publishing companies may need to do this as a matter of legal compliance, not just disagreements about AI development philosophy. We need to make sure that our editors and designers are not accidentally plaigiarizing or accidentally using content that should remain internal and is not yet approved for publication. Other tech vendors such as Google have given us this ability to manage our users. Adobe, we need this for your products as well. This technology promises great power, but with great power comes great responsibility, as well. Please help us use and manage this technology responsibly. 

When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.   <Title renamed by moderator>