Respondido

There doesn't seem to be any way to deselect a redaction selection. This wouldn't be such an issue if it didn't keep selecting part of the page I'm not touching. Closing the tool leaves you with a reminder that there are changes to apply, but no option to cancel it w/o completely closing the file and trying again... with similar results. Yay - so efficient!1. Either fix the redaction tool so it selects what is actually being selected (not random text throughout the page - grounds for banishment for any tool in a production environment - dangerous), or...2. Make an obvious way to deselect or cancel your selection. Honestly, this seems so obvious that it feels like I have to be overlooking something.

플랜을 결제 후 14일 이내에 취소했는데 자동적으로환불이 되는것인가요 아니면 환불신청을 따로해야하나요? 주문목록에는 크레딧이라고 써있던데 환불신청을 따로해야하나요? 언제환불되는지 알수있을까요?

현재 대학생인데 학생 할인이 있는 줄 모르고 일반 요금으로 구독해서 사용중이었습니다. 구독 취소 후 학생 요금으로 바꾸고 싶은데 위약금 없이 취소 가능할까요?

9월 12일, 13일 이중으로 결제 청구가 됐고, 모두 환불 처리 요청드립니다.   

지난달에 9월부터 사용료 인상에 대한 메일을 수신하고 플랜을 취소 하였습니다.그런데 9월12일 결제되었다는 문자를 받고 글을 남깁니다.결제 환불 및 플랜취소 부탁드립니다.

9월분 자동 결제제 확인되어 구독 취소를원합니다. 환불 가능 여부와 금액 확인 부탁드립니다.

- 8월 10일 구독 시작- 9월 9일 구독료 자동이체 어도비 구독한지 이제 겨우 두달 차입니다.처음 구독 시작하고 결제 정보 바꾼 적 없고, 이번달 자동이체되었길래 구독잘되어 있구나 싶었는데.몇일전 일러스트 키자마자 구독료 결제가 안되었으니 10월 2일 자동 구독 해지된다는 안내멘트가 계속 뜨더라구요;;분명히 은행 계좌에선 이체 된 것 확인이 되었는데 뭐가 연체되었다는 걸까요..? 혹시 몰라서 해외 원화 결제 활성화하고 결제 정보 업데이트 했는데,아직 결제 문제가 있는걸로 뜹니다. 어도비 계정에 연체금 접수되었다 식으로 나오는데, 뭐 연체된게 없는데 왜 이러는걸까요.구독 중간에 취소 안되고 쭉 써야하는 상황인데, 이게 카드사에서 결제된 이력이 어도비엔 바로 반영이 안되는건가요? 시간차가 발생하는건지, 아님 제 이체 내역에 문제가 있는건지 확인하고 싶은데어디에 물어봐야할지 모르겠네요... 

안녕하세요 저는 현재 어도비 학생용 연간 플랜에 학생 인증 후 가입해 사용중입니다.최근 재학중인 대학교에서 어도비 계정을 무료로 배포받게되어 기존 계정의 플랜을 취소하고자 하는데요.이 경우에도 반드시 위약금을 지불해야하는지 궁금합니다. 

24시간도 안돼서 취소했으며, 안내결과 전액환불 예정이라고 통보되었으나 일부 금액만 환불되었습니다.. 조속히 해결부탁드립니다.. 이미 다른 계정으로 플랜도 쓰고있는 구매자인데 좀..그러네요 취소 화면에서 총액 환불 예정이라고 미리 안내하였으며, 316,800원 결재했는데 288,000만 환불되었습니다. 관련 사진 보내드립니다.   * 모더레이터에 의해 삭제되었습니다.

학생인데 할인 확인 못 하고 구독 중이었습니다. 현재 구독 중인 플랜 위약금 없이 취소 가능할까요

Hello, I am trying to add the transcript to an interview I'm working on and it's not including the audio track of the second person. I have two video files (with audio) and it's only recognizing the audio file of one of them. How can I have the transcript recognize both people?  I created a second project to troubleshoot this and when I clicked on the Text window, it already had the file transcribed. I was trying to start the whole process from scratch because I believe there's a window that pops up where you can identify if there are multiple people speaking. I didn't have this option when I created the new project. Any advice on that would be helpful, too. Thank you!

포토샵 컨트롤 + 확대포토샵 컨트롤 - 축소민감도 가 너무 빨라져서 중간이 없어요 예전엔 25%만 착착 확대되고 축소 되고 그러는데지금은 막 휙휙 50% 100% 막 넘어가요;;;;사용을 못할정도네요 저만 이런가요?

The jpg image is rasterized and in its own layer. I can rotate it, shear it, transform it... But the perspective warp will NOT apply! What am I missing? Using current Adobe Illustrator 2020

Hi,What should we do in order to access audio with extended license please? Does an audio song need to be purchased separately or is there an other solution?Thanks in advance   (moderator detatched from unrelated thread)

i am a fan of lightroom, but i am to old and to attached to photoshop, and its making me nuts to not be able to use the standard photoshop tools, like the zoom and the hand to move the thing aroud, or the lasso tool,   its almost as if you over simplified the interface when designing it, and i have no desire to learna  brand new interface all over again or go hunting for standardized tools, can you please show me where those itms are located ?   pretty please with sugar on top,   i do a lot of high detail work, and i love ai add and subrtract tools, but hunting for the tool to grab the picture and move it to the next area, or the magnifying glass to zoom in and out are a pita, even with keyboad short cuts you could simplify this for me,   thanks   Sunshine

I’ve just bought a new laptop specifically to run Lightroom (my old one was painfully slow), but I’m running into an issue during the installation.When I try to use the Lightroom Downloader, I get an error saying there’s not enough space available — even though my new laptop has plenty of free storage. I also tried using an external hard drive with lots of space, but I’m still getting the same error message.I only have basic computer knowledge, so if anyone could walk me through a fix with step-by-step instructions, I’d really appreciate it.Thank you in advance!

I keep my working photos on an external hard drive in a folder labled photos.  Recently the connector failed and a technician was able to copy the contents to a new external hard drive.  Lightroom is able to see the new external hard drive, but Im unable to see the folder labled photos.  Therefore, I am unable to see any of my working folders.  FYI, under the photos folder, I have yearly working folders (e.g. 2023, 2024, etc).  Any suggestions?  Also, my computer is a Macbook Pro.

Hello - my Adobe Acrobat crashes every time I try to repeat a redaction across more than 50 pages. I am regularly rdacting very large files (2500+ pages) so this has been very problematic. Here is what I've done so far: made sure I had the latest version; uninstalled and reinstalled; ran the cleaner; read everyone else's posts about this. It appears this is a glitch but I'm hoping a solution has been created. Thank you.

I’m trying to figure out how to make the text transparent on the design behind, like a cutout. Is there a way to do that?

The highlighted text won't change after clicking the font/typface dropdown in the type tool character menu/tool box. The highlight will be gone, and you won't be able to change it. Restarting everything didn't fix it. 

I received an email telling me my Pixelis AI Lightroom add on free trial will be expiring soon. I downloaded Lightroom to edit one photo a couple months back, and have no recollection of signing up for a free trial of any kind at the time. I've redownloaded Lightroom and can't find even find anything about Pixelis AI.  The email has come from support@pixelisai.freshdesk.com.  I've forwarded it on to phishing@adobe and I'm waiting to hear back, and couldn't really get anywhere with the chat option. Thanks for any help you may provide!!

I've been having this really annoying issue pretty much forever.I'm working as normal in premiere - then i need to export TIF a still image (or sequence) and open it in photoshop to edit it.  All good - I open in photoshop, then save back as TIF and import back into premiere - but as soon as the edited frame is back in premiere - it's color/brightness is just slightly off from the original frame.  I figured it's due to some color space issue - but I tried saving/exporting with all kinds of different settings, in RGB, in CMYK even, with AdobeRGB & with sRGB - it makes no difference.  The re-imported TIFF is always ever so slightly different.  I tried going PNG instead of TIFF - same thing.Then finally i found a workaround - importing the photoshop file directly into premiere.  That's a bit more messy (when many layers) and files are heavier/larger - but at least it worked.  But now another issue!I take that photoshop clip (still image exported from my p

Good Morning:I am not using Adobe and you must stop charging my Visa card.I bought it once and did not use it. Please reverse the second charge for $ 27.99 USD on November 13th.Sincerely,Richard Forster

I cant see indesign in cc on my windows arm machine asus vivabook 15 s which runs on arm and the beta branch should support arm for windows please help      <Title renamed by moderator>  

I think this may be Adobe Creative Cloud related.  But I have recently installed Creative Cloud and various apps on my MacBook and noticed soon after that a folder called Red Giant appeared in Users/Shared folder (see screenshot) As far as I am aware I have not installed Red Giant apps - so guessing this must be Adobe CC related.  Does anyone know if that is the case, and what the point of the shared folder is? Many thanks?