Solved

The last update I did for Audition (26.3.0.79) lost all my custom keyboard shortcuts. If I remember right, the update glitched and I had to uninstall and reinstall Audition. I added my custom keyboard shortcuts again and all of them work fine except for two shortcuts to two custom favorites I created. Every time I quit Audition and reopen, those two shortcuts are gone, all the rest are still there, include 3 other shortcuts to custom favorites. I have tried using different keys combinations as shortcuts but it still happens. It’s as if there is a limit of 3 shortcuts to custom favorites. I am using a relatively new iMac with M4 processor. Tahoe 26.5.2.

Can I delete files that have no downloads? These are very old files and there are a lot of them. Will this affect the accounts? And will it result in a decrease in sales?

About a week ago Adobe stopped allowing me to save a file without using the print to a PDF opption and it also stopped allowing me to reduce the size of my PDF. I have been able to do this for mounths 

Many PDF filenames begin with the name of a Group, and the end of the filename differentiates the file (MTTR26_Challenger_EN_Client_Page_One for example).  Unfortunately, Acrobat tabs are too short, and routinely hide the meaningful part of the filename.  Only “MTTR26_Challenger_E” is visible on the tab.Any plans to make it possible, AND simple and easy to lengthen the tabs in Acrobat Pro, so as to make the complete filename legible?Editing files would become much easier because of this.  Thanks!Michael (Oregon)

If I have two keywords, say, “Bob” and “Mary” I know how to search for all photos containing BOTH keywords. Is there a way to search for all photos containing one OR the other (or both)?

Create collection in LR not working. I click the button, nothing happens. Even with Smart Collection too.. no error message or anything.  I’ve tried to reset the preferences, I created a duplicate/new catalog. Nothing is working. Also, I can duplicate a collection, but I cannot rename it.. 

Hello, I'm about to start setting up a Production project for a feature length documentary. There will be two remote editors. If each of us has a local external offline hard drive (each drive perfectly mirroring each other), and we use an online storage (such as LucidLink) for the Premiere Productions file - should the Productions file link seamlessly to each of our offline drives? Or is there a different, better workflow?

no me permite pagar 

Hello, I accidentally purchased an annual subscription; however, when I tried to cancel it, I was faced with a high cancellation fee, and 500 TL was charged to my card. How can I cancel this? It was truly a mistake. Can Adobe customer service help me with this? Could you assist me in getting a refund for the charged amount and resolving the cancellation fee issue? 

Não consegui usar mês passado , agora este mês continua com erro , produto não funciona como o que contratei. Vídeo fica com péssima qualidade, quero meu dinheiro de volta.

Both my 2025 and 2020 versions of Adobe Photoshop Elements have started to crash as soon as I try to print a photograph. Any ideas?

Moticed Photoshop 27.1 stopped opening when trying to edit from Lightroom, or Edit as Smart Object from Lightroom, Then tried to open Photoshop on its own Initial screen checking memory appears then nothing. Checked up to date in creative cloud all up to date, tried launching from Creative Cloud again splash screen checking memory then nothing. Rebooted system checked all above again nothing. LRC and Lr both working fine problem is only with Photoshop

Acrobat 25.1Mac OS 26.3.1 (a) Just discovered droplets and they sound great, but every time I make one I get the same error. “Droplet is damaged and can’t be opened. You should move it to the Trash.” I’ve gone into Security and Privacy and allowed the app to open by entering my admin password, but then the very next time I try and use it, I get the same error message all over again. Is this a recurring problem or is there a setting I have wrong somewhere?

Hello, I have Phtoshop which I bought in 2010. My computer crushed. I temporarly install PSD on other computer. Then I bought new compter and I want to install my PSD but it says I cannot. Because there is already 2 applications.The message ‘Activation limit reached'How do I do that without unistalling photoshop on the wrecked computer and on the temporary computer? I had no profile on adobe website until about 2024 year so I cannot manage activated devices.. Thanks!

Quero meu dinheiro de volta, paguei a mensalidade para conseguir gerar videos, e no entanto o que vem acontecendo é que além de não gerar os clips, ainda assim consome meus créditos, e quando faço no plano diz que não atende as diretrizes ou que não esta funcionando… ou seja, estou pagando um serviço que não funciona, por isso quero cancelar minha assinatura e meu dinheiro de volta.

Hello, yesterday I purchased the platform for 9.99 and I cancelled the subscription in the afternoon because did not met my expectations, no refund, and no credits available, basically you took my money.

Acrobat Pro doesn't let me run a preflight without me having to choose a coated category, which doesn't apply to my printing.I need to run Preflight in Acrobat Pro on aPDF but it asks me to chose a type of coated stock to work with.  I just need it to analyze the formatting as it did in the past to know if it’s compliant or not.

Ho chiuso i vecchi account e ne ho aperto una nuovo che vorrei utilizzare sempre come fare?

Sehr geehrte Damen und Herren,ich habe mich in mein Adobe-Konto eingeloggt und sehe dort kein aktives Abonnement.Dennoch wurden von meinem Bankkonto im Juni und Juli jeweils zweimal 23,99 € abgebucht.Ich bitte Sie, mir dies zu erklären und die beiden Beträge zu stornieren.Außerdem möchte ich das Abonnement kündigen, da mir nicht klar ist, wie es überhaupt zustande gekommen ist.Vielen Dank im Voraus für Ihre Unterstützung.Mit freundlichen Grüßen,Jasna 

With the latest Bridge update, I see that the keyboard rating method now required me to hold the command key (Mac OS) and then a number 1 to 5.  Previously it was simply just the number.  Seems simple, but my habit is strong and this is a nuisance.  How can I set it to just require the numeral keys?  Thanks.

Everything seems to work fine for basic editing, but I'm starting to notice some inconsistencies when working between the two apps.A few things I'm specifically unsure about:When you send a project from Firefly Boards to Premiere Pro Beta, do all the assets, sequences, and metadata transfer completely — or are some elements missing or broken compared to opening in the stable version? Has anyone noticed timeline or color grading differences when the same Boards project is opened in Beta vs stable Premiere? Is there any official Adobe roadmap that confirms when full Boards support will land in the Beta channel?I've already tried reinstalling the Beta and making sure Creative Cloud is fully updated, but the behavior still feels inconsistent.Would love to hear from anyone who uses both tools regularly in their workflow. Any tips or workarounds are appreciated!

I do product photography for a small clothing brand and I'm trying to streamline part of my workflow. Right now I shoot flat lays of garments, then use Photoshop's Generative Fill to place them on stock model images, but the fit and drape often look off around the shoulders and waist, especially with fitted pieces.Has anyone found a good pre-Photoshop step for this? I've been testing a couple of standalone AI model generators to get a cleaner base image before I bring it into Photoshop for final retouching and colour correction, and the results vary a lot depending on the garment type.Specifically I'm running into:Fabric texture flattening when the garment has any pattern Awkward hand and finger placement on fitted sleeves Lighting mismatch between the garment shot and the generated modelCurious what others are doing here. Is anyone using a dedicated tool before Photoshop, or is Generative Fill alone getting good enough results now that a separate step isn't worth it?

Firefly Image 3-5 is not generating images and displays the error message: “Something went wrong. Please try again later.” This issue has been occurring since 8/20/2026.  

During the AI-generation of a video using Kling 3.0 I submit the first frame for it and the prompt. The AI starts to generate the video, but after couple minutes it gives out an error, saying it is unable to download or show the created video. No credits are spent on the unsuccessful attempts. The problem is staying for 4 days now.

 Is there a way to cancel my plans without pay the canceling fee. it is lot of money just to cancel it and i dont have the money but if i let my plans then i will always have to pay for something that i dont want.