Solved

Espero que resolvam, pois cancelei antes do prazo de 7 dias e estão me cobrando no cartão.

Hi everyone,I came across a website selling Adobe Acrobat Pro with a so-called lifetime license for just €39.99. As far as I know, Adobe only offers Acrobat Pro through a subscription model, so this seems highly suspicious.Here’s a screenshot of the listing: (Attach the image you uploaded)And here’s the link to the product page: https://softkeyss.it/products/adobe-acrobat-pro-2022/The website looks professional, and many people have already purchased from it, leaving positive reviews. However, I also found reviews stating that after some time, the product needs to be reactivated, which suggests it might not be a legitimate license.Can anyone confirm whether this is a scam? If Adobe only sells Acrobat Pro via subscription, then this website is misleading customers by claiming to offer a perpetual license when it doesn’t exist.Thanks!

I’m having trouble moving the mask to the original photo it’s supposed to be on. I’m using my iPhone and I have two layers: the original photo and the edited photo I used to create the mask. I need to move the mask from the edited photo layer to the original photo layer so I can mask the original instead. I’ve done it before, but I can’t remember how I did it.

sempre que tento cria imagem da esse erro 

I need to cancel my free trial for FIREFLY. Please help 

I have the Abode PDF pack and I have a file that I want to insert or delete pages. I have a 35 page document and when I go to Organize on the tool menu, all of the pages are not visible.  I’ve zoomed out as much as possible but it only shows three rows of pages.  There is no scroll bar and I can’t find anyway to navigate to the pages that I can’t see.

Hello, I've been using the smooth tool quick key ALT(OPTION)+N since the tool came out. I got a new computer with the same version of Illustrator as my other computer and now the quick key I was using is to make a straight line for the pencil. Is there any way to fix this??? I tried updating the shortcode but it says Option/alt can't be used as a shortcode. Thanks for your helpFelicia

FrameMaker 2022I’m applying two conditional text tags to step 1 in a list of 5 steps. If I include the paragraph tag at the end of the step, then steps 2-5 turn into steps 10-13 (because the previous page ended with step 9 for a different set of steps/procedure). If I do not include the paragraph tag, then the text disappears but the #1 remains. What am I doing wrong?

I am trying to create a sheet of faux postage (a/k/a postoids) using Photoshop.Each row of stamps will feature a different image (which I am doing using Smart Objects). Currently there are two sets of text on each stamp; I’d like to make three eventually. The text will be the same across the entire sheet of stamps. It will change from time to time. In the attached example, it says Holiday Post, and 45 cents. I would like to be able to change that to, say, Autumn Post, and $1.   What is the simplest way I can set this up so that when I change the text on one stamp, it will change on all the stamps? I’ve been trying different ways and haven’t come up with anything that really works yet.  Open to suggestions!  I’ve just started to use Smart Objects (thought I should mention that). Thank you!

When using the recolor tool, regardless of which swatch group I choose, it is not finding a close match, it is changing the colors to greyscale.  The document is CMYK color mode. This started doing this after the most recent update.  

  auf meinen Konto (info@bpr23.ch) sehe ich die Lieznze aber keinen aktivierten Geräte, bitte sende sie mir eine neue Seriennummer, die die Prüfung nicht mehr macht. 

i've recently migrated from an Intel mac to an M3. I'm running LrC version 13.1; Sonoma 14.1.1Photoshop, Bridge, Indesign all work perfectly. LrC crashes immediately on startup - the splash screen appears for a moment then it vanishes. i've read through some older threads and here's what I've tried so far:- uninstalled and reinstalled LrC multiple times (including older versions) and rebooted- checked read/write permissions for Adobe log file (fine)- deleted LrC preferences (option/shift when starting the application)- disabled literally ALL login items and restarted - makes no difference- deleted all of LRC's library filesHowever ... I've also created a new user and tried starting LrC from that account - and it starts up just fine. clearly there's an issue with my account, but i'm at a loss as to what it might be. i've sent error reports to Adobe, so there should be some logged somewhere under my email address tia 🙂Genie

I sent a lot of documents yesterday via Adobe Sign web version, then it just stopped working. “Sorry, something went wrong.”Same error message this morning. I tried the desktop version of Acrobat to send for signature and got this message: “you have reached the limit on the number agreements you can send at this time. Please try again in 32 minutes.”I’ve been using Adobe Sign for years. This is the first time I’ve ever reached a limit. How can we bypass this issue?

If a new user did not receive an email to setup their Acrobat Pro DC subscription account, can we re-send it to them? I don't see that as an option. Or is there a link they can go to and set it up without the email?

Hi.I have Photoshop and Illustrator, yearly CC subscription.Decided to trial After Effects (it also automatically installs Media Encoder).But after installation, Photoshop is somehow unable to render any video (timeline video), it is stuck at "initializing video export".Searching through internet didn't help, couldn't resolve the issue.Things I've tried:Uninstalling After Effects -  didn't helpCompletely uninstalling Creative Cloud and reinstalling -  didn't helpRestore the so-called Photoshop Preferences file  - didn't help (did it with shortcut, message appeared as expected).Tried to disable OpenGL - didn't helpSo here I am I am on Mac. Help me pls or the only solution I see is to reset my Mac.Thanks you in advance!!!

Cannot post questions to the photoshop community

I work with supplied files a lot and not infrequently will I get files like the screenshots. Version after version is placed on top of the old and end up hidden underneath white solids or in clipping masks. The issue is that these are all live type in the same fill. Are there any solutions to removing everything except what is visible? If possible I'd also like to maintain the live text I can see so that I can continue to make changes in the future.GPU PreviewOutline Preview 

This is a bit complicated. Sorry.I have been using Photoshop 2025 on current Mac OS. A while ago, CC apparently installed Photoshop 2026 (it is in my applications folder) but launching Photoshop has continued to launch 2025. Further, CC (yes, I’ve logged out and back in and restarted the computer) shows that Photoshop is NOT installed at all.  In Photoshop 2025 if I go to Help → Updates I see no option to update my installed copy of Photoshop 2025 or switch to the installed copy of Photoshop 2026… and under the “Apps” page in CC, while Lightroom and Lightroom Classic show as installed (I see the “Open” buttons), next to Photoshop I see “Install.”)While I can manually launch the installed Photoshop 2026 application, it does not have access to any of my workspace or preferences from 2025. Using the “click the 3 dots in the CC Photoshop square to check for other versions” doesn’t work either, since CC seems to be unaware that Photoshop is even installed on my computer. Again, sorry for th

When I set my in and out point in a zoomed out timeline with clips on only one track, the out point consistently gets set 1 frame in to the next clip, so I get 1 frame from the next clip in the end of the exported video.

what is the cost to upgrade our company’s creative cloud subsription to add premium firefly 

Hello,I am facing an issue in Photoshop when trying to remove the background of a photograph. Whenever I click the Remove Background button, an error message appears: “Couldn’t find background to remove.”I have tried restarting Photoshop and resetting preferences, but the error still persists. This happens even with images that have a clear subject and background.Has anyone else experienced this issue? Is there a recommended solution or workaround?Thank you in advance for your help.Best regards,

I had an incredibly frustrating experience with Adobe customer support. I called to address a specific issue and, after clearly explaining my problem, requested to speak to a supervisor. Instead of connecting me, the representative put me on hold for several minutes only to return and ask me to explain my issue again!When I reiterated my request for a supervisor, I was told it would be a long wait. I agreed to wait, but the rep came back to say it would be too long. Despite my patience, she insisted on trying to fix the issue herself. She placed me on hold once more and then ended the call without resolution.I spent 30 minutes of my lunch break trying to resolve this issue, only to be treated with dismissiveness and inefficiency. This level of service is unacceptable and highly disappointing. Adobe needs to seriously improve its customer support procedures.

This is the message we get when trying to open a fillable PDF with a DATE drop-down. 

I have a multi-page pdf and want the page numbering on the thumbnails to correspond with the page numbering on the document. The document was created with InDesign and exported as a pdf. The document has a cover, which I want to “number” as none. Pages 2-4 should be numbered with lowercase Roman numerals, i, ii, iii; and subsequent pages (5-80) should be numbered with numbers, starting with 1. The instructions: All tools > Organize pages > Page labels is not responding or making any changes to the labels on the thumbnails. I have clicked “begin new section” at each of the above sections.WHAT is the problem?

My computer is compatible for ae2026. How can i downgrade it? I found nothing for ae2025 or lower version.