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안녕하세요.두 번 이중 결제가 청구되었는데, 채팅 상담 결과 제 이중 청구 내역이 확인이 되지 않는다하여 문의드립니다. 제 계좌 내역에는 명확히 같은 금액이 2번 결제되었고, 엔에이치엔케이씨에서 결제를 한 것이라 뜹니다. 한 번 더 결제된 건에 관하여 환불 받고 싶습니다.

Hi there,Is a model release required of travel photos of people. I recently took photos of children and adults in rural Mozambique who don't speal a word of english.Thank you in advance.

Bonjour,j'ai installé photoshop en langue française; c'est ok pour les écrits MAIS les vidéos sont en anglais !comment puis je avoir les tutoriels vidéos en langue francaise ? 

HelloIs it possible to export a pack shot of a product in cleapr plastic packaging (plus labels) - so that when it is exported the clear packing is transparent and can be placed over different backgrounds or colours on a website etc Any advice / knowledge will be much appreciated, thanks

Creative Cloud をアンインストールしたいのですが、Creative Cloud Cleaner Toolはどこからダウンロードできるので八日？教えていただけますか？

I am guessing this file contains unsaved redactions after Acrobatc crashed recently (not sure). i don't want to lose my redactions. If I continue to edit, the message persists. Is there a way to make it go away (turn it off)? Or just "apply"? (I did that, and I lost only two redactions, so pehraps all is well.) Never had this occur before.  Tx

Adobe Acrobat does not display field values when the document contains XFA. The field values of the attached document are successfully shown in Firefox and Chrome.

Hello Adobe Support,I have been experiencing a persistent issue with Substance 3D Sampler 5.x on my system, and after extensive troubleshooting with NVIDIA support, the issue still remains unresolved.Problem Summary:Sampler 5.x works correctly right after a clean Windows installation.After 1–2 weeks of use, the application suddenly fails to launch.Version 4.5.2 works without any issues.Event Viewer consistently shows errors related to vulkan-1.dll during the crash.The issue only affects Adobe applications (Sampler and Designer). All other games and applications using Vulkan run without any problems.Steps Already Taken:Multiple clean driver installations (both Studio and Game Ready drivers, using DDU and NVIDIA Cleanup Tool).Tested on both Windows 10 and Windows 11 – same issue occurs.Performed multiple full OS reinstalls (4+ times) and confirmed the same pattern:Works after a fresh install → fails to launch after some time.Tried with offline local Microsoft account (not cloud-linked).D

I'm trying to find a way to navigate to a specific timecode in my timeline using only the keyboard. I'm aware that I can type in digits using the numpad and they will automatically be typed in the "Playhead Position" field in the timeline, but when I do this I can't also enter colons or semicolons, so I can't enter a valid timecode. What am I missing?

Liebe Community, wie kann man denn bei diesem behindertem Kackladen mit einem Menschen sprechen?!Es gibt an verschiedenen Stellen auf der Webseite Kontakt Buttons, die entweder nicht funktionieren oder nicht zu Kontaktmöglichkeiten führen obwohl noch dran steht Support von Menschen für Menschen.Sehr witzig Adobe.Ich möchte gerne mein Abo kündigen, was aber nicht geht, weil angeblich eine Zahlung nicht funktioniert hat. Ich habe nun schon X mal meine Zahlungsdaten neu angegeben und Adobe bucht auch feucht fröhlich weiter ab... scheint ja also zu gehen... aber warum kann ich nicht kündigen?Einfach eine Frechheit!

Is there a workaround to work with WebM files? I thought I found one by installing this from Adobe Cloud: https://exchange.adobe.com/apps/cc/11631/webm It works and Premiere Pro can import and edit WebM, it's fantastic, but then when it's time to export, Media Encoder is like - what's this? So right now I am trying Handbrake, but is there a simpler solution I am not aware of? (In some cases WebM files are what we have to work it, it's just the reality, so this is me trying to find solutions) SPECSIntel Core i9-14900HXNVIDIA GeForce RTX 406064GB DDR5 RAM1TB SSDAll latest Adobe/Win11Pro/and video driversDELL SE2419HR 24"

Following the recent update to Adobe Acrobat Reader version 25.001.20744, we’ve encountered consistent issues when printing PDFs on Windows 10 21H2 LTSC.Specifically:Scanned documents and PDFs appear cut off when printedEmbedded images are missing or not rendered, despite being visible in the fileThe issue occurs across multiple printers and drivers, including virtual drivers like Hyland Virtual Print DriverPrinting the same files from Edge or Chrome works perfectlyReverting to a previous version of Acrobat Reader resolves the issue, but reinstalling v25.001.20744 causes it to returnThis behavior strongly suggests a bug introduced in the latest release. We haven’t seen other reports yet, so we wanted to raise this here in case others are experiencing similar problems or Adobe is already investigating.Please advise if there’s a known workaround or if this issue is being tracked. This was a PDF that was printed from adobe. Clearing the ID is missing informaion when printed from adobe. Th

Bonjour á tous, en ce moment je vois beaucoup de tutos sur la fusion automatique qui se trouve apparemment dans "EDIT". Je n'ai pas cette option et pourtant mon appli est mise á jour. Pouvez-vous m'aider svp? Merci PS: je suis sur Macbook pro

I have some tif files I would like to edit.  Whenever I open Photoshop Elements 2025, it tells me it does not support that file type.  However, everywhere I look on line, I see that TIF is one of the file  types it DOES support.  Is there something I need to add?Thanks

Hello, I need to install Premiere PRO 2019 version (13.1.4), but from the application it goes back until 14.0, and not further. Does anybody (user or developer team) have the link available? I would really appreciate.   Thank you      

I'm editing a video and adding seperate audio files, but for some reason everytime I import an audio file it is cutting off the last 3 or 4 seconds of audio and wont let me extend it. The audio works fine outside of premiere but as soon as it is imported cuts off. Very frustrating, any ideas?

球を進行方向に前転させながらY軸に回転させたい（青いマルのラインに沿って）です円運動は親のヌルでYRotationを回転させています（YRotationは0から360、子レイヤーのSphere 2はXPositionを-540オフセットしています）問題は進行方向に転がるときの回転ですCC SphereのRotationでやろうとしているのですがイマイチ上手くできませんイマイチというのは例えばヌルのYRotationが0から90のときはちゃんと進行方向に転がるのですが、90から180だと上手くできなくなるのです分かる方がいらしたらご教授お願いします。 

Hello, I'm new to 3D Modeler. I want to creat a roman gladius sword. I make the blade form. My problem is that the 3D Modeler makes the Chamfer on the x axis but I need it by the y axis. How can I change the to editing axis in this program? Thanks and have a nice day!

Hi!I'd really appreciate your advise!Lightroom Classic (14.5.1)  keeps crashing every 1-3-5-10(max) minutes. Or it just freezes and i have to end the task. (Creative cloud desktop says - works on this device). Windows 11, latest update. Installed 2 days back vinstead of 10, that's when the crashes started (installed on formated hard disk) What has been already done:- reinstalled lightroom-reset preferences- switched off gpu in preferences- updated driver for gpu- created 3 new catalogs (latest one has just one folder for test purposes, catalogs are on internal drive; they were optimized etc) Adobe compatibilty says that system is fine, after it does check after crash. I spent 3+ hours with support agents today, they did the same mentioned above, couldn't find a better solution or agreed escalate the issue (i got really sad, when the solution offered was that my last catalogue with just one folder might be too much. Seriously?). Tickets numbers: Your A

Adobe Acrobat opens every time I export a PDF from an MS Office app on Mac OS. I don't want it to do this. It never used to do this. And there is no option to turn it off. Does anyone have a resolution or am I going to have to find an alternative to Adobe? 

 Hi everyone,As shown in the image above, my selection tool isn’t displaying the anchor points that allow me to drag and resize objects. This issue has been occurring frequently lately.I’ve tried reinstalling and even rolling back to previous versions, but the problem returns after a few days with each version.Could someone please guide me on how to permanently fix this issue?Thanks in advance for your help!

I bought my 3.0 sometime between 2003-2008.  I have the original disk.  I have used this program forever.  Recently my computer died.  I bought a new one and installed from the disk.  I used the Serial nUmber, but now it wants an activation code.  Am I screwed?

Hi, is there any way to delete tracks in a sequence using scripting? TrackItemCollection and Collection don't have any documented methods. I can't find anything about it in Sequence either. I just need to delete some audio tracks on a sequence

Is there anything going on with the macOS, Ai 2025 and CEP?Can't get my signed extension to run on it. It's showing up in the menu but it's a blank panel.2024 on macOS works fine; 2024 and 2025 on Windows works fine.I've been doing extensions for a while now, I don't think I've missed anyting.

Hi there. My first post here.Here in my company we subscribed for two creative cloud pro licenses. We then created two accounts and installed some apps on two different pc's of our lan. I'm one of the two users. Here is the question:When I'm at home doing some smartworking ( and my workstation at work is turned off), am I allowed to use the same account for installing the apps on my personal pc and use them freely?many thanks in advance,MaxItaly