Solved

I been cancel my trial plan and also received the emails but still charge the plan RM85.13 

why adobe illustrator showing billing issue even after credited money?!! WHY IT’S HAPPENING LIKE THIS???!!!!!

Porque se perdem os créditos com a alteração de plano?Tinha 143 créditos e perdi todos.Preferia ter mantido os créditos a receber o reembolso.

Google denied my refund request and I am now left no choice but to contact Adobe. I was charged for an annual subscription at around March 13, 2026 9pm GMT+8 and I processed a refund on google at March 14, 2 am. Please help. This was from Adobe PS Express and it was a yearly subscription. I only intended to try the 7 day trial but I forgot about it and now I got charged for it and google wont let me refund. Please help, it’s a large amount.My ShopeePay was charged an amount of PHP 2,800

Hola a todos, quería consultar si a alguien le pasó esto y sabe cómo solucionarlo: no puedo suscribirme al plan Creative Cloud para Estudiantes porque la página directamente no procesa los pagos. Ya probé con múltiples tarjetas de crédito y débito, y mis bancos me confirman que no registran ningún intento de cobro ni rechazo, por lo que el problema parece ser de la pasarela de Adobe. Como estudiante de Diseño Industrial necesito los programas con urgencia para unas entregas. ¿Alguno tuvo este mismo error hace poco y logró encontrarle la vuelta o sabe de alguna alternativa para poder efectuar el pago?

I typically manage my subscriptions through my Apple account’s subscription page. As the Adobe subscriptions did not appear there, I inadvertently overlooked them and therefore did not cancel in time. More broadly, I find the current pricing and subscription structure problematic. Encouraging annual subscriptions combined with early cancellation fees is not only uncommon, but also not sufficiently transparent at the point of subscription. This creates unnecessary friction and frustration rather than genuine customer retention. In my view, practices that rely on non-obvious terms to retain customers may work once, but they do not build long-term trust. In many jurisdictions in Europe, such structures would likely face stricter scrutiny under consumer protection rules. In Singapore, it appears that online subscription practices are less tightly regulated, which makes clarity and accessibility even more important. It is also concerning that it is difficult to locate a clear customer servi

Creative Cloud doesn't see my plan. When I open it in the browser, it prompts me to switch from Creative Cloud Pro to Creative Cloud Pro because it can't see or read my plan. Basically, it's glitchy.I cleared the cache, reinstalled apps, the browser, and Creative Cloud itself. I don't have ad blockers or a VPN. Nothing changed, neither the provider nor the settings. Everything works fine except for your app, and I can't open it on another device, I need it on this computer.Can anyone help? Operators just close chats or just ignore me.

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

At first I thought it was due to the latest update, but after a tip to install an older version, I still couldn't open a file. I use macOS 15.7.9

My wife has been using CS5 on her Windows 10 desktop - unfortunately the desktop was "damaged" in a hose move and she now has a new Windows 11 desktop. Can we load her CS5 software from the original CD onto the new windows 11 desktop? Will CS5 work with the new desktop? Yes I know that CS5 is ancient but she's been using it for about a dozen years and is very happy with it. Also she really doesn't want to learn a new version or pay a monthly fee to Adobe as she doesn't use Photoshop enough to warrant that. Any advice or suggestions would be welcome.  

Hi, In Screenshot 1, there is an EPUB. Looking at two images, space(1) and alignment(2) are different from what I expect.Space is larger. Alignment is left.Those parameters in Screenshots 2 and 3 worked. But it’s not working since the InDesign update two days ago.Is there any solution? Hosun Screenshot 1 Screenshot 2 Screenshot 3 

how can i delete serial#’s from old laptops I no longer have CS 5

(See screen dump below: “figursättning” is “wrap text” in Swedish.) 

Hi there, I would like to request to add adobe express photos in adobe creative cloud in my MacBook Air M5 2026 and in MacOS Tahoe 26 Thank you

When Multi-cam is enabled how can the individual Multi-cam options be set to have their own color? For instance, when Cam#1 is selected/chosen I want it colourA and then when Cam#2 is selected/chosen I want it colourB. It seems there's only one colour option for the whole Multi-Cam SEQ. I understand the the colour label can be changed from the Project window but it would be awesome to have a multi-colour selection for each camera option within that SEQ as well, so it's easy to know which camera has been selected in the timeline just by the colour

Machine is a Zenbook Duo (Windows 11). When exporting a relatively small (five page) document to PDF, InDesign hangs and never recovers.Workaround is to tick the “Create separate PDF files” checkbox and combine the pages afterwards.Is this a known bug or am I doing something wrong? I’ve used InDesign for years and have never before seen this behavior.

Hello everyone,First posting here, so I hope it works.I have drawn a square in InDesign, and want to select one of the corner points to distort it. I assumed the direct selection tool would do this, but it is completely unable to select any of the points. Does anyone know how to do this?Thanks

I created a simple 3D sphere, and a 90 degree solid positioned where the sphere lands. I imported a HDRI and attached it so a environment light. Both the sphere and the environment light have cast shadows as on. The solid floor has accept shadows as only. I’ve gone into the render settings and made sure the light shadows are fit to scene. They have the same z space. Does anyone know why shadows aren’t being created by the sphere? 

I am a beginner Adobe Stock contributor and I create AI-generated images. I want to focus on images that have good demand and sales potential. Which niches, subjects, and types of images are currently in demand? What should beginners avoid because of high competition or similarity rejections? 

Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

I could use some help, please. I’m just learning how to use smart objects. According to a video that accompanied the package I purchased, I should be able to double click on the smart object, paste an image onto the smart object layer, click Save, and then choose one of the “stamps” that are on different layers. However, the stamps disappear once I’ve saved the document. All I can see is I had this working late last week, and today, it’s not working anymore. Can something have changed? Did I perhaps change something, or am I missing an important step? I re-downloaded the package just to make sure I hadn’t done anything irreversible to the files. When I copy and paste, it is asking me if I want to apply the transformation before saving. Could that be a problem?Here is a screenshot--I hope this makes sense. Thank you ! 

Hi all.  I'm SUPER frustrated right now, and feel like I've been chasing my tail.  And I think that there just isn't a solution for my problem, that it is a bug in the software, but I'm really hoping that is not the case.So, when I export my RAW files as jpegs, my noise reduction settings are completely ignored, and the images turn out extremely grainy with a lot of noise.Just to clarify... I understand high ISO, I am NOT applying any sharpening or sharpening output settings, and my images look great (with NR) in both the library and develop modules.It is only when I EXPORT that they become a grainy mess.So, after spending hours researching what could be wrong, I discovered that if I export the image with ANY kind of resizing, the NR DOES apply.  It is only if I try to export it in its original size that it the NR settings are not applied.Trouble is, I really want to export all my images in their ORIGINAL size.  I do not want to make them smaller in any way, as I am

Mon abonnement premium a été résilié dans les 7 jours mais j'ai été prélevée 2 fois : 35,99€ et 8,05€Je souhaite être remboursée 

Extremely Disappointed by Adobe Dropping Windows 10 SupportI am extremely disappointed with Adobe's decision to drop Windows 10 support for the latest versions of Premiere Pro.When I purchased my annual Creative Cloud subscription, there was no clear indication that support for Windows 10 would be ending during my subscription period. Had I known that, I would have reconsidered committing to a full year.What makes this even more frustrating is that Windows 10 is still a supported operating system by Microsoft and continues to receive security updates. There are millions of users who are intentionally staying on Windows 10 because their hardware is not compatible with Windows 11, because they prefer its stability, or because upgrading is simply not practical.In a professional environment, changing the operating system is not a trivial decision. It requires planning, testing, and ensuring compatibility with existing hardware, drivers, plug-ins, and other production software. Expecting pr

Regarding Acrobat Professional, the Compare Files function, I think it is an important function. However, some results appear out of order among the compared files. I would like to ask Adobe technicians if there are any improvements planned for this function? Or will we have to purchase other products (from third parties, such as InformIT) to compare files and/or content?