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how long would it take to get a after effects or creative cloud refund back cause i did a 7 day free trial to test it out it was good but i didnt want to constantly pay for it so i canceled it but how long until i get my "refund"

We are looking to audit and adapt a PDF for one of our public sector clients to make it accessible, based on the new UK law that requires public sectors to meet WCAG 2.1 guidelines. I noticed on your website the PDF accessibility tool only goes to WCAG 2.0 which is the previous version. When looking into the differences between these versions, it appears the updates to 2.1 could be relevant to websites only, and not applicable to PDF's - are we right in thinking that? Can you confirm your accessibility guidelines and checker will meet the standards that are to be in place from 23 September 2020? Any help would be much appreciated.

Why can't adobe acrobat handle even the simplest of small PDF files?It is crashing handling a 13 page mainly text document.Google Chrome can open it more quickly and more reliably than Acrobat.Why is it that a free software like Chrome is more reliable and faster than Acrobat which claims to be the market leader???Please explain.

Samsung S25 video taken in HEVC ( an oversight ) When imported into Prem Pro and rendered, it does not play smoothly. Jumps, or freezes,but sound okAny suggestions?

I need a refund please

Hi, I am a IT guy, when I configure a new computer for user i go to the official Adobe page "https://get.adobe.com/uk/reader/ " and download Adobe Acrobat Reader DCand now is my question. Do I need license for this product because on this side "Volume distribution | Adobe Acrobat Reader DC "  we can read if I want distribute Adobe software for my own  side or local network i need license but lower we can read "You do not need to apply for a Reader Distribution License if you prefer to direct users from your website to Adobe.com to download Reader." so if users download themselves from official side I don't need license.In my situation it's me install from official side on users computers. So i need license or not?

I have project in Xd file, but I need to send it in PSD file to my customer. How can I convert it? I know there is an option to open PSD in XD, but XD -> PSD? Any ideas?

The new version of Acrobat is awful. The UI has become completly confusing to use. Nothing is where it was. Whoever thought this was a positive change is not customer centered. Where is the File tab? Doing something as simple as Save As is hard to find. I dislike the rearrangement and reconfiguration of the tool bars. It is not a customer friendly change and I am searching for other alternatives. You product has been deminished greatly. I will be canceling my subscribtion.  

I’ve been using it extensively this year, and it’s clear Adobe has invested heavily in streamlining the UI, enhancing performance, and integrating AI-powered tools. Tasks like editing, signing, converting, and organizing PDFs feel much faster and more intuitive than before.The redesigned interface in modern Acrobat is cleaner and far more user-friendly, especially for professionals handling high volumes of documents. Features like cloud sync, smart form detection, and OCR are not only more reliable, but also noticeably quicker.That said, with so many new competitors offering lightweight PDF solutions  some even free  I’m curious to hear from others:Is the modern Acrobat still your go-to in 2025, or have you made the switch to another tool?Let’s open this up for discussion  I’d love to know what’s working for everyone.

when i press shift for adding comment for straight line, i could not finsih the next point and it doesnt allow me to save, exit. Only close the entire software  When i edit the image, all the image got brusted and the comment ran to other direction when try to flattener preview ( previously was in th epreflight), it suddently cut the half of the second page. and th AI is not AI level, cant solve nor answer any probelmit is worse then a read.

Text that used to be in my project is now not appearing. Resetting the character panel is not working. When I open a new file, the text works so this is only a problem in the file I am working on. 

Hello Everyone, I am currently using a very old version of Acrobat Pro (old as in Windows 98 vintage) with Windows 7 Pro 64 bit. Yes, it still works, though it does crash once in a while. I am contemplating getting a more modern version of PDF software in anticipation of migrating to Windows 10 Pro 64 bit in the near future. I know that you must now purchase a subscription to Acrobat Pro rather than getting the software with a perpetual license, and you must periodically connect to the internet for Adobe to re-verify the validity of your subscription. I frequently handle legal and medical documents that need to be kept confidential, I would like to know if Adobe has access to my documents while I am connected to the internet and working on those documents? They necessarily are unencrypted during creation and revision/editing so if Adobe can access them, I cannot use the Adobe software. How can I be assured that the confidentiality of my files is maintained with soft

Good afternoon, There seems to be an issue after the latest update (25.001.20577) with Adobe Acrobat not responding. Sometimes Acrobat will freeze and we'll need to use task manager to close it out. Most of the time there's a long delay and Acrobat displays "Not responding" but will eventually load. We've attempted to resolve this by running a repair. When this didn't work, we tried using Adobe Cleaner tools to remove Adobe and reinstalled from Creative Cloud. I've seen posts from past years with a similar issue. I've tried everything suggested in those posts including turning off online storage options, disabling protected view, and disabling new acrobat. Please advise. This is greatly affecting many of our user's workflows.

This seems to have already been done for Reader and all of the other Creative Cloud apps, but the Acrobat (Pro) app (setup.app) still requires Rosetta.  I do not want to install or have Rosetta running on my Mac and I would love to see the installer for Acrobat (Pro) fixed so that Rosetta is not required to install. Come on Adobe, you did it for all the other apps, why not this one?

Hello all,Today I have two questions to which I haven’t found an answer by myself:1. My usual layout has one text frame filling the whole page, but divided in two columns.When I insert a footnote, say in the left-hand column, I want its text to remain in that same column, and not spill over under the right-and column as if I had given a Span command.I have seen in questions already asked in this forum that some users have their footnotes behave natively just like I would want mine to behave, but I haven’t so far found a way to achieve that result.I attach a screen capture, as a picture speaks a thousand words, or so they say...2. is it possible to widen the space between the short separating line above the footnote, and that footnote itself? I have tried Space Before in the Footnote Paragraph Style I have created, but it doesn’t seem to work.Many thanks to you all for your help.Dominique

Hi, it's my first time using adobe acrobat and the pdf I created I had to delete a section that wasn't needed, but I have this white empty space where the text used to be, how do delete that extra space or shift the information to the top to make it look normal? It's also like that for the other pages even though I didn't delete anything from those pages, there's a lot of empty white space and I need to figure out how to get rid of it.

I just installed Photoshop 2025 on a new computer, M4 Max MacStudio on MacOS 15.7.1, and when I open it I get this error popup.There was a problem with Generator. If the problem persists, please see:http://www.adobe.com/go/photoshop_generator_errors_enNone of the solutions there seem relevent to a new install. I have no virus protection for instance. Log errors are copied below, starting with "No viable plugins were found in '/Applications/Adobe Photoshop 2025/Plug-ins/Generator/'" -- and indeed that directory looks to be empty? The later ones make it look like there's a bug in some script.I've read many posts here on similar problems but none of the mentioned solutions that I've tried so far have made any difference. Help?From the log: Log file created on Thu Oct 16 2025 16:28:32 GMT-0700 (Pacific Daylight Time)[info:core 16:28:32.136 generator.js:114:22] Launching with config:{}[info:core 16:28:32.136 generator.js:116:26] provided PS information:version 26.8path/Applications/Ado

I am using Acrobat DC. I have a client who only has Reader. She is requesting that I send her a fillable PDF that is locked. She needs to be able to unlock the PDF herself, edit the fillable fields, re-lock it, and send it out to her clients.I tried "restrict editing", and it does not stop the ability to edit the fillable fields.I tried creating a password protection, but when I unlock the document it only allows me to make changes under the Edit tool, not the fillable fields. Also it does not give me an option to use the password to use the Prepare Form tool. It just says that I cannot use Prepare Form because of the security settings.I also thought of locking each field in the properties window, but then she would not be able to unlock or edit them.I hope this makes sense. TIA for your help!

Can you please provide me the link, where I can download Fresco Version 4. I have tried to install the newest version, but it crashes. I really need a version which works. Thank you.

I started a 7-day trial and was charged $21.96 but canceled the subscription before the 14-day mark. How do I contact Adobe for a refund?

Hi,Up until about a week ago, Iu sed my external HDs for scratch disks in Photoshop and they are no longer appearing in the app. I am running Tahoe on a MacBook Pro and have the latest version of Photoshop (and Photoshop Beta).I  have tried:Updating Photoshop  Rebooting my machine Ensuring Photoshop and cloud have full Disk access (both under Privacy permission and in Files & Folders) Both drives have plenty of space (3TB and 5TB respectively) I have full read/write permission of both drives and they are connected directly to my Mac (not through a hub)Both drives are formatted as ExFAT and while some online chats indicate it isn’t compatible with Photoshop . . . it WAS until about a week ago. I cannot reformat them, as they have other data that I cannot erase / move.UGH. Help!

I am on Windows 11 Pro and I have the latest Creative Cloud with PS and LR Classic, Nvidia 2060S with the latest drivers. This error started appearing a couple of months ago. I start Lightroom, never mind if I open the catalogue or click the icon, and it takes 20 minutes to pop up. Task Manager shows it’s running, but it takes 20 minutes to show up.

The updated version cause me to work with the program more time than previous one. for example, the snapshot /  screenshot. It was simple and easy to cut out the picture i want from the PDF file. now I cant print with a simple bottom. and i can't even find out the graphic selection from the printer. It was a easy process to get a job done. now i need to save the snapshot and then attach to another program like word. and print out the image plus i need to adjust the size on the paper from the print. which is not recommand this update version to anyone. 

We are experiencing a regression with Adobe Acrobat Chrome extension version 26.7.2.0.Environment:Adobe Acrobat Chrome extension: 26.7.2.0 Google Chrome: 150.0.7871.129 Source application: Power BI Web PDF repository: OpenText Cloud OpenText URL format: https://otac.sg59.opentext.cloud/archive?get...Expected result:Selecting a PDF link in Power BI should open the document in the Adobe Acrobat Chrome extension viewer.Actual result:The document begins loading in the Adobe viewer, but Acrobat then abandons the operation and falls back to Chrome’s native PDF viewer.Acrobat telemetry captured during the failure reports:DCBrowserExt:Viewer:Error:FallbackToNative:FileDownload:FailedThe same event is classified as:non_mimeControl test:A direct public PDF URL ending in .pdf opens correctly in the Adobe extension:https://web.mit.edu/dvp/Public/butters-lululu.pdfTroubleshooting already completed:Confirmed “Online PDFs” is enabled in Acrobat preferences Confirmed Adobe has site access on all sites

Cancelei o teste gratuito no prazo e está a ser debitado cobrança em minha conta. Gostaria que fosse resolvido