Solved

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

I mostly used Gemini 2.5 and i’m so sad I chose the annual plan if i can’t access it anymore

This would add a way to change the locational data to multiple selected photos at the same time. A suggestion is to integrate it into the copy edit settings feature or into presets. This is useful for film photography processing that won't have locational data due to the developing process.

Hi everyone,I’m experiencing a recurring issue where Photoshop 2026 (Windows) consistently crashes about 5 minutes after launching. The app starts normally, I can begin working, but then it either freezes or closes unexpectedly.I checked the logs and found several repeated errors that seem related to Adobe services rather than a direct Photoshop crash. The most frequent messages include:“User Signed Out” “There is no valid user profile to get an access token” “Error fetching IMS access token” “CCXProcess timed out” “Failed to get data from CCXProcess” “Unable to find user in api.json”I have also attached two log files for reference in case they help identify the issue more precisely.What I have already tried:Clearing cache Clearing preferences Checking for updates of my GPUThe issue still persists. Any help would be greatly appreciated.Thank you in advance.

I just want to know how to change my login name when I add Comment "balloons."

Not sure if it´s in every situation but if I use dash “-” while writing with text tool (want to write a bullett list) after hitting right enter on keyboard PS complettly freezes (stops responding but in task manager looks like it´s working) .   Adobe Photoshop Version: 27.6.0 20260422.r.11 4804c18  x64 (final, Release)Number of Launches: 357Operating System: Windows 11 64-bitVersion: 11 or greater 10.0.26200.8457System architecture: AMD CPU Family:15, Model:1, Stepping:0, AVX2, HyperThreadingPhysical processor count: 6Logical processor count: 12Processor speed: 3793 MHzBuilt-in memory: 32692 MBFree memory: 20957 MBMemory available to Photoshop: 25130 MBMemory used by Photoshop: 70 %Crash Handler: AdobeDCX Version: 9.22.0SAM SDK Version: 15.1.0ACP.local Status: - SDK Version: 5.11.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.8.10.1 - Min Core Sync Required: 4.3.66.28Live Edit Client SDK Version: v6.1.1Adobe Firefly: Please use any generative AI feature to view t

Hi there,I'm having trouble with my Behance page, everytime I create a new project and try to embed or upload a video file its being limited to a small set of dimensions which I can not seem to change, this doesn't happen with picture files, is there something obvious I'm missing here? Thank you, Darragh

イラストレーターCS5を使っています。AとBというパソコンの2台で使用していましたが、Aというパソコンを廃棄しました。その際、Aのパソコンの認証解除はしていまえｓん。Cというパソコンに新しくインストールしたら、2台にライセンスされているので使えませんと出ました。BとCで使うのにはどうしたらいいでしょうか？[永続版ライセンス製品へ移動しました：モデレーター]

Hi team, I have been charged for 2 months service fee after the trial, i subscribed the trial in the beginning of Jan and forgot to cancel it, and i literally haven't been using it as you can see that i didn't even log into the account. Today when i tried to cancel the subscription, i was told that not only there's no refund, but also i will be charged for an early cancellation fee of CAD $129.95! And it's the first time i realized it's a yearly plan that charged by month, clearly their terms were not clear enough and no warning about the cancellation fee. It's like robbing money from your pocket, this is hard to accept, and i found nowhere custormer support that i can make a call or send an email to, what kind of company Adobe is??? Really astonished and disappointed.

Adobe keep stealing money from my account. I cancelled all my subscriptions and blocked payments through my bank yet you continue to steal money from me. I am getting to a point where I physically cannot afford this so I am begging you to please stop! This has been going on for far to long! 

see here, width cut, in second image frame size showed in centre and both sized of width out of frame size, please help to make it fit to screen

Hello There, I have hundreds of video, that I need to edit (the same modifictations on each videos)Here are the modifications :Change the resolution, from 16:9 to 9:16 (with black spaces under and above) Add a picture at the beginning and at the end of the video Add a transition between the pictures and the video export the videos, with the same title and same format than the original (Different resolution, but still MP4, 1080P, and in another place)I did almost 60 videos tonight with adobe express, but it took me hours, and it’s Kinda boring, and repetitive.So I wondered if there is a way, using premiere, or anything else from adobe suit, to automate this workflow, because it’s alwas exactly the same modifications.  Obviously, In the future, we will record our videos in both format, 16:9 and 9:16, but at this point, we never thought to do it. Thanks to all who will take the time to read this !

 I apparently have two Adobe accounts. Today, I upgraded Photoshop Elements but I was in the wrong email address. I didn't select Free Trial. Is there a way to cancel the purchase or switch it to the other account?

 I'm wondering why I'm having a difficult time finding the "Premiere Beta" App inside "Adobe Creative Cloud", is it  because Adobe labeled it "Premiere". Not "Premiere Beta". It seems there is no longer a separate "Premiere Beta" App for Desktop use, only "Premiere Beta" for mobile. Also, the icon for "Premiere Beta" no longer has the distinctive white background as it did a year ago when it was available for Desktop. Instead, the "Premiere Beta" app now looks identical to the "Premiere Pro" icon with the lavender-colored "Pr" and dark blue background.Am I missing something?

よろしくお願いいたします。表題のとおり、エフェクト内に新規で作成した「カスタムビン」を削除しようと当該ビンを右クリックすると、添付したスクショのとおり「削除」がグレーアウトして削除できません。解決策はありますでしょうか？。よろしくお願いいたします。  再起動してみたり、合間を縫っていろいろやっているのですが、なかなか解決策がみつからず・・・汗。＜追伸＞現在の環境を記すのを失念していました。MAC OS  Tahoe 26.5Premiere 26.3.0失礼しました。

i'm from bangladesh i need to change my phone number but not showing but why many bangladeshi people change their number to bd number but inside my screen not showing bangladesh i will try to buy subscription but number add problem and adobe stock same.

I have no money left, I cannot pay anymore. 

My AI just updated to 2024, the plug-in for Cutting Master 4 did not transfer over from the AI 2023 version. I really like CM4 more than CM5. CM5 is still new and a little buggy. I have tryed uninstalling CM4 and reinstalling it with AI shut down. It still didnt add the plug-in. So I went to Graphtec's website and looked at the system requirements for both CM4 and CM5, nither one say they support AI 2024.I would really like to use CM4, but if I HAVE TO upgrade to CM5 I will. Does anyone know what i can do here? I NEED this plugin to work!

Hi everyone,I'm hoping some experienced Adobe Stock contributors can help me understand what I'm doing wrong.I've recently started building an AI-generated image portfolio for Adobe Stock, and I'm experiencing a very high rejection rate.Around 90% of my submitted images have been rejected for “Quality Issues.”I've attached several examples of the rejected images below. I'd really appreciate it if experienced contributors could take a look and give me some honest feedback.What specific quality problems do you see in these images?Are there any recurring issues across the examples?Is there anything I should be checking or improving before submitting future images?I'm not looking to appeal the rejections. I'm trying to understand the quality standards better and identify what I'm missing so I can improve my workflow.I'm particularly interested in feedback from contributors who have experience with Adobe Stock and AI-generated content.For comparison, I’ve also included two images at the end

The redesigned interface is difficult to navigate. Features and tools that were previously easy to find are now buried, requiring users to search for basic functions. The new layout adds unnecessary steps to common tasks and reduces overall productivity. I would strongly recommend restoring more intuitive access to frequently used tools or providing a way to customize the toolbar.

Hello Adobe Stock Community,I am hoping that someone who has experienced a similar situation, or an Adobe Community Manager, can help me get my account reviewed by Contributor Relations.My Adobe Stock Contributor account has been deactivated since February 13, 2026, for what Adobe described only as “suspicious activity.”I have been an Adobe Stock contributor for approximately 8 years, with more than 1,000 videos in my portfolio. Before this, I had never had my Contributor account suspended or deactivated.I contacted Adobe immediately. Contributor Relations opened Case #00476297. After receiving no substantive response, I followed up on February 27 and March 5.On March 12, I submitted another formal complaint, resulting in Case #00482651, and followed up again on March 23.It has now been more than 7 months. My account remains deactivated, and I have never received a specific explanation of what the alleged “suspicious activity” was, what transaction or activity caused the account to be

I see this question as far back as 7 years, but even then the question did not get answered correctly. I have all the programs. I am told I have 4000 credits that re-generate monthly. But, there must be a quick link somewhere that shows how many I have left for each month, right?Other than these directions (below) (which incidentally no longer work)… ------------------------------Checking how many generative credits you have leftTo check how many generative credits you have left, use your Adobe account or the in-app credit view.In your Adobe account:Go to your Adobe account page. Select Account in the upper-right corner. Select your profile icon to view your generative credit count, including the number left in the current billing cycle and the number included in your plan.In the app:Open the product’s home screen and select your profile icon. Look for the credit counter.Note: Generative credits do not roll over; your balance resets each month on your plan’s monthly reset date. If you

Hello everyone! I've recently realized I had issues with my video exports' colors being washed out and found this QT Gamma Compensation LUT trick online. These are the assets I downloaded for those LUTs. It fixed my issue with my project at the time but now, I'm working on a different project and as I import pictures or videos, all of them look oversaturated. I know there was also an Undo LUT for it but it doesn't seem to work (or I'm probably just not using it right). I tried downloading the newest version (and deleting the old one) of Premiere Pro as well as resetting some of my preferences but the issue persists. I also unchecked the "Display Color Management" & "Extended Dynamic Range Monitoring" options under Preferences which fixes the color while I'm editing or during playback but it still exports oversaturated. I'm spent trying to figure out what's wronff & I'm struggling to finish my work so any and all help is very much appreciated! P.S. I've attached s

I’ve been wanting to reactivate LR Classic on my account after several months, but I can’t find LR Classic on my current account.  It’s been there for years, what’s up?